Telephone 3Com Nbx Telephone Instructions Manual

							NBX Business Telephone Guide61
7From the Interval drop-down list box, select the number of minutes for 
the system to wait before moving to the next attempt.
The interval depends upon the attempt method you are using and is 
largely a matter of trial-and-error.
8Repeat steps 1–6 to set up additional attempts if required.
9Click Apply, and then perform an Off Site Notification test by leaving a 
voice mail message in your mail box. See “Creating and Sending a 
Message” on page 39 for instructions on sending yourself a voice mail 
message.
If notified by pager, call into your voice mail to retrieve the message(s). 
When notified by Voice Mail, the APX Messaging System automatically 
calls the number you provided and you will be able to listen to the 
prompts to access your message(s).
Ringer TonesYou can select one of nine different ringing tones to help you distinguish 
your telephone from others in noisy areas.
To change your ringer tone:
1Login to NetSet as a User.
2Select the Ringer Tones tab.
3Select one of the nine different ringer tones from the drop-down list box. 
The default ringer tone is Alert Tone 1.
4Click Apply.
To listen to each of the nine different ringer tones, click the Sample 
Ringer Tone buttons.
Silent RingIn addition to the nine different audible ringing tones that you can select, 
you can also disable the ringing. The telephone still keeps its other 
features, but no longer rings audibly.
To disable the ringing:
1Login to NetSet as a User.
2Select the Ringer Tones tab.
3Select Silent Ring from the drop-down list box.
4Click Apply. 
						

							62CHAPTER 4: NBX NETSET
Internal User 
DirectoryNetSet allows you to view the internal user directory to locate telephone 
extensions and other information for any user on the system. Only the 
administrator can modify the directory.
To view directory information for a user:
1Login to NetSet as a User.
2Select the Directory tab.
3Select a user from the scroll box.
4Click Details. The user information appears below the scroll box. 
						

							5THE DSS/BLF ADJUNCT
The DSS/BLF (Direct Station Select/Busy Line Flashing) Adjunct is a device 
that works along with an NBX Business Telephone to speed call handling. 
It enables a receptionist or attendant to handle higher call volumes more 
efficiently. Although primarily used by receptionists and attendants, it can 
also be used by busy sales representatives, for example, and others that 
make frequent calls to the same telephone numbers.
The DSS/BLF has 50 Access buttons that support the same functions and 
have the same behavior as the 12 Access buttons (with LEDs) on the 
Business Telephone. In effect, the DSS/BLF Adjunct is an extension of the 
telephone that it is assigned to. The Access buttons can have two sets of 
assignments, 1–50 and 51–100. You can toggle between the two by 
pressing the Shift button.
The administrator can assign many uses to each Access button including:
nInternal and external telephone lines
nSpeed dials for the following:
nUser extensions
nPager numbers
nCellular telephone numbers
nMessage Waiting Indicators for:
nGroup mailboxes
nPhantom and Personal mailboxes 
						

							64CHAPTER 5: THE DSS/BLF ADJUNCT
Figure 13   DSS/BLF Adjunct
Access Buttons with LEDs — These buttons are used to access internal 
and external telephone lines, speed dials, pagers, cellular telephone 
numbers, and group mailboxes. An indicator light to the left of each 
button shows which lines are available, in use, on hold, or which features 
assigned are enabled. 
Labels — You can create professional looking labels by opening the label 
maker from NetSet. You need Adobe Acrobat Reader 3.0 or 4.0 to open 
it; this is available free of charge from the Adobe Web site: 
www.adobe.com. For more information, see “Telephone and DSS/BLF 
Label Makers” on page 58.
Shift Button — The Access buttons can have two sets of assignments, 
1–50 and 51–100. You toggle between the two by pressing the Shift 
button.
Transfer — Allows you to send a call to another telephone. For more 
information, see “Transferring a Call”
 on page 20.
SHIFT A
B
1
2
34567
1
2
3
4 
						

							NBX Business Telephone Guide65
Direct Mail Transfer — Use to send a caller directly to another user’s 
voice mail. For more information, see “Direct Mail Transfer”
 on page 27. 
Call Park — Use to place a call in a “holding pattern” so it can be 
retrieved from any other telephone on the system. For more information, 
see “Call Park”
 on page 25.
Hold — Press to place a caller on hold. For more information, see 
“Placing a Call on Hold”
 on page 19.
The administrator can change the assignments for each of the four 
feature access buttons on the DSS/BLF Adjunct. However, they come 
pre-assigned from the factory as described above.
5
6
7 
						

							66CHAPTER 5: THE DSS/BLF ADJUNCT 
						

							6
TELEPHONE MAINTENANCE AND 
T
ROUBLESHOOTING
This chapter provides information about the following:
nConnecting the Telephone
nMoving Your Telephone
nTroubleshooting Possible Problems
Connecting the 
TelephoneThe underside of an NBX telephone has four receptacles, shown in 
Figure 14
. These are for connecting to:
nThe local area network (LAN)
nAn electrical wall outlet
nThe telephone’s handset
nYour desktop computer
Figure 14   The Underside of the NBX Telephone (support bracket not installed)
handset cord
(to handset)
computer cable
(to desktop computer)
Ethernet cable
(to wall jack)
power cord
(to electric outlet)
Strain relief tab prevents 
the power from becomingdisconnected. 
						

							68CHAPTER 6: TELEPHONE MAINTENANCE AND TROUBLESHOOTING
Attaching and
Adjusting the
Support BracketThe telephone has a support bracket that can be attached to the 
telephone’s underside in three different configurations: low profile, high 
profile, and wall mount.
Tabs on the underside slip into slots on the bracket, and then the 
opposite mounting points snap into place.
Figure 15   Low Profile Desktop Position 
Figure 16   High Profile Desktop Position
support 
bracket
support 
bracket
Notice tabs on opposite end of telephone for 
attaching support bracket in wall mounted 
configuration. 
						

							NBX Business Telephone Guide69
Figure 17   Wall Mounted Position
Figure 18   Extending the Handset Support Peg
handset support peg
wall with a solid backing
Support bracket in low 
profile position on opposite 
end of telephone.
Pull
Extend the handset support peg 
when wall mounting the telephone.
Pull and twist the knob—located on 
the back of the telephone—90° to 
enable the spring-loaded peg to pop 
out on the other side. 
						

							70CHAPTER 6: TELEPHONE MAINTENANCE AND TROUBLESHOOTING
Moving Your 
TelephoneAll NBX Business Telephones have the Automatic Telephone Relocation 
feature. Each telephone has a unique “address” built-in. This allows you 
to move your telephone to another location, connecting it to any other 
Ethernet jack on the LAN, and still maintain all of your telephone’s 
personalized features, speed dials, and even your telephone extension.
Swapping 
TelephonesSince your extension and personal settings are associated with your 
telephone, you cannot swap your telephone with another user’s without 
first having the administrator re-associate each of your settings with the 
other telephone.
Cleaning Your 
TelephoneAlways unplug your telephone before cleaning. Use a damp cloth with 
mild detergent.
WARNING: Failure to unplug the telephone before cleaning could result 
in electrical shock.
Troubleshooting 
Possible ProblemsThe troubleshooting quick reference lists possible problems that you 
might encounter and the most likely solutions. Each solution has a 
reference to the page in this guide where you can find detailed 
information.
Table 7   Troubleshooting Quick Reference
Possible Problem  Suggested Solution(s)
My telephone has no dial tone and the 
display panel is blank.Verify that the Ethernet cables are 
connected, and that each cable is in the 
proper outlet.
Verify that the power cord is connected 
to the back of the telephone. Use the 
strain relief tab to prevent the cord from 
becoming unplugged (as shown in 
Figure 14 on page 67).
Re-power the telephone by unplugging 
the power cord and then plugging back 
into the electric outlet.
Callers cannot leave messages on my 
voice mail.Your mailbox may be full. Access your 
voice mail and delete some messages.
(continued)