Telephone 3Com Nbx Telephone Instructions Manual

							NBX Business Telephone Guide21
To send a blind transfer:
1While on a call, press the Transfer button. The system automatically 
places the caller on hold and selects a new line.
2Dial the number to which you want to transfer the call.
3Press the Transfer button as soon as you hear ringing, and then hang up 
the handset. 
Conferencing Other
Parties on a CallYou can conference up to four parties, including yourself. The other three 
parties can be any combination of internal and external calls.
To place a conference call:
1While on a call, press the Conference button. The system automatically 
selects a new line and places the other party on hold.
2Place a call to another party, wait for that party to answer the call and 
press the Conference button again.
Until the Conference button is pressed a second time, the first party is on 
hold and you may converse with the second party privately.
3Repeat steps 1 and 2 to conference in a fourth party.
Conference Call Behaviors
nTo place a conference call on hold, press the Hold button. The other 
parties can talk among themselves but they cannot hear you. (When a 
conference call is placed on hold, there is no music-on-hold.)
nTo place a conference call on speakerphone, simply press the Speaker 
button. Pressing the Mute button turns the microphone off. The 
conference parties cannot hear you but you can hear them.
nTo transfer a conference call to another telephone, press the Transfer 
button. Dial the number you want to transfer the call to and then 
press the Transfer button again. All parties are transferred.
Handsfree Answer on
IntercomActivating this feature allows you to answer internal (intercom) calls 
without picking up the handset. The telephone will sound an alert tone 
to notify you of the incoming call while activating the speakerphone for a 
handsfree conversation. 
External calls ring to your telephone in the usual manner. 
						

							22CHAPTER 2: USING THE TELEPHONE
To enable this feature, press the Handsfree button—the indicator to the 
left of the button lights up.
MuteWhen on speakerphone, press the Mute button to turn off the 
microphone. You can hear the other party but they cannot hear you. 
Press the Mute button again to turn the microphone back on.
The indicator to the left of the button lights up when this feature is 
enabled.
The Mute button does not mute the handset.
Redialing a CallPress the Redial button to automatically redial the last number you called. 
You can either pick up the handset and press Redial, or simply press 
Redial to automatically activate the speakerphone as the number is being 
redialed.
Using the
SpeakerphonePress the Speaker button to activate the speakerphone. You can do this 
before dialing the call or during a call in progress. Picking up the handset 
while on speakerphone turns the speakerphone off and allows you to 
resume the conversation using the handset.
Setting the VolumeUse the volume control buttons to raise or lower the volume of the 
handset, the speaker, or the ringer.
nHandset Volume — To raise or lower the volume of the handset, lift 
the handset and press the volume control buttons repeatedly until the 
desired volume is achieved. This can be done during a conversation or 
by listening to the dial tone for an indication of volume.
nSpeaker Volume — To raise or lower the volume of the speaker, 
press the Speaker button and then press the volume control buttons 
repeatedly until the desired volume is achieved. This can be done 
during a conversation or by listening to the dial tone for an indication 
of volume.
nRinger Volume — To raise or lower the volume of the ringer, press 
the volume control buttons repeatedly while your telephone is ringing 
until the desired volume is achieved. 
						

							NBX Business Telephone Guide23
Features Not 
Assigned to a 
Dedicated ButtonThe administrator can assign additional features to available Access 
buttons on all telephones or certain groups of telephones on the system. 
In addition, some of these Access button may be available to you for 
assigning One-touch Speed Dials.
The Figure 3
 shows features as they are assigned to Access buttons from 
the factory. The One-touch Speed Dials screen in NetSet shows your 
telephone’s current button mappings. See, “Assigning One-touch Speed 
Dials” on page 54.
Figure 3   Access Buttons
Using Feature CodesYou can access any features that have not been assigned to your 
telephone while the handset is off-hook by pressing the Feature Code 
button (See Figure 3
 on page 23.) and then entering the relevant feature 
code. The following are codes for features that you may find useful.
This button comes pre-assigned 
as Feature Code.
This button comes pre-assigned 
as Direct Mail Transfer.
The bottom two or three button
sare usually assigned for shared 
system access and are used to 
access internal (intercom) lines. These access buttons can have 
direct lines, speed dials, 
message waiting indicators or 
other features assigned to 
them.
This button comes 
pre-assigned as Release.
This button comes 
pre-assigned as Call Park.
This button comes 
pre-assigned as Flash.
available
Table 5   Feature Codes
FeatureCodeThen...
Account Codes888Enter the account code and press #
Call Park444Enter a call park extension 
						

							24CHAPTER 2: USING THE TELEPHONE
The Paging Feature Codes are dialed directly. You do not press the 
Feature Code button to access them. 
The Paging codes can be changed by the administrator.
Account Codes for
Call Detail ReportingAccount codes allow you to keep track of calls associated with a 
particular client or account. This allows you to accurately bill individual 
clients for the time spent on the telephone with them. You can use the 
Account Code feature when placing and receiving calls.
To activate an account code:
1While on a call, press the Feature Code button followed by 888 or, if 
available, press the Access button assigned as Account Code.
2Enter the numeric account code associated with the current client—this 
can be up to 64 digits in length—then press #. 
Call Pickup
Direct Call Pickup455Enter the telephone’s extension
Group Call Pickup456Enter the Call Pickup Group number
Direct Mail Transfer441Enter the telephone extension to which 
you want to transfer the call
Flash260Enter the code provided by your local 
telephone company.
Hunt Groups and Calling 
Groups840Enter the hunt group number and then 
the group’s password
Table 6   Default Paging Feature Codes
Paging FeatureCodeAfter Dialing...
External Paging620Speak into the handset
Internal Paging621Speak into the handset
Internal and External Paging622Speak into the handset
Table 5   Feature Codes (continued)
FeatureCodeThen... 
						

							NBX Business Telephone Guide25
The call is then logged using the account code and appears in the Call 
Detail Reports. Call reports can then be used to bill customers for time 
that was spent assisting them over the telephone.
The system does not verify the account code you enter, so ensure that the 
code you enter is valid. 
Call ParkCall Park allows you to place a call in a “holding pattern” and make it 
available for someone else to pick up from any telephone on the system. 
You can use the internal and/or external paging feature to announce the 
call to all users and the recipient can then retrieve the call by entering the 
Call Park extension given during the announcement. This feature is useful 
when the recipient is not at their telephone, or when you want to 
continue a call on another telephone and transferring the call does not 
give you enough time to retrieve it.
When parking a call, you assign it a three-digit Call Park Extension which 
is then used to retrieve it. If the call is not answered within 3–4 minutes 
of being parked (this can be adjusted by the administrator), it rings back 
to the original telephone.
To park a call:
1While on a call, press the Access button assigned to “Call Park”.
If Call Park has not been assigned to your telephone, it can still be 
accessed by pressing the Feature Code button, followed by 444. For more 
information, see “Using Feature Codes”
 on page 23.
2Use the dial pad to enter a Call Park extension.
If you select a call park extension that is already in use, the display panel 
displays “
Park Cancelled” and the call rings back to your telephone. You 
can then try another Call Park extension.
To retrieve a parked call:
1Pick up the handset of any telephone on the system.
2Dial the Call Park extension assigned to the call.
Call PickupCall Pickup allows you to retrieve a call ringing on another telephone. 
This feature is best arranged in advance when a scenario exists where a 
user knows that it would be convenient or necessary to retrieve calls 
ringing to other telephones. 
						

							26CHAPTER 2: USING THE TELEPHONE
You can retrieve a call ringing on another user’s telephone only if that 
user and you are both members of the same Call Pickup group, or that 
user is a member of a Call Pickup group that allows “non-member 
pickup.” You can view which group(s) you are a member of through the 
Call Pickup screen in NetSet, see “Call Pickup”
 on page 51.
There are two types of call pickup:
nDirected Call Pickup — Allows you to retrieve a call ringing to a 
specific telephone.
nGroup Call Pickup — Allows you to retrieve a call ringing to any one 
of a group of telephones.
There are three ways pickup a call ringing on another telephone using 
either Group or Directed Pickup:
nPress the Feature Code button, enter the appropriate feature code 
(455 for directed pickup and 456 for group pickup.) and then dial 
either the group number or the user’s extension.
nPress the Feature Code button and then enter the group number or 
the directed pickup code.
nPress an Access button assigned with a one-touch group or directed 
pickup extension. Your administrator must assign one of the Access 
buttons as a one-touch pickup for your telephone.
Directed Call Pickup
To retrieve a call ringing on someone else’s telephone using the feature 
code:
1Pick up the handset.
2Press the Feature Code button followed by 455, or if available, press the 
Access button assigned for Directed Pickup. 
3Enter the extension number of the telephone that is ringing. The call is 
now directed to your telephone. 
						

							NBX Business Telephone Guide27
Group Call Pickup
To retrieve a call ringing on group members telephone’s using the feature 
code: 
1Pick up the handset.
2Press the Feature Code button followed by 456, or if available, press the 
Access button assigned for Call Pickup. 
3Enter the group number. The call is now directed to your telephone.
Direct Mail TransferThis feature allows you to transfer a caller directly to another user’s voice 
mail without requiring them to wait through ringing or interrupting the 
recipient.
To directly transfer a caller to another user’s voice mail:
1While on a call, press the Access button assigned to “Direct Mail 
Transfer.” Direct Mail Transfer comes preassigned to an Access button, as 
shown in Figure 3
 on page 23.
2Dial the extension of the recipient whose voice mail you want to transfer 
the call.
3Hang up the handset.
Calls transferred to a user’s mailbox using Direct Mail Transfer are always 
directed into the mailbox, even if the other user has chosen to forward 
their calls to another number.
FlashFlash is used to activate certain features that may be available from your 
local telephone company, such as Call Waiting.
Hunt Groups and
Calling GroupsHunt groups allow you to establish informal “call centers” which ensure 
that calls are never missed. An incoming call rings to a member of the 
hunt group. If that member is not available to answer the call the system 
“hunts” for another member of the group until the call is answered or 
forwarded to the group call coverage path. For example, if there are no 
available members of the hunt group, the call might be forwarded to a 
group mailbox.
Another type of group is a Calling group. Calling groups allow incoming 
calls to be simultaneously directed to a particular group of telephones. 
This means the call is more likely to be answered and also means that  
						

							28CHAPTER 2: USING THE TELEPHONE
calls can be directed to a group of users with a particular speciality within 
an organization.
Hunt groups can either be static or dynamic. When a user is a member of 
a static hunt group, they are always part of that group along with the 
other members. With a dynamic hunt group, members must log in to the 
group to be part of it. Hunt groups can also be configured so that when 
members step away from their desk and a hunt group call comes in to 
their telephone and goes unanswered, the member is logged out of the 
group so that further calls do not ring to an unattended telephone.
Use NetSet to determine which hunt groups you belong to, see “Hunt 
Groups” on page 49.
To log in to a hunt group using the telephone:
1Pick up the handset.
2Press the Feature Code button followed by the Hunt group number. 
(Hunt group numbers range from 850 - 879.)
3Enter the hunt group password and then press #.
To log out of the hunt group, press the Feature Code button followed by 
the hunt group number. 
Your administrator can map a particular hunt group to an Access button. 
If this is the case, press the Access button and enter the password to log 
in or out of the hunt group. The indicator to the left of the button lights 
up to let you know that you are logged in.
If you have logged in to a dynamic Hunt group, and then do not answer a 
call when it rings on your telephone, the system automatically logs you 
out. 
Calls that come in to your telephone through your extension follow the 
coverage path that you have set up. Calls that come in to your telephone 
through Hunt groups and Calling groups follow the coverage path set up 
for that group.
NetSet can also be used to log in and out of Hunt groups, as well as be 
used to view which groups you belong to and who the other members 
are. See “Hunt Groups”
 on page 49. 
						

							NBX Business Telephone Guide29
PagingPaging allows you to broadcast a message internally through the 
speakerphones of NBX phones not currently on a call, externally through 
a paging amplifier, or both simultaneously.
You access the paging system by dialing one of three reserved extensions.
Internal Paging
Internal paging allows you to broadcast a message over the speaker of 
every telephone on the system.
To page internally:
1Pick up the handset.
2Dial 621 (the Internal Paging extension).
3Speak into the handset.
4When finished, hang up the handset to end the broadcast.
External Paging
If your business is equipped with a paging amplifier and speaker system 
connected to the NBX 100 Communications System, you can broadcast a 
message over the speakers by dialing the external paging extension and 
speaking into the handset or the speakerphone’s microphone.
To page externally:
1Pick up the handset.
2Dial 620 (the External Paging extension).
3Speak into the handset.
When finished, hang up the handset to end the broadcast.
Simultaneous Paging
To page externally and internally simultaneously:
1Pick up the handset.
2Dial 622 (the simultaneous paging extension).
3Speak into the handset.
Release (Using a
Headset)When using a headset with a microphone instead of the handset, use the 
Release button to end calls instead of to placing the handset on the hook 
each time. 
						

							30CHAPTER 2: USING THE TELEPHONE
When using a headset, either the headset or the headset’s amplifier is 
plugged into the handset cord’s receptacle on the telephone’s underside. 
Although the handset may then be plugged into the amplifier so that 
either the headset or handset may be used, the handset must be 
removed from the cradle when using a headset.
nTo place and end calls using a headset, select an available line button 
and place the call as usual.
nTo end a call using a headset, press the Release button.
Dialing Speed DialsThere are three types of speed dials available:
nOne-touch
nPersonal
nSystem-wide
To see which speed dials are already assigned to your telephone, look at 
your telephone’s current button mappings using the One-touch Speed 
Dials screen in NetSet. See “Assigning One-touch Speed Dials”
 on page 
54.
One-touch Speed
DialsA One-touch speed dial is a telephone number that is dialed 
automatically by pressing the Access button assigned to it by you or the 
administrator. Pressing a One-touch speed dial without having first 
picked up the handset activates the speakerphone. For instructions on 
assigning One-touch speed dials to your telephone using NetSet, see 
“Assigning One-touch Speed Dials”
 on page 54.
Personal Speed DialsYou can create a list of up to 99 Personal speed dials. These are available 
only from the telephone for which they were created, and are especially 
useful when there are no available Access buttons for assigning 
One-touch speed dials. You can create, view and print a Personal speed 
dial list through NetSet. For more information, see “Assigning Personal 
Speed Dials” on page 55.
To use a Personal speed dial:
1Pick up the handset or press the Speaker button.
2Press the Access button assigned for “Feature Code.”
3Enter the three-digit speed dial code for the number you want to dial.