Telrad Digital Avanti 3025 Telephone Set User Guide

Avanti 3025 telephone set 65
• If the letters match several possible names, you are 
given a choice of which name you want to dial. For 
example, if you want to reach Jack Brown, dial BR 
and [
#]
, you hear a recorded announcement, 
giving 
you the first name in the directory that starts with BR: 
There are several subscribers with that name. 
Please select one of the following names:
•BOB BROWN at extension 455;
•
Dial [1]
 to transfer to that extension;
•
Dial [2] to play the next name;
•
Dial [0]...

66 Avanti 3025 telephone set
The secondary extension assistance announcement gives 
the extension numbers of various people in the depart-
ment. For example, if you dialed [1]
 for personnel you 
mi
ght then hear an announcement similar to:
• For Jane Smith  dial 13489
• For John Smith  dial 15679
When a callers hear the extension number of the person 
they wish to reach, they can either,
• Dial [1]
 and the extension number;
or
• Dial [2]
 and the mailbox number; they can then leave a 
messa
ge after...

Avanti 3025 telephone set 67
PROGRAMMED INTERVIEW
If the system administrator has programmed this feature, it 
conducts a recorded interview with an outside caller. 
For example, the system administrator can pro
gram an 
interview that takes orders over the phone. The recorded 
interview questions mi
ght ask the customer her name and 
address, what product they want to order, what size, what 
color, etc. and how they want to make payment. The 
answers are recorded. The interview consists of a maxi-
mum...

68 Avanti 3025 telephone set
NOTE
Your system administrator may pro
gram up to nine 
different interviews into the system. If there is more 
than one interview, the main openin
g greeting con-
tains dialin
g instructions for accessing the different 
interviews. For example, 
To order a catalog item, 
dial 
[7]
. To request billing information, dial [8]
. 
Once the caller has dialed into the desired inter-
view, it is conducted as above.
UserGuide.book  Page 68  Thursday, August 5, 1999  3:40 PM 

Avanti 3025 telephone set 69
FOREIGN LANGUAGE 
ANNOUNCEMENTS
IMAGEN 
offers you the option of having your mailbox oper-
ate in lan
guages other than English.
If this option has been installed in your system your system 
administrator can pro
gram your mailbox so that you and 
people callin
g your mailbox have a choice of hearing 
announcements and instructions in up to ten different lan-
guages. 
It is possible to pro
gram a mailbox so that its owner hears 
options and announcements in a forei
gn...

70 Avanti 3025 telephone set
DIALING OUT WITH CUSTOMIZED 
DIRECTORIES
An optional software package called the Electronic Busi-
ness Card
 is available with IMAGEN
. It enables the sys-
tem administrator to define special dialin
g directories, so 
that directory lists of your customers or clients appear on 
your display. You can dial the extension of the person you 
want, simply by pressin
g the softkey next to their name. 
For information on how to define and maintain personal 
customized directories,...

Avanti 3025 telephone set 71
To dial out using a customized directory
1. Press 
 ; 
a list of defined directories appears, as in the example 
below:
2. Press the softkey for the desired directory (in this exam-
ple
 {EXTERNAL}); 
a list of alphabetical ran
ges appears:
      DIRECTORIES
INTERNAL
EXTERNAL
PRODUCTS
HELPSUPPORT
MISCELLANEOUS
FER-LAR
LAR-PAR
PA R - S U L
EXTERNAL
ABR-FER                               SUL-ZAC
UserGuide.book  Page 71  Thursday, August 5, 1999  3:40 PM 

72 Avanti 3025 telephone set
3. Press the softkey for the alphabetical range that 
includes the name of the person you want to call (in this 
example Frost);
a list of names appears: 
4. You can use the [LO     HI]
 key to pa
ge through the 
names in that particular directory.
5. Press the softkey adjacent to the desired name (in this 
example Frost James); 
the system dials the first number in his directory listin
g.
or
If you want to see additional details about this entry:
Press 
 and then the...

Avanti 3025 telephone set 73
ADVANCED IMAGEN
SUBSCRIBER FEATURES
This section contains a description of a number of more 
advanced mailbox features. If you prefer, each of these 
features can also be pro
grammed for you by your system 
administrator, on the dedicated IMAGEN Personal Com-
puter.
AUTOMATIC COPYING OF UNHEARD MESSAGES
If a number of employees in your or
ganization handle the 
same type of calls, IMAGEN
 can see to it that they receive 
each others messa
ges as well. In this way, an...

74 Avanti 3025 telephone set
To program your mailbox to automatically copy 
unheard messages
1. Dial [4]
 in the MAILBOX Menu; you receive the MAIL-
BOX OPTIONS Menu.
2. Dial [7]
 -- Auto-copy; you are transferred to the AUTO 
COPY Menu:
3. Press 
{DESTINATIO} or [1]
 to indicate the auto-copy 
destination, then enter the appropriate mailbox number;
you are returned to the AUTO COPY Menu.
4. Press 
{TIME} or [2] 
to specify the time period after 
which messa
ges in your mailbox will be copied to the...