System 25 Switched Loop ATTendant Console User Guide

							Position Busyq
You can make your SLAC temporarily unavailable to most
incoming calls by pressing POS BUSY . This places your console
in the Position Busy mode and turns on the light next to your
POS BUSY button.
If your company has two attendant consoles, the system sends
your incoming calls to the other attendant while your console is
in the Position Busy mode. (Only one console can be in the
Position Busy mode at the same time.)
If your company has only one attendant console, you can
activate Position Busy only if another telephone has been
specifically administered as a backup answering position.
Using the Position Busy Feature
1 Press POS BUSY to turn on Position Busy.
The light next to this button turns on.
2 
Press POS BUSY to turn this feature off.
The light next to this button goes off.
Display
Activating or deactivating Position Busy does not affect the
display.
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							System Alarm3q
If the green light next to the ALARM button flashes, there is a
problem with the System 25.Notifiy your System Administrator at
once.
If you press the flashing ALARM button, the light will change
from flashing to steadily lit. A new
steady light to start flashing again.
after the trouble has been corrected.
Display
trouble situation will cause a
The light will turn off only
A system alarm does not affect the current display.
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							Testing Your Console3q
You can test the lights and ringer on your SLAC and the lights
on your Selector Console.On the SLAC, the Test/Program
switch is located on the left side. It has two positions: “T” and
“P”. (The “P” position is inoperative).
On the Selector Console, the Test button is located on the
bottom row (far right) with the Group Select buttons.
NOTE: Notify the System Administrator if a light or ringer does
not work.
Testing the SLAC
1 Slide the switch on the left side of the SLAC to “T”.
The red and green lights alternately light and the ringer sounds.
2 Slide the switch back to the midpoint between “T” and “P”.
Testing the Selector Console
1
2
3
Press TEST .
The red lights cycle on and off sequentially.
Press TEST again.
NOTE: The individual lights can be tested by pressing the
adjacent buttons.
Press TEST a third time.
The test stops.
Display
During the SLAC test procedure, the display shows 16 blackened
character positions.
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							40 
						

							Standard Multiline Features
Account Code Entry3q
For bookkeeping purposes, account codes may be assigned to
use with certain calls. If you are required to use account codes
for outgoing calls, the code must be entered before you can place
an outgoing call.
See your System Administrator to verify the types
any, for which you must enter an account code.
Account Code Entry - Outgoing Calls
of calls, if
1
2
3
4
5
Listen for dial tone, then press q q .
Dial the account code.
*0
NOTE: If you make a mistake while entering the account
* 0code, press q q again, then the correct account code.
Listen for dial tone.
Dial the outside line access code and listen for dial tone.
Dial the telephone number.
NOTE: You cannot use the ACCT ENTRY button for this
procedure.
Account Code Entry - Incoming Calls
1 After completing your conversation,and before you hang up,
press ACCT ENTRY .
(Continued)
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							Account Code Entry (Continued)
2
3
NOTE: You will be disconnected from your call when you
Press ACCT ENTRYTherefore, do not press it until you have
finished your conversation.
Dial the account code.
NOTE: If you make a mistake while entering the account
* 0code, press q q again, then the correct account code.
Listen for confirmation tone, then hang up.
Display
After you press q qACCT ENTRY  or  *     0 , the display shows:
 ACCT?
As you dial the account code, the digits are displayed on
Screen 1.
ACCT?123456789
If you enter more than 9 digits, Screen 1 will show the
first 9 digits; the display will then automatically scroll to
Screen 2.
-01234
If you use REP DIAL or Personal Speed Dialing to enter the
code, the display is the same as above.
If you use System Speed Dialing to enter account code digits,
only the code ( # 100 through # 189) is displayed.
ACCT?#125
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							Automatic Intercomq
You and another person may each have a button labeled
AUTO ICOM that you can use to call each other.
Using AUTO ICOM
1 Press  AUTO ICOM  .
2 Listen for ringback.
Display
Automatic Intercom calls show the same information on the
display as all inside System 25 calls.
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							Call Accountabilityq
You can use your own extension number at any telephone to
place toll calls that should be billed to you.
Billing Calls to Your Extension
1 Listen for dial tone,
2 Dial your extension
3 Listen for dial tone,
NOTE: If you make
sequence.
Display
then press #   #   .qq
number.
then dial the telephone number.
a mistake, hang up and restart the
# #qq and the extension number is displayed as you dial it.
After you receive second dial tone, the outgoing telephone
number is also displayed as you enter it.
##35395551212
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							Call Waitingq
Some telephones in your System 25 may have the Call Waiting
feature. When you dial the extension of a person who has this
feature and their line is busy, you will hear a special ringback
tone. This tone indicates that the line is busy, but the person
has been notified of a waiting call. (You can still send a call to
that extension.)
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							Callbackq
If a System 25 extension or outside line is busy when you place a
call, you can request a callback. Your call will wait in a line
(called a queue) for the extension or line to become available.
The system will then alert you with a priority ring and complete
the call.
For inside calls, use Callback when you hear a busy tone or a
special ringback tone.For outside calls, use Callback only when
you hear fast busy tone.
NOTE: You may hear the callback request queueing tone
automatically when you place certain calls.
Requesting Callback
1 Before you hang up, press RECALL .
2 
Listen for queueing tone, then hang up.
NOTE: If you do not hear queueing tone, your request has
not been accepted for this call.
Completing Callback
1 When you hear priority ring, lift the handset.
NOTE: If you remained off-hook after requesting Callback,
you will not receive priority ring.
2 Listen for dequeueing tone.
Your call will be completed as dialed.
Canceling Callback
1 Press DROP .
2 Press the button associated with the call.
3 Hang up.
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