Samsung Idcs 100 Digital Communications System General Description Manual

ONE TIME DO NOT DISTURB
The Do Not Disturb (One Time) feature is used to stop all calls to a station when the
user is on an outside line and does not want to be disturbed for the duration of the
call. Upon completion of the call, DND is canceled and the station is returned to
normal service. This feature requires a programmed button.
ONE TOUCH DIALING KEYS
Frequently used speed numbers can be assigned to one touch dialing keys for
fast accurate dialing.
ON-HOOK DIALING
Any keyset user can originate calls...

REDIAL
There are three types of external redial available to all station users. Each type can
redial up to a maximum of 18 digits.
!AUTO RETRY—When an outside number is dialed and a busy signal is received,
the auto retry feature can be used to reserve the outside line and automatically
redial the number for a programmable number of attempts (available to keyset
users only).
!LAST NUMBER—The most recently dialed number on a C.O. line is saved and
may be redialed by pressing the redial key or dialing the...

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D E K C O L N U1
D E K C O L
G N I O G T U O2
D E K C O L
S L L A C L L A
s l l a c e d i s t u o e k a MSE YONON
e d i s t u o e v i e c e R
s l l a cS E YSE YON
m o c r e t n i e k a M
s l l a cS E YSE YON
m o c r e t n i e v i e c e R
s l l a cS E YSE YON
TERMINAL STATUS INDICATOR
iDCS keysets are equipped with a terminal status indicator lamp. The terminal
status indicator light is positioned on the top right corner of the keyset above the
display. The terminal status indicator is a tri-colored...

DISPLAY FEATURES
ACCOUNT CODE DISPLAY ENHANCED STATION PROGRAMMING
CALL DURATION TIMER IDENTIFICATION OF RECALLS
CALL FOR GROUP IDENTIFICATIONIDENTIFICATION OF TRANSFERS
CALL PROCESSING INFORMATION MESSAGE WAITING CALLER NUMBER
CALLER ID INFORMATION MULTIPLE LANGUAGE SUPPORT
CALLING PARTY NAMEOUTSIDE LINE IDENTIFICATION
CALLING PARTY NUMBER OVERRIDE IDENTIFICATION
CONFERENCE INFORMATIONPROGRAMMED MESSAGE DISPLAY
DATE AND TIME DISPLAYSOFT KEYS
DIALED BY NAMESTOPWATCH TIMER
DIALED NUMBER UCD SUPERVISOR...

Caller ID number in the display. Regardless of which one is selected to be seen
first, the N/N key is pressed to view the other piece of CID information.
NEXT CALL
In the event that there is a call waiting or a camped-on call at the user’s keyset, the
user can press the NEXT key to display the Caller ID information associated with
the next call in queue at the station. Either the CID name or CID number will show in
the display depending on the N/N selection.
SAVE CID/ANI NUMBER
At any time during an...

LCR to dial numbers from the abandon call list. The abandoned call list will store
up to 50 unanswered calls on iDCS 100.
CALLING PARTY NAME
For intercom calls, display keysets show the calling party’s name before answer-
ing. The names must be stored in the system directory list and can be up to 11
characters long.
CALLING PARTY NUMBER
When an intercom call is received, all display stations show the calling party’s
extension number before the call is answered.
CONFERENCE INFORMATION
When a conference is...

IDENTIFICATION OF RECALLS
Hold recalls and transfer recalls are identified differently than other ringing calls.
Hold recalls indicate the recalling line or station number and the associated name.
Transfer recalls indicate the recalling line or station and where it is coming from.
IDENTIFICATION OF TRANSFERS
The display will identify who transferred a call to the user.
MESSAGE WAITING CALLER NUMBER
When the message indication is on, pressing the MESSAGE button displays the
station number(s) of the...

4.40
CALL SCREEN
This allows the supervisor to view how many calls are in queue, the longest wait
time, how many calls have been received today, what the average time in queue is
and how many calls were abandoned.
AGENT SCREEN
This allows the supervisor to monitor how many agents are logged in, check each
agents status (IN GROUP, OUT OF GROUP, or DND), view each agents total number
of calls, average call length or average ring time.
NOTE: Accessing this screen will also allow a Supervisor to change the...

SAMPLE DISPLAYS
All display model keysets have a 32 character liquid crystal display. Helpful call process-
ing information is provided so everyday call handling is quick and easy. Here are just
some of the displays you may see.
Idle display shows extension, name, day, date
and time.This station is camped-on to extension 203 and is
waiting for 203 to answer.
This station in the sales department is receiving
a group call from Mr. Smith.This display tells you this is a new incoming call to
the sales...

SAMPLE CALLER ID DISPLAYS
SAMSUNG TELECOM
CALL FOR:500
This display shows an incoming call from
Samsung Telecom ringing at group 500.
13054264100
702:RINGING
This display shows an incoming call from 1-
305-426-4100 on Line 702 ringing directly at
your station.
SAMSUNG TELECOM
CLEAR  NND DIAL


This display shows an entry in a station
review list showing the three initial options.
The arrow indicates other options available
to you by pressing the SCROLL key.
SAMSUNG TELECOM
BARGE NND  DROP
This display...