Telephone 3Com Nbx Telephone Instructions Manual

							NBX Business Telephone Guide11
indicates the total number of messages in your mailbox and the number 
of new messages. For example, “
3 Msgs 2 New.” 
Speaker
Dial Pad
Handsfree Button — Press to enable this feature. Handsfree allows you 
to answer internal (intercom) calls without picking up the handset. The 
telephone sounds an alert tone to notify you while activating the 
speakerphone for a hands-free conversation. For more information, see 
“Handsfree Answer on Intercom”
 on page 21. 
Display Panel — The display panel provides telephone status messages, 
Caller ID information, and an indication of the number of messages in 
your voice mail mailbox. You can also use it to view the internal user 
directory. When your telephone is idle, the current date and time are 
displayed.
Soft Buttons — These buttons allow you to select commands while 
using the internal user directory. The three commands are Select, Back, 
and Exit.
Scroll Buttons — These buttons allow you to scroll through user names 
in the internal user directory.
Program Button — Reserved for future use.
Access Buttons — These buttons allow you to access internal and 
external telephone lines. Your administrator can configure them to access 
various features and system speed dials, or you can assign your own 
personal speed dials to available access buttons. See Figure 3
 on page 23. 
An indicator light to the left of each button shows which lines are 
available, in use, or on hold.
Access Buttons (without indicator lights) — Apart from the oval 
shape and the absence of indicator lights, these Access buttons serve the 
same purpose as those with lights. Most of these Access buttons come 
pre-assigned with features. See Figure 3
 on page 23. However, your 
system administrator can re-assign features or speed dials to these 
buttons. 
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							12CHAPTER 1: THE NBX BUSINESS TELEPHONE
The pre-assigned features are as follows:
 Feature Code Button — Press to access features which are not 
assigned to an Access button on your telephone using feature 
codes. For more information, see “Using Feature Codes”
 on page 
23. 
 Direct Mail Transfer Button — Press to send a caller directly to 
another user’s voice mail. For more information, see “Direct Mail 
Tr a n s f e r ” on page 27. 
 Call Park Button — Press to place a call in a “holding pattern” so it 
can be retrieved from any other telephone on the system. For more 
information, see “Call Park”
 on page 25. 
 Flash Button — Use to activate certain features that may be 
available from your local telephone company, such as Call Waiting.
 Release Button — When using a headset with microphone instead 
of the handset, use the Release button to end calls. For more 
information, see “Release (Using a Headset)”
 on page 29. 
Mute Button — While on a speakerphone call, press the Mute button to 
turn the speakerphone’s microphone off. The Mute button does not 
mute the handset. For more information, see “Mute”
 on page 22.
Volume Control Buttons — Press to adjust the volume of the handset, 
the speaker, or the ringer. For more information, see “Setting the 
Volume” on page 22.
Speaker Button — Press to activate the speakerphone. The indicator 
above the button lights up when this feature is enabled. For more 
information, see “Using the Speakerphone”
 on page 22.
Redial Button — Press this to redial the last telephone number or 
extension you called.
Conference Button — Use to establish a single call with up to three 
additional internal and/or external parties. For more information, see 
“Conferencing Other Parties on a Call”
 on page 21.
Transfer Button — Use to send a call to another telephone. For more 
information, see “Transferring a Call”
 on page 20.
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							NBX Business Telephone Guide13
Hold Button — Press to place a caller on hold. For more information, see 
“Placing a Call on Hold”
 on page 19.
Microphone (located on underside of telephone) — The microphone 
activates when the telephone is in speakerphone mode. For best results 
keep the area around the microphone free of obstructions.
The NBX 100 
Communication 
System’s FeaturesThe following descriptions provide an overview of the major features of 
the NBX 100 Communications System—most of which work directly in 
conjunction with the NBX Business Telephone. 
Your administrator controls whether or not the following features are 
available for your telephone or the entire system, so some of these 
features may not be available to you.
Account Codes — These allow you to keep track of calls associated with 
a particular client or account. When answering or placing a call, you enter 
a numeric account code which allows time spent with a client to be to be 
tracked, and perhaps associated with a billable account. See “Account 
Codes for Call Detail Reporting” on page 24.
Automated Attendant — This is an automated answering system 
controlled by your administrator, which gives incoming callers menu 
options to assist them in reaching the appropriate person or information 
they are seeking. When the administrator or receptionist activates this 
feature, incoming calls are answered by the Automated Attendant. For 
example, incoming calls answered by a receptionist during business hours 
can be redirected to the Automated Attendant at night.
Automatic Telephone Relocation — You can connect your telephone 
to a different Ethernet jack at a new location on the same local area 
network without losing your personal and system settings, or your 
extension number. 
Since your extension and personal settings are associated with your 
telephone, you cannot swap your telephone with another user’s without 
first having the administrator re-associate each of you with the other 
telephone.
Caller ID — Internal Caller ID displays the extension and name of an 
internal caller on the display panel. External Caller ID provides the same 
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							14CHAPTER 1: THE NBX BUSINESS TELEPHONE
information for external incoming calls but requires your administrator to 
subscribe to the service from your local telephone company. 
Availability and service charges for external Caller ID in your area may 
vary.
Calling Groups — These allow incoming calls to be simultaneously 
directed to a particular group of telephones. This means the call is more 
likely to be answered and also means that calls can be directed to a group 
of users with a particular speciality within an organization. See “Hunt 
Groups and Calling Groups” on page 27.
Call Forward — When you are unable to answer your telephone, all of 
your calls forward to either your voice mail (default setting), the 
Automated Attendant, or a telephone number of your choosing. See 
“Call Forward”
 on page 48.
Call Permissions — Call Permissions are established by the administrator 
to control the types of calls that can be placed from your telephone. Your 
Call Permissions can be configured to automatically change depending 
on the time of day. For example, your administrator can prevent long 
distance calls from being placed from your telephone after business 
hours. See “Call Permissions”
 on page 48.
Call Pickup — This allows you to retrieve calls ringing on other user’s 
telephones from your telephone. There are two types of call pickup, 
Directed call pickup and Group call pickup. See “Call Pickup”
 on page 25 
and on page 51
. 
Delayed Ringing — This prevents a telephone on a shared line from 
ringing until an incoming call has rung on other telephones a specified 
number of times. This allows users, such as supervisors, to work 
uninterrupted, answering only calls that have not been answered by 
other users. Although incoming calls initially do not ring audibly, the line’s 
status light will still flash allowing calls to be retrieved.
Group Mailboxes — Group mailboxes are not associated with a 
particular telephone but allow a group of users to have joint access to a 
single mailbox. See “Types of Mailboxes”
 on page 34.
Hunt Groups — Hunt groups allow you to establish informal “call 
centers” which ensure that calls are never missed. Calls ring to one 
member of the group. If there is no answer, the call rings to the next  
						

							NBX Business Telephone Guide15
member’s telephone, and so on until an available member answers the 
call. See “Hunt Groups and Calling Groups”
 on page 27.
Inspect Caller ID — Caller ID information of a second incoming call 
displays briefly on the display panel when you already have a call in 
progress. You can place the current call on hold to answer the second call 
or let the second call be answered by your voice mail.
Internal User Directory — You use the LCD display on the telephone to 
find and dial the extensions of other users on the system. You can also 
access these using NBX NetSet on your computer. See “Using the Internal 
User Directory” on page 17.
Label Maker — You can create professional-looking labels for your 
telephone using the label maker available from NetSet or the NBX 
Resource Pack CD-ROM. You need the Adobe Acrobat Reader to open 
and edit the label maker; this is available free of charge from the Adobe 
Web site or the Resource Pack. See “Telephone and DSS/BLF Label 
Makers” on page 58.
Message Waiting Indicator — The administrator can assign an Access 
button on your telephone to indicate when there are messages in a 
phantom, group or normal extension mailbox. This is similar to the MSG 
button but allows users to access mailboxes other than their own. This 
feature is also available on the DSS/BLF Adjunct.
NBX NetSet — You access this browser-based user interface using 
Internet Explorer or Netscape. It allows you to modify many of the 
telephones features including the following:
nModify your telephone’s speed dials
nView your personal settings
nChange your telephone’s ringer tone
nChange your call forwarding path
nArrange Offsite Notification
One-touch Speed Dials — One-touch speed dials allow you to directly 
dial a number at the touch of a button. Pressing a One-touch speed dial 
without having first picked up the handset activates the speakerphone. 
You can assign speed dials to any available Access button. See “Assigning 
One-touch Speed Dials” on page 54. 
						

							16CHAPTER 1: THE NBX BUSINESS TELEPHONE
Off Site Notification — When enabled, this feature sends a notification 
message to either your pager or an outside telephone number informing 
you that you have received a voice mail message. You can then retrieve 
your messages. See “Off Site Notification”
 on page 59.
Paging —You can use your telephone for both internal and external 
paging. You can broadcast a message over the speaker of every 
telephone on the system, an external speaker system (if your business is 
so equipped), or both. See “Paging”
 on page 29.
Phantom Mailboxes — These mailboxes are not associated with a 
particular telephone but are established to accommodate users who do 
not have their own NBX Business Telephone. See “Types of Mailboxes”
 on 
page 34.
Ringer Tone Selection — There are nine different ringing tones 
available to help you distinguish your telephone from others in noisy 
areas. Silent Ring prevents your telephone from ringing audibly. See 
“Ringer Tones”
 on page 61.
Speed Dial Lists — You can access and print a list of up to 99 personal 
speed dial numbers and a list of up to 100 system-wide speed dial 
numbers. See “Printing Speed Dial Lists”
 on page 56. 
Transfer Timeout/Park Timeout — Depending on how the 
administrator has set up the system, when you park or transfer a call and 
it is not answered within a specified amount of time, the call may ring 
back to your telephone. See “Call Park”
 on page 25, and “Transferring a 
Call” on page 20.
Voice Mail Messages Through Your e-mail — The NBX 100 allows you 
to listen to your voice mail using any computer from which you can 
access your e-mail. 
Your e-mail software must be IMAP-compliant and your computer must 
be equipped with a sound card and speakers. See your network 
administrator. 
						

							2USING THE TELEPHONE
This chapter contains information about the following:
nBasic Operation
nFeatures Not Assigned to a Dedicated Button
nDialing Speed Dials
Many of the NBX Business Telephone’s features can be can be modified 
using the NetSet browser-based user interface, often with more options 
available than with using the telephone alone. See “NBX NetSet”
 on 
page 45.
Basic OperationThis section describes the most commonly-used telephone features.
Placing an Internal
CallTo place an internal call:
1Pick up the handset or press the Speaker button.
If your telephone defaults to an external line or you have inadvertently 
chosen one, select an internal line.
2Dial the three or four digit extension number for another user.
3When finished, hang up the handset, or if on speakerphone, press the 
Speaker button again to end the call.
Using the Internal
User DirectoryYou can use the internal user directory to quickly access co-worker’s 
extensions, without needing to refer to paper telephone lists. The list 
updates automatically as users are added or removed from the system 
and is arranged in alphabetical order, last name first. 
						

							18CHAPTER 2: USING THE TELEPHONE
To access the internal user directory:
1Press either scroll key to the right of the display panel. The first name in 
the directory appears in the display panel. Note that the last name is 
displayed first.
2You can move around the directory as follows:
nTo scroll up and down through the list, press either the up or 
down scroll button. 
nUse the dial pad to jump to the first name in the list beginning 
with a particular letter, for example, press ‘4’ twice to jump to the first 
name beginning with ‘H’.
nIf you do not select a name immediately, the system alternates 
between the list of names and the menu choices, [Select | Back | Exit].
nTo exit from the system, press the soft button under Exit.
3When you have found the user you want to contact, ensure that the 
cursor is at that entry, and press the soft button under Select. 
Figure 2   Using the Internal Directory
Placing an External
CallTo place an external call:
1Pick up the handset or press the Speaker button.
If your telephone defaults to an internal line, dial ‘9’ or ‘8’ to access an 
external line or select an external line button.
2Dial the number. 
3When finished, hang up the handset, or if on speakerphone, press the 
Speaker button again to terminate the call.
Answering a CallTo answer an incoming call, lift the handset or press the Speaker button. 
The display panel displays the name and extension of internal callers. 
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							NBX Business Telephone Guide19
Caller ID service from your local telephone company is required for 
name and number information of external callers.
Answering Behaviors
nIf two calls ring to your telephone at the same time, the call that 
arrived first is answered when you pick up the handset.
nIf you do not answer a call within four rings, the caller is automatically 
forwarded to your voice mail. To change the number of rings or the 
call forwarding path, see “Call Forward”
 on page 48.
nWhen Forward to Mail is activated, all incoming calls are forwarded to 
your voice mail after one ring. However, you still have the opportunity 
to answer the call during that ring. For more information, see 
“Forwarding Callers to Voice Mail”
 on page 42.
nIf another call comes in while you already have a call in progress, your 
telephone rings once to alert you, and then the name and extension 
of internal callers appear briefly in the display panel. The call can be 
retrieved as long as the line’s status light is still flashing.
nYou can activate the Handsfree Answer on Intercom feature to have 
internal calls sent to your speakerphone. Your telephone notifies you 
with an alert tone, and then the speakerphone automatically activates 
for a hands-free conversation. For more information, see “Handsfree 
Answer on Intercom” on page 21.
Calls that come in to your telephone through your extension follow the 
coverage path that you have set up. Calls that come in to your telephone 
through Hunt groups and Calling groups follow the coverage path set up 
for that group.
Placing a Call on HoldTo place a call on hold, press the Hold button. To return to the call, press 
the Access button from which the call originated.
Status Lights
The indicator for each Access button shows you the button’s status at a 
glance. Ta b l e 4
 shows the meaning associated with each light pattern. 
						

							20CHAPTER 2: USING THE TELEPHONE
Transferring a CallThe Transfer feature allows you to send a call from your telephone to any 
other internal line and, if your call permissions allow, to outside lines as 
well. For more information, see “Call Permissions”
 on page 48. 
You can transfer a call in two ways: by announcing the transfer or by 
sending a blind transfer. 
Announced Transfer
With an announced transfer, you notify the recipient that you are about 
to send them a call before completing the transfer. This allows the 
recipient to refuse to take the call.
To announce a transfer:
1While on a call, press the Transfer button. The system automatically 
places the caller on hold and selects a new line.
2Dial the number to which you want to transfer the call.
3Announce the call when the recipient answers the telephone. If the 
recipient does not want to take the call, you can retrieve it by pressing the 
Access button from which the call originated, otherwise continue with 
step 4.
4Press the Transfer button again to complete the transfer, and then hang 
up the handset. 
Blind Transfer
With a blind transfer you transfer the call without notifying the recipient.
Table 4   Status Lights
LightMeaning
noneThe line is available for use.
steadyThe line is in use.
flashingThe line is ringing.
slow blinkThe line is on hold.