Samsung Idcs 100 Digital Communications System General Description Manual

							ONE TIME DO NOT DISTURB
The Do Not Disturb (One Time) feature is used to stop all calls to a station when the
user is on an outside line and does not want to be disturbed for the duration of the
call. Upon completion of the call, DND is canceled and the station is returned to
normal service. This feature requires a programmed button.
ONE TOUCH DIALING KEYS
Frequently used speed numbers can be assigned to one touch dialing keys for
fast accurate dialing.
ON-HOOK DIALING
Any keyset user can originate calls without lifting the handset. When the called
party answers, the user may speak into the microphone or lift the handset for more
privacy.
PROGRAMMABLE KEYS
LCD 24B and STD 24B keysets have 24 programmable keys, LCD 12B and Basic
12B keysets have 12, and 7B keysets have 12. Each key can be programmed for
more than 25 different uses to personalize each phone. Examples of keys include
individual outside line, individual station, group of lines, group of stations and one
touch speed dial buttons. Using these keys eliminates dialing access codes.
The following feature keys have extenders that make them more specific: SPEED
DIAL, SUPERVISOR, PAGE, DSS, DIRECTED PICKUP, GROUP PICKUP, DOOR
PHONE, BOSS, PROGRAMMED MESSAGE, IN AND OUT OF GROUP, FORWARD
and VOICE MAIL TRANSFER. The extender can be a station, a group or another
identifying number.
PROGRAMMED STATION MESSAGES
Any station may select one of twenty messages to be displayed at a calling party’s
keyset. Ten messages are factory-programmed and the remaining ten can be cus-
tomized by the system administrator (16 characters maximum).
NOTE: The calling party must have a display keyset to view these messages.
PROTECTION FROM BARGE-IN
Each station can be programmed as secure or not secure. Secure stations cannot
be barged-in on. A station that is not secure cannot be barged-in on when talking
to a secure station.
PULSE TO TONE SWITCHOVER
When dialing a number on a dial pulse network, a station user can dial # and the
iDCS system will begin to send DTMF.
4.33 
						

							REDIAL
There are three types of external redial available to all station users. Each type can
redial up to a maximum of 18 digits.
!AUTO RETRY—When an outside number is dialed and a busy signal is received,
the auto retry feature can be used to reserve the outside line and automatically
redial the number for a programmable number of attempts (available to keyset
users only).
!LAST NUMBER—The most recently dialed number on a C.O. line is saved and
may be redialed by pressing the redial key or dialing the LNR access code.
!SAVE NUMBER—Any number dialed on a C.O. line may be saved for redial at
a later time.
REMOTE HOLD
When you wish to place a call on hold at another station, press TRSF and dial the
station number (or press the appropriate DSS key). Press the HOLD key. This will
place the call on system hold on an available CALL button or Line Key at the re-
mote station.
RING MODES
Each keyset user can select one of three distinct ways to receive intercom calls.
The phone can automatically answer on the speakerphone, voice announce through
the speaker or receive ringing. When the ring mode is selected, keyset users can
choose one of eight distinct ring tones. Forced Auto Answer is invoked by the call-
ing station and is controlled by the calling station’s class of service.
RINGING PREFERENCE
Lifting the handset or pressing the speaker button automatically answers a call
ringing at the keyset. Using this method, users are assured of answering the oldest
call first. When ringing preference is turned off, the user must press the flashing
button to answer. Users may answer ringing lines in any order by pressing the
flashing button.
SPEAKERPHONE
DCS LCD 24B and DCS LCD 12B keysets have built-in speakerphone. The
speakerphone enables calls to be made and received without the use of the
handset. All iDCS keysets are speakerphones. The iDCS 28 Button and the iDCS
18 Button can have a Full Duplex Speakerphone Module added.
STATION LOCK
With a programmable personal station passcode, any keyset or single line station
can be locked and unlocked to control use of each telephone. There are two lock
options: 1=LOCKED OUTGOING and 2=LOCKED ALL CALLS. See the following
table for more details.
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							0
D E K C O L N U1
D E K C O L
G N I O G T U O2
D E K C O L
S L L A C L L A
s l l a c e d i s t u o e k a MSE YONON
e d i s t u o e v i e c e R
s l l a cS E YSE YON
m o c r e t n i e k a M
s l l a cS E YSE YON
m o c r e t n i e v i e c e R
s l l a cS E YSE YON
TERMINAL STATUS INDICATOR
iDCS keysets are equipped with a terminal status indicator lamp. The terminal
status indicator light is positioned on the top right corner of the keyset above the
display. The terminal status indicator is a tri-colored (red, green, and amber) light
that provides greater visibility of your keysets status than the individual key LEDs.
The terminal status indicator provides the following indications:
– Busy/Off Hook Steady  Red
– Intercom Ring Flashing  Red
– Outside Call Ring Flashing Green
– Recall Ring Flashing Amber
– Message Waiting Flashing  Red
– Do Not Disturb Fast Flash Red at 1 Second Intervals
TRI-COLORED LIGHTS
DCS LCD 24B keysets have 16 keys equipped for tri-colored LED indications (green,
red and amber). The DCS LCD 12B model has six of these keys and the DCS 7
button keysets have three. To avoid confusion, your calls always light green, other
calls show red and recalls light amber. All programmable keys on the iDCS keysets
have tri-colored LEDs.
VOLUME SETTINGS
Each keyset user may separately adjust the volume of the ringer, speaker, handset
receiver, background music, page announcement and off-hook ring tone.
WALL-MOUNTABLE KEYSETS
Each keyset, add on module and 64 button module can be wall mounted by re-
versing the base wedge.
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							DISPLAY FEATURES
ACCOUNT CODE DISPLAY ENHANCED STATION PROGRAMMING
CALL DURATION TIMER IDENTIFICATION OF RECALLS
CALL FOR GROUP IDENTIFICATIONIDENTIFICATION OF TRANSFERS
CALL PROCESSING INFORMATION MESSAGE WAITING CALLER NUMBER
CALLER ID INFORMATION MULTIPLE LANGUAGE SUPPORT
CALLING PARTY NAMEOUTSIDE LINE IDENTIFICATION
CALLING PARTY NUMBER OVERRIDE IDENTIFICATION
CONFERENCE INFORMATIONPROGRAMMED MESSAGE DISPLAY
DATE AND TIME DISPLAYSOFT KEYS
DIALED BY NAMESTOPWATCH TIMER
DIALED NUMBER UCD SUPERVISOR DISPLAYS
4.3 DISPLAY FEATURE DESCRIPTIONS
ACCOUNT CODE DISPLAY
Account codes are conveniently displayed for easy confirmation. If entered incor-
rectly, users may press the ACCOUNT key again and reenter the account code.
CALL DURATION TIMER
The system can automatically time outside calls and show the duration in minutes and
seconds. Station users may manually time calls by pressing the TIMER button.
CALL FOR GROUP IDENTIFICATION
When a call is made to a station group, the display shows [CALL FOR GROUP]
and the user’s group number. These calls can be answered with a different greet-
ing than calls to the user’s extension number.
CALL PROCESSING INFORMATION
During everyday call handling, the keyset display will provide information that is
helpful and in some cases invaluable. Displays such as [CALL FROM 203],
[TRANSFER TO 202], [701: RINGING], [TRANSFER FM 203], [708 busy], [Camp
on to 204], [Recall from 204], [Call for 501], [message from 204] and [FWD ALL to
204] keep users informed of what is happening and where they are. In some con-
ditions, the user is prompted to take action and in other cases the user receives
directory information.
CALLER ID INFORMATION
Caller ID information is dependent on the use of display keysets. The following list
explains the displays that are used with Caller ID.
NAME/NUMBER DISPLAY
Each display keyset user can decide if he/she wants to see the Caller ID name or
4.36 
						

							Caller ID number in the display. Regardless of which one is selected to be seen
first, the N/N key is pressed to view the other piece of CID information.
NEXT CALL
In the event that there is a call waiting or a camped-on call at the user’s keyset, the
user can press the NEXT key to display the Caller ID information associated with
the next call in queue at the station. Either the CID name or CID number will show in
the display depending on the N/N selection.
SAVE CID/ANI NUMBER
At any time during an incoming call that provides CID information, the user may
press the SAVE key. This saves the CID number in the Save Number feature. Press-
ing the SAVE number redial key will dial the CID number. The system must be
using LCR to dial the saved number.
STORE CID/ANI NUMBER
At any time during an incoming call that provides CID information, the user may
press the STORE key. This saves the CID number as a speed dial number in the
personal speed dial list. The system must be using LCR to dial the stored number.
INQUIRE PARK/HOLD
When a user is informed that an incoming call is on hold or has been parked, the
user may view the Caller ID or ANI information before he/she retrieves the call. This
will influence how the user chooses to handle the call.
CID/ANI REVIEW LIST
This feature allows display keyset users to review CID information for calls sent to
their stations. This list can be from ten to fifty calls in a first in, first out basis. The list
includes calls that were answered and calls that rang the user’s station but that
were not answered. When reviewing this list, the user can press one button to dial
the person back. The system must be using LCR to dial the stored number.
INVESTIGATE
This feature allows selected stations with a special class of service to investigate
any call in progress. If CID/ANI information is available for an incoming call, the
selected stations can know to whom the iDCS 100 user is speaking. On outgoing
calls, the selected stations can see who was called. After investigating, the se-
lected stations may barge-in on the conversation, disconnect the call or hang up.
ABANDON CALL LIST (50)
The system has a system-wide abandon call list that stores CID/ANI information for
calls that rang but were not answered. The list is accessed using the operator’s
passcode. When reviewing this list, you are provided options to CLEAR the entry or
DIAL the number. You can use the NND key to toggle between the CID name, CID
or ANI number and the date and time the call came in. The system must be using
4.37 
						

							LCR to dial numbers from the abandon call list. The abandoned call list will store
up to 50 unanswered calls on iDCS 100.
CALLING PARTY NAME
For intercom calls, display keysets show the calling party’s name before answer-
ing. The names must be stored in the system directory list and can be up to 11
characters long.
CALLING PARTY NUMBER
When an intercom call is received, all display stations show the calling party’s
extension number before the call is answered.
CONFERENCE INFORMATION
When a conference is set up, each extension and outside line number is displayed
at the controlling station when it is added. When a station is added, its display
shows [Conf with xxx] alerting the user that other parties are on the line.
DATE AND TIME DISPLAY
In the idle condition, the current date and time are conveniently displayed. Display
keysets can have a 12 or 24 hour clock in either the ORIENTAL or WESTERN dis-
play format with information shown in upper case or lower case letters.
DIAL BY NAME
Each station and speed dial number can have an associated directory name. Any
station or speed dial number can be selected by scrolling alphabetically through a
directory list. There are three directories:
1. System wide speed dial list
2. Personal speed dial list
3. Station directory list
This online “phone book” allows display keyset users to look up and dial any speed
dial number or station in seconds.
DIALED NUMBER
When an outside call is made, digits are displayed as the user dials them. If the
display indicates an incorrect number was dialed, the user can quickly hang up
before billing begins.
ENHANCED STATION PROGRAMMING
Personal programming options are easier to select and confirm with the help of the
display.
4.38 
						

							IDENTIFICATION OF RECALLS
Hold recalls and transfer recalls are identified differently than other ringing calls.
Hold recalls indicate the recalling line or station number and the associated name.
Transfer recalls indicate the recalling line or station and where it is coming from.
IDENTIFICATION OF TRANSFERS
The display will identify who transferred a call to the user.
MESSAGE WAITING CALLER NUMBER
When the message indication is on, pressing the MESSAGE button displays the
station number(s) of the person(s) who have messages for the user. Display keyset
users can scroll up and down to view message indications.
MULTIPLE LANGUAGE SUPPORT
The iDCS 100 has a user definable setting for the language of the keyset interac-
tive displays. There are eight languages currently in the system. The languages
are as follows and are defined in MMC 121: English, German, Portuguese, Norwe-
gian, Danish, Dutch, Italian, Spanish, and Swedish.
OUTSIDE LINE IDENTIFICATION
Each line can be identified with an 11 character name. Incoming calls display this
name before the call is answered. This feature is helpful when individual lines
must be answered with different greetings.
OVERRIDE IDENTIFICATION
If another station barges-in on a user’s conversation, the display will alert the user
with a [Barge from 2xx] display if the system is set for barge-in with tone.
PROGRAMMED MESSAGE DISPLAY
Preprogrammed station messages set by other stations are displayed at the call-
ing station’s keyset.
SOFT KEYS
Below the display, there are three soft keys and a SCROLL button. These keys
allow the user to access features in his/her class of service without requiring the
keyset to have designated feature keys.
STOPWATCH TIMER
Display keyset users find this feature very convenient to time meetings, calls and
other functions. Users simply press once to start the timer and press again to stop
the timer.
UCD SUPERVISOR DISPLAYS
With the optional AA card, when UCD is used, multiple supervisors can view infor-
mation about the UCD groups calls or agents.
4.39 
						

							4.40
CALL SCREEN
This allows the supervisor to view how many calls are in queue, the longest wait
time, how many calls have been received today, what the average time in queue is
and how many calls were abandoned.
AGENT SCREEN
This allows the supervisor to monitor how many agents are logged in, check each
agents status (IN GROUP, OUT OF GROUP, or DND), view each agents total number
of calls, average call length or average ring time.
NOTE: Accessing this screen will also allow a Supervisor to change the status of
each agent (IN GROUP, OUT GROUP, or DND). 
						

							SAMPLE DISPLAYS
All display model keysets have a 32 character liquid crystal display. Helpful call process-
ing information is provided so everyday call handling is quick and easy. Here are just
some of the displays you may see.
Idle display shows extension, name, day, date
and time.This station is camped-on to extension 203 and is
waiting for 203 to answer.
This station in the sales department is receiving
a group call from Mr. Smith.This display tells you this is a new incoming call to
the sales department.
This station is calling station 203 which is
currently busy.This station is receiving an off-hook voice
announcement from station 203.
This station is on a conference call with John,
extension 203. Assume other parties will hear
your conversation.This station is on a conference call with extension
202 and trunk 702 and has the option to add two
more parties.
This station is transferring a call to John at
extension 203.This station is receiving a call from extension 201.
This station is setting the Do Not Disturb
feature.This station is speaking on trunk 703.
209:Tim Kelly
FRI 23 Sep 02:54
Call for 501
202 Mr. Smith
203: Busy
CBK MSG CAMP

Conf with 203
John
Transfer to 203
John
DO NOT DISTURB
ON        OFFCamp on to 203
Wait for answer
Call for 501
706 Local #6
OHVA from 203
REJECT
CONF:202 702
CONF

Call from 201
Operator
703 Local 3
CONF PAGE MUTE

4.41 
						

							SAMPLE CALLER ID DISPLAYS
SAMSUNG TELECOM
CALL FOR:500
This display shows an incoming call from
Samsung Telecom ringing at group 500.
13054264100
702:RINGING
This display shows an incoming call from 1-
305-426-4100 on Line 702 ringing directly at
your station.
SAMSUNG TELECOM
CLEAR  NND DIAL


This display shows an entry in a station
review list showing the three initial options.
The arrow indicates other options available
to you by pressing the SCROLL key.
SAMSUNG TELECOM
BARGE NND  DROP
This display shows an investigation of a
station that is talking to Samsung Telecom.
Investigator can BARGE-in to the conversa-
tion, DROP the call from the system or
examine further NND information.This display shows the information on the
abandoned call list. This call came in on
May 25 at 9:41 on line 702. The user
can CLEAR the entry, DIAL the caller back
or examine further NND information.
A.M.
TALKING TO:203
BARGE      DROP
13054264100
TRANSFER FM 201
This display shows a call from 1-305-426-
4100 that has been transferred to you from
station 201.
05/25,09:41,702
CLEAR NND  DIAL
SAMSUNG TELECOM
ANS  NND IGNORE
This display is seen while using the
INQUIRE feature. It shows the three options
available while you are checking on a held
or parked call.
13054264100
NEXT  NND  ANS
This display is seen while examining calls in
queue at your keyset.
This display can be seen when investigating
an intercom call. The investigator can
BARGE-in or DROP the connection.
4.42