Telrad Digital Avanti 3025 Telephone Set User Guide
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Avanti 3025 telephone set 55 Step 4: Activate (or deactivate) the follow-me number Once you have pro grammed at least one follow-me num- ber, you can activate the follow-me option. 1. Select {1ST FOLLOW or {2ND FOLLOW} from the MAILBOX OPTIONS Menu. 2. Press {ACTIVATE} or [1] ; you receive the FOLLOW ME ACTIVATION Menu: 3. Select the desired option by dialin g [1] , [2] or [3] . To deactivate the follow-me option •Press {DEACTIVATE} or [2] in step 2, above. ANSWERING A FOLLOW-ME CALL Answering a follow-me call to a telephone When you have activated follow-me for a telephone exten- sion (re gular or PABX/CENTREX) or external number and you receive a messa ge, the telephone extension or exter- nal number rin gs, and you hear a recorded announcement: This is a recorded message for . You then hear the followin g options: If the requested person is presentdial [2] If the person is unknowndial [3] If the requested person is not present nowdial [4] To answer the follow-me call 1. Dial [2] ; you are asked to enter your password. 2. Enter your password; you hear your messa ge. To activate for all new messages{NEW}[1] To activate for EXTERNAL and URGENT messages only{EXT & URGN}[2] To activate for URGENT messages only{URGENT}[3] UserGuide.book Page 55 Thursday, August 5, 1999 3:40 PM
56 Avanti 3025 telephone set NOTE If you dial [3] , the follow-me option is disabled. No more messa ges are forwarded to that number, unless you activate it a gain. If you dial [4] , the system will try to reach you at this number a gain, when an additional new mes- sa ge arrives. Answering a follow-me call forwarded to a pager When you have activated follow-me for a pa ger and you receive a messa ge, the pager beeps. After dialing in to your pa ger service, you hear a recorded announcement: This is a recorded message for . Then you hear the messa ge. UserGuide.book Page 56 Thursday, August 5, 1999 3:40 PM
Avanti 3025 telephone set 57 RECORDING CONVERSATIONS IMAGEN enables you to record your telephone conversa- tions. You must have the system administrator pro gram desi gnate the [CALL RECORD] button to operate at your station. A conversation you have recorded is stored in your mail- box, as any messa ge is. You can, therefore, transfer or copy the recorded conversation to another mailbox or mail- box group. (See Copying or transferring a message to another mailbox ). Unless your system is pro grammed otherwise, the initial recordin g time allotted to each call is 15 minutes. You can, however, add additional recordin g time, for up to a total of 30 minutes. To record a conversation 1. Press [CALL RECORD] , while en gaged in a conversa- tion; the {ADD TIME} and {END RECORD} softkeys appear on the display. 2. Press {ADD TIME} to extend the recording time, if nec- essary. 3. Press {END RECORD} to stop the recording. It is required that you advise the second party that the conversation is bein g recorded. UserGuide.book Page 57 Thursday, August 5, 1999 3:40 PM
58 Avanti 3025 telephone set SCREENING INCOMING CALLS The call screening feature allows you to screen external calls arrivin g at your station through the auto attendant . You hear who is callin g you and decide which calls you want to answer, and which callers you prefer havin g leave a messa ge. You must ask the system administrator to pro- gram this feature to be operative at your station. When the feature is operative and you receive a call, the auto attendant answers the call. Callers hear a recorded announcement, askin g them to identify themselves. You hear both the auto attendant and the callers response throu gh the station speaker. You can either answer the call, or have IMAGEN take a messa ge. To screen your calls 1. Press your pro grammed [CALL SCREEN] button; the button li ght goes on, indicating that the feature is opera- tive. 2. When you receive a call, listen to the caller identifyin g herself and decide if you want to accept the call. 3. To answer the call, either: • pick up the receiver; • press {ANSWER SCREEN}; or • press [SPKR] . or UserGuide.book Page 58 Thursday, August 5, 1999 3:40 PM
Avanti 3025 telephone set 59 4. To reject the call, either: •press {END SCREEN}; •press any key other than [SPKR] ; or • simply refrain from answering; the caller hears your no answer greeting. At this stage, you can no lon ger change your mind and pick up the call. To stop screening your calls • Press your pro grammed [CALL SCREEN] button a gain; the button li ght goes off. UserGuide.book Page 59 Thursday, August 5, 1999 3:40 PM
60 Avanti 3025 telephone set MESSAGE MONITORING AND CALL INTERCEPTION The message monitoring feature allows you to monitor messa ges being recorded in your mailbox for you, by external callers. When messa ge monitoring is activated for your telephone set, each of your calls will be answered by the automated attendant, who will su ggest that the caller leave you a messa ge. You can hear the message while it is bein g recorded and decide whether you prefer to intercept and answer the call, or to have the caller leave a messa ge. You can pro gram the monitoring time from your telephone set. You must ask the system administrator to pro gram the messa ge monitoring feature to be operative at your station. To monitor your messages 1. Press your pro grammed [MESSAGE MONITOR] but- ton; the button li ght goes on, indicating that the feature is operative. 2. When a caller be gins recording a message for you, the caller’s voice can be heard -- throu gh your telephone set speaker -- and you can then decide if you want to accept the call. At this sta ge, your telephone set will be in mute mode, so that the caller cannot hear you. UserGuide.book Page 60 Thursday, August 5, 1999 3:40 PM
Avanti 3025 telephone set 61 To intercept the call 1. To intercept and answer the call, either: • pick up the receiver; • press {ANSWER SCREEN}; or • press [SPKR] . or 2. To reject the call, either: •press {END SCREEN}; •press any key other than [SPKR] ; or • simply refrain from answering; To stop monitoring your calls •Press your pro grammed [MESSAGE MONITOR] but- ton a gain; the button li ght goes off. To set the monitoring time for your calls 1. Enter your mailbox (dial the IMAGEN access code and dial [#][#] ). 2. Enter your password; you receive the Mailbox Menu. 3. Press {SET OPTION} or [4] ; you receive the MAILBOX OPTIONS Menu. 4. Dial [8] ; you are asked to set the monitorin g time either: • in multiples of 5 seconds, where dialin g a di git between 1 and 9 corresponds to a maximum messa ge monitoring time of 5 seconds to 45 seconds, respectively; or • to be unlimited. UserGuide.book Page 61 Thursday, August 5, 1999 3:40 PM
62 Avanti 3025 telephone set 5. Dial either: • the di git -- [1] to [9] -- for the desired respective monitorin g time; or •[#] -- for unlimited monitoring time; the auto attendant responds with an announcement of the selected monitorin g time; for example: • if you dialed [1] -- “five seconds”; • if you dialed [9] -- “forty five seconds”; • if you dialed [#] -- “unlimited”; if no settin g is defined, the default monitoring time is 10 seconds. UserGuide.book Page 62 Thursday, August 5, 1999 3:40 PM
Avanti 3025 telephone set 63 DIALING ASSISTANCE FOR OUTSIDE CALLERS Outside callers who do not know the extension number of the person they wish to reach have three different types of assistance available to them: Dial by Name enables them to reach the person by dialin g a few letters of their name. Extension Assistance plays recorded announcements of extension numbers. Single Digit Dialing allows the caller to reach a prepro- grammed extension by dialing one digit. NOTE A person callin g from inside the system may also use all three of these options, if she first exits the system and then dials the outside IMAGEN tele- phone number. DIAL BY NAME An outside caller answered by the Auto Attendant Dial by Name (ADBN) can reach an extension by dialin g the name of the extension owner, instead of the extension number. The caller dials the first few di gits of the extension owners name, usin g the standard DTMF telephone dialpad. UserGuide.book Page 63 Thursday, August 5, 1999 3:40 PM
64 Avanti 3025 telephone set To dial by name 1. Dial the IMAGEN telephone number; you hear the followin g options: 2. Dial [3] ; you hear a recorded announcement: Dial the first “X” letters of the subscribers name, using a standard dialpad . “X” in the announcement is the pro grammed maximum number of letters -- up to six. • For the letter Q dial [7] . • For the letter Z dial [9] . • To complete the entry dial [#] . • For the operator dial [0] . 3. Dial the first letters of the name and dial [#] ; what hap- pens next depends on whether or not the letters you dial match a name in the dial by name directory. • If the letters you dial match a name -- and only one name -- from the directory; the system dials the extension; • If the letters do not match any name in the directory, you hear a recorded announcement: The name you have dialed is not listed in our directory ; To call an extensionDial [1] and the extension no. To leave a messageDial [2] and the mailbox number To dial by nameDial [3] To conduct an interviewDial [4 ] To use single digit dialingDial [5] , [6] , [7] or [8] To ask for extension assistanceDial [9 ] To ask for operator assistanceDial [0] To disconnectDial [*] UserGuide.book Page 64 Thursday, August 5, 1999 3:40 PM