Telephone 3Com Nbx Telephone Instructions Manual

NBX Business Telephone Guide21
To send a blind transfer:
1While on a call, press the Transfer button. The system automatically 
places the caller on hold and selects a new line.
2Dial the number to which you want to transfer the call.
3Press the Transfer button as soon as you hear ringing, and then hang up 
the handset. 
Conferencing Other
Parties on a CallYou can conference up to four parties, including yourself. The other three 
parties can be any combination of internal and external calls.
To place a...

22CHAPTER 2: USING THE TELEPHONE
To enable this feature, press the Handsfree button—the indicator to the 
left of the button lights up.
MuteWhen on speakerphone, press the Mute button to turn off the 
microphone. You can hear the other party but they cannot hear you. 
Press the Mute button again to turn the microphone back on.
The indicator to the left of the button lights up when this feature is 
enabled.
The Mute button does not mute the handset.
Redialing a CallPress the Redial button to automatically...

NBX Business Telephone Guide23
Features Not 
Assigned to a 
Dedicated ButtonThe administrator can assign additional features to available Access 
buttons on all telephones or certain groups of telephones on the system. 
In addition, some of these Access button may be available to you for 
assigning One-touch Speed Dials.
The Figure 3
 shows features as they are assigned to Access buttons from 
the factory. The One-touch Speed Dials screen in NetSet shows your 
telephone’s current button mappings. See,...

24CHAPTER 2: USING THE TELEPHONE
The Paging Feature Codes are dialed directly. You do not press the 
Feature Code button to access them. 
The Paging codes can be changed by the administrator.
Account Codes for
Call Detail ReportingAccount codes allow you to keep track of calls associated with a 
particular client or account. This allows you to accurately bill individual 
clients for the time spent on the telephone with them. You can use the 
Account Code feature when placing and receiving calls.
To...

NBX Business Telephone Guide25
The call is then logged using the account code and appears in the Call 
Detail Reports. Call reports can then be used to bill customers for time 
that was spent assisting them over the telephone.
The system does not verify the account code you enter, so ensure that the 
code you enter is valid. 
Call ParkCall Park allows you to place a call in a “holding pattern” and make it 
available for someone else to pick up from any telephone on the system. 
You can use the internal...

26CHAPTER 2: USING THE TELEPHONE
You can retrieve a call ringing on another user’s telephone only if that 
user and you are both members of the same Call Pickup group, or that 
user is a member of a Call Pickup group that allows “non-member 
pickup.” You can view which group(s) you are a member of through the 
Call Pickup screen in NetSet, see “Call Pickup”
 on page 51.
There are two types of call pickup:
nDirected Call Pickup — Allows you to retrieve a call ringing to a 
specific telephone.
nGroup Call...

NBX Business Telephone Guide27
Group Call Pickup
To retrieve a call ringing on group members telephone’s using the feature 
code: 
1Pick up the handset.
2Press the Feature Code button followed by 456, or if available, press the 
Access button assigned for Call Pickup. 
3Enter the group number. The call is now directed to your telephone.
Direct Mail TransferThis feature allows you to transfer a caller directly to another user’s voice 
mail without requiring them to wait through ringing or interrupting the...

28CHAPTER 2: USING THE TELEPHONE
calls can be directed to a group of users with a particular speciality within 
an organization.
Hunt groups can either be static or dynamic. When a user is a member of 
a static hunt group, they are always part of that group along with the 
other members. With a dynamic hunt group, members must log in to the 
group to be part of it. Hunt groups can also be configured so that when 
members step away from their desk and a hunt group call comes in to 
their telephone and...

NBX Business Telephone Guide29
PagingPaging allows you to broadcast a message internally through the 
speakerphones of NBX phones not currently on a call, externally through 
a paging amplifier, or both simultaneously.
You access the paging system by dialing one of three reserved extensions.
Internal Paging
Internal paging allows you to broadcast a message over the speaker of 
every telephone on the system.
To page internally:
1Pick up the handset.
2Dial 621 (the Internal Paging extension).
3Speak into...

30CHAPTER 2: USING THE TELEPHONE
When using a headset, either the headset or the headset’s amplifier is 
plugged into the handset cord’s receptacle on the telephone’s underside. 
Although the handset may then be plugged into the amplifier so that 
either the headset or handset may be used, the handset must be 
removed from the cradle when using a headset.
nTo place and end calls using a headset, select an available line button 
and place the call as usual.
nTo end a call using a headset, press the...