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Starplus Triad-S 1/2/3 Station User Guide

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    							Feature Package 3
    TRIAD-S, 1/2/3
    Station User Guide
    Includes Attendant Features
    a  new  dimension  in  business  communications 
    						
    							STARPLUSTM Triad Digital Systems Quick  Reference Card
    FIXED  FEAT UR E BUTT O NS
    •CA MP - ON Bu tto n - -  Enables  you  to  alert a  bu sy
    party that an o utside  lin e is on  h old an d waiting
    for  th em.
    CONF (CONFERENCE) Button -- Used to
    establish  and build con ference calls .
    FLASH Button -- Us ed to terminate an outside
    call and restore  dial tone  without having to
    hang up the hands et. It is also us ed to transfer
    calls beh ind a PBX o r Centrex with in th ose
    sys tem s.
    FOR WA RD  (F WD) Button -- Allows  you to
    forward yo ur calls  to  ano th er  statio n.
    HO L D  Button -- Enables you to place an outside
    caller on  hold.
    H- T- P Switch  --  Allo ws  th e user to select the ICM
    signalin g mo de: Handsfree, Ton e, o r Privacy.MSG (MES SAGE WAI T) Bu tt on -- Allows  you  to
    initiate a message waiting in dicatio n at station s
    th at  are busy, un attended, o r  in  Do  No t  Disturb.
    Mess age Waitin g Callback requ est left at  yo ur
    station  is indicated by a f lashing  MSG WAIT LED.
    MUTE  Button --  Allows you  to switch  the built-
    i n  m i c r o p ho n e on  or  of f  w h en  us i n g t h e
    speakerphone, or the handset  microphone
    when  u sing  the  h an ds et.
    ON/OF F Button -- Enables you to  make a
    te lephone call without lifting the handset. It
    tu rns th e teleph on e o n an d of f wh en usin g th e
    speakerphone.
    SP EED Button -- Pr ovides you  wit h acc ess to
    sp eed  d ialing ,  save  nu m ber  r ed ial an d  last
    nu mbe r  redial.  This  button  is  also  u sed  to
    access flexible bu tton  programmin g.
    TR AN S (T RA NSF ER ) Button -- Used to  transfer
    an ou tside call f ro m on e station  to ano th er.
    VOLUME BAR --  Allo ws th e us er to ad just
    speakerphone and handset volume.
    CALL FORWA RD IN G
    1. Pres s t h e FWD  bu t to n  or  d ial  [6 40].
    2 . Di a l t he  de s i re d  C a l l  F o rw a r d co de :
    [6] = All Calls
    [7] =  N o Answer
    [8] =  B usy
    [9] =  B usy / No Ans wer
    3. Dial  station  nu mber where c alls  are  to  be
    forwarded. Hear conf irmatio n to ne.
    4 . Re pl a c e  h a nd se t o r pr e ss O N/ OF F  bu tt on .
    EST AB LISH IN G A CO N FER EN CE
    Only stations that have Conferen ce ena bled will be
    able to initia te a  Con ference.
    1. Li f t t he  ha nd se t .
    2 . Se l e c t  in t e rc om  st at i on  or  di a l  de si r e d o ut si de
    party. When  c alled  p arty ans wers, p ress the
    CO NF  bu tt on .
    3. Ad d ne x t  c onf e re n ce  pa r t y by  s e le c t i ng
    an other outside line  o r intercom station .
    4. Pres s th e CONF button again  and repeat
    previo us  step in  a cycle,  un til all parties are
    co nt ac t e d.
    5. Wh en  last p arty an swers ,  p ress  the  CON F
    bu tton  twice. All parties are co nnected.
    TER M IN ATI NG  A  C O NFE RE NC E
    To  termin ate a Con feren ce, the c onf eren ce in itiato r
    mu st b e ac tively in th e con ferenc e.
    R e pl a c e  h a nd se t or  pr e ss O N/ OF F  but t on .U NSC R EEN ED  T RA NS FER
    1. Pr ess TRANS bu tt on  an d d ial st ation  num b er.
    2. When  th e c alled  extension  b egin s to s ig nal,
    hang  up to  transfer the call. 
    3. Re p l ac e  ha nd se t  o r p re s s O N/ OF F  bu tt o n.
    SC R EEN ED  T RA NS FER
    While co nnected to an  outside lin e:
    1. Press s tation  bu tto n wh ere  call is  to  be
    transferred (if programmed on your
    te le p ho ne ),
    -o r-
    Press the TRANS button and dial the desired
    station number.
    (The called exten sion  sign als acco rding to  th e
    int erc om  sign al swit ch  p osit ion .)
    2. When that exten sion  an swers , ann ou nc e th e
    tr a ns fe r .
    3. Hang up to complete transfer.
    LEA VIN G A M S G WAIT ING  I ND IC AT IO N
    If you  dial a s tation that is bu sy, un attended, or in
    Do  No t D istu rb, you  can  leave a message waiting
    indication.
    1. Pr ess th e ON/ O FF b ut to n.
    2. Dial th e des ir ed  in t erc om  st at ion . A b usy t on e
    or  DND t on e i s he ar d.
    3. Pr ess t he  MSG b ut t on.  Th e called  par ty’ s M SG
    bu tton  LED  will flash slowly.
    4. Press th e ON/O ff bu tto n to  en d the call. 
    						
    							Qui ck  Re fere nce CardSTARPL USTM Triad Di gital S yste ms
    PLACING AN OUTSIDE LINE ON HOLD
    If  yo ur  syst em  is  p ro gr amm ed  fo r  Ex clu sive
    Hold  Pref eren ce, p res s th e HO LD  bu tto n on ce
    for Exc lusive Hold  o r twic e for Sys tem Hold .
    If   yo ur s ys tem  is  p rogrammed  f or  System H old
    Pref eren ce, p res s the HO LD b utto n  onc e fo r
    System H old o r twice for Exclusive Hold.
    STO R IN G SP EED  N UM B ER S
    1. Pres s the SPEED button  twice.
    2. Dial the sp eed bin  lo cation.
    000   to  01 9 =  Stat ion  Sp eed  nu mb er s
    020  to 9 99 = System Speed  numb ers
    3. Dial desired telephone number.
    4. Pres s the SPEED button.
    5. Pres s the  ON/O FF  bu tton  to en d  speed  d ial
    pr og ra m mi n g.
    To  cle ar an exi stin g s pe ed  b in :
    1. Pres s the SPEED button  twice.
    2. Dial the sp eed bin  lo cation.
    3. Pres s the SPEED  bu tton  again. A c on firmation
    to ne will be h eard.
    DI ALIN G A SP EED  N UM B ER
    1. Pres s the SPEED button.
    2. Dial the sp eed bin  lo cation,
    -or-
    P res s p rogrammed  s peed  b in  bu tto n.
    000 t o 019 = St ation  Sp eed  n um ber s
    020 t o 999 = Syst em Speed  num b ers
    3. Wh en called  p art y an swers,  pic k u p hand set  o r
    use sp eakerph on e.
    DI RE CT OR Y  DIA L IN G
    Users with disp lay telep ho nes may view a list of
    ind ivid uals on the telep hon e sys tem an d have the
    system  aut om atic ally d ial t hat  per son . D irec to r y
    Dialing  may also  be u sed to  tran sfer a call f ro m  one
    station to  another.
    1. Dial t he Dir ect or y List  dial c od e [680],
    -or-
    P res s t he DI R ECTO RY DI A L  fl ex ib l e bu tt on .
    2. Pres s a b utto n  on  th e key pad ,  on ce, twice o r
    three times , to repre sent the  letter of the
    alp hab et, to  b egin  viewing  th e list of names.
    3. Scroll through the  Directory List to  select  a
    na m e  a s  fo l lo w s:
    Pr ess [
    ✳] to scroll up to next entry,
    -or-
    Pr ess [#] t o scr oll do wn  to  p reviou s ent r y.
    4. Pres s the SPEED b utto n at th e desired name to
    au to matically dial the  destination  statio n o r
    outsid e p ho ne nu mb er (via Speed  D ial) .To  tran sf er a c all  u si ng  Dire cto ry Dia lin g 
    1 . Pr e s s  th e  T RA NS  bu tt on .
    2. Dial D irec t or y Dial Co de [680] ,
    -o r-
    Press the DIRECTORY DIAL flexible button.
    3. Press  th e d igit asso ciated  with  the  person’s
    na m e .  W he n t he  na m e  d i sp l a y s,  p r e ss  t h e
    SPEED button to automatically dial the station.
    4. Press the ON/OFF button to complete transfer.
    Ca ll s  may  o nl y be tr ans f er re d to i nte r nal  s t ati on s .
    PROGRAMMING FLEXIBLE  BUTTONS
    1. Press th e SP EED bu tton  twice.
    2. Press th e flexib le b utton  to be p ro grammed .
    3. Dial the  desired code from the  following  chart.
    A con firmation  ton e will  be  heard.
    4. Pr ess th e ON/ O FF b ut to n.
    To eras e a f le xib le bu tto n:
    1. Press th e SP EED bu tton  twice.
    2. Press th e flexib le b utton  to be erased.
    3. Press th e FLASH bu tton . A co nfirmation  ton e
    will be h eard.
    4. Pr ess th e ON/ O FF b ut to n.All Call Page ( In tern al  &  External) 70 0
    Ba c k gr oun d M usi c 63 2
    Call Back 62 2
    Call Park Location (System) 43 +[C]
    Call Park Location (Station) 43 9+[XXX]
    Call (Park) Pickup #6+[XXX]
    Dial Speed  D irec to ry 68 0
    Do  Not  D i st ur b 63 1
    Extension Numbers  - Tr i a d - S10 0-131
    Extension Numbers  -Triad 1/210 0-171
    Extension Numbers  -Triad 310 0-351
    External All Call Page -  Triad 1/2/3 76 +[ 0]
    (All External Z on es)
    External Page -Triad -S76 +[ 1]
    L a st Nu m ber  R edia l [ SPEED]+ [#]
    Line Queue 62 1
    Per son al Par k 43 8
    Speed Dial Access [SPEED]+[YYY]
    Save Nu mber R edial [ SPEED]+[✳
    ]
    VM Group Pilot Numbers 44 [V]
    ________________________________________
    C = Cal l  Pa rk  L ocat i on ( 0 -7 )
    V = Voi ce  Ma il  Group  Num be r (0-7)
    XXX  =  S ta ti on  E xt en sio n Nu mbe rs
    YYY  = S pe ed  Dial B in  Num be rs
    (000-019  St ation ) ( 020-999 Syst em ) 
    						
    							TRIADTM-S, 1/2/3
    Digital Telephone Systems
    (Feature Packag e 3)
    Station User Guide
    wi th Att endant Features
    Issue 3.2 - M arch 2001 P/N: 805 2-10 
    						
    							I
    Copyright © 2001 VO DAVI Technology, Inc.
    All Rights Re serve d
    Thi s ma ter ia l is c op y rig ht ed by  VOD AV I Tech no lo gy, In c. Any  un au th or ized
    rep rod u cti on s, use o r d iscl osu re of t his m aterial , or an y p art  th ereof, i s stri ct ly  pro hi b ited
    and is a vi ol at ion  of t he Copyrig ht  Laws o f t he U ni ted St at es (17  U.S.C. Sect io n 101 et .
    seq.).
    VOD AV I r eserv es th e ri gh t to  mak e c han ges i n sp eci fic at ion s at an y  tim e and  wi tho ut
    no tic e. Th e info rma t ion  furn ish ed b y VOD AV I in  thi s m at eria l  i s b eli eved  t o b e a c cu rat e
    and  reli abl e,  bu t i s no t war ranted  to  b e tru e in  all  cases.
    STAR PL US
    TM  an d  TRI ADTM
    ar e registered tr ademar ks o f VODAVI Techno lo gy, I nc .
    seh/ 2001 Issu eRel eas e 
    Da teCha nge s
    1 12- 98 I nc ludes Feature Package  1 enhanc ements.
    28-99
    †Includes  Feature Package 2 {FP2} enhancements. 
    †User G ui de c ontent co nt ains  ext ensive revi sions.
    35-00
    †Includes  Feature Package 3 {FP3} enhancements. 
    †User G ui de has been refo rm at ted.
    3.1 7-00 U s e r G ui de  c on te nt  co nt ai ns  u p da te d  in f or ma tio n.
    3.2 3-01
    User Guide  conta ins upda ted informati on.
    LIFE SUPPO RT APPLICATIONS PO LICY
    VODAVI  Tec hno l o gy,  I nc. p rod uc ts  are n ot  auth or ized  fo r an d  sh o uld  n ot
    be used within Life Support applications. Life Support systems are
    equipment i nt ended  to  suppo rt  o r sust ain life  and whose  fai lur e to
    p erfo rm w hen  pr op erly  u sed i n a c co rda n ce w ith  in stru ct io ns p rov id ed  ca n
    b e rea son ab l y ex p ect ed t o resu lt  in  sign ifi ca nt  p erson a l in ju ry  o r d ea th.
    VODAVI  Tec hnol o g y,  I nc.  wa rra n ty  i s  li mit ed  to  rep la c ement  o f d efect iv e
    components and  does not cover  injury to  persons or property  or  other
    consequential damages. 
    						
    							Contents
    Acc ou n t Co d es . .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 1
    U si n g Ac co un t Co d es . .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 1
    Veri f ied  Ac cou n t Co d es . .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2
    An sw eri n g M ac hi n e Emu l a ti o n . .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2
    Noti f ic ati o n M etho d s . .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 2
    Ri n g M od e . .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3
    Spea k er M o de .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3
    Atten da n t F ea tu res . .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4
    911  Feature ( Attendant A lert). .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4
    Atten da n t O verri d e . ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 5
    Atten da n t U n a va i l a bl e  (Al tern a te P os i tio n ) . .. .. .. .. .. .. .. 5
    Di sa b l e O utg oi n g  CO  Ac ces s .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 6
    CO Lines Off-Net Fwd - Incoming (via Speed Dial)... 7
    Can c eli n g Of f- Net F o rw ard i n g .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 7
    Da y/Ni g ht/Sp ec ia l  M o de .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 8
    Settin g  Sy s tem Ti me a n d  Da te . .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 8
    Di rec tory  By  L i st Pro g ra mmi n g .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 8
    Di rec tory  Li s t. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 8
    Local Number/Name Translation Table................ 10
    Sys tem Sp eed  Dia l  Bi n .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 11
    Sof tw are Ve rs i o n Di sp l a y .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 12
    Spee d Di al  - Sy stem Stori n g .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 12
    Ba ck g rou n d Mu s i c (Op ti on a l ) .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 13
    Cal l  Ba ck . .. ... .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 14
    Cal l  Cov era ge .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 14
    Cal l  Fo rw a rdi n g .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 15
    Al l  Ca l l s . .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 15
    Bu s y .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 16
    Bu s y/No  A ns w er . .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 16
    F ol l ow - M e . .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 17
    F orw a rd Ov erri de . .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 18
    No An s wer . .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 18
    Station Off-Net Call Forwarding (via Speed Dial) ..... 19 
    						
    							ii Ma rch 2001
    Cal l  Pa rk .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 20
    Sys tem .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 20
    Pers on a l . .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 20
    Stati o n .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 21
    Retri ev in g  a  Stati o n Pa rk  Ca l l . .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 21
    Cal l  Pi ck up .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 21
    Di rec ted  P ic ku p . .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 21
    Gro u p Pi c ku p . .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 22
    Cal l  Tran s fer . .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 22
    An sw eri n g  a  Sc re ened  Tra n s fer . .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 22
    Exec uti v e/Secreta ry Tra ns f er .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 23
    I nc omi n g CO Tran s fer .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 23
    PB X/ CENTR EX  Tra ns f er .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 23
    Screen ed Tra ns f er .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 23
    Tran s fer Searc h .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 24
    U ns creen ed  Tra n sf er .. .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 24
    Cal l er ID Na me/Numb er ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 24
    Calling Station Tone Mode....................................................... 25
    Camp - On . ... .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 25
    An sw eri n g a  Ca mp - On .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 25
    CO Li n e Qu eu in g . .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 26
    To  An s wer  a  Qu eu e Ca l l  B ac k .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 26
    CO Ri ng  Ton es .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 27
    Con feren ce . .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 28
    Con feren ce Co mbi n a tio n s . .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 28
    Esta b l i sh i ng  a Co nf erenc e.. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 28
    Exi ti ng  a Co nf erenc e ( Con trol l er O nl y ) . .. .. .. .. .. .. .. .. .. .. .. .. 29
    Re- en teri n g  a  Co n feren ce .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 29
    Termin a ti ng  a Con f erenc e . .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 29
    Di al - By - Name .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 30
    Di rec tory  Dia l i ng .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 31
    Stati o ns .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 31
    Tran s ferri n g  a  Ca l l  u si n g  Di recto ry  Di a li n g . .. .. .. .. .. .. .. .. 32
    Do Not Di stu rb .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 33 
    						
    							March 20 01 iii
    Acti v a ti ng  Do  No t Dis tu rb .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 33
    On e-Ti me Do Not Di stu rb .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 33
    Exec uti v e O verri d e .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 34
    F la s h .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 34
    F la s h  K ey on  In terco m . .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 34
    F lex i b le Bu tto n Pro gra mmi n g . .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 35
    Gro u p L is ten i ng . .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 35
    H ead s et M o de .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 36
    I nterc om Bu tton s . .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 36
    I nterc om Cal l s . .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 37
    An sw eri n g a n I nterc om Ca ll .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 37
    I nterc om Tran s fer . .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 37
    Pl a ci n g a n I nterc om Cal l . .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 38
    Key s et M od e .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 38
    LCR  O pera ti o n . .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 40
    LCR  Q ueu e Ca l l  B a ck .. .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 40
    LCR  Q ueu i ng   (Au toma ti c) .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 41
    Ma i l b ox  B utto n s . .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 41
    Meet M e Pa g e . .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 41
    An sw eri n g  a  M eet M e  Pa g e . .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 42
    Mes s a ge Wa i tin g . .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 42
    An sw eri n g  a  M es sa g e W ai ti n g . .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 42
    Leaving a Message Waiting Indication .........................42
    Mu te .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 43
    Name I n Di s pl a y . .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 43
    Of f- H oo k Pref erenc e. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 44
    Of f- H oo k Pref erenc e P ro g rammi n g .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 44
    Of f- H oo k V oi ce Ov er ( OH V O) . .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 45
    Placing an Off-Hook Voice Over (OHVO) Call ............. 45
    Responding to an Off-Hook Voice Over (OHVO)....... 46
    On e-To u ch  R eco rd i n g .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 46
    Ou tsi d e Ca l l s .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 47
    An sw eri n g a  R eca l l . .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 47
    An sw eri n g a n Ou ts id e Cal l . .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 48 
    						
    							iv Ma rch 2001
    Pl a ci n g a n Ou tsi d e Ca l l .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 48
    Pl a ci n g a n Ou tsi d e L i n e o n H ol d . .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 48
    Pa g in g . .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 48
    Pers on a l iz ed M ess a g es .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 49
    Cus to m M es sa g es .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 50
    Selec ti ng  a Cus to m M es sa g e . .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 50
    Da te a nd  Ti me En try Mes s a ges .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 51
    Pers on a l iz ed M sg  Co d es  o n a  F l ex Ke y . .. .. .. .. .. .. .. .. .. .. .. .. 52
    U si n g 2- Di gi t Cod e .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 52
    U si n g Scro l l F un cti o n .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 52
    Scro ll a b l e Ca n ned  M es s ag es . .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 53
    PB X/ Centrex  Co d es on  a F l ex Bu tton .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 54
    Rep ea t R ed ia l .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 54
    Spea k erp ho n e .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 55
    Spee d Di al .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 55
    Di al i n g  a  Sp eed  Nu mb er .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 55
    La s t Nu mb er R edi a l . ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 56
    Sav e Numb er Red i al ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 56
    Stori n g Sp eed Numb ers . .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 56
    To Di al  a  Sa v ed Numb er . .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 57
    Text  Mes s a gi n g  ( Si l en t R esp o n se) .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 57
    U ni fo rm Ca l l  Di s tri bu ti on  (U CD) .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 58
    Av a il a b l e/U na v a il a b l e M od e . .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 58
    Di sp l a y Ca ll s  in  Queu e fo r U CD G ro up s .. .. .. .. .. .. .. .. .. .. .. .. 59
    Ov erfl o w Sta tio n  F o rwa rd .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 59
    U ni v ersa l  Day /Ni gh t An sw er .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 60
    Vo i ce Ma i l ... .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 60
    Cal l  Fo rw a rdi n g to  V oi c e M a il  Gro u ps .. .. .. .. .. .. .. .. .. .. .. .. .. 60
    Retri ev in g  V o ic e M es s ag es .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 61
    Vo i ce  Ma i l  Tra n sf er w i th  I D .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 61
    Vo l ume Co ntro l B ar (DK T On l y ) .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 62
    Work s heets .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 63
    F lex i b le Bu tto n Pro gra mmi n g Wo rk s heet .. .. .. .. .. .. .. .. .. 63
    Spee d Di al  Bi n  P rog ra mmin g  Wo rk sh eet .. .. .. .. .. .. .. .. .. .. 63 
    						
    							March 20 01 v
    DEFA U LT NUM B ER I NG PL AN .. .. .. .. .. .. .. .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. 64
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