System 25 Switched Loop ATTendant Console User Guide

							Incoming Calls (Continued)
When you dial the inside extension, Screen 1 displays it.
 &372 Taylor,B 4
Screen 2 remains the same.
OUTSIDE                 &
After the person you are calling answers, press SOURCE and
information about the person calling returns to the screen.
OUTSIDE       &
If you press DEST,information about the person you are
calling now appears on the screen.
&372 Taylor,B 4
If you press 
JOIN,Screen 1 shows a conference connection.
CONFERENCE          3
Pressing RELEASE (or hanging up if you have Automatic
Release) causes Screen 1 to go blank except for the number of
calls in queue.
4
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							Inspect3q
The inspect mode allows you to use your console display to get
the following information:
n   The extension number and associated name for either a call
on hold or a call ringing at a LOOP button.
n   The number of trunks available in a group of trunks
represented by a FACILITY button.
n   The number or code stored on a REP DIAL ,  LAST # DIALED ,
or  FLEX DSS  button.
n   The name of the feature assigned to any other button.
NOTE: In the Inspect mode, your console is unavailable to new
incoming calls. You also will
handling procedures (such asnot be able to perform call-hold, transfer, answering a call,
etc.).
Using Inspect
1 Press INSPECT .
2 Press the buttonyou want to inspect.
Deactivating Inspect
When you do any of the following, you automatically deactivate
the Inspect feature:
1 Press INSPECT again;
2 Hang up the handset after being off-hook, lift the handset
after-being on-hook, or press an idle 
LOOP button ;
or
3 Allow the display to be idle for 15 seconds.
28 
						

							Inspect (Continued)
Display
To display information about a held or ringing call, press the
LOOP button of the call. The display is the same as the one
that appeared when the call first arrived at the console.
322 Sisolak,W 8
To get the number of busy trunks in a pooled facilities group,
press the FACILITY button.The display shows how many of the
total group are busy.
003 of 016 BUSY
To display the number stored on a REP DIAL , LAST # DIALED ,
or 
FLEX DSS button, press the button.
912425631324
Where numbers have not been stored under feature buttons, the
name of the button feature will be displayed.
REP DIAL
Inspection of any button other than those listed above results in
the name of that feature being displayed.
ACCT ENTRY
29 
						

							Night Serviceq
When you leave for the night, the system can be set so that
incoming calls either ring a night bell or are directed to
preassigned telephones.
Activating Night Service
1 Press NIGHT to turn on Night Service.
The light next to this button turns on.
To turn off this feature:
2 Press NIGHT to turn this feature off.
The light next to this button goes off.
Display
Turning Night Service on or off does not affect the display.
30 
						

							Pagingq
If your company has a paging system, you may access the
system by using either a button or a code. See your System
Administrator for the paging access code and for additional
information if you have a zoned paging system.
Using the Paging System
1 Listen for dial tone.
2 Press PAGE or dial the paging access code.
NOTE: If you dialed a code, listen for confirmation tone.
3 Make your announcement, then hang up.
Display
During paging, the access code is displayed as you enter it.
31 
						

							Parkq
Parked calls are similar to held calls except that they can be
picked up from any telephone. Any call can be parked on the
SLAC, but only one call can be parked at a time. On the
Selector Console, eight calls can-be
(However, only 
outside calls can be
Console.)
See your System Administrator forparked simultaneously.parked on the Selector
Selector Console Park codes.
Parking a Call on the SLAC
1
2
3
4
5
6
Press HOLD .
The light next to the button of the held call blinks.
Press another LOOP button and listen for dial tone.
Dial 
qq .* 5
Listen for confirmation tone and dial tone.
If the call is for someone else, dial or page that person and
identify the extension number where the call is parked.
Hang up.
NOTE: If the parked call is not answered within a preset
interval (the default time is two minutes), the call will return
to the console on the button where it is held. Answer it as
you would any incoming call.
Parking Calls on the Selector Console
1 Press the Group Select and DXS buttons for one of the
Selector Console Park codes. For example, if one of the
codes is 801, press Group Select button 800 and then press
DXS button 01.
When you do this, the call will be removed from your SLAC.
(Continued)
32 
						

							Park (Continued)
2 
If the call is for someone else, dial or page that person and
identify the code where the call is parked.
3 Hang up.
NOTE: If the parked call is not answered within a preset
interval (the default time is two minutes), the call will return
to the console on a LOOP button. Answer it as you would
any incoming call.
Picking Up Parked Calls
1 Listen for dial tone, then press q  q .*8
2 Dial the extension number where the call is parked.
Display
The following example is an incoming call parked on your
console. The display shows the characters as you dial them to
park the call.
*51
A returning parked call is displayed on both screens. Screen 1
indicates that a parked call is returning.
} PARK RTN 1
Screen 2 identifies the source of the call.
322 Sisolak,W p
33 
						

							Placing Calls3q
You can place calls to people inside or outside your company
with LOOP buttons.
Placing Inside Calls
Using the SLAC
1 Lift the handset and listen for dial tone.
The 
light next to the selected LOOP button turns on.
2 
Dial the extension number.
Using the Selector Console
1 Listen for dial tone.
2 Press the appropriate Group Select button.
3 If the DXS button of the person you want to reach is not lit,
press it.
or
If the DXS button of the person you want is lit, that person is
busy; try again later.
Placing Outside Calls
1 Listen for dial tone, then press FACILITY , or dial the outside
line access code.
2 Listen for dial tone.
3 Dial the telephone number.
34 
						

							Placing Calls (Continued)
When an Incoming Call is Ringing
1 Press an idle LOOP button,
The red light moves to the selected button.
2 
Listen for dial tone.
3 Continue to place the call in the normal way.
For Someone Else
1 Answer the call.
2 Press TRANSFER.
3 Dial the outside number.
4 Announce the call and hang up.
For Someone Else, then Calling the Person Back
1
2
3
4
5
Listen for dial tone and dial the outside number.
Announce the call.
Press START and listen for dial tone.
Dial the person
the call.
Press RELEASE
for whom you placed the call and announce
and then hang up.
NOTE: If your console has the Automatic Release feature, you
do not have to press RELEASE to drop out of the call.
Hanging up or pressing a new LOOP button will
automatically drop you from the call.
(Continued)
35 
						

							Placing Calls (Continued)
Display
Typical display for an inside call shows the extension number
and name of the person called. The digit “3” indicates that three
calls are waiting in the queue.
318 Davis,R 3
Typical display for an outside call shows the dialed digits and
the number of calls in the queue.
912125551212 7
36