Telephone 3Com Nbx Telephone Instructions Manual

							NBX Business Telephone Guide71
When parking a call, the display panel 
displays, “Park xtn in use” and the 
call returns to my telephone.You have selected a Call Park Extension 
that is already in use. Try another Call 
Park Extension, they range from 
601–609. Your administrator can add 
additional Call Park Extensions. For more 
information, see “Call Park”
 on page 25.
When I dial ‘9’ or ‘8’ to access an outside 
line, the display panel displays, “All 
Ports Busy.”There are currently no available outside 
lines. Try again in a few moments.
After placing a call to another user, I 
heard a tone but no ringing.The other user may have the Handsfree 
Active on Intercom feature enabled. 
Begin speaking after you hear the tone. 
For more information, see “Handsfree 
Answer on Intercom” on page 21.
All incoming internal calls come over my 
speakerphone.You have the Handsfree Active on 
Intercom feature enabled. For more 
information, see “Handsfree Answer on 
Intercom” on page 21.
When trying to access NBX NetSet, I do 
not get a response after entering the 
address and pressing Enter.Verify the web address you typed into 
the Address Field on your web browser. 
Your administrator can change this 
address.
I am unable to log in to NetSet.Set up your voice mail using the 
telephone. Your voice mail password is 
the same password used to access 
NetSet. For more information, see 
“Setting Up Your Voice Mail”
 on page 
34.
My telephone is not forwarding to voice 
mail.Start NetSet and verify that voice mail is 
selected as your call forwarding path. For 
more information, see “Call Forward”
 on 
page 48.
After adding a One-touch speed dial, it 
does not dial.Include a comma after the ‘9’ or ‘8’ that 
is used to access an outside line. For 
more information, see 
“Assigning 
One-touch Speed Dials” on page 54. 
Do not use parenthesis “( )” or dashes 
“-”.
(continued)
I try to pick up a call ringing on another 
telephone using Directed Call Pickup, but 
it fails.The telephone you are using to pick up 
the call may not be in the default group, 
or your telephone may not be in the 
same group as the telephone that is 
ringing. See “Call Pickup”
 on page 25.
Table 7   Troubleshooting Quick Reference (continued)
Possible Problem  Suggested Solution(s) 
						

							72CHAPTER 6: TELEPHONE MAINTENANCE AND TROUBLESHOOTING
The labels I print for my telephone or 
DSS/BLF are too short.In Adobe Acrobat Reader, select File from 
the menu bar, open the print dialog box 
and uncheck either “Fit to Page” or 
“Shrink to Fit.”
Table 7   Troubleshooting Quick Reference (continued)
Possible Problem  Suggested Solution(s) 
						

							NBX Business Telephone Guide73
INDEX
Symbols
# button 24
* button 37
A
access buttons 11
assigning speed dials to 54
description 23
lighting patterns for
 19
account codes 13
account codes, entering 24
administrator
 8
Adobe Acrobat Reader 15
Advanced PowerMail eXchange 33
see also voice mail
 33
answering
a call 18
behaviors
 19
APX
messaging 58
overview
 33
Automated Attendant 13
Automatic Telephone Relocation 13
automatic telephone relocation
 13
B
buttons
access 11
Call Park 12
Conference 12
description
 10
Direct Mail Transfer 12
Feature 12
Flash
 12
Forward to Voice Mail 10
Hands-free 11
Message
 10
Mute 12
Program
 11
Redial 12
Release 12scroll
 11
soft 11
Speaker 12
C
call centers 14
call forwarding 14
changing the path
 48
call park 25
paging the recipient 25
park timeout
 16
retrieving parked calls 25
Call Park button 12
call permissions
 14
viewing in NetSet 48
call pickup 14, 25
directed
 26
group 27
using NetSet 51
Caller ID
 13, 15, 19, 28, 50
calls
answering 18
conference
 21
external 18
forwarded to voice mail 19
internal
 17
placing on hold 19
second call 19
cleaning your telephone
 70
Conference Button 12
conference calls 21
connecting the telephone
 67
controls, description 10
conventions
notice icons, About This Guide 8
text, About This Guide 8
creating and sending a message 39
D
delayed ringing 14
delivery options, messages 40
dial pad
 11 
						

							74INDEX
direct mail transfer 27
Direct Mail Transfer button 12
Directed Pickup
 56
directory information, viewing 62
directory of users 15, 62
display panel
 11, 18
DSS/BLF adjunct 15
access buttons 64
overview
 63
pre-assigned buttons 65
E
electrical shock, avoiding 70
email, using for voice messages 16
envelope options
 37
extensions, finding out 15
external
calls, placing 18
paging 29
F
Feature button 12
finding user extensions 15
flash 27
Flash button
 12
Forward to Voice Mail button 10
forwarding
callers to voice mail 42
callers to voice mail, automatically 19
calls 14
messages
 38
G
group lists
creating 41
modifying 41
group mailboxes 14, 34
H
handsetvolume 22
hands-free answer on intercom
 19, 21
Hands-free button 11
headset, how to use 29
Hold button
 13, 19
how to use this guide 7
hunt groups 14, 28
backups
 49
calling groups 49logging into
 49
overview 49
types
 49
I
IMAP 16, 42
informal call centers, setting up
 14
Inspect Caller ID 15
internal calls
placing 17
internal paging 29
internal user directory 15, 62
J
joint access to single mailbox 14
L
label maker 15, 58
lighting patterns 19
listening to messages 35
M
mailboxes 33
different types 34
group
 14, 34
joint access 14
personal 34
phantom
 16, 34
Message button 10
message waiting indicator 15, 35
messages
creating and sending 39
delivery options 40
forwarding
 38
listening to 35
listening to remotely 36
private
 40
replying to 38
urgent 40
microphone
 13
moving your telephone 70
Mute button 12, 22
N
name announcement, recording 34
NetSet
call permissions, viewing 48
current button mappings 47 
						

							NBX Business Telephone Guide75
Internal Directory, accessing
 62
label maker
 58
overview 15
password 46
password, changing
 59
ringer tone, changing 61
speed dials, assigning 54
starting up
 45
user information 47
notification, when off site 16
O
off site notification 16
different methods 59
setting up
 59
one-touch speed dials 30, 54
P
pager for off site notification 16, 60
paging 29
external 29
internal
 29
overview 16
simultaneous 29
park timeout
 16
parked calls, retrieving 25
passwords
changing 42, 59
security tips 43
setting 34
personal
mailbox 34
speed dials 30, 55
personal greeting
recording 34
phantom mailboxes 16, 34
picking up calls
 14
pre-assigned features 11
problem solving 70
Program button
 11
Q
Quick Reference Sheet 54
R
Redial button 12
redialing
 22
Release button 12
relocation, telephone 13replying to a message
 38
ringer
tones 16, 61
volume 22
ringing
delayed 14
silent 14, 61
S
Scroll buttons 11
security tips for passwords 43
selection of ringer tones 16
shared lines
 14
silent ring 14, 61
simultaneous paging 29
Soft buttons
 11
speaker 11
volume
 22
Speaker button 12
speakerphone 15, 22
speed dials
assigning 54
lists of 16
One-touch
 15
one-touch 30, 54
personal 30, 55
system-wide
 31, 56
types of 30, 54
support bracket
adjusting 68
attaching 68
swapping telephones 70
system-wide speed dials
 31, 56
T
telephones
cleaning 70
connecting 67
dial pad 11
moving
 70
relocation 13
speaker 11
swapping with another user
 70
tones, ringer selection 16
transfer
announced transfer 20
blind transfer 20
timeout 16
Transfer button
 12
Transfer, Direct Mail 27
troubleshooting 70 
						

							76INDEX
U
uninterrupted working, promoting 14
user directory 15, 62
using a headset 29
V
voice mailforwarding callers to 42
messages through your email
 42
name announcement 34
personal greeting
 34
setting up 34, 35
voice messages
through email 16
volume
handset 22
ringer
 22
speaker 22
Y
year 2000 compliance 8