System 25 Switched Loop ATTendant Console User Guide

AT&T
AT&T System 25
Switched Loop
Attendant Console
User Guide 

©1989 AT&T
All Rights Reserved
Printed in USA
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Contents
1Introduction
9Attendant Features
Answering Calls9
Attendant Message Waiting11
Conference Calls13
Directory15
Display18
Display Functions21
Hold22
Incoming Calls25
Inspect28
Night Service30
Paging31
Park32
Placing Calls34
Position Busy37
System Alarm38
Testing Your Console39
41Standard Multiline Features
Account Code Entry
Automatic Intercom
Call Accountability
Call Waiting
Callback
Coverage
Data Calls
Placed from Your Telephone
Direct Group Calling (DGC)
Direct Station Selection (DSS)...

Forwarding
Hands-Free Answering
Last Number Dialed
Leave Word Calling
Message Waiting
Personal Message Waiting
Pickup
Programming Numbers
Recall
Repertory Dialing (REP DIAL)
Signaling
Speakerphone
Speed Dialing
Transfer
55
56
57
58
59
60
61
62
65
66
67
68
70
71
73Glossary 

Introduction
This guide describes how to
Attendant Console (SLAC).
Attendant Console (DTAC),
console.
Features
use the System 25 Switched Loop
If you have a Direct Trunk
you must use the guide for that
You can use most of the features available to other multiline
telephone users.
In addition, as the attendant, you have access
to special features that will help you handle calls.
Your AT&T System 25 has two types of features: fixed and
assignable.A fixed feature is one that is always available on
your...

Attendant Consoles
The Switched Loop Attendant Console (SLAC) can be used
alone or with a Direct Extension Selector Console (Selector
Console). The setup you will use depends on the size and needs
of your company.This guide provides instructions for using
both consoles.
Switched Loop
Attendant ConsoleDirect Extension
Selector Console
Console Buttons
There are three standard types of buttons on your SLAC. Each
is represented in a special way in this guide:
TYPESHOWN AS:
dial pad buttons7
button next to...

Loop Buttons
Voice communications paths between your console and the
System 25 are called loops.Your console receives calls one at a
time; if you are busy with a call, other incoming calls will wait in
a line (a “queue”) until you are ready to respond. If there are
two attendants they share the same queue.
Your SLAC has five        buttons that are used to place andLOOP
receive calls. These buttons give you access to outside lines as
well as system features.
Automatic Loop Selection
When an incoming call...

Using the Selector Console
n If you are placing a call to extension 273:
ä Press the 200 Group Select button on the bottom row.
ä Press the 73 DXS button.
n If you are placing a call to extension 4519:
ä Press the 4500 Group Select button.
ä Press the 19 DXS button.
Handset Tones
System 25 signals you with tones that are heard through the
handset. The tones and their descriptions are listed below.
DIAL TONE 
llllllllllllllllllllllllllllllllllllllllllllllllllll (a continuous steady tone)
You can dial....

Ringing Tones
System 25 signals you with four distinctive rings. The rings and
their descriptions are listed below.
INSIDE CALL llllllllllllllllllll (one long ring)
Your call is from a person inside your company.
OUTSIDE CALL llllll llllll (two short rings)
Your call is from someone outside your company.
ABBREVIATED ALERT lll (one short burst of ringing)
This can indicate a call on another line; a busy-to-idle reminder;
a manual signal; or that your telephone is in program mode.
PRIORITY RING ll ll...

Data Dial Code (DDC)
When your System 25 was installed, Data Dial Codes (DDCs)
were assigned to data terminals. If 
you have a data terminal
associated with your System 25, you will receive separate
information regarding its use.
Personal Dial Code (PDC)
Personal Dial Codes (PDCs) were assigned to telephones. In
most cases, your PDC is your extension number. If a telephone
is shared by two or more people, each person may have been
assigned their own“floating” extension number (FPDC).
Floating extension...