Telephone 3Com Nbx Telephone Instructions Manual
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® http://www.3com.com/ NBX® Business Telephone Guide Version 2.0 Also includes sections on: n APX Voice Messaging n NBX NetSet n DSS/BLF Adjunct Part No. 3C10171 Rev. D Published December 1999
3Com Corporation 5400 Bayfront Plaza Santa Clara, California 95052-8145Copyright © 2000, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time. If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hard copy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you. UNITED STATES GOVERNMENT LEGEND If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following: All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this User Guide. 3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. NBX 100, NBX NetSet, Advanced PowerMail eXchange, Palm Pilot, and Network Based Exchange are trademarks of 3Com Corporation. Microsoft, Windows, Windows NT and the Internet Explorer logo are registered trademarks of Microsoft Corporation. Adobe and Acrobat Exchange are trademarks and Adobe Acrobat is a registered trademark of Adobe Systems Incorporated. Netscape Navigator is a registered trademark of Netscape Communications. All other company and product names may be trademarks of the respective companies with which they are associated. Guide written and illustrated by Gregory Paul Brucato. Updated and edited by Laura Fergusson. 1/4/00
CONTENTS ABOUT THIS GUIDE How to Use This Guide 7 1THE NBX BUSINESS TELEPHONE The Telephone’s Buttons and Controls 10 The NBX 100 Communication System’s Features 13 2USING THE TELEPHONE Basic Operation 17 Placing an Internal Call 17 Using the Internal User Directory 17 Placing an External Call 18 Answering a Call 18 Answering Behaviors 19 Placing a Call on Hold 19 Status Lights 19 Transferring a Call 20 Announced Transfer 20 Blind Transfer 20 Conferencing Other Parties on a Call 21 Conference Call Behaviors 21 Handsfree Answer on Intercom 21 Mute 22 Redialing a Call 22 Using the Speakerphone 22 Setting the Volume 22 Features Not Assigned to a Dedicated Button 23 Using Feature Codes 23 Account Codes for Call Detail Reporting 24 Call Park 25
Call Pickup 25 Directed Call Pickup 26 Group Call Pickup 27 Direct Mail Transfer 27 Flash 27 Hunt Groups and Calling Groups 27 Paging 29 Internal Paging 29 External Paging 29 Simultaneous Paging 29 Release (Using a Headset) 29 Dialing Speed Dials 30 One-touch Speed Dials 30 Personal Speed Dials 30 System-wide Speed Dials 31 3APX VOICE MESSAGING Types of Mailboxes 34 Setting Up Your Voice Mail 34 Listening to Messages 35 Listening to Messages Remotely 36 Envelope Options 37 Replying to a Message 38 Forwarding a Message with Comments 38 Creating and Sending a Message 39 Message Delivery Options 40 Creating Group Lists 41 Modifying Group Lists 41 Forwarding Callers to Voice Mail 42 Accessing Voice Mail Messages Through Your E-mail 42 Changing Your Password 42 Security Tips 43 4NBX NETSET Starting NBX NetSet 45 User Information 47 Call Permissions 48
Call Forward 48 Hunt Groups 49 Call Pickup 51 Viewing Group Members 52 Default Pickup Group Membership 52 NBX TAPI Service Provider (NBXTSP) 52 Quick Reference Sheet 54 Speed Dials 54 Assigning One-touch Speed Dials 54 Assigning Personal Speed Dials 55 System-wide Speed Dial List 56 Printing Speed Dial Lists 56 Directed Pickup 56 Telephone and DSS/BLF Label Makers 58 APX Messaging 58 Changing the Password 59 Off Site Notification 59 Ringer Tones 61 Silent Ring 61 Internal User Directory 62 5THE DSS/BLF ADJUNCT 6TELEPHONE MAINTENANCE AND TROUBLESHOOTING Connecting the Telephone 67 Attaching and Adjusting the Support Bracket 68 Moving Your Telephone 70 Troubleshooting Possible Problems 70 INDEX
ABOUT THIS GUIDE This guide provides instructions for using the 3Com® NBX® Business Telephone and related features. It also includes sections for using the APX Voice Messaging System, the NBX NetSet web user interface and the DSS/BLF adjunct. This guide is intended for anyone using the NBX Business Telephone and its features. For a glossary of terms used in this guide, and other common telephony terms, please refer to the 3Com NBX 100 Communications System Administration Guide. If release notes are shipped with your product and the information there differs from the information in this guide, follow the instructions in the release notes. The latest versions of user guides and release notes are available in Adobe Acrobat Reader Portable Document Format (PDF) on the 3Com World Wide Web site: http://www.3com.com/ How to Use This GuideTable 1 shows where to look for specific information in this guide. Ta b l e 1 Where to find specific information If you are looking for...Turn to... A description of the NBX Business Telephone’s buttons and controls, and an overview of its features.Chapter 1 Instructions on how to use the telephone’s features.Chapter 2 Instructions on how to set up voice mail and use the various types of mailboxes.Chapter 3 Instructions on how to use the NBX NetSet user interface to view and change your telephone’s personal settings.Chapter 4 Information about the DSS/BLF adjunct.Chapter 5 Telephone maintenance and troubleshooting information.Chapter 6
8ABOUT THIS GUIDE ConventionsTable 2 and Table 3 list conventions that are used throughout this guide. The term “administrator” refers to the person or persons tasked with maintaining your business’s NBX 100 Communications System. Year 2000 Compliance For information on Year 2000 compliance and 3Com products, visit the 3Com Year 2000 Web page: http://www.3com.com/products/yr2000.html Table 2 Notice Icons IconNotice TypeDescription Information noteInformation that describes important features or instructions. CautionInformation that alerts you to potential loss of data or potential damage to an application, system, or device. WarningInformation that alerts you to potential personal injury. Table 3 Text Conventions ConventionDescription Screen displaysThis typeface represents information as it appears on the display panel or on a computer screen. The words “enter” and “type”When you see the word “enter” in this guide, you must type something, and then press Return or Enter. Do not press Return or Enter when an instruction simply says “type.” Words in italicsItalics are used to: nEmphasize a point. nDenote a new term at the place where it is defined in the text. nIdentify menu names, menu commands, and software button names. Example: From the Help menu, select Contents. Click OK.
1 THE NBX BUSINESS TELEPHONE The NBX Business Telephone, along with the NBX 100 Communications System, offers a large number of features, options and flexibility to you the user as well as the person tasked with administering the system. As a result, many of the features have alternate ways in which to use them, some better suited to a particular situation than others. In addition to using the telephone, the NetSet browser-based user interface can be used to access features. This chapter contains information about the following: nThe Telephone’s Buttons and Controls nThe NBX 100 Communication System’s Features
10CHAPTER 1: THE NBX BUSINESS TELEPHONE The Telephone’s Buttons and ControlsFigure 1 shows the NBX® 100 Business Telephone’s buttons and controls: Figure 1 NBX Business Telephone Handset Forward to Voice Mail Button — Press to have all incoming calls sent to your voice mail after one ring. You can modify the settings of this feature to forward incoming calls to the Automated Attendant, or to a telephone number of your choosing. For more information, see “Forwarding Callers to Voice Mail” on page 42. Message Button — Press to access your voice mail through the APX Voice Messaging System. For more information, see “Listening to Messages” on page 35. When there are messages in your mailbox, the indicator to the left of the Message button lights up and the display panel 06*CallPark ext. 201 Adam Traci 749-2035 RomaineMailTransfer Release Flash Julie 1 20 2 3 4 9 5 6 78 19181716151413 11 10 12 a b c d e 1 2 3