System 25 Switched Loop ATTendant Console User Guide

							This Guide
This guide has two feature sections: Attendant Features and
Standard Multiline Features. The Attendant section describes
the features you will use as an attendant. The Multiline section
describes the features that are available to you and all other
multiline telephone users.For your convenience, the features
are arranged in alphabetical order.
Additional Information
See your System Administrator if you have any questions or
would like additional information about your System 25 features.
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							8 
						

							Attendant Features
Answering Calls3q
You can receive only one call at a time on your console; calls are
held in a queue at the System 25 until you (or the other
attendant) can handle them. Your console receives incoming
calls only when you have no active calls, and at least one loop is
idle.
You answer all incoming calls at one of the LOOP buttons on
the upper left of the console. (The system automatically selects
LOOP buttons in a rotating sequence for receiving calls.)
When an incoming call rings, the green light next to the
appropriate LOOP blinks.
Answering a Call
1
2Lift the handset.
Speak with the caller.
Display
The display shows different information, depending on the type
of incoming calls received.
If an outside call has arrived at your console, and three calls are
waiting in the attendant queue, your display shows:
OUTSIDE 3
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							Answering Calls (Continued)
When a call arrives at the console from an inside phone, the
display shows the extension number and name of the person
calling. The “!”
symbol indicates that ten or more calls are
waiting in the queue.
314 Sherwood,A ! 
A call that you sent to A. Jones is returning (indicated by the “}”
symbol); the person’s extension and name are shown.
}398 Jones,A 2
Pressing the  SCROLL  button displays Screen 2: the letter “d“
indicates that Jones did not answer. The identifier of the person
who is calling is also shown.
BRANCH         d
A call placed to S. Tango by an inside caller has been redirected
to the console for coverage, as indicated by the “>” symbol.
>319 Tango,S 3
To determine the identity of the caller, press   SCROLL  to
display Screen 2.
301 Asay, Js
The letter s indicates that the person who was called
(Tango) activated Send All Calls to have the call sent to
coverage.
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							Attendant Message Waitingq
You can use a Message light to notify people of a waiting
message.When you dial an extension, the status of the light
next to  
ATTENDANT MESSAGE WAITING  will be the same as the
Message light on the telephone you call.
Turning on Message Waiting Lights 
While Ringing the Telephone
1 If the light is not on, press  ATTENDANT MESSAGE WAITING .
The !ight next to this button turns on.
2 
Hang up.
The light next to this button goes off.
Without Ringing the Telephone
1 Listen for dial tone, then press  ATTENDANT MESSAGE WAITING .
The light next to this button turns on.
2 
Dial the extension number.
3 After confirmation tone, hang up.
The light next to this button goes off.
Turning Off Message Waiting Lights
While Talking with the Person
1 If the light is on, press  ATTENDANT MESSAGE WAITING .
The light next to this button goes off.
2 
Hang up.
Without Ringing the Telephone
1 Listen for dial tone, then press ATTENDANT MESSAGE WAITING .
The light next to this button turns on.
2 
Dial the extension number.
(Continued)
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							Attendant Message Waiting (Continued)
3 
After confirmation tone, press  ATTENDANT MESSAGE WAITING 
again.
The light next to this button goes off.
4 
Hang up.
Display
Using the Attendant Message Waiting feature does not affect the
call information display.
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							Conference Calls
q
You can set up a conference that includes a combination of
System 25 extensions as well as outside calls. You may have up
to five conferees; however, no more than two may be on outside
lines. To set up a conference, start with one call; then contact
the new parties one at a time and add them to the original loop.
You can drop parties before they are placed in a conference.
However, once in a conference, you cannot selectively drop 
any
party from the conference because they are all on the same loop.
If you want someone to withdraw from the conference, ask that
person to hang up.
Setting Up a Conference
1  Dial the first person and announce the conference call.
2 Press CONFERENCEand listen for dial tone.
The light next to the LOOP button blinks intermittently.
The system then selects and lights a new 
LOOP button and supplies dial
tone.
3 Dial the next person you want added to the conference.
NOTE: If for any reason this call should not be added (busy,
no answer, or misdial), you should do the following:
Press DROP , then press the appropriate button for the call
you want to drop.
or
Press RELEASE or  FORCED RELEASE  to drop an outside call
that is ringing or is returning a busy, intercept, or reorder
tone.
4 Announce the conference call.
NOTE: Press RELEASE or FORCED RELEASEto drop an inside
or outside call that is completed but the person is not joining
the conference.
(Continued)
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							Conference Calls (Continued)
5 
Press the LOOP button next to the blinking light to add this
person to the conference.
The loop where the last conferee was called becomes idle again.
6 
If you want to add another conferee, return to Step 2 and
continue.
Display
Each time a party is called for a conference, the normal
information is displayed.
Call to an inside extension:
311 Dunn,B 2
Call to an outside number:
955516342
As each new person is added to the original loop, the display
shows the number of conferees (including you) now connected
together, along with the current number of calls waiting in the
queue.
CONFERENCE 3               2
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							Directory3q
If your System Administrator has set up a system directory, you
can use the display to obtain extension numbers, data numbers,
or DGC access codes for people connected to your System 25.
With this display feature, you can access the name and number
of a specific person.Start the directory search by dialing the
first letter(s) of the person’s last name. Use the following
buttons for dialing those letters and characters that do not
appear on the dial pad:
n For the letter, “Q,” press  7q
n For the letter, “Z,” press q .9
n 
For a space, dot, or comma, press q .*
The first name in the system directory that matches the letters
you dialed will be displayed. You can then press NEXT to
display more names that match the search combination, or you
can modify the search by adding additional letters to the end of
your combination.The directory will “circle back” to the first
name in the group after displaying all available names.
For more information about other ways of using the display, see
the “Display” section.
Using the Directory
1 Press DIRECTORY.
The following display appears: 
 DIR: ENTER NAME# 
2 Start the search combination by dialing the first letters of the
person’s name,
using the letters on your dial pad buttons.
As an example, for “Stiller, R“, you might press  7    8 qq
4   , since these buttons include the letters S, T, and I .q
(Continued)
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							Directory (Continued)
3
4Press # .q
The system will provide you with the first name in the directory that
matches the search combination that you specified.
At the beginning of each entry, you will see the letter “D” to remind
you that you are using the Directory feature.
To see 
the next entry, press NEXT . You may need to to
press 
NEXT several times before the correct name appears.
NOTE: If you appear to be far away from your goal, you may
enter additional letters to the person’s name. (Be sure that
qyou press  # after you complete entries from the dial pad.)
Example of a Directory Search
If you want to check the number for “Stiller, R“, you press  7q
8 #.The numbered buttons contain the first two letters of
“Stiller”.The directory shows you the name and number of the
first name matched using the buttons    
7    8    #  :qqq qq
D366 Paar,B
If you press 
NEXT, the next name in alphabetical order
appears:
D356 Packer,L
In order to get closer to the name you are searching for, you can
add more letters to the search combination by pressingqq4 5
q# . (The search combination is now  7      8     4     5 q q q q
representing the letters S, T, I, and L.) The display now shows
the next most closely matched name to the combination:
0332 Stiles, K
Press 
NEXT and you see the name you are searching for:
 D341 Stiller,R 
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