Telrad Digital Avanti 3025 Telephone Set User Guide

							Integrated Multi-Application Generator
Avanti 3025 telephone set
User 
guide 
76-110-0500/0                    Issue 1
UserGuide.book  Page 1  Thursday, August 5, 1999  3:40 PM 
						

							76-110-0500/0, Issue 1
 
Avanti 3025 telephone set
User guide
Telrad Telecommunications Inc.,
Woodbury, New York
UserGuide.book  Page 3  Thursday, August 5, 1999  3:40 PM 
						

							76-110-0500/0, Issue 1
 
Telrad Telecommunications Inc.,
Woodbury, New York
Printed in Israel
UserGuide.book  Page 4  Thursday, August 5, 1999  3:40 PM 
						

							NOTICE
This publication refers to Telrad Integrated Multi Appli-
cation Generator (ImaGEN), Release 7.0, connected 
to Telrad DIGITAL KEY BX, DIGITAL 400, and DIGI-
TAL 1000 exchan
ges, Release SB7/DB7/LB7, as of 
Jul
y 1999. 
Telrad reserves the ri
ght to modify the equipment and 
software described herein without prior notice. How-
ever, chan
ges made to the equipment or software 
described herein do not necessaril
y render this publi-
cation invalid.
© 1999 Telrad Telecommunications Inc.,
Woodbury, New York
UserGuide.book  Page iii  Thursday, August 5, 1999  3:40 PM 
						

							iii
CONTENTS
WHAT IS IMAGEN?   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
BASIC CONCEPTS   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
WHAT IS A MAILBOX?  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
SOFTKEYS  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
ICONS  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
MENUS  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
YOUR PASSWORD   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
TYPOGRAPHIC CONVENTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
GENERAL FUNCTION KEYS  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
WHAT CAN YOU DO WITH IMAGEN   . . . . . . . . . . . . . . . . . . . . . . . . 6
ACCESSING IMAGEN   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
GETTING STARTED WITH YOUR MAILBOX   . . . . . . . . . . . . . . . . . . 9
ENTERING YOUR MAILBOX  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
RECORDING YOUR NAME AND PERSONAL GREETINGS   . . . . . 11
CHANGING YOUR PASSWORD  . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
LEAVING MESSAGES  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
LEAVING ORDINARY MESSAGES  . . . . . . . . . . . . . . . . . . . . . . . . . 16
LEAVING SPECIAL TYPES OF MESSAGES   . . . . . . . . . . . . . . . . . 19
To ta
g a message with a special attribute  . . . . . . . . . . . . . . . . . . . . . 20
MODIFYING THE DATE AND TIME 
OF A FUTURE DELIVERY MESSAGE . . . . . . . . . . . . . . . . . . . . . . . 21
LEAVING A MESSAGE FOR A MAILBOX GROUP  . . . . . . . . . . . . . 22
RECEIVING MESSAGES  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
LISTENING TO YOUR MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . . 25
CHANGING AN OLD MESSAGE TO A NEW MESSAGE   . . . . . . . . 28
PROGRAMMING CONTINUOUS LISTENING  . . . . . . . . . . . . . . . . . 28
DETERMINING WHO A MESSAGE IS FROM AND 
WHEN YOU RECEIVED IT  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
VIEWING THE CONTENTS OF YOUR MAILBOX  . . . . . . . . . . . . . . 30
REVIEWING CONFIRMATION MESSAGES  . . . . . . . . . . . . . . . . . . 34
RECOVERING A MESSAGE THAT YOU HAVE DELETED   . . . . . . 34
REPLYING TO A MESSAGE   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
COPYING OR TRANSFERRING A MESSAGE 
TO ANOTHER MAILBOX  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
CARBON COPYING OR CARBON SENDING A MESSAGE 
TO ANOTHER MAILBOX  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
MESSAGE ANNOTATION -- 
ADDING YOUR OWN COMMENTS  . . . . . . . . . . . . . . . . . . . . . . . . . 40
CALLER IDENTIFICATION (CID) LIST, DISPLAY AND DIAL  . . . . . 43
REVIEWING CID CALLS LISTED ON YOUR DISPLAY   . . . . . . . . . 43
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							iv
REVIEWING CID CALLS FOR ANOTHER EXTENSION  . . . . . . . . . 48
INDEXING YOUR MESSAGES   . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
FORWARDING YOUR MESSAGES TO ANOTHER LOCATION  . . . 52
PROGRAMMING FOLLOW-ME NUMBERS   . . . . . . . . . . . . . . . . . . 53
ANSWERING A FOLLOW-ME CALL   . . . . . . . . . . . . . . . . . . . . . . . . 55
RECORDING CONVERSATIONS   . . . . . . . . . . . . . . . . . . . . . . . . . . 57
SCREENING INCOMING CALLS  . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
MESSAGE MONITORING AND CALL INTERCEPTION   . . . . . . . . . 60
DIALING ASSISTANCE FOR OUTSIDE CALLERS  . . . . . . . . . . . . . 63
DIAL BY NAME  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
EXTENSION ASSISTANCE  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
SINGLE DIGIT DIALING  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
OPERATOR ASSISTANCE   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
PROGRAMMED INTERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
FOREIGN LANGUAGE ANNOUNCEMENTS . . . . . . . . . . . . . . . . . . 69
DIALING OUT WITH CUSTOMIZED DIRECTORIES . . . . . . . . . . . . 70
CUSTOMIZED DIAL BY NAME DIRECTORIES . . . . . . . . . . . . . . . . 70
ADVANCED IMAGEN SUBSCRIBER FEATURES   . . . . . . . . . . . . . 73
AUTOMATIC COPYING OF UNHEARD MESSAGES  . . . . . . . . . . . 73
DEFINING A PERSONAL DISTRIBUTION GROUP   . . . . . . . . . . . . 75
PROGRAMMING AUTOMATED ATTENDANT SERVICE 
FOR YOUR MAILBOX   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
IMAGEN AT A GLANCE  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
UserGuide.book  Page iv  Thursday, August 5, 1999  3:40 PM 
						

							Avanti 3025 telephone set 1
WHAT IS IMAGEN?
IMAGEN
 is a multiple application generator that incorpo-
rates an electronic voice mail system, providin
g you with 
an easy, fast and dependable way to communicate with 
people inside and outside your or
ganization.
• For outside callers dialin
g in to your organization, 
IMAGEN
 plays a recorded announcement that offers 
assistance in reachin
g the person with whom they want 
to speak, and provides options for proceedin
g if that 
person is subsequently unavailable. 
• For you, as an IMAGEN
 subscriber, the wide variety of 
IMAGEN
 features provides you with the flexibility you 
need in mana
ging your communications requirements, 
such as handlin
g incoming calls, and leaving and 
receivin
g messages. This manual provides you with an 
explanation of these features, to
gether with step-by-
step instructions for operatin
g the IMAGEN
 functions. 
UserGuide.book  Page 1  Thursday, August 5, 1999  3:40 PM 
						

							2 Avanti 3025 telephone set
BASIC CONCEPTS
WHAT IS A MAILBOX?
Every internal IMAGEN
 user is assi
gned a mailbox for their 
own personal use. This is where the recorded messa
ges 
you receive are stored.
Each mailbox has a unique number (up to six di
gits). Your 
mailbox number is usually the same as your extension 
number.
Once the system administrator has assi
gned a mailbox to 
you, you personalize it by:
• obtainin
g a unique password from the system adminis-
trator (which you can chan
ge or cancel);
• recordin
g your name in your mailbox;
• recordin
g the personal greetings that you want your 
callers to hear when you are unavailable.
SOFTKEYS
The sixteen keys located on the left, ri
ght and beneath your 
display screen are called softkeys. The name of each soft-
key appears on the display screen next to it. This name 
chan
ges, depending on the particular function you are per-
formin
g.
When performin
g most functions you have two choices. 
You can either press a softkey, or dial the correspondin
g 
number on the dialpad, in order to perform the same func-
tion. In many cases you also have a third choice - to press 
the correspondin
g icon, which appears on the bottom row 
of the display.
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							Avanti 3025 telephone set 3
For example, when recording a message you can add 
additional recordin
g time by:  
•pressin
g the {ADD TIME} softkey, or 
•dialin
g [4]
 on the dialpad, or
•pressin
g the add time icon 

. 
For some functions there is no softkey or icon, but only a 
number on the dialpad. 
For your convenience both the softkey (if available) and the 
di
git for performing a certain function appear in the menus 
in this manual.
ICONS
Icons for activatin
g IMAGEN features appear on the bot-
tom line of the display. In most cases a re
gular text softkey 
also appears for activatin
g the same function. 
The followin
g table explains the meaning of each icon. See 
your telephone set User 
guide for an explanation of other 
icons not specific to IMAGEN.
Icon Meaning

 or 
Return to the previous menu.

Repeat this menu/Help.
Delete the message.
Rewind the message.
Pause.
Fast forward the message.

Add time. Used to:
Add time to a messa
ge you are recording, 
Add recordin
g time for a conversation you are 
recordin
g, or 
Activate messa
ge monitoring.
UserGuide.book  Page 3  Thursday, August 5, 1999  3:40 PM 
						

							4 Avanti 3025 telephone set
MENUS
A menu is a list of options. For example, upon enterin
g the 
system at your extension, you receive the IMAGEN MAIN 
Menu:
In some menus you both see and hear the list of options. 
You see the softkey names displayed on your screen and 
at the same time you hear a recorded announcement, 
informin
g you of the dialpad digits that also perform these 
functions. In the above menu, for example, there is no dif-	
End of message/End of record. Press to indicate 
you have finished recordin
g a message or a 
conversation.

Playback. Play a message.
Save the message.
Record. Used to:
Leave a messa
ge,
Record a 
greeting or your name,
Modify a previously recorded messa
ge, or
Record a conversation.

Undelete. Restore a message you have deleted.
Visual list/Distribution list. Used to:
Display a list of your messa
ges, or
Display a list of mailboxes belon
ging to your 
personal distribution list.

Show details of a currently displayed entry.
To leave a message{LEAVE MSG}[2]
To enter a mailbox {ENTER MBOX}[#]
To enter your mailbox{YOUR MBOX}[#][#]
To request extension number assistance{EXT ASSIST}[9]
To exit from IMAGEN[*]
Icon Meaning
UserGuide.book  Page 4  Thursday, August 5, 1999  3:40 PM