Telephone 3Com Nbx Telephone Instructions Manual

							NBX Business Telephone Guide41
Creating Group 
ListsA group list is a collection of extensions and/or mailbox numbers assigned 
a special “group number.” By using this group number, you can send a 
message to everyone on the list at one time.
To create a group list:
1Pick up the handset and press the Message button to access the voice 
messaging system.
2Enter your password and then press #.
3Press ‘9’ for Mailbox Options.
4Press ‘3’ to select Group Lists.
5Press ‘2’ to select Create Group.
6Enter a two-digit Group Number. This can be any two numbers you want.
7Record a name for the group after the tone, and then press #.
8Press ‘1’ to save the group name, ‘2’ to change the group name, or 
* to 
exit without saving.
9Enter the extensions and/or mailbox numbers of other users on the 
system that you want to add to this group list.
Choose from the following options:
Modifying Group
ListsYou can review each of your group lists and add or remove members, or 
you can delete a group list entirely.
To modify a group list:
1Pick up the handset and press the Message button to access the voice 
messaging system.
2Enter your password and then press #.
3Press ‘9’ for Mailbox Options.
4Press ‘3’ to select Group Lists.
Press to save the group list.
Press to cancel creation of a group.
Press twice to go to the previous menu. 
						

							42CHAPTER 3: APX VOICE MESSAGING
Choose from the following options:
Forwarding Callers 
to Voice MailTo forward incoming calls immediately to your voice mail after one ring, 
press the Forward to Mail button. The indicator to the left of the button 
lights up to show that this feature has been enabled. When a call comes 
in, the telephone rings once to notify you—giving you an opportunity to 
answer the call—and the caller is then sent to your voice mail.
To disable this feature, press the Forward to Mail button again. When 
Forward to Mail is turned off, callers will not be forwarded to your voice 
mail until the telephone has rung four times. 
You can use NetSet to change the number of rings required before the 
call forwards and to change the forwarding path to either the Automated 
Attendant or a telephone number of you choosing. For more 
information, see “Call Forward”
 on page 48.
Accessing Voice 
Mail Messages 
Through Your 
E-mailYou can listen to your voice mail from any computer which allows you 
to access your e-mail. (Your e-mail software must be IMAP compliant.) 
Voice mail messages are sent as sound files, so your computer must 
have a sound card installed. (See your administrator for further 
assistance.)
Changing Your 
PasswordSince the password for accessing your voice mail is the same as that used 
to access NetSet, it can be changed from either your telephone or 
through NetSet. See “Changing the Password”
 on page 59 for 
instructions on changing your password through NetSet.
Press to review your list of groups.
Press to create a group.
Press to delete a group.
Press to review or change the members in a group.
Press to return to the main menu. 
						

							NBX Business Telephone Guide43
To change your password using the telephone:
1Pick up the handset and press the Message button.
2Enter your password and then press #.
3Press ‘9’ for mailbox options.
4Press ‘2’ to select Change Password.
5Enter your new 4 to 10 digit password, and then press #.
6Press ‘1’ to save the new password or ‘2’ to change the password again.
Security Tips
nNever give out your password to anyone.
nDo not use passwords that are easily identifiable with you, such as 
your birth date, license number, etc.
nAvoid simple passwords such as, 1234, 0000, etc.
nLonger passwords are more secure.
nChange your password often. 
						

							44CHAPTER 3: APX VOICE MESSAGING 
						

							4NBX NETSET
NetSet is a browser-based user interface for viewing and changing your 
telephone’s personal settings, such as speed dials, ringer tone, call 
forwarding path, and Off Site Notification. You can also use NetSet to 
access the internal user directory to find extensions of other users on the 
system. 
All you need is a computer connected to your business’s local area 
network (LAN) and a web browser.
Although a web browser is used to view NetSet over your business’s LAN, 
you do not need Internet access to use NetSet.
NetSet is best viewed using one of the following browsers:
nMicrosoft Internet Explorer version 4.0 or later.
nNetscape Navigator version 4.0 or later.
NetSet allows you to view and change information in the following areas:
Starting NBX 
NetSetYou access NBX NetSet through a web browser as if you were visiting a 
Web site on the Internet; however, you do not need to have Internet 
access.
nUser Information
nSpeed Dials
nAPX Messaging
nRinger Tones
nInternal User Directory 
						

							46CHAPTER 4: NBX NETSET
To start NetSet:
1Start a web browser on a computer connected to your business’s LAN.
2Type the NetSet “web address” (supplied by your administrator) in the 
Address field, and then press Enter.
3Login as User by clicking the User button on the Login screen that 
appears in your browser. 
The password dialog box then appears on the screen.
4Enter your username—this is your telephone’s three-digit extension.
5Enter your voice mail password, and then press Enter.
Figure 4   NBX NetSet Login Screen
The NetSet password is the same password used for accessing your voice 
mail through the APX Voice Messaging System. It can be changed from 
Enter your telephone’s extension in the 
username field, and enter your voice mail 
password in the password field, then click OK. 
						

							NBX Business Telephone Guide47
either your telephone or NetSet. If you have not yet set a password, you 
must first do so by setting up your voice mail. For more information, see 
“Setting Up Your Voice Mail”
 on page 34.
When you have finished using NetSet, close all open browsers. Web 
browsers cache (save) passwords and closing your browser clears this 
cache, preventing others from accessing and changing your telephone’s 
personal settings.
User InformationThe User Information screen displays your personal information. This 
information is available to other users through the internal user directory 
and can be modified only by your administrator. This screen is also used 
to access the following functions: 
Figure 5   User Information Screen
nCall Permissions
nCall Forward
nHunt Groups & Calling Groups
nCall Pickup Groups
nNBX TAPI Service Provider
nQuick Reference Sheet 
						

							48CHAPTER 4: NBX NETSET
Call PermissionsUse Call Permissions in NetSet to view which types of calls and features 
are allowed on your telephone. These settings can only be changed by 
the administrator. In addition, the administrator can set different 
permissions different times of the day such as, open, closed, lunch or 
other time periods. 
To view your call permissions:
1Login to NetSet as a User.
2Select the User Information tab, then click the Call Permissions button.
Call ForwardUse Call Forward to select where you want your calls routed when you 
are unable to answer your telephone. Your calls can be forwarded to your 
voice mail (default setting), the Automated Attendant, or a telephone 
number of your choosing. You can also select how many times you want 
the telephone to ring before the call is forwarded. This is can be used to 
give yourself more time to answer a call, or prevent your telephone from 
ringing too many times and disturbing others. The default setting is four 
rings.
Also see “Forwarding Callers to Voice Mail”
 on page 42.
To change your call forwarding path and the number of rings before your 
calls forward:
1Login to NetSet as a User.
2Select the User Information tab, then click the Call Forward button.
3Select either, Voice Mail, Automated Attendant, or Phone Number from 
the Call Forward screen.
nWhen selecting Automated Attendant, choose an attendant from the 
pull-down list.
nWhen selecting Phone Number, enter a phone number in the Phone 
Number field. Do not use parenthesis, dashes or spaces. For external 
calls, start by entering a 9 (or 8) and then a comma to access an 
outside line (e.g., 9,2813451212 dials (281) 345-1212). The 
telephone number you choose may be limited by your Call 
Permissions. For example, you may be allowed to forward calls only to 
toll-free telephone numbers or only to internal extensions. 
4Select how many time you would like your phone to ring before calls are 
forwarded (the default is 4).
5Click OK. 
						

							NBX Business Telephone Guide49
If you change the default setting from voice mail, all of your calls are then 
forwarded to the new location when you are not available to answer your 
telephone. Callers are unable to reach your voice mail unless forwarded 
to your voicemail by another user through a Direct Mail Transfer.
When you forward your calls to another user’s telephone and they are 
not at their desk, your calls will then be forwarded to the call forwarding 
path that they have set. If that user has set your telephone number as 
their call forwarding path, then any incoming calls will forward back and 
forth between the two telephones.
Hunt GroupsHunt groups allow you to establish informal “call centers” which ensure 
that calls are never missed. An incoming call rings to a member of the 
hunt group. If that member is not available to answer the call the system 
“hunts” for another member of the group until the call is answered or 
forwarded to the group call coverage path. For example, if there are no 
available members of the hunt group, the call might be forwarded to a 
group mailbox. 
Another type of group is a Calling group. Calling groups allow incoming 
calls to be simultaneously directed to a particular group of telephones. 
This means the call is more likely to be answered and also means that 
calls can be directed to a group of users with a particular speciality within 
an organization.
Hunt groups can either be static or dynamic. When a user is a member of 
a static hunt group, they are always part of that group along with the 
other members. With a dynamic hunt group, members log in and out of 
the group. Hunt groups can also be configured so that when members 
step away from their desk and a hunt group call comes in to their 
telephone and goes unanswered, the member is logged out of the group 
so that further calls do not ring to an unattended telephone.
To log in to a hunt group:
1Login to NetSet as a User.
2Select the User Information tab, then click the Hunt Groups button.
3Select the hunt group or calling group to which you want to log in.
4Enter the password for that hunt group, and click Login. 
						

							50CHAPTER 4: NBX NETSET
Figure 6   Hunt Groups Screen
Your administrator may have mapped a particular hunt group to an 
Access button. If this is the case, the indicator to the left of the button 
lights up when you are logged in to the hunt group.
If you have logged in to a dynamic hunt group, and then do not answer a 
call when it rings on your telephone, the system automatically logs you 
out. 
Calls that come in to your telephone through your extension follow the 
coverage path that you have set up. Calls that come in to your telephone 
through Hunt groups and Calling groups follow the coverage path set up 
for that group.
Select a group and then click the 
Details button to view which users 
belong to a group.
Locked means that you cannot log out 
of the group. You always receive calls 
that come in to this Hunt group.Unlocked means that you can 
log in and out of the group as 
required.
This is the extension to which 
the calls are coming in, not 
the Hunt group number.