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Sony Peg N760c Clie Handheld Instructions Manual

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    							211Chapter6Additional information
    I created an event in Date Book, but it does not appear in the
    Week view.
    ,In the Week view, you cannot select overlapping events that have the
    same start time. If you have two or more events with the same start
    time, choose the Day view to see overlapping events.
    I cannot find an image pasted in an Address Book entry.
    ,If you use the Palm Desktop for CLIÉ software to change the
    category of the Address Book entry, you may not be able to locate the
    pasted image on your CLIÉ handheld. Change the category on your
    CLIÉ handheld.
    I changed Currencies in Expense, but they do not appear in
    the application.
    ,Retry setting Currencies in the Select Currencies dialog box.
    I cannot start applications installed in the Memory Stick
    media.
    ,In order to open such applications from the Application Launcher
    screen, a memory space exceeding the application size must be kept
    free on your CLIÉ handheld.
    ,Check if the application files or data files (such as image files)
    essential to starting the applications are stored under the “/PALM/
    Launcher/” directory of the Memory Stick media. If so, the CLIÉ
    handheld may not be able to access the data files or application files.
    Copy or move the file data to the CLIÉ handheld using MS Gate
    (page 155, 157).
    ,Check if you installed application or data from your computer to the
    CLIÉ handheld by a HotSync operation, and selected Memory Stick
    as their destination.  If so, copy or move the data to your CLIÉ
    handheld (page 155, 157).
    Troubleshooting – Frequently Asked Questions
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    							212Chapter6Additional information
    HotSync problems
    I cannot perform a HotSync operation. What should I check to
    make sure I am doing it correctly?
    ,Check that the operating system of your computer is Windows® 98/
    98SE/Me/2000 Professional.
    ,Make sure that the cradle is connected securely to the computer.
    I performed a HotSync operation, but one of my applications
    did not synchronize.
    ,Click the HotSync Manager and choose Custom. Check that the
    correct conduit is active.
    I am using Outlook® as my PIM, but I cannot do a HotSync operation.
    ,Click the HotSync Manager and choose Custom. Check that the
    correct conduit is active.
    ,Check that the correct conduit is installed. Reinstall the HotSync
    Manager and make sure the correct conduit is selected.
    ,Make sure that Intellisync Lite is installed. See “Step 4: Installing the
    Palm Desktop for CLIÉ software onto your computer” in the Read
    This First manual for details.
    I cannot launch the HotSync Manager.
    ,Make sure that you are not running another program, such as a
    network or facsimile applications, that use the serial port you
    selected in the Setup dialog box.
    ,Back up the Palm Desktop for CLIÉ software, uninstall it, and then
    reinstall it.
    ,Make sure that Local USB is selected.
    Troubleshooting – Frequently Asked Questions
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    							213Chapter6Additional information
    I tried to perform a local HotSync operation, but it did not
    complete successfully.
    Try each of these in turn:
    ,Make sure that HotSync Manager is running. If HotSync Manager is
    running, exit, and then restart it.
    ,Make sure that Local USB is selected in the HotSync Manager menu
    or the Palm Desktop for CLIÉ software menu.
    ,Check that the cradle is properly connected to the USB connector of
    your computer.
    ,Read the HotSync Log for the user account for which you are
    performing a HotSync operation.
    ,Make sure that your CLIÉ handheld is seated in the cradle correctly.
    ,Make sure that the gold-plated connectors on the cradle and your
    CLIÉ handheld are clean. Use a pencil eraser to clean them.
    I cannot perform a HotSync operation via modem.
    Check the following on your computer:
    ,Make sure that your computer is turned on and that it does not shut
    down automatically as part of an energy-saving feature.
    ,Make sure that the modem connected to your computer is turned on
    and is connected to the outgoing phone line.
    ,Make sure that Modem is selected in the HotSync Manager menu.
    ,Make sure that the modem you are using with your CLIÉ handheld
    has an on-off switch. Your CLIÉ handheld cannot “wake up” a
    modem that has an auto-off feature.
    ,Make sure that the modem is connected properly to a serial port on
    your computer and it is connected to an incoming phone line.
    ,Confirm that the Setup String in the Setup dialog box configures
    your modem correctly. You may need to select a different Modem
    Type or enter a custom Setup String.
    Troubleshooting – Frequently Asked Questions
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    							214Chapter6Additional information
    ,Confirm that the Speed setting in the Setup dialog box works for
    your modem. If you have problems using the “As Fast As Possible”
    option or a specific speed, try using a slower speed.
    ,Make sure that your modem resets before you try again. (Turn off
    your modem, wait a minute, then turn it on.)
    ,Confirm that the telephone cable is securely attached to your
    modem.
    ,Make sure that the dialing instruction dials the correct phone
    number.
    ,If you need to dial an outside line prefix, make sure you selected the
    Dial Prefix option on your CLIÉ handheld and have entered the
    correct code.
    Check the following on your CLIÉ handheld:
    ,If the telephone line you are using has Call Waiting, make sure you
    selected the Disable call waiting option under “Modem Sync Phone
    Setup” on your CLIÉ handheld and entered the correct code.
    ,Make sure that the telephone line you are using is not noisy. This can
    interrupt communications.
    ,Check the batteries in your modem and replace them if necessary.
    I cannot perform an IR HotSync operation.
    ,Make sure that the HotSync Manager is running and the Serial Port
    for local operations is set to the simulated port for infrared
    communication.
    ,On your CLIÉ handheld, make sure that the HotSync application is
    set to IR to a PC/Handheld.
    ,Make sure that the IR port of your CLIÉ handheld is aligned directly
    opposite to, and within a few inches of, the infrared device of your
    computer.
    Troubleshooting – Frequently Asked Questions
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    							215Chapter6Additional information
    ,IR HotSync operations do not work after you receive a low battery
    warning. Check the battery power of your CLIÉ handheld. Recharge
    the battery if necessary.
    ,If you have problems using a specific speed, select Prefs, Connection,
    IR to a PC/Handheld, Edit, and then Details. Then select a lower
    speed in the Details dialog box.
    My CLIÉ handheld appears to freeze when I place it near my
    computer.
    ,Move your CLIÉ handheld away from the computer’s infrared port.
    ,Make sure that you turn the Beam Receive function off.
    My CLIÉ handheld displays the message “Waiting for sender”
    when it is near my computer’s infrared port.
    ,Your computer’s infrared port may be set to search automatically for
    the presence of other infrared devices. Do the following to turn off
    this option:
    1In the Windows task bar, select Start, point to Settings, and then
    select Control Panel.
    2Double-click Infrared.
    3Click the Options tab.
    4Clear the selection of the option “Search for and provide status for
    devices within range.”
    5Click Apply and OK.
    ,Move your CLIÉ handheld away from the computer’s infrared port.
    ,Make sure that you turn the Beam Receive function off.
    I cannot cancel a HotSync operation midway.
    ,You may not be able to cancel a job a few seconds after you start a
    HotSync operation via a USB connection. Wait for a while and try
    again.
    Troubleshooting – Frequently Asked Questions
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    							216Chapter6Additional information
    I cannot backup some data at a HotSync operation.
    ,Some data is designed not to be backed up by a HotSync operation.
    When I tap the HotSync button on the cradle, nothing
    happens on the Palm Desktop for CLIÉ software and my CLIÉ
    handheld times out.
    ,Check the Palm Desktop for CLIÉ software HotSync Setup options to
    confirm that you have the correct settings for local HotSync
    operations.
    ,Make a copy of your Palm folder. Uninstall, and then reinstall the
    Palm Desktop for CLIÉ software.
    ,Turn on your CLIÉ handheld and then tap the Home 
     icon. Tap
    the HotSync icon, then tap Local.
    When I perform a HotSync operation, my information does
    not transfer to the Palm Desktop for CLIÉ software.
    ,If you have performed a HotSync operation successfully, but you
    cannot find the data from your CLIÉ handheld on the Palm Desktop
    for CLIÉ software, check to see that you have the correct user name
    selected for viewing data.
    ,Click the HotSync Manager and then choose Custom. Check that all
    conduits are set to synchronize files.
    I want to synchronize my computer with more than one CLIÉ
    handheld.
    ,When the computer running the Palm Desktop for CLIÉ software is
    to synchronize with more than one CLIÉ handheld, each CLIÉ
    handheld must have a unique user name. Assign a unique user name
    to your CLIÉ handheld the first time you perform a HotSync
    operation.
    ,Please be aware that synchronizing with more than one CLIÉ
    handheld with the same user name causes unpredictable results, and
    potentially, loss of your personal information.
    Troubleshooting – Frequently Asked Questions 
    						
    							217Chapter6Additional information
    Connection problems
    I have trouble establishing a network connection to my ISP or
    dial-in server.
    ,Check the Expanded Service Connection Progress messages to
    identify the point where the connection fails in the log in procedure.
    Press the lower half of the scroll button at any point during log in to
    display these messages.
    ,Check the information in the Network Log so your ISP or your
    System Administrator can pinpoint where the log in procedure
    communication fails and why.
    To view the Network Log, open the Network Preferences screen and
    tap the Menu 
     icon. Tap Options, then View Log. Tap the up and
    down arrows of the scroll bar to see the entire Network Log.
    Beaming problems
    I cannot beam data to another Palm OS PDA.
    ,Confirm that your CLIÉ handheld and the other Palm OS PDA are
    between 4 inches (approximately 10 centimeters) and 8 inches
    (approximately 20 centimeters) apart, and that the path between the
    two handhelds is clear of obstacles. Beaming distance to other Palm
    OS PDA may be different.
    ,Move your CLIÉ handheld closer to the receiving handheld.
    ,Make sure that the Beam Receive function of the other Palm OS PDA
    is turned on.
    Troubleshooting – Frequently Asked Questions
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    							218Chapter6Additional information
    When someone beams data to my CLIÉ handheld, I get a
    message telling me it is out of memory.
    ,Your CLIÉ handheld requires a memory space of at least
    approximately 1.1 times the data size that you are receiving.
    ,Perform a soft reset. See “Resetting your Sony CLIÉ Handheld”
    (page 24) for more information.
    I cannot beam Address Book data.
    ,You cannot beam Address Book data to a CLIÉ handheld in which
    Address Book has never been started. Start Address Book and then
    try beaming Address Book data again.
    ,You cannot beam images to a Palm OS PDA other than a Sony CLIÉ
    handheld.
    Recharging problems
    When I place my CLIÉ handheld on the cradle, it does not
    recharge.
    ,Confirm that your CLIÉ handheld is well seated in the cradle.
    ,Confirm that your cradle is plugged into an AC power adapter.
    ,Confirm that you are using the cradle and AC adapter that came
    with your CLIÉ handheld.
    ,Confirm your CLIÉ handheld is turned off. Otherwise, it will not
    fully charge.
    Troubleshooting – Frequently Asked Questions 
    						
    							219Chapter6Additional information
    Password problems
    I forgot the password, and my CLIÉ handheld is not locked.
    ,You can use Security to delete the password, but your CLIÉ
    handheld deletes all records marked as private. To back up all data
    including private records, perform a HotSync operation before you
    delete the password. Then follow these steps to restore your private
    records onto your CLIÉ handheld:
    1Perform a HotSync operation to back up your data.
    2Tap Forgotten Password in Security to remove the password and
    delete all private records.
    3Perform a HotSync operation to synchronize your data and restore
    the private records by transferring them from your computer to
    your CLIÉ handheld.
    I forgot the password and my CLIÉ handheld is locked.
    ,If you assign a password and lock your CLIÉ handheld, you must perform
    a hard reset to continue using your CLIÉ handheld. See “Resetting your
    Sony CLIÉ Handheld” (page 24) for more information.
    Memory Stick® media problems
    I cannot copy/move data from Memory Stick
    ® media to my
    CLIÉ handheld.
    ,Your CLIÉ handheld requires a memory space of at least
    approximately 1.1 times the data size that you are copying/moving.
    I inserted Memory Stick media, but the message “Please
    insert Memory Stick media” appears.
    ,Your Memory Stick media is not recognized by your CLIÉ handheld.
    Remove it and insert it again.
    Troubleshooting – Frequently Asked Questions 
    						
    							220Chapter6Additional information
    Troubleshooting – Frequently Asked Questions
    You cannot perform a HotSync operation before you install the
    Palm Desktop for CLIÉ software onto your computer
    If you perform a HotSync operation before you install the CLIÉ drivers,
    other drivers may be installed. Make sure to install the Palm Desktop for
    CLIÉ software first and then perform a HotSync operation.
    Do not use a USB hub
    If you connect the cradle to your computer via a USB hub, you may not be
    able to perform a HotSync operation properly. Make sure to connect the
    cradle directly to a USB connector of your computer.
    Some computers have the hub function built into their internal circuity.
    Contact your computer manufacturer if the USB connector of your computer
    is connected to an internal USB hub.
    Check the USB driver being used
    If you are using or have used a communication device that uses a virtual
    COM port, its driver may conflict with the driver for your CLIÉ handheld,
    preventing a HotSync operation. Remove the relevant driver or reinstall the
    driver for your CLIÉ handheld. Or reinstall all software on your computer.
    Check that the USB port of your computer is enabled
    If you are using Windows 95 pre-installed computer or another old type of
    computer equipped with a USB port, the USB port may be disabled by
    default. If another device such as a USB mouse cannot be used, check the
    BIOS setting of your computer.
    Also check the Device Manager. Right-click on My Computer and then select
    Properties. Click Device Manager tab and check that USB controller is listed
    in the Device Manager screen. 
    						
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