Samsung Plasma HDTV PN59D6500 User Manual
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▶◀▶ English Issues Solutions and Expla\fnations The pictu\fe is disto\fted: mac\f\fo block e\f\fo\f, small block, dots\f, pixelization •The comp\fession of video con\ftents may cause pi\fctu\fe disto\ftion especially in fast \fmoving pictu\fes such as spo\fts a\fnd action movies\b •A weak o\f bad quali\fty signal can caus\fe pictu\fe disto\ftion\b This i\fs not a TV issue\b •Mobile phones used \fclose to the TV (w\fithin 3\b3 ft) may c\fause noise in the pictu\fe on analog and dig\fital channels\b Colo\f is w\fong o\f missing\b •If you’\fe using a Componen\ft connection, make\f su\fe the component cables a\fe connected to the \fco\f\fect jacks\b Inco\f\fect o\f loose connections may ca\fuse colo\f p\foblems o\f a blank s\fc\feen\b The colo\f is poo\f o\f\f the pictu\fe is not b\fight enoug\fh\b •Adjust the \b\fcture options in the TV\f menu (go to \b\fcture Mode / Color / Br\fghtness / Sharpness) •Adjust the Energy Sav\fng option in the TV \fmenu (go to MENU – System – Eco Solut\fon – Energy Sav\fng) •T\fy \fesetting the pictu\fe to view the default pictu\fe settings (go to MENU - \b\fcture - Reset \b\fcture)
◀▶ English ◀ Issues Solutions and Expla\fnations The\fe is a dotted line \fon the edge of the sc\feen\b •If the pictu\fe size is set to Screen F\ft, change it to 16:9\b •Change the cable/s\fatellite box \fesolution\b The pictu\fe is black and whit\fe\b •If you a\fe using an AV composite input,\f connect the video \fcable (yellow) to the G\feen jack of Compone\fnt Input 1 on the \fTV\b When changing chan\fnels, the pictu\fe f\feezes o\f is disto\fted o\f delayed\b •If the TV is connec\fted to a cable box,\f t\fy to \feset the box\b (Disc\fonnect and then \feconnect the AC co\f\fd and wait until th\fe cable box \feboots\b It may take up to 20 \fminutes\b) •Set the output \fesolution of the ca\fble box to 1080i o\f\f 720p\b
▶◀▶ English Issues Solutions and Expla\fnations 3D fo\f PDP TV The 3D Active Glas\fses a\fe not wo\fking co\f\fectly •Make su\fe the glasses a\fe tu\fned on\b •The 3D Active Glas\fses may not wo\fk p\f\fope\fly if the\fe is any othe\f 3D p\foduct o\f elect\fonic devices tu\fned on nea\f the gla\fsses o\f TV\b •If the\fe is a p\foblem, keep othe\f e\flect\fonic devices as fa\f \faway as possible f\fom the 3D Active G\flasses\b The sc\feen seems to flicke\f\f slightly when you \fwatch 3D images\b\b •You may notice a sm\fall amount of sc\feen flicke\fing when \fwatching 3D images unde\f a fluo\fescent lamp (50Hz \f~ 60Hz), a 3 wavel\fength lamp, o\f a st\fobe light\b If this \foccu\fes, dim the light o\f\f tu\fnit off enti\fely\b The 3D images don’t look quite \fight\b •The ideal viewing d\fistance is th\fee times o\f mo\fe the height of the\f sc\feen\b •We also \fecommend sitting with viewe\f’s eyes on a level with the sc\feen\b
◀▶ English ◀ Issues Solutions and Expla\fnations The batte\fies in th\fe 3D glasses don’t last •Tu\fn off 3D glasses while \fnot using them\b If \fyou leave 3D glass\fes on, batte\fy lifespan is\f sho\ftened Sound P\foblem •Fi\fst, pe\ffo\fm the So\fund Test to dete\fmine if \fyou\f TV audio is op\fe\fating p\fope\fly\b •Go to MENU - Support - Self D\fagnos\fs - Sound Test) •If the audio is OK,\f the sound p\foblem may caused by\f the sou\fce o\f signal\b The\fe is no sound o\f th\fe sound is too low at maxi\fmum volume\b •Please check the v\folume of the device\f (Cable/Sat Box, DV\fD, Blu-\fay, etc) connected to y\fou\f TV\b
▶◀▶ English Issues Solutions and Expla\fnations The pictu\fe is good but the\fe is no sound\b •Set the Speaker Select option to TV Speaker in the Sound menu\b •If you a\fe using an exte\fnal device, check t\fhe device’s audio output option\b (Ex\b You may need to chan\fge you\f cable box’s audio option to HDMI if you have th\fe box connected to \fyou\f TV using an HD\fMI cable\b) •If you a\fe using an exte\fnal device, check t\fhe device’s audio output option (Ex\b You may need to chan\fge you\f cable box’s audio option to HDMI if you have th\fe box connected to \fthe TV using an HD\fMI cable\b) •If you a\fe using a DVI to H\fDMI cable, a sepa\fa\fte audio cable is \f\fequi\fed\b •If you\f TV has a he\fadphone jack, make \fsu\fe the\fe is nothing plugg\fed into it\b •Reboot the connect\fed device by disconn\fecting, and then \feconnecting device’s powe\f cable\b
◀▶ English ◀ Issues Solutions and Expla\fnations The speake\fs a\fe making an inapp\fop\fiate noise\b •Check cable connec\ftions\b Make su\fe a video cable is \fnot connected to an audio input\b •Fo\f antenna o\f Cabl\fe connections, che\fck the signal info\f\fmation\b A low signal level may c\fause sound disto\ftio\fn\b •Pe\ffo\fm the Sound Test as explained on a \fp\fevious page\b No Pictu\fe, No Video The TV tu\fns off automatically\b •Ensu\fe the Sleep T\fmer is set to Off in the System menu\b •If you\f PC is conne\fcted to the TV, check you\f PC pow\fe\f settings\b •Make su\fe the AC powe\f co\fd is plugged in sec\fu\fely to the wall ou\ftlet and the TV\b •When you a\fe watching TV, and the signal is\f coming f\fom an antenna o\f cable connection, \fthe TV will tu\fn off afte\f 10 - 15 minu\ftes if the\fe is no signal\b
▶◀▶ English Issues Solutions and Expla\fnations RF (Cable/Antenna)\f Connection The TV is not \feceiving all channels\b •Make su\fe the coaxial cabl\fe is connected secu\f\fely\b •Run Auto P\fog\fam to add availab\fle channels to the\f channel list\b Go t\fo MENU - Channel - Auto \brogram then select Auto \fand make su\fe to select the co\f\fect Cable TV signa\fl type\b The\fe a\fe 3 options, STD, H\fRC and IRC\b Most cable\f systems use STD\b •Ve\fify the antenna i\fs positioned co\f\fectly\b No caption on digit\fal channels\b •Check the Caption \fSetup menu\b T\fy changing Capt\fon Mode Serv\fce\B1 to CC1\b •Some channels may n\fot have caption dat\fa\b The pictu\fe is disto\fted: mac\f\fo block e\f\fo\f, small block, dots\f, pixelization\b •The comp\fession of video con\ftents may cause pi\fctu\fe disto\ftion, especially with fas\ft moving pictu\fes such as spo\fts a\fnd action movies\b •A weak signal can \fcause pictu\fe disto\ftion\b This i\fs not a TV p\foblem\b
◀▶ English ◀ Issues Solutions and Expla\fnations PC Connection A “Mode Not Suppo\fte\fd” message appea\fs\b •Set you\f PC’s output \fesolution so it ma\ftches a \fesolution suppo\fted\f by the TV\b “PC” is always sho\fwn on the sou\fce list, even if a \fPC is not connected\b •This is no\fmal\b “PC\f” is always shown \fin the sou\fce list, \fega\fdless of whethe\f a PC is con\fnected\b The video is OK but\f the\fe is no audio\b •If you a\fe using an HDMI co\fnnection, check th\fe audio output sett\fing on you\f PC\b Netwo\fk Connection The wi\feless netwo\fk connection failed\b •The Samsung Wi\feless USB dongle is\f \fequi\fed to use a wi\feless netwo\fk\b •Make su\fe the Netwo\fk Conne\fction is set to W\freless\b •Make su\fe the TV is connec\fted to a wi\feless IP sha\fe\f (\foute\f)\b Softwa\fe Upg\fade ove\f the netwo\fk fails\b •Run Netwo\fk Test in Netwo\fk menu\f to confi\fm the conn\fection\b •If you have latest \fSoftwa\fe (SW) ve\fsion, SW u\fpg\fade will not p\foceed\b
▶◀▶ English Issues Solutions and Expla\fnations Othe\fs Pu\fple/g\feen \folling ho\fizontal ba\fs and buzzing no\fise f\fom the TV speake\fs \fwith a Component cable co\fnnection\b •Remove the left and\f \fight audio connec\ftions f\fom the set-top-box\f\b If the buzzing stops, this indicates that the set-top-box has a g\founding issue\b Replace the Compon\fent video cables wi\fth an HDMI connect\fion\b Plasma TV is makin\fg humming noise\b fo\f PDP TV •Plasma TVs typical\fly make a soft humm\fing sound\b This is \fno\fmal\b It’s caused by the elect\f\fical cha\fges that \fa\fe used to c\feate the images on\f the sc\feen\b •If the humming soun\fd is loud, you may \fhave set the b\fight\fness on the TV too high\b T\fy setting the b\fig\fhtness lowe\f\b •You can also have l\foud humming if the \fback of you\f Plasma\f TV is too close to a wall o\f \fothe\f ha\fd su\fface\b Also, t\fy \f\fe\fouting you\f connect\fion cables\b •An imp\fope\fly installed wa\fll mount can also \fc\feate excessive noi\fse\b
◀▶ English ◀ Issues Solutions and Expla\fnations The pictu\fe won’t display in full sc\feen\b •HD channels will h\fave black ba\fs on e\fithe\f side of the sc\f\feen when displaying up scale\fd SD (4:3) contents\f\b •Black ba\fs will app\fea\f on the top and \fbottom of the sc\feen when you watch movies that \fhave aspect \fatios \fdiffe\fent f\fom you\f TV\b •Adjust the pictu\fe size options on \fyou\f exte\fnal device o\f the T\fV to full sc\feen\b Image Retention (B\fu\fn In) Issue\b fo\f PDP TV •To minimize the pos\fsibility of sc\feen bu\fn, this unit is eq\fuipped with Pixel Shift sc\feen bu\fn \feduction technology\f\b Pixel Shift lets y\fou set the pictu\fe so it moves slig\fhtly up and down (V\fe\ftical Line) and s\fide to side (Ho\fizontal Dot)\b T\fhe \fegula\f, slight movement \fof the pictu\fe \feduces sc\feen bu\fn in\b A “Mode Not Suppo\fte\fd” message appea\fs\b •Check the suppo\fted\f \fesolution of the TV\f, and adjust the ex\fte\fnal device’s output \fesolution acco\fdingly\b Refe\f to the\f \fesolution settings\f in the use\f manual\b