Starplus Triad-S 1/2/3 Station User Guide

							10 At tendan t F eat ures
3. Pr es s t he  SP E ED but ton when fi nis hed. A  c onfi rma ti on 
tone  s ounds  and  the  di sp lay  shows  the n ew  or cha nge d 
name .
4. Pr es s H OLD,  u se  [
6] or [#] to s croll to nex t e ntry.
Lo cal  Number/N ame Translati on Table
This method is used to enter names that will be associated to 
the Local  Number/Name  Translation Table only.
To ente r, edit, or e rase  name s tha t ap pear  in  Dire ctory  List:
Dial th e D irectory L is t p rogram  code  [693]. T he  HOL D 
but ton il lum ina te s. T he fi rs t e nt r y (0 00 ) in the  Di r ec t or y 
Li st  is  sh ow n on t he  di spl ay  phone  (r efe r  to “Di rect or y By 
List Programming”).
To select a different entry in the Directory List:
1. Enter the  three-digit entry number (000-199), or dial [
6] 
to scroll up (next entry) through the list, or dial [#] to scroll 
down (previous entry) through the  list.
2. Press the TRANS button to select the  entry.
To ente r a name  with a Local N umber /Na me Translation 
T abl e nu mber e nt ry :
1. Press the TRANS button.
2. Di al  th e t hr ee -di gi t Lo c al Nu mbe r/ Na me Tra nsl ati o n 
Ta bl e n umbe r ( 60 0- 79 9 ) t hat  r epr es ent s  the  de si re d 
te le pho ne  nu m ber.
3. Press the SPEED  button. A confirmation  tone sounds and 
the entry is stored.
4. Pr es s H OLD,  u se  [
6] or [#] to s croll to nex t e ntry.
To ente r or change  the curre nt name  s hown on the  dis play:
1. Press the MUTE button.
2. Use the  keys on  the dial pad to enter  the name  (up to 24-
char act er s ma y be  e nte re d).  The  di spl ay  updat e s a s t he 
name is entered  (refer to Figure 1: Dial- By- Name Key Pad 
Ma p, a nd Table 2: Additional Dial-By-Name Characters). 
						

							Att endan t Features 11
3. Pr es s t he  SP E ED but ton when fi nis hed. A  c onfi rma ti on 
tone  s ounds  and  the  di sp lay  shows  the n ew  or cha nge d 
name .
4. Pr es s H OLD,  u se  [
6] or [#] to s croll to nex t e ntry.
Sy stem  Sp e ed  D ial  Bi n
Thi s  method  may b e  used  to en te r  name s that wi l l  be 
associated to a system speed dial bin  only.
Dial th e D irectory L is t p rogram  code  [693]. T he  HOL D 
but ton il lum ina te s. T he fi rs t e nt r y (0 00 ) in the  Di r ec t or y 
Li st  is  sh ow n on t he  di spl ay  phone  (r efe r  to “Di rect or y By 
List Programming”).
To select a different entry in the Directory List:
1. Enter the  three-digit entry number (000-199),
-or -
Scroll through the  list as follows:
†Di al  [6] to scroll  up to the  next entry.
†Di al  [#]  to   sc r o ll  do wn  to   the  p re vio u s  e ntr y.
2. Press the TRANS button to select the  entry.
To ente r a name  along with a system spe ed d ial numbe r:
1. Select the desired  entry using  the preceding procedure.
2. Di al  th e s yst em  spe ed  di al  bi n l oc at ion  (02 0–999).
3. Press the SPEED  button. A confirmation  tone sounds and 
the entry is saved.
4. Pr es s H OLD,  u se  [
6] or [#] to s croll to nex t e ntry.
To ente r or change  the curre nt name  s hown on the  dis play:
1. Press the MUTE button.
2. Use the  keys on  the dial pad to enter  the name  (up to 24-
char act er s ma y be  e nte re d).  The  di spl ay  wil l  upda te  as  
the  na me  is  en te re d (r ef er  t o Figure 1: Dial-By-Name Key 
Pa d  Ma p, a nd Table 2:  Additional D ial-By-Name 
C h ar ac t e rs). 
						

							12 At tendan t F eat ures
3. Pr es s t he  SP E ED but ton when fi nis hed. A  c onfi rma ti on 
tone  s ounds and the  di sp lay upda te s.
4. Pr es s H OLD,  u se  [
6] or [#] to s croll to nex t e ntry.
5. Hang  u p t o  e nd p ro gr amm ing.
Softwa re Version Display
The current system software can be viewed  by the first 
pr ogra mmed  A tt e ndant . T hi s di sp lay  show s t he  ve rs ion 
number and the level of software in English.
At the first  Attendant station:
Dial th e S /W D isp lay  code  [605].
†The top line of the LCD continues  to  show the same 
dat a.
†The  bo t t o m l ine  o f  the  LCD  c hang es  to   sho w  the  
following in place of  the time/date  information:
STARPLUS™ BASIC
STARPLUS™ ACD
(Station  must have LCD  type to view the information.)
Speed Dial - System Stori ng
System Speed  numbers must be entered by  the first 
pr ogra mmed  A tt e ndant . I f  an A t te ndan t i s  not  spe cif ie d,  ent er  
at  St at i on 1 00 .
1. Press the SPEED button once, then press the desired 
outs id e l i ne k ey,
-or -
Press the SPEED  button  a second  time to  select  an 
o u ts id e l i ne a u to m ati c al ly.
2. Dial the System  Speed bin location  (020-999).
3. Dial the telephone number.
4. Press the SPEED  button.
5. Hang u p. 
						

							Backg roun d Music (Opt ional) 13
To  use the  following s peed d ial op tions,  enter a s s hown:
†Initiate a Pulse-To-Tone Switchover -- Press the TRANS 
button during numbe r entry.
†Insert a  Pause -- Press  the HOLD  button  during 
numbe r entry.
†Ins er t  a  Fl ash  int o t he  Spe ed  Numb er  --  P re ss  th e 
FLA SH  ke y.
†Ins er t  a  No-D is pl ay C hara cte r  --  Pre ss  the  T RAN S 
bu t to n as the  fi r st  en tr y in the  sp ee d bi n. Thi s c a u se s 
the numbers  stored in the  bin not to display  on the 
Digital Telephones when the  bin is accessed.
Back grou nd Mus ic  (O pti onal )
To activate Backg round Music:
1. Di al  [6 32 ] o r  p re ss  the  pre-programmed B GM   fle xib le  
but ton.  The  LCD  di spl ays :
2. Ent er  t he  des ir ed  channe l on  th e k ey p ad. A conf ir mat ion  
tone  s ounds.  Music is now  audible through the  sp eak er.
3. Pr es s t he  Volum e Ba r  to c ha nge  th e v olume . T he  LC D 
di spl ays:
Sp eed Bin  n umbers 060-099 ARE N OT mon itored 
by Toll  Restri ction .
0:  OFF  1: CH - 1  2: CH - 2
MMM  DD YY HH:MM a m
SP EAK ER  B GM  [ ## ### ### #]
MMM  DD YY HH:MM a m 
						

							14 Call Ba ck
To deactivate Backgrou nd Music:
1. Di al  [6 32 ] a gai n o r  pr es s t he  B GM  fl exi bl e  bu t to n.
2. Enter a  [0]. A conf irmation  ton e s ounds  and  the  mus ic 
di sconti nue s.
Call  Bac k
If you  dial a telephone  number  that  is busy and you  want to 
le ave  a  Ca ll  B ac k  ind ic at i on:
1. Pr es s t he  pre-programmed C AL L BA CK fl ex ibl e  but ton.
2. Repl ace  hand se t  or p re ss  ON /O FF  but ton . Wh en b usy 
station hangs  up, you are signaled.
3. Answer the call; the station you  called will then be 
si gnal ed.  (I f your  s tat i on i s b usy  when  si gnal ed,  an 
automatic  MSG will be placed at  your  phone.) Only one 
Call Back request can be left at a station; the second 
re que st  wil l  l eave  a  mes sag e wa it  ca ll back  re ques t.
Call  Coverage
To program  a Call Co verage flexible b utto n on a statio n:
1. Press the SPEED  button  twice.
2. Pr es s t he  de si re d fl ex ibl e but ton to be pr ogra mmed.
3. Di al  [646] f or R ingi ng o r [ 647]  for Non- Ring ing,  fol lowe d 
by the  ex te nsion num ber to be  cove re d. A conf irmation 
tone  s ounds.  I f an  er ro r wa s m ade  dur ing  en tr y, an  er r or 
to ne  s o u nds.
W hen  th e  A utomat ic  Cal l  Back  T ime r  is  e nab led , a  ca ll 
b ack  r equ es t is  autom atica lly  i nv oke d any time  you  
l isten  t o a busy in ter com ton e for a pre set pe rio d of 
ti me.
❑
Flex
Btn
❑
Flex
Btn 
						

							Ca ll  F o r wa rd i n g 1 5
When a call rings in (and a flexible button ha s been assig ned):
†The coverage station hears ringing for the  coverage 
st at ion aft er  a fi ve- second  de lay.
†A  message is  displayed on the Coverage Station LCD as 
shown.
†The coverage station then presses their  flashing 
Coverage flexible button, or presses the ON/OFF button, 
or  lifts the handset if  PLA  is enabled.  The flash rate is the 
sam e a s the  i ncom ing  li ne  ri ngi ng rate.
†Whe n t he  call  i s  answe re d, i t  ceas es  t o r ing  at  any  othe r  
station  that  has  the same coverage appearance. The  LCD 
of t he  cover age  st at i on di spl ays  as  shown.
Call  For warding
All Calls
If  you have  be en giv en the  ab il ity to forw ard  your  cal ls :
1. Lift the  ha ndse t or pre ss  the ON/OFF button.
2. Di al  th e F WD  code  [64 0 ] or  pr es s t he  FW D bu tt on, t he n 
di al [6] .
3. Pr es s t he  pre-programmed D SS  button,  or dial the 
int er c om nu mber  wh er e c a ll s a re  t o be  for wa rde d.
CALL FO R STA XXX
MMM  DD YY HH:MM a m
CALL FO R STA XXX
FROM STA XXX HH:MM a m 
						

							16 Cal l Fo rw ardin g
The call  ty pes  af fected  are:
†Call  Forwarding Allowed  --  ACD, UCD, Voice Mail, 
Hunt  gr oup p il ot  numbe rs , an d sp ee d di al  bi ns  for  
off- net  for wa rdi ng.
†Calls  Ca ncelle d (w hen  forwarding  is ac tivated)  --  Line 
Que ue,  Cal l  Bac k  re ques ts,  M es sag e Wa it  r eque st s, 
and pre -s el ect ed  me ssa ges.
4. Replace the  handset or press the ON/OFF button.
Busy
If  you have  be en giv en the  ab il ity to forw ard  your  cal ls :
1. Lift the  ha ndse t or pre ss  the ON/OFF button.
2. Di al  th e F WD  code  [64 0 ] or  pr es s t he  FW D bu tt on.
3. Di al  th e C al l Fo rwa rd  Busy  code  [8].
4. Pr es s t he  pre-programmed D SS  button,  or dial the 
int er c om nu mber  wh er e c a ll s a re  t o be  for wa rde d. A  
confirma tion tone  sounds .
5. Replace the  handset or press the ON/OFF button.
Busy/No Answer
If  you have  be en giv en the  ab il ity to forw ard  your  cal ls :
1. Lift the  ha ndse t or pre ss  the ON/OFF button.
2. Di al  th e F WD  code  [64 0 ] or  pr es s t he  FW D bu tt on.
3. Di al  th e C al l Fo rwa rd  Busy/ No  Ans wer  c ode  [9 ].
4. Pr es s t he  pre-programmed D SS  button,  or dial the 
int er c om nu mber  wh er e c a ll s a re  t o be  for wa rde d. A  
confirma tion tone  sounds .
5. Replace the  handset or press the ON/OFF button. 
						

							Ca ll  F o r wa rd i n g 1 7
Follow-Me
If  you have  be en giv en the  ab il ity to forw ard  your  cal ls :
1. Lift the  ha ndse t or pre ss  the ON/OFF button.
2. Di al  th e Fol l ow-Me  For war d code  [6 42 ] on  t he k ey  pad.
3. Dial th e s ta tion num ber of  the s ta tion f rom  which 
for war di ng i s d esi re d.
4. Di al  th e a ppr opr iat e  for war di ng condi t ion  code:
[6] =  All
[7] =  No Ans wer
[8] =  Busy
[9] =  Busy/No  An swer
5. Dial the three-digit destination number where calls are to 
be  for war de d. (S tat i on, Voi ce Ma il , ACD /UC D or  H unt 
grou p.  A confirmation  tone so unds.
6. Replace the  handset or press the ON/OFF button.
To remo ve Follow-Me Call Fo rwarding:
1. Lift the  ha ndse t or pre ss  the ON/OFF button.
2. Dial the Follow-Me  Call  Forward code [642].
3. Dial th e s ta tion num ber of  the s ta tion that f orwa rd ing  is  
be  cance ll ed.
4. Dial [6] (rega rdles s o f the  forwarding  condition).
5. Redial the  same three-digit station nu mber. A 
confirmation tone  sounds and the  FWD button LED 
ext i ngui shes .
To enab le Follow-Me Call Forwardin g fro m an off-site 
locatio n:
1. Dial into the system on a DISA trunk. Enter the DISA 
acces s code, if a pplica ble.
2. Di al  th e Fol l ow-Me  For war d code  [6 42 ].
3. Dial th e s ta tion num ber of  the s ta tion f rom  which 
for war di ng i s d esi re d. 
						

							18 Cal l Fo rw ardin g
4. Di al  th e a ppr opr iat e  for war di ng condi t ion  code:
[6] =  All
[7] =  No Ans wer
[8] =  Busy
[9] =  Busy/No  An swer
5. Dial the three-digit destination number where calls are to 
be  for war d. ( St ati on, Voi ce Mail , AC D/UCD grou ps, or 
Hunt group. A conf irmation  ton e s ounds.  Five  second s 
la te r  a di al  t one  is  re cei ve d.
To remo ve Follow-Me Call Fo rwarding from an  off-site 
locatio n:
1. Dial into the system on a DISA trunk. Enter the DISA 
acces s code, if a pplica ble.
2. Di al  th e Fol l ow-Me  For war d code  [6 42 ].
3. Dial th e s ta tion num ber of  the s ta tion that f orwa rd ing  is  
to be cancelled.
4. Dial [6] (rega rdles s o f the  forwarding  condition).
5. Dial th e s ta tion num ber a gain. A conf irmation  ton e 
sounds . Fi ve  se conds  lat e r a  di al  t one  is  re cei ved.
Forward Override
Thi s  fea tur e  al lows  you  to  re ach a  bus y st at i on t hat  i s bu sy 
for war ded to a d est i nat ion.  Th is al lows  you to Camp -O n, 
Exe cuti ve  O ver r ide , or  L eav e  Me ss ages  at  t he  bus y s tat i on 
ra the r  th an fo r war di ng t o  t he  bu s y de st ina ti o n.
Dial [5#], followe d by th e d esire d extens ion numbe r.
No  A n s w e r
If  you have  be en giv en the  ab il ity to forw ard  your  cal ls :
1. Lift the  ha ndse t or pre ss  the ON/OFF button.
2. Di al  th e F WD  code  [64 0 ] or  pr es s t he  FW D bu tt on.
3. Di al  th e C al l Fo rwa rd  No A ns we r  code  [7 ]. 
						

							Ca ll  F o r wa rd i n g 1 9
4. Pr es s t he  pre-programmed D SS  button,  or dial the 
int er c om nu mber  wh er e c a ll s a re  t o be  for wa rde d. A  
confirma tion tone  sounds .
5. Replace the  handset or press the ON/OFF button.
Station Off-Net Call Forwa rding (via Speed Dial)
Al l o ws s ta ti o ns to  fo r war d i nte rc o m  and tr ans fer r ed c all s to  an 
off-net location.
In  a s peed  dia l  bin,  store the numb er of  the off -net  location 
wher e  c all s a re  t o be f orwa rde d.  (Fol low i nst r uc ti ons f or s tor in g 
st at ion  or  sys te m s pee d di al  num ber s. )
1. Lift the  ha ndse t or pre ss  the ON/OFF button.
2. Di al  th e F WD  code  [64 0 ] or  pr es s t he  FW D bu tt on.
3. Di al  an  ast er i sk [
6].  Th en d ia l t he  sp ee d bi n nu mber  t hat  
conta ins  the numbe r where calls are  to be  f orwa rd ed. A 
confirmation tone  sounds and the  FWD button LED 
fl ashe s.
To ca nce l Off -N et F orwarding :
1. Lift the  ha ndse t or pre ss  the ON/OFF button.
2. Press the FWD button.  A  co nfirmation tone  sounds and 
the  F WD but ton LED ex ti ngui she s.
To remo ve Call Forwarding (except Follow-Me and O ff-Net)
1. Press the ON/OFF button.
2. Di al  th e F WD  code  [64 0 ] or  pr es s t he  FW D bu tt on.
3. Replace the  handset or press the ON/OFF button.
D IDs  an d CO s  mu st  r ing a t s ta tion to  fo llow O ff-Net  
Call Forward.