System 25 Switched Loop ATTendant Console User Guide

							Directory (Continued)
Placing Directory Calls
When the display shows the name and number of the person
you want to call, press CALL.
The system will automatically dial the number presently appearing on your
display. If your handset is on-hook, your speakerphone will turn on.
Exiting from the Directory
When you do one of the following,
the Directory feature:
n Press DIRECTORY again.
n Allow the display to be idle for
you automatically deactivate
15 seconds.
n Hang up the handset after being off-hook, or lift the handset
after being on-hook.
n Place a call using the dial pad or a call appearance button,
such as FLEX DSS, or pressing CALL.
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							Display3
q
The console’s
incoming and
as follow:
built-in display provides visual information about
outgoing calls.Various uses for your display are
n
n
n
n
n
nHandling calls more easily
Checking the time and date
Setting the alarm, time, day, date, and timer
Programming buttons or speed dialing codes from your
telephone
Using the system directory to check a specific person’s
number
Checking the feature or numbers that are stored on a button,
the identity of an incoming call, and the identity of a call on
hold.
Viewing Display Screens
The display can show two screens of information, each
containing up to 16 characters. (You can view only one screen at
a time. ) Screen 1 appears automatically y and indicates
information such as names and extension numbers (inside calls),
and identification of outside calls.
1 To view the information that appears on Screen 2 of the
display, press SCROLL.
2 To return to Screen 1 of the display, press SCROLL again.
If Screen 2 of a display is a continuation of Screen 1, such as a
telephone number that is more than 
14 digits, you will see a
dash at the beginning of Screen 2. The following is an example
of a double-screen display, in which the telephone number is
continued on Screen 2.
12345678909876
-54321
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							Display (Continued)
Pressing the INSPECT
mode, where you canbutton puts the display into the 
Inspect
check the information associated with
specific buttons.
See the entry entitled “Inspect” for more
details.
The DIRECTORY button allows you to check the number
associated with someone in your system. For more information
about operation for this feature, see the entry for “Directory”.
Symbols Used in Displays
Two groups of symbols provide specific information about
incoming calls.Symbols that may appear on the left side of the
Screen 1 display are as follow:
Display symbolMeaning of the symbol
>
A redirected or coverage call has been
sent to the console.
}A call is returning to the console from
an extension that is busy or does not
answer; or a call has been redirected
using the Third-Party Call Setup (for
Data) or Park feature.
&The START button has been pressed
while handling a call.
IThis is a Busy-to-Idle Reminder call.
QThe call has been queued by
requesting the Callback feature.
FThe call has been forwarded to an
outside location.
TThe call being received is a transferred
call.
(Continued)
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							Display (Continued)
The following Call Type identifiers
the Screen 2 display.
Display symbol
a
b
d
f
g
n
p
s
u
appear on the right side of
Meaning of the symbol
This is a Third-Party (Data feature)
call.
The covered station was busy.
The covered station did not answer
the call.
The call was sent using the Following
or Forwarding feature.
This is a DGC call.
This is a Night Service call.
When the initial redirection symbol is
“>”,the call was picked up using the
Pickup feature.
When the initial redirection symbol is
“}”, this is a returning a “parked” call.
Send All Calls was turned on by the
covered station.
The call is to an FPDC that is not
signed in.
20 
						

							Display Functions3q
The LOCAL button provides access to special features built into
your display unit.The buttons at the top of the telephone (next
to the display screen) control a clock, calendar, 60-minute timer,
and an alarm.
When you press LOCAL,the screen displays whatever function
you select next.Your display will remain in the “Local” mode
until you either place a call, receive a call, or press LOCAL
again.
Setting the Clock, Date, or Alarm
1 Press LOCAL.
The Clock/Calendar Screen appears on the display.
2 
Press Set (repeatedly, if necessary) until the item you want
to change flashes.
3 Press Fwd or Rev to change the setting.
4 If you want to change the setting of another item, return to
Step 2.
5 Press Exit , then press LOCAL.
Using the Timer
1
2
3
4
5
6
Press LOCAL .
Press Time/Timer.
The Timer Screen appears on the display.
To start the timer, press Start .
The Timer resets to 00:00, then begins timing.
To stop the Timer, press Stop .
If you want to time another event, return to Step 3.
Press Exit, then press LOCAL.
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							Hold3q
You can hold calls while you attend to other matters and then
pick them back up. After you put a call on hold, you may hang
up the handset without losing the call. Keep in mind that when
you put a call on hold, the system is signalled that you are
available to receive another call; if there are any calls waiting in
the queue, the system will send the first one to you as soon as
you put your current call on hold.
If you do not return to your held call within a preset time
interval, there will be a visible change in the blink rate and, if
administered, an audible tone. After a second timed reminder is
sent, the system will either continue to send reminders or cause
the call to start ringing again as an incoming call at the LOOP
button where it is held. This option is controlled by your
System Administrator.
Automatic Hold and Automatic Release
If you have the Automatic Hold feature, a call is put on hold
automatically when you select another loop by pressing LOOP,
FLEX DSS, FACILITY, 
or AUTO ICOM . If you have the
Automatic Release feature instead, a call is released or lost when
you select another loop without first pressing HOLD . Find
out from your System Administrator which of these features
your console has.
Placing Calls on HoId
1 Press HOLD .
The light next to the LOOP button of the held call blinks.
2 You can handle other matters without disconnecting the line.
22 
						

							Hold (Continued)
Returning to the Held Call
1 Press the LOOP button next to the blinking light.
2 If necessary, lift the handset to continue talking.
Using Hold to Place Another Call
1 Press HOLD .
The light next to the button of the held call blinks.
2 
Press an idle LOOP button and listen for dial tone.
3 Place and complete the second call.
4 To return to the held call, press the LOOP button next to
the blinking light.
Using Hold to Answer Another Call
1
2
3
4
Press HOLD .
The light next to the button of the call on hold blinks.
Press the button next to the blinking light.
Speak with the caller.
To return to the held call, press the LOOP button next to
the blinking light.
(Continued)
23 
						

							Hold (Continued)
Display
The display screen goes blank after a call has been put on hold.
When you return to a held call, the same display originally
associated with the call appears again.
Call from an inside station:
343 Green,A 1
Call from an outside station:
BRANCH 2
24 
						

							Incoming Calls3q
You can use either your SLAC or Selector Console to send calls
to other telephones.Before you send (extend) a call, you can
check to see if the person will accept the call. (This is called an
Announced Call.) While you are talking, the caller is on hold
and cannot hear you.
You can also send calls to other telephones
the call (Unannounced Call). If you send a
System 25 to a busy telephone, the caller is
on hold and a Call Waiting signal is sent to
without announcing
call from outside the
automatically placed
the busy line. If the
person does not answer the call, it will be returned to you after a
preset interval.
Answering Calls
1 Lift the handset.
2 Speak with the caller.
Extending Calls
1 Press START and listen for dial tone.
2 Dial the extension.
3 If you do not announce the call, or if you announce the call
and the person will accept it, press 
RELEASE and hang up.
NOTE: If you have been assigned the Automatic Release
Option, it it not necessary to press the RELEASE button.
You can continue with other calls by pressing another
LOOP button, and you may release the call by hanging up.
4 If the person does not want to accept an announced call,
press 
CANCEL and speak with the caller before hanging up.
NOTE: Unannounced Calls that are not answered return on a
LOOP button.
(Continued)
25 
						

							Incoming Calls (Continued)
Switching Between Parties
You can switch back and forth between the caller (source) and
the person you want to connect the call to (destination) by using
SOURCE and DEST buttons. To move between parties:
1 Press SOURCE to go back to the caller.
2 Press DEST to go back to the called party.
3 If the called party willtake the call, press RELEASE.
or
If the called party will
speak with the caller.
4 Hang up.not take the call, press 
CANCEL  and
Display
As an example: An outside person has placed a call to you and
asks to be connected to B. Taylor on extension 372. Four calls
are waiting in the attendant queue. Screen 1 has the following
information:
OUTSIDE4
After you press  
START to send (extend) the call, Screen 1
changes; the“&” symbol indicates that the “extend” condition is
active.
&4
If you press 
SCROLL,Screen 2 displays information about the
person calling.
OUTSIDE&
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