Telephone 3Com Nbx Telephone Instructions Manual

®
http://www.3com.com/
NBX® Business Telephone 
Guide
Version 2.0
Also includes sections on:
n APX Voice Messaging
n NBX NetSet
n DSS/BLF Adjunct
Part No. 3C10171 Rev. D
Published December 1999 

3Com Corporation
5400 Bayfront Plaza 
Santa Clara, California 
95052-8145Copyright © 2000, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced 
in any form or by any means or used to make any derivative work (such as translation, transformation, or 
adaptation) without written permission from 3Com Corporation.
3Com Corporation reserves the right to revise this documentation and to make changes in content from time 
to time without obligation on the part of 3Com...

CONTENTS
ABOUT THIS GUIDE
How to Use This Guide 7
1THE NBX BUSINESS TELEPHONE
The Telephone’s Buttons and Controls 10
The NBX 100 Communication System’s Features 13
2USING THE TELEPHONE
Basic Operation 17
Placing an Internal Call 17
Using the Internal User Directory 17
Placing an External Call 18
Answering a Call 18
Answering Behaviors 19
Placing a Call on Hold 19
Status Lights 19
Transferring a Call 20
Announced Transfer 20
Blind Transfer 20
Conferencing Other Parties on a Call 21
Conference Call...

Call Pickup 25
Directed Call Pickup 26
Group Call Pickup 27
Direct Mail Transfer 27
Flash 27
Hunt Groups and Calling Groups 27
Paging 29
Internal Paging 29
External Paging 29
Simultaneous Paging 29
Release (Using a Headset) 29
Dialing Speed Dials 30
One-touch Speed Dials 30
Personal Speed Dials 30
System-wide Speed Dials 31
3APX VOICE MESSAGING
Types of Mailboxes 34
Setting Up Your Voice Mail 34
Listening to Messages 35
Listening to Messages Remotely 36
Envelope Options 37
Replying to a Message 38...

Call Forward 48
Hunt Groups 49
Call Pickup 51
Viewing Group Members 52
Default Pickup Group Membership 52
NBX TAPI Service Provider (NBXTSP) 52
Quick Reference Sheet 54
Speed Dials 54
Assigning One-touch Speed Dials 54
Assigning Personal Speed Dials 55
System-wide Speed Dial List 56
Printing Speed Dial Lists 56
Directed Pickup 56
Telephone and DSS/BLF Label Makers 58
APX Messaging 58
Changing the Password 59
Off Site Notification 59
Ringer Tones 61
Silent Ring 61
Internal User Directory 62
5THE DSS/BLF...

ABOUT THIS GUIDE
This guide provides instructions for using the 3Com® NBX® Business 
Telephone and related features. It also includes sections for using the APX 
Voice Messaging System, the NBX NetSet web user interface and the 
DSS/BLF adjunct.
This guide is intended for anyone using the NBX Business Telephone and 
its features. For a glossary of terms used in this guide, and other common 
telephony terms, please refer to the 3Com NBX 100 Communications 
System Administration Guide.
If release notes are...

8ABOUT THIS GUIDE
ConventionsTable 2 and Table 3 list conventions that are used throughout this guide.
The term “administrator” refers to the person or persons tasked with 
maintaining your business’s NBX 100 Communications System.
Year 2000 
Compliance For information on Year 2000 compliance and 3Com products, visit the 
3Com Year 2000 Web page:
http://www.3com.com/products/yr2000.html
Table 2   Notice Icons
IconNotice TypeDescription
Information noteInformation that describes important features or...

1 THE NBX BUSINESS TELEPHONE
The NBX Business Telephone, along with the NBX 100 Communications 
System, offers a large number of features, options and flexibility to you 
the user as well as the person tasked with administering the system. As a 
result, many of the features have alternate ways in which to use them, 
some better suited to a particular situation than others. In addition to 
using the telephone, the NetSet browser-based user interface can be 
used to access features.
This chapter contains...

10CHAPTER 1: THE NBX BUSINESS TELEPHONE
The Telephone’s 
Buttons and 
ControlsFigure 1 shows the NBX® 100 Business Telephone’s buttons and controls:
Figure 1   NBX Business Telephone
Handset
Forward to Voice Mail Button — Press to have all incoming calls sent 
to your voice mail after one ring. You can modify the settings of this 
feature to forward incoming calls to the Automated Attendant, or to a 
telephone number of your choosing. For more information, see 
“Forwarding Callers to Voice Mail”
 on page...