System 25 Switched Loop ATTendant Console User Guide

							Callback (Continued)
Display
Typical displays for Callback are
When you successfully completeshown below.
a Callback request, the display
shows :
CALL QUEUED
When you receivethe callback, information associated with the
originally-dialed number is displayed, preceded by “Q”. For
example:
Q95551212
If the request fails, the display shows:
QUEUE DENIED
If you cancel the request, the display shows:
QUEUE CANCELED
47 
						

							Coverageq
You may be covering calls for other telephones. In this case,
calls will be sent to you after a preset number of rings, and will
be handled like any other incoming call. (The System
Administrator determines the number of rings before
unanswered calls are sent to coverage. )
Display
A call placed to K. Chapman by another System 25 user has
been redirected to the console for coverage, as indicated by the
“>” symbol. (There are 3 calls waiting in the queue.)
Called party information is displayed on Screen 1.
Caller information
>368 Chapman,K3
is displayed on Screen 2.
359 Blake,G s
The caller is G. Blake. K. Chapman activated Send All Calls to
send the call to coverage. (The Send All Calls feature is
indicated by the letter “s”.)
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							Data Calls
Placed from Your Telephone
q
If your System Administrator has assigned a DATA button to
your telephone, you can use it to place data calls for your
associated data terminal.
Placing a Data Call
1
2
3
4
5
6
Turn on your data terminal.
Listen for telephone dial tone.
If your data call is an inside call, go to Step 4.
or
If your data call is an outside call, press DATA , then dial
the data number.
Listen for a high pitched answer tone.
Press DATA within 15 seconds of hearing answer tone.
Hang up.
49 
						

							Direct Group Calling (DGC)q
Your System Administrator will advise you if you have been
assigned as a member of a Direct Group Calling (DGC) group.
Calls that go to these groups are distributed among its members
for the purpose of answering incoming group associated calls.
Leaving the Group
Members may temporarily
the following
1 Listen for
2 Listen for
Returning
1 Listen for
2 Listen for
procedures:
not receive incoming calls by use of
dial tone, then pressqq*4
confirmation tone and hang up.
to the Group
dial tone, then pressqq6 *
confirmation tone and hang up.
Display
The access code you dial to leave or return to the Group is
displayed on the screen until you hang up.
When receiving a DGC call, Screen 1 displays the DGC group
ID.
>522 CustServ 3 
Screen 2 displays the caller identification and call-type code.
OUTSIDE g
50 
						

							Direct Station Selection (DSS)q
DSS buttons allow numbers to be stored in the memory system
so you can make calls without dialing the digits. There are two
kinds of DSS buttons: fixed and flexible. Fixed DSS buttons,
DSS , are extension numbers or access codes programmed by
the System Administrator.Flexible DSS buttons, FLEX DSS ,
allow you to program extensions and other System 25 access
codes. (You cannot program Pooled Facility Access codes on a
DSS button.)
For instructions on how to program information in FLEX DSS
buttons, see the section titled “Programming Numbers”.
Placing Calls
When DSS Buttons Are Not Lit
1 Listen for dial tone.
2  Press DSS or FLEX DSS
When DSS Buttons Are Lit
1 Do not lift the handset.
2  Press DSS or FLEX DSS .
NOTE: Your phone will ring once when the other person
hangs up. Lift the handset and your call will be placed
automatically.
Display
When you press a DSS or FLEX DSS button, the display
shows the programmed number and the name associated with
the number just as it does for any internal call.
When you receive a Busy-to-Idle Reminder, the information
flashes on the display, preceded by “I”.
1305 Asay,J
51 
						

							Exclusionq
This feature prevents others from listening in on a shared line.
While on a call, activating this feature will automatically
disconnect all other inside lines. To include selected inside
people on your call, press EXCLUSION before adding them to the
call.
Activating Exclusion
1 Answer or place a call.
2 Press EXCLUSION .
The light next to this button turns on.
NOTE: The Exclusion feature goes off automatically at the
end of your call.
Display
Activating the Exclusion feature does not affect the current
display.
52 
						

							Following3q
You can have your personal calls sent to another telephone by
using either the Following or the Forwarding feature. To use the
Following feature, at a telephone other than your own, you sign
in 
your extension number.To cancel the request, you may
either sign out your extension number from that other telephone,
or 
sign in at your own telephone.
Although the Following and Forwarding features send your calls
to another telephone, the two features differ slightly. Read the
information and procedures for both features and then use the
more appropriate feature when you want to forward a call.
Signing In
1 Listen for dial tone, then pressqq*   *  .
2 Dial your own extension number.
3 Dial your extension number again.
4 Listen for confirmation tone, then hang up.
Signing Out
1 Listen for dial tone, then press.qq*   *  .
2 Dial your extension number.
3  Dial  0q.
4 Listen for confirmation tone, then hang up.
(Continued)
53 
						

							Following (Continued)
Signing Out All Extensions
This procedure signs out all extension numbers that have been
signed in at this telephone 
except for the extension normally
assigned to it.
1 Listen for dial tone, then press  qqq*   *0 .
2 Listen for confirmation tone and hang up.
Display
The characters dialed (including * *) appear on the display
screen.
54 
						

							Forwardingq
You can have personal calls sent to another telephone or to an
outside number. Forwarding allows you to direct calls to
another location while still at your own telephone. Read the
procedures for Forwarding and Following and then use the
feature that fits your need.
NOTE: Calls might not be administered for forwarding to outside
telephone numbers.Check with your System Administrator for
any restrictions concerning this feature.
Forwarding Calls
1 At your own telephone, dialqqq#  7  0 .
2   Dial the extension number of the other telephone
or
Dial the outside line access code and the telephone number
of the other phone.
3 Listen for confirmation tone, then hang up.
Canceling Forwarding
1 At your own telephone, pressqq*  * .
2 Dial your
3 Dial your
4 Listen for
extension number.
extension number again.
confirmation tone, then hang up.
Display
When a call is being forwarded to a another location, the
forwarded-to number will flash on the display.
F912155551212
55 
						

							Hands-Free Answeringq
The Hands-Free Answering (HFAI) feature allows you to answer
calls without lifting the handset. Turn this feature off before
leaving your console unattended, or incoming calls cannot be
covered by many System 25 features, such as Forwarding, Send
All Calls, etc. (You cannot use this feature while using the
Directory or Inspect feature.)
Answering Calls
1
2
3
4
Press HFAI .
The light next to this button turns on.
Press AUTO ANS.
The light next to this button turns on.
Listen for the beep that announces a call.
The light next to SPEAKERPHONE and MICROPHONE turn on
Begin speaking.
NOTE: To temporarily keep the caller from hearing you,
press  MICROPHONE .Press this button again to speak.
Ending Calls
1 Press
2 Press
3 Press
SPEAKERPHONE.
 AUTO ANS  .
your HFAI .
Display
The display for a Hands-Free call is exactly the same as for any
incoming inside call.
56