Sony Clie Peg Sj30 Color Handheld Instructions Manual

							201Chapter 6Additional information
My CLIÉ handheld keeps turning itself off.
,Your CLIÉ handheld is designed to turn itself off after a period of
inactivity. This period can be set at one, two, or three minutes. See
“Setting the automatic shut-off time” (page 165).
My CLIÉ handheld is not making any sounds.
,Check the System Sound setting. See “Setting sounds” (page 166).
My CLIÉ handheld has frozen.
,Perform a soft reset. See “Resetting your Sony CLIÉ Handheld”
(page 25).
I performed a hard reset, but it does not solve my problem.
(PEG-SL10 only)
,Leave your CLIÉ handheld for more than 12 hours after removing
the batteries.
I cannot use the Jog Dial navigator.
,Check that the JogAssist feature is activated. See “Changing the Jog
Dial™ navigator preferences” (page 159).
An error message is displayed repeatedly.
,Follow the instructions of the message.
Backlight does not turn on when I am adjusting the
brightness level. (PEG-SJ30 only)
,When you are adjusting the brightness level, the LCD backlight turns
on. When the brightness is set to the lowest level, the backlight does
not turn on, but this is not a malfunction.
Troubleshooting – Frequently Asked Questions 
						

							202Chapter 6Additional information
Tapping and writing problems
When I tap the buttons or screen icons, my CLIÉ handheld
activates the wrong feature.
,Calibrate the screen. See “What you can do with Preferences”
(page 154).
When I tap the Menu icon, nothing happens.
,Not all applications or screens have menus. Try changing to a
different application.
I cannot get my CLIÉ handheld to recognize my handwriting.
,For your CLIÉ handheld to recognize handwriting input with the
stylus, you must use Graffiti
® writing. See “Using Graffiti® writing to
enter data” (page 12).
,Make the Graffiti character strokes in the Graffiti writing area, not on
the display part of the screen.
,Write Graffiti strokes for letters on the left-hand side of the Graffiti
writing area, and the strokes for numbers on the right-hand side of
the same area.
,Make sure that Graffiti has not shifted into extended or punctuation
modes. See “Using Graffiti
® writing to enter data” (page 12).
,For tips on successful Graffiti writing, see “Using Graffiti
® writing to
enter data” (page 12).
Troubleshooting – Frequently Asked Questions 
						

							203Chapter 6Additional information
Application problems
I tapped the Today button, but it does not show the correct
date.
,Your CLIÉ handheld is not set to the current date. Make sure the Set
Date box in the Date & Time Preferences screen displays the current
date. See “Setting the Date & Time preferences” (page 162).
,Your CLIÉ handheld is not set to the correct time zone or the correct
daylight saving setting. Make sure the Set Time Zone box and the
Daylight Saving box in the Date & Time Preferences screen displays
the correct setting. See “Setting the Date & Time preferences” (page
162).
I know I entered some records, but they do not appear in the
application.
,Check the Categories drop-down list (upper-right corner). Choose
All to display all of the records for the application.
,Check Security and confirm that Current Privacy is set to Show
Records.
,
In To Do List, tap Show and see if “Show Only Due Items” is selected.
I am having problems listing memos the way I want to see them.
,If you cannot manually arrange the order of the memos in the list
screen, check the Memo Preferences setting. Make sure that Sort by is
set to Manual.
,If you choose to view your memos alphabetically on the Palm™
Desktop for CLIÉ software and then perform a HotSync
® operation,
the memos on your CLIÉ handheld still appear in the order defined
in the Memo Preferences setting, since the sort settings you use with
the Palm Desktop for CLIÉ software are not transferred to your CLIÉ
handheld.
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							204Chapter 6Additional information
I created an event in Date Book, but it does not appear in the
Week view.
,In the Week view, you cannot select overlapping events that have the
same start time. If you have two or more events with the same start
time, choose the Day view to see overlapping events.
I cannot find an image pasted in an Address Book entry.
,If you use the Palm Desktop for CLIÉ software to change the
category of the Address Book entry, you may not be able to locate the
pasted image on your CLIÉ handheld. Change the category on your
CLIÉ handheld.
I cannot start applications installed in the Memory Stick
media.
,In order to open such applications from the Application Launcher
screen, a memory space exceeding the application size must be kept
free on your CLIÉ handheld.
,Check if the application files or data files (such as image files)
essential to starting the applications are stored under the “/PALM/
Launcher/” directory of the Memory Stick media. If so, the CLIÉ
handheld may not be able to access the data files or application files.
Copy or move the file data to the CLIÉ handheld using the Memory
Stick Gate application (page 145, 147).
,Verify that you installed application or data from your computer to
the CLIÉ handheld by a HotSync operation, and selected Memory
Stick as their destination. If you did, copy or move the data to your
CLIÉ handheld (page 145, 147).
Troubleshooting – Frequently Asked Questions 
						

							205Chapter 6Additional information
HotSync® operation problems
I cannot perform a HotSync
® operation. What should I check
to make sure I am doing it correctly?
,Check that the operating system of your computer is Windows® 98
Second Edition/Me/2000 Professional/XP.
,Check the Windows task tray to make sure the HotSync Manager is
running. If it is not running, open the HotSync Manager from the
Start menu.
,Make sure that the USB cable is connected securely to the computer.
I performed a HotSync operation, but one of my applications
did not synchronize.
,Click the HotSync Manager and choose Custom. Check that the
correct conduit is active.
I am using Outlook® as my PIM, but I cannot perform a
HotSync operation.
,Click the HotSync Manager and choose Custom. Check that the
correct conduit is active.
,Check that the correct conduit is installed. Reinstall the HotSync
Manager and make sure the correct conduit is selected.
,Make sure that Intellisync Lite is installed. See “Step 4: Installing the
Palm Desktop for CLIÉ software on your computer” in the Read This
First manual for details.
I cannot launch the HotSync Manager.
,Make sure that you are not running another program, such as a
network or facsimile applications, that uses the serial port you
selected in the Setup dialog box.
,Back-up the Palm Desktop for CLIÉ software, uninstall it, then
reinstall it.
,Make sure that Local USB is selected.
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							206Chapter 6Additional information
I tried to perform a local HotSync operation, but it did not
complete successfully.
Try each of these in turn:
,Make sure that HotSync Manager is running. If HotSync Manager is
running, exit, and restart it.
,Make sure that Local Serial is not selected in the HotSync Manager
menu or the Palm Desktop for CLIÉ software menu.
,Check that the USB cable is properly connected to the USB connector
of your computer.
,Read the HotSync Log for the user account for which you are
performing a HotSync operation.
,Make sure your CLIÉ handheld is securely connected to the USB
cable.
,Make sure that the gold-plated connectors on the USB cable and your
CLIÉ handheld are clean. Use a pencil eraser to clean the connectors.
I cannot perform an IR HotSync operation.
,Make sure that the HotSync Manager is running and the Serial Port
for local operations is set to the simulated port for infrared
communication.
,On your CLIÉ handheld, make sure that the HotSync application is
set to IR to a PC/Handheld.
,Make sure that the IR port of your CLIÉ handheld is aligned directly
opposite to, and within a few inches of, the infrared device of your
computer.
,IR HotSync operations do not work after you have received a low
battery warning. Check the battery power of your CLIÉ handheld.
If necessary, replace the batteries with new ones (PEG-SL10) or
recharge your CLIÉ handheld (PEG-SJ20/PEG-SJ30).
,If you have problems using a specific speed, select Prefs, Connection,
IR to a PC/Handheld, Edit, then Details. Then select a lower speed in
the Details dialog box.
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							207Chapter 6Additional information
My CLIÉ handheld appears to freeze when I place it near my
computer.
,Move your CLIÉ handheld away from the computer’s infrared port.
,Make sure that you turn the Beam Receive function off.
My CLIÉ handheld displays the message “Waiting for sender”
when it is near my computer’s infrared port.
,Your computer’s infrared port may be set to search automatically for
the presence of other infrared devices. Do the following to turn off
this option:
1In the Windows task bar, select Start, point to Settings, and select
Control Panel.
2Double-click Infrared.
3Click the Options tab.
4Clear the selection of the option “Search for and provide status for
devices within range.”
5Click Apply and OK.
,Move your CLIÉ handheld away from the computer’s infrared port.
,Make sure that you turn the Beam Receive function off.
I cannot cancel a HotSync operation midway.
,You may not be able to cancel a job a few seconds after you start a
HotSync operation via a USB connection. Wait for a few seconds and
try again.
I cannot backup some data at a HotSync operation.
,Some data is designed not to be backed up by a HotSync operation.
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							208Chapter 6Additional information
When I tap the HotSync  icon on the HotSync screen,
nothing happens on the Palm Desktop for CLIÉ software and
my CLIÉ handheld times out.
,Check the Palm Desktop for CLIÉ software HotSync Setup options to
confirm that you have the correct settings for local HotSync
operations.
,Make a copy of your Palm folder. Uninstall, and reinstall the Palm
Desktop for CLIÉ software.
,Turn on your CLIÉ handheld and tap the Home 
 icon. Tap the
HotSync 
 icon, then tap Local.
When I perform a HotSync operation, my information does
not transfer to the Palm Desktop for CLIÉ software.
,If you have performed a HotSync operation successfully, but you
cannot find the data from your CLIÉ handheld on the Palm Desktop
for CLIÉ software, check to see that you have the correct user name
selected for viewing data.
,Click the HotSync Manager and choose Custom. Check that all
conduits are set to synchronize files.
I want to synchronize my computer with more than one CLIÉ
handheld.
,When the computer running the Palm Desktop for CLIÉ software is
to synchronize with more than one CLIÉ handheld, each CLIÉ
handheld must have a unique user name. Assign a unique user name
to your CLIÉ handheld the first time you perform a HotSync
operation.
,Please be aware that synchronizing with more than one CLIÉ
handheld with the same user name causes unpredictable results, and
potentially, loss of your personal information.
Troubleshooting – Frequently Asked Questions 
						

							209Chapter 6Additional information
Connection problems
I have trouble establishing a network connection to my ISP or
dial-in server.
,Check the Expanded Service Connection Progress messages to
identify the point where the connection fails in the log in procedure.
Press the scroll button downwards at any point during log in to
display these messages.
,Check the information in the Network Log so your ISP or your
System Administrator can pinpoint where the log in procedure
communication fails and why.
To view the Network Log, open the Network Preferences screen and
tap the Menu 
 icon. Tap Options, then View Log. Tap the up and
down arrows of the scroll bar to see the entire Network Log.
Beaming problems
I cannot beam data to another Palm OS PDA.
,Confirm that your CLIÉ handheld and the other Palm OS PDA are
between 4 inches (approximately 10 centimeters) and 8 inches
(approximately 20 centimeters) apart, and that the path between the
two handhelds is clear of obstacles. Beaming distance to other Palm
OS PDA may be different.
,Move your CLIÉ handheld closer to the receiving handheld.
,Make sure that the Beam Receive function of the other Palm OS PDA
is turned on.
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							210Chapter 6Additional information
When someone beams data to my CLIÉ handheld, I get a
message telling me it is out of memory.
,Your CLIÉ handheld requires a memory space of at least
approximately 1.1 times the data size that you are receiving.
,Perform a soft reset. See “Resetting your Sony CLIÉ Handheld”
(page 25) for more information.
I cannot beam Address Book data.
,You cannot beam images to a Palm OS PDA other than a Sony CLIÉ
handheld.
Recharging problems (PEG-SJ20/PEG-SJ30)
When I connect my CLIÉ handheld to the AC adapter, it does
not recharge.
Confirm that:
,Your CLIÉ handheld is connected securely to the AC adapter.
,Your AC adapter is plugged into an AC outlet.
,You are using the AC adapter that came with your CLIÉ handheld.
,Your CLIÉ handheld is turned off; otherwise, it will not fully charge.
Troubleshooting – Frequently Asked Questions