Starplus Triad-S 1/2/3 Station User Guide

							20 Call Pa rk
Call  Park
The  C all  Par k f ea tur e  all ows  you t o p la ce  a n out si de  call  i n p ar k 
and consul t wit h, page , or  ca ll  an int e rna l par ty.
Sy s t e m
While  conne cte d to a n outside  line:
1. Pr es s t he  pre-programmed T R AN S f le xib le  but ton . T he 
caller is put on Exclus ive Hold.
2. Dial the parking location  (430 to  437) or press the pre-
programmed CALL PARK flexible button.  A  confirmation 
to ne  s o u nds.
If  yo u r ec e iv e a  bus y t o ne:
Press the TRANS button twice and dial another  parking 
loc a ti on,
-or -
Pr es s t he  CALL  PARK  fle xib le  but t on for  a  di ffe re nt 
parking location.
Re tr ie v in g a Park e d Call
1. Lift the  ha ndse t or pre ss  the ON/OFF button.
2. Pres s the  pound  [# ] ke y.
3. Dial the parking location  (430 to  437) where the  call  was 
par ke d, or  pr es s t he  pre-programmed CALL PARK  flexible 
but ton.
Pe r s on a l
While  conne cte d to a n outside  line:
1. Press the TRANS button. The  caller is  put on Exclusive 
Hol d.
2. Di al  Pe rs onal  Par k code  [4 38 ]  or p re ss pre-programmed 
PERSO NA L PA RK fl exi bl e b utt on.  A  dia l  tone  wi ll  be  he ar d. 
						

							Ca ll  P i c k u p 2 1
To retrieve a parked  call from the station that parked the call:
Di al  th e Per son al  Pa rk  Code  [4 38 ],
-or -
Pr es s t h e  pre-programmed PERSON AL  PARK  flexib le 
but ton.  A t al k pa th  is  es ta bli she d  bet wee n b oth  par t ie s.
St ati o n
While  Co nnected to an outs ide  line :
1. Pr es s T R A NS  bu t to n.
2. Di al  [439] +  XX X (s ta ti on numb er).
Retri evi ng  a Statio n Park Call
Dial [#6]  + X XX (u ser’s s ta tion num ber,  while  at the  use r’s 
telephone or from a ny telep hone  in  the s ystem)
-or -
Dial [438] f rom  the  us er’s station.
Call  P ic kup
You can  answ er  a  call  r in ging  at  an othe r  te le phone  us ing 
Directed or Group  Pickup.
Directed Pickup
Whe n i nc omin g, t ra nsfe r re d, or  r ec a ll in g out si de  li ne  ri ngi ng, 
inte rcom ri ngi ng, or C amp- On ri ngi ng i s hea rd at an 
unatte nde d tele phone:
1. Di al  t he  st at ion num ber  of t he r i nging  te le phone . R ec e ive  
ringba ck or Ca ll Announce  Tone.
Whe n di alin g the  per so nal pa rk lo cati on an d that 
loca tion  i s a lre ady  oc cupi ed,  t he  i niti atin g  sta tion  
rec eiv e s  the  pr ev ious ly  pa rke d  call  an d th e  se con d c all 
is  park ed . 
						

							22 Cal l Trans fer
2. Press the PICK-UP flexible button to answer the  call.
Group Pickup
Whe n i nte rcom  tone  ri ngin g, transf erre d outsi de  li ne  ringi ng, 
recall  ringing, or initially  ringing call is heard at an unattended 
te le pho ne :
1. Lift the  ha ndse t or pre ss  the ON/OFF button.
2. Di al  [#0 ], or pr ess  t he PI CK- UP  fl exi bl e but ton to be 
connected  to the  ca llin g pa rty.
Call  Tran sf er
Outside lines ca n be tra nsferred  from one p hone  to  another 
within the  system. The transfer can be either screened 
(announ ce d) or unsc r ee ned to ei th er  an idl e  or busy  st at ion , or  
an A C D/UCD  Gro up or  Hunt  Gr oup.
Answering a Screened Transfer
Y our int e rc om wil l be si gnal ing  ac c or din g t o t he int er c om 
si gnal  sw it ch pos it i on.
1. Answer the intercom and receive the transfer notice.
2. Pr es s O UT SI DE  LIN E or  f las hin g LOO P but t on on h old.
You  MU ST hav e ac cess to the  sp eci fic outsid e li ne  o r a 
L OO P butt on to do  a  d ire cte d call  p ick up.
You mu st b e in the same Pickup gro up as the ring ing 
te lep hone  to pi cku p the  c all .
You MUS T  hav e acc es s  t o the  s pe cifi c outs ide  lin e or 
LOOP button  to use Gr oup C all Pi cku p.
If  the  D ire ct T rans f e r fe atu re is  en abl ed, th e s cre en ed 
transfe r will  go di rec tly t o the  han dset. Y ou do n ot ha ve  
to pre ss a LI NE or LOOP b utton  to answe r. 
						

							Ca ll  T r a n sf e r 2 3
Executive/Secretar y Transfer
†If  you a re  de si gnat ed  th e E xec ut iv e s ta ti on a nd your  
phone is busy or in DND, all calls will be routed  to  the 
Se cre ta ry  st at ion .
†If  you ar e t he de si gnat ed  Se cre tar y  sta ti on, you ca n si gnal  
the  E xec ut ive  t hat  i s busy or in DND by u sin g t he Camp -
On fea tur e.
Inc oming C O Tran sfer
While idle or on  an internal/external call and  an incoming or 
transferred  CO call  is ringing at  your station:
1. P lac e  t he  c urr ent  c a ll  on h old.
2. Di al  th e I NC  CO  XS FR code  [6 3 9]  or  pre ss  t he pre-
programmed I NC  CO  XS FR fl ex ibl e  but ton.
3. Press a DSS, Gro up button, or dial the three-digit station 
numbe r or group  numb er. The  cal l is  automati ca ll y 
tr ans fer r ed  to t hat  d est i nat ion.
4. You can then  return to the call  placed  on hold.
PBX/ CENTREX Transfer
While connected to an outside  line  (PBX/Centrex):
1. Pr es s t he  FL AS H bu tt on. Tr ans fer  di al  t one  is  he ard.
2. Di al  PBX/Cent r ex  st ati on n umbe r.
3. Hang  up to complete the  transfer.
Screened Transfer
While  conne cte d to a n outside  line:
1. Press the station button where call  is to  be transferred  (if 
progra mmed  on your telephone), or pres s  the T RANS  
but ton and dia l st ati on numbe r.
The called extension  signals according to the intercom 
si gnal  sw it ch pos it ion . 
						

							24 Caller ID Name/Nu mber
2. Whe n t hat  ex te nsi on a nswer s,  announc e  t he  tr ans fer.
3. Hang  up to complete transfer.
Transfer Search
When attempting to locate  a party:
1. Pr es s a  st at i on DS S b utt on t o s ign al  the  s ta ti on or  pr es s 
the  T RAN S b utt on a nd d ial  de si re d s ta ti on.
2. If the  station is  unavailable,  press another station DSS 
button to e nte r a  new  sta tion numb er or  pre ss  the  TRANS  
but ton twi ce and dia l the  s tat i on numb er.
3. When called station is  answered, hang up; transfer  is 
complete.
Unscreened Transf er
Whe n th e called e xtens ion b egins to signa l, h ang up  to transf er 
the ca ll (recall timer  beg ins  counting ).
Call er ID  Na me/ Nu mber
Thi s fea tur e al lows  you to prog ram  a fle xib le  but t on t o vi e w 
bot h th e numb er  and  name  on t he LC D whe n r ec e ivi ng a  Cal l er  
ID  CO  c al l.  Whe n t he  fea tur e  is  ena bl ed,  the  fl ex ibl e  but ton  LED  
is lit solid and the  name and number is displayed. 
Dur ing  th e ca ll :
Press the flexible  button  to view normal call information.
The top line of the LCD displays the  number  of the  caller 
and  the  bo tt o m l ine  o f  t he LC D di sp lays  t he  name .  
						

							Ca lling  Sta tion Tone  Mode 25
Call in g St ati o n To ne Mo de
The  c al li ng s ta ti on t one  mode  opt io n al lows  a  ca ll in g st at ion  to  
override a called station’s “H” or “P” i nte r co m  bu t t o n se tt i ngs.  
Whe n pl aci ng a  cal l  to  a s tat i on an d T one r i ngin g i s de si re d:
1. Di al  [6 #].
2. Dial th e three -digit  sta tion e xtens ion  or  pre ss  the  DSS  
button  of desired station.  Call  tone rings station.
Camp-On
If  a  station is  in  DND , only the  attenda nt  can C amp- On  using 
the  A t te ndan t O ve rr i de  fea tu r e.
If  t he s ta ti o n i s  bu sy  and  yo u  wi sh  to   al er t  the m t o  y o u r  c all :
Press the CAMP ON button.  Called station receives one 
bur st  o f  ri ngi ng. Wai t  fo r  t hei r  re spo n se.
When the  called party answers:
Consu lt with  calle r  or  hang u p to tran sfe r  the  call.
Answering a   Camp-On
If  you a re  on a  conne cte d call,  he ar  one  burs t  of mute d ringing, 
and  your CAMP-ON button is f las hing, y ou hav e a  call  waiting 
for  you.
To answe r:
1. Pr es s t he  CA M P -O N b utt on.  Any  outs id e l i ne y ou ar e 
connected  to  is  placed  on hold. You ma y consult with the  
st at ion  pla c ing  th e c a ll .
2. Pres s f la shing OUTS ID E LINE  button if call is  be in g 
transferred.
❑
Flex
Btn 
						

							26 CO Line Queuin g
If you  do not have  a CAMP-ON  button, either:
Go on- hook w ith pres ent ca ll and  Ca mp-On will ring 
thr o u gh.
-or -
Place outs id e CO call on hold, then g o on-hook.  Camp -On 
will ring  through.
CO Lin e Queuing
If  you  see  t hat  a  par t icul ar  out si de  li ne  is  bus y and  you  wis h t o 
be  pl aced  on a  l ist  w ait i ng for  t hat  l in e t o b ecome  av ai lab le :
1. Pr es s t he  de si re d bu sy O UTS ID E  LIN E b utt on or  PO OL 
but ton.  Rece iv e b usy  tone .
2. Pr es s t he  pre-programmed LINE QUEUE flexible button.
3. Replace the  handset or press the ON/OFF button.
To Answer a Queue Call Back
If  you  hear  Q ueu e C al l Ba ck r ing ing,  and  an  outs ide  l ine  f or t he  
LI NE  GROUP or  a  LO OP b utt on y ou que ued  is  r api dl y fl as hing:
1. Lift the  ha ndse t or pre ss  the ON/OFF button.
2. Press the flashing OUTSIDE LINE button or LOOP button 
to  answe r.
A station can queue only one line at a time.
If you r st ation  is p rogra mmed  for  P refe rred  Lin e 
An swer, y ou wil l hav e th e li ne au tomati call y up on 
lifti ng the  han dset. The n di al the  desir ed n umbe r.
❑
Flex
Btn 
						

							CO R ing Tone s 27
CO Ring Tones
The  ring  tone s ig nal  use d to notify s ta tions  of an  in co ming  call 
can b e cha nged by  ea ch station  user  to  provid e d is tinctive 
ri ngi ng a mong a  group of  station s.
To  sel e ct  a  di st inct i ve  ri ng t one  for  a  st at ion:
1. Di al  pr o gra m c o de  [6 95 ].  The  di spl ay  sho ws :
2. Enter two-digit  tone number from  00 to 36  (as  shown  in 
“CO Ring Tone Table”).  The  sp eak er  soun ds a  st ea dy t one  
tha t  c o rr el at es  to   the  t wo -d igi t  ent r y.
ENTER RING TONES 00-36
XX P R ESS  SP EED TO SAVE
CO R ING TO NE*/FR EQUENCY
Tone (#) Freq Ton e (#) Freq To ne (#) Freq
00 697/770 13 770/1633 26 1209/1336
01 697/852 14 770/0 27 1209/1477
02 697/941 15 852/941 28 1209/1633
03 697/1209 16 852/1209 29 1209/0
04 697/1336 17 852/1336 30 1336/1477
05 697/1477 18 852/1477 31 1336/1633
06 697/1633 19 852/1633 32 1336/0
07 697/0 20 852/0 33 1477/1633
08 770/852 21 941/1209 34 1477/0
09 770/941 22 941/1336 35 1633/0
10 770/1209 23 941/1477 36 OFF
11 770/1336 24 941/1633
To n e D u r at io n *  =
50 ms/ 50  ms 12 770/1477 25 941/0 
						

							28 Conf eren ce
3. When the  desired  tone is  selec ted, press the SPEED 
button  to  save this as the  tone to be presented when the 
station  is  to ne rung.  The  two-digit tone  numb er will 
di spl ay i n t he  lowe r  le ft  c or ner  of  LC D d is pla y.
Conference
Conference Combinations
A  maxi mum  of fi ve  8-pa rty conf er ence s ca n be  e stabl is hed  in 
the  s yst em.  Howe ve r,  an  indi vi dual  c onf er enc e  cannot ha ve  
more than  five  external (ou tside) parties.
Exampl es:
†Ei ght inte rna l p artie s ca n en gage  i n a  con ference
†Seven  internal parties with one external  party
†Thr ee  i nte rn al  and  fiv e e xt er nal  pa r ti es
Estab lishing a Conference
1. Lift the  ha ndse t.
2. Select intercom s ta tion or d ial desired ou ts ide pa rty. 
When called party answers,  press the pre-programmed 
CON F f le xibl e  but ton .
3. Select another ou ts ide line or intercom  station  to  add 
nex t con fer enc e  pa rt y.
4. Pr es s t he  CO NF  but ton  agai n a nd r ep eat  s te ps  3  and 4  i n 
a c ycle, until all parties  are contacted.
5. Whe n l ast  pa r ty  ans wer s, p re ss  CON F b utt on t wi ce. A l l 
parties are connected.
On ly sta tion s th at h ave  C onfer enc e e nab le d are  abl e to  
ini tiate  a Con fere nce .
❑
Flex
Btn 
						

							Co n f e re n c e 2 9
Exiting a  Conference (Con troller Only)
The re  a re  t hre e (3) met hods  of exi t ing a c onf er enc e :
†Press the ON/OFF button to ON. Press the  MUTE button, 
and re pl ace the  han dse t (to monit or  a co nfer ence ).
-or -
†Pres s HOLD  button  to p lace outside  parties on h old.  Hold  
ti me r s ta rt s.  If  o ne o f  the  t wo  par t ie s i s i nte rn al,  tha t p ar t y 
is  dr oppe d.
-or -
†Pr es s t he  CO NF  but ton,  th en h ang u p or  pr es s t he  ON /
OFF button to leave the other conference  parties  still 
connected  in an  unsup ervised conference.  The CONF 
but ton  LED  fl ashe s  and  ti mer  s ta r ts.  The r e i s  a wa rni ng 
tone before  the other parties are dropped.
Re-entering a Conference
Whe n t he c ontr ol le r re -en te rs  t he co nfer en ce , the  di sc onne c t 
ti me r is re se t.
†To  re -e nte r  a m onitore d conf erence,  lift ha ndse t.
†To  re -e nte r  a c onf er enc e  pl ac ed  on hol d,  re pea t  st eps  for  
es ta blishing a confe re nce.
†To  re -e nte r  an u nsupe rvised  confe re nce, lift  hands et a nd 
pr ess  fl ash ing  CON F b utt on.  The  CON F b utt on l i ghts  
st ead y an d a  confir ma ti on t one  sounds .
Termina ting a Conf erence
To terminate a Conference, the conference initiator must be 
ac t ive l y i n t he  c onfer en ce :
R epl ac e  hand se t  o r p re ss  th e O N/ OF F  bu tt o n t o  O FF.
F or co nfer enc es  inv olv in g anot her  s tat ion,  i t may be  
n ece ssa ry to p ress the  fla sh ing  C ONF b utton  after 
going on-hook.