Samsung Idcs 100 Digital Communications System General Description Manual

							AUTHORIZATION CODES
Authorization codes are used to give permission to make a call. A maximum of 250
four digit authorization codes can be either forced or voluntary. When used, autho-
rization codes will automatically change the dialing station’s class of service to the
level assigned to the authorization code. Authorization codes may be programmed
to print or not print on SMDR.
FORCED
When a station is programmed for forced authorization, the user must always enter
this code before dialing is allowed. The dialed authorization code is verified from
the system list of 250 authorization codes.
VOLUNTARY
Any station user can always enter an authorization code before they begin dialing.
The dialed authorization code is verified from a system list of 250 authorization
codes.
AUTO ATTENDANT
The SMISC2 card for the IDCS 100 includes four ports of auto attendant for simulta-
neous answering and call processing. Sixteen professionally recorded prompts
inform callers of the progress of their calls. Several examples are the following:
“I’m sorry. There is no answer”, “That station is busy” and “Invalid number. Please
try again”, Two minutes of battery-backed random access memory (RAM) provide
up to 48 customer recordings for announcements or greetings. Twelve individual
greeting boxes, each with its own dialing options, allow you to build call routing
branches as needed. Callers are routed through the branches by dialing exten-
sion numbers or single digits.
NOTE: Requires optional hardware and/or software. Ask your dealer for details.
AUTOMATIC HOLD
While a keyset user is engaged on an outside (C.O.) call, pressing another trunk
key, route key or CALL button automatically places the call on hold when Automatic
Hold is enabled. Pressing TRSF, CONFERENCE, PAGE or a DSS key always auto-
matically places a C.O. call on hold. Intercom calls can be automatically held only
by pressing TRSF or CONFERENCE. Each keyset user can enable or disable Auto-
matic Hold.
BACKGROUND MUSIC
Keyset users may choose to hear music through their keyset speakers when op-
tional external sources are installed. Each user may adjust this level by the use of a
volume control program at the selected keyset.
4.3 
						

							4.4
CALL ACTIVITY DISPLAY
The iDCS 100 will record and buffer all calling activity within the system. With a Call
Activity Display (CAD) key, the iDCS 100 will display a “snapshot” of the following
information:
•The maximum number of ports that have been used
•The maximum number of trunks that have been used
•The maximum number of stations that have been used
•The current number of ports in use
•The current number of trunks in use
•The current number of stations in use
NOTE: This feature is only available on a iDCS 100 with a MEM4.
CALLER IDENTIFICATION
The iDCS 100 supports three methods of identifying an incoming caller depend-
ing on the circuit type as described below.
AUTOMATIC NUMBER IDENTIFICATION (ANI)
On a digital T1 trunk programmed as E&M trunks calling party information is called
ANI. This information is the telephone number of the calling party and is sent as in-
band DTMF digits during the call setup. Care should be taken to ensure the system
has sufficient DTMF receiver resources to handle the expected volume of call traf-
fic. Although ANI provides the number only, a name can be attached to the tele-
phone number of frequent callers via the CID/ANI translation table.
CALLER ID
On an analog, loop start CO line, calling party information is called Caller ID and is
available from the telephone company in two formats, Number only and Name
and Number, sometimes called Deluxe. The iDCS 100 is compatible with both
formats. Even if the telephone company only offers the number only, a name can
be attached to the telephone number of frequent callers via the CID/ANI translation
table.
CALLING LINE IDENTIFICATION (CLI)
On ISDN circuits, calling party information is called CLI and is supported on both
BRI and PRI type circuits as described below.
BRI On BRI circuits the iDCS 100 only supports Number delivery and, like ANI, a
name can be attached to the telephone number of frequent callers via the CID/ANI
translation table.
PRI On 5ESS and NI2 PRI circuits both name and number support is provided
on the iDCS 100 system. On a DMS100 circuit only Number service is provided. 
						

							CALLER ID FEATURES
The following features apply to all forms of Caller Identification, however, to make
them easier to read caller identification is referred to as Caller ID.
NAME/NUMBER DISPLAY
Each LCD keyset user can decide if he/she wants to see the name or number in the
display. Regardless of which one is selected to be seen first, the NND key is pressed
to view the other pieces of information.
NEXT CALL
In the event that you have a call waiting or a camped-on call at your keyset, you can
press the NEXT key to display the Caller ID information associated with this next
call in queue at your station. Either the Caller ID name or number will show in the
display depending on your selection.
SAVE CALLER ID NUMBER
At any time during an incoming call that provides Caller ID information, you may
press the SAVE key. This saves the Caller ID number in the Save Number feature.
Pressing the SAVE number redial key will dial the Caller ID number. The system
must be using Least Cost Routing (LCR) to dial the saved number.
STORE CALLER ID NUMBER
At any time during an incoming call that provides Caller ID information, you may
press the STORE key. This saves the Caller ID number as a speed dial number in
your personal speed dial list. The system must be using LCR to dial the stored
number.
INQUIRE PARK/HOLD
Having been informed that an incoming call is on hold or has been parked, you
may view the Caller ID information before you retrieve the call. This will influence
how you choose to handle the call.
CALLER ID REVIEW LIST
This feature allows display keyset users to review Caller ID information for calls
sent to their stations. This list can be from ten to fifty calls in a first in, first out basis.
The list includes calls that you answered and calls that rang your station but that
you did not answer. When reviewing this list, you can press one button to dial the
person back. The system must be using LCR to dial the stored number.
INVESTIGATE
This feature allows selected stations with a special class of service to investigate
any call in progress. If Caller ID information is available for an incoming call, you
will know to whom this station user is speaking. On outgoing calls, you can see
who was called. After investigating, you may barge-in on the conversation, discon-
nect the call or hang up.
4.5 
						

							ABANDON CALL LIST
The system has a system-wide abandon call list that stores Caller ID information
for calls that rang but were not answered. The list is accessed using the
administrator’s passcode. When reviewing this list, you are provided options to
CLEAR the entry or DIAL the number. You can see the NND key to toggle between
the Caller ID name, number and the date and time the call came in. The system
must be using LCR to dial numbers from the abandon call list. The abandoned call
list will store up to 50 unanswered calls.
Caller ID ON SMDR
The Station Message Detail Records report can be set to include Caller ID name
and Caller ID number for incoming calls. This format expands the printout to 113
characters. Use a wide carriage printer or an 80 column printer set for condensed
print.
NUMBER TO NAME TRANSLATION
The system provides a translation table for 350 entries on iDCS 100. When the
Caller ID number is received, the table is searched. When a match is found, the
system will display the corresponding name.
Caller ID SEND
The CID Send feature works in conjunction with the DID numbers assigned to a PRI
trunk. When an outgoing call is made over the PRI the system can be programmed
to send as caller id the did number associated with that station.
CALL FORWARDING
This feature allows the user to redirect (forward) incoming calls. The calls can be
redirected to the attendant, a hunt group, voice mail, external number or another
station user. If the destination station is in Do Not Disturb (DND), the calling party
will receive DND/Reorder tone. Calls cannot be forwarded to a door phone.
ALL CALLS
This type of forwarding is not affected by the condition of the station. All calls are
immediately redirected to the designated destination. If desired, the destination
station may redirect the call back to the forwarded station by using the transfer
feature. The forwarded station user can continue to originate calls as usual. If no
key is programmed as Forward All, the TRSF key lights steady when a Forward All
condition is set.
BUSY
This feature forwards all calls only when the station set is busy. The station user can
originate calls as usual.
NO ANSWER
This feature forwards calls that are not answered within a preprogrammed time.
4.6 
						

							The user can originate calls as usual and receive call if present. The timer is pro-
grammable on a per-station basis to allow for differences in individual work habits.
BUSY/NO ANSWER
This feature allows the station user to use both types of forwarding simultaneously,
provided the destinations have already been entered in the usual manner.
FORWARD DND
This feature works with the Do Not Disturb feature. This allows calls directed to a
station in Do Not Disturb or One Time Do Not Disturb to forward immediately to
another destination.
FOLLOW ME
This feature allows the user to forward all calls from another station to the user’s
station or change the forward destination to the user’s current location.
EXTERNAL
This feature forwards C.O. calls to an external number via a central office trunk if
allowed by class of service. Intercom calls may also be programmed to forward to
an external number via a central office trunk. These calls will forward only after the
programmable external call forward delay timer expires. This timer is program-
mable on a per station basis.
TO VOICE MAIL
Each station may be programmed to allow or deny the ability to forward intercom
calls to voice mail. When denied, valuable message time in the voice mail system
can be saved.
PRESET DESTINATION
If desired this feature provides for a permanent (preset) forward no answer desti-
nation for each extension. It can only be programmed by the system technician or
system administrator. When any station does not have FWD/NO-ANSWER set, the
call will ring this preset destination if one is programmed.
CALL FORWARD BUSY (CFB) (Enhanced Version Software/MEM4)
This is a different feature from the normal call forward busy and is only used when
the forward destination is in a different node of the network. The operation of the
feature is the same as the normal forward busy where when the forwarded station
is busy a calling station will be forwarded to the forward destination.
CALL FORWARD NO RESPONSE (CFNR) (Enhanced Version Software/MEM4)
This is a different feature from the normal call forward no answer and is only used
when the forward destination is in a different node of the network. The operation of
the feature is the same as the normal forward no answer where when the forwarded
station does not answer after a programmed amount of time a calling station will
be forwarded to the forward destination.
4.7 
						

							CALL FORWARD UNCONDITIONAL (CFU) (Enhanced Version Software/MEM4)
This is a different feature from the normal call forward all and is only used when the
forward destination is in a different node of the network. The operation of the fea-
ture is the same as the normal forward all where all calls to the forwarded station
will be forwarded to the forward destination.
CALL HOLD (EXCLUSIVE)
Outside calls can be placed on exclusive hold at any keyset by pressing HOLD twice
during a call. Calls placed on exclusive hold can only be retrieved at the keyset that
placed the call on hold. Intercom calls are always placed on exclusive hold. Exclusive
hold for trunk calls can be denied in class of service.
CALL HOLD (SYSTEM)
Outside calls can be placed on system hold at any station. Users may dial the
access code or press the HOLD button. Calls on system hold may be retrieved at
any station.
CALL HOLD (REMOTE)
Outside calls can be placed on hold at a remote station. This feature allows calls to
be answered at one keyset and placed on hold at another station. This allows time
for the user to proceed to that station or allows the party that the call was intended
for to have that call placed at their station. The call or trunk button will flash at the
remote hold station. NOTE: Intercom calls cannot be remote held.
CALL PARK AND PAGE
Each C.O. line has its own park zone. This simple method eliminates confusion
and ensures that a park zone is always available. Pressing the PAGE key parks the
call automatically. There are no extra buttons to press and there is no lost time
looking for a free zone.
CALL PICKUP
DIRECTED
With directed call pickup, users can answer calls ringing at any station by dialing a
code plus that station’s extension number or by pressing the feature button and
then dialing the extension. There is a system option to allow a DSS key to perform
a pickup function rather than a transfer function when pressed.
GROUPS
In addition, calls can be picked up from a station group in a similar manner. The
group pickup feature allows users to answer any call ringing within any pickup
group. There are 20 pickup groups available on iDCS 100. A station cannot be in
more than one pickup group. To use this feature, station users either dial the ac-
cess code or press the assigned feature button followed by the pickup group num-
ber.
4.8 
						

							4.9
CALL WAITING/CAMP-ON
Busy stations are notified that a call is waiting (camped-on) when they receive a
tone. The tone is repeated at a programmable interval. Keysets receive an off-hook
ring signal through the speaker and single line stations receive a tone in the hand-
set. The volume of the camp-on tone can be set by the station user. Camped-on
calls follow Forward No Answer if a Forward No Answer destination has been set.
Optionally any station can be programmed to automatically camp-on to a busy
station instead of having to press the camp-on button or dial a camp-on code.
CALLER EMERGENCY SERVICE ID (CESID)
This is a service where the telephone system sends a number, usually a call back
number, to the Public Service Answering point (PSAP) when a station user dials
911. This number is associated in the PSAP with a location indicating exactly where
the call originated. This allows the emergency services to respond directly to the
correct building or floor of a building rather than to have to make inquiries as to the
location of the emergency. This service is sometimes referred to as Enhanced 911
or E-911. This service is provided via an ISDN PRI circuit configured for both way
DID connected to the TEPRI card.
CENTREX/PBX USE
CENTREX and PBX lines can be installed in lieu of central office trunks. CENTREX
and PBX feature access codes including the command for hook-flash (FLASH) can
be stored under one touch buttons. Toll restriction programming can ignore PBX or
CENTREX access codes so that toll calls can be controlled when using these ser-
vices.
CHAIN DIALING
Keyset users may manually dial additional digits following a speed dial call or
chain together as many speed dial numbers as are required.
CHAIN FORWARD
The chain forward option determines whether a forwarded call that subsequently
forwards to voicemail will target the original stations mailbox or the second sta-
tions mailbox.
CLASS OF SERVICE
The system allows a maximum of 30 station classes of service. Each class of ser-
vice can be customized in memory to allow or deny access to features and to de-
fine a station’s dialing class. Each station can be assigned different classes of
service for day and night operation.
COMMON BELL CONTROL
The MISC daughter board provides relays that may be programmed to control a
customer-provided common bell or common audible device. These contacts must 
						

							be programmed as members of a station group and may provide steady or inter-
rupted closure.
CONFERENCE
The system allows six simultaneous conferences up to 5 parties each. If a SCM
daughter board is installed, then the system allows a total of 24 simultaneous con-
ferences up to 5 parties each.
ADD-ON (5 PARTY)
Any combination of up to five parties (stations or outside lines) can be joined to-
gether in an add-on conference. Parties may be eliminated or added after a confer-
ence has been established.
UNSUPERVISED
A station user may set up a conference with two or more outside lines and then exit
the conference leaving the outside lines connected in an unsupervised (trunk to
trunk) conference.
COMPUTER TELEPHONY INTEGRATION (CTI)
Computer Telephone Integration (CTI) allows integration between the iDCS 100
and a personal computer (PC) on a local area network (LAN). Caller ID service is
required for TAPI inbound call applications that use the CID information to display
computer records in conjunction with the presentation of the call to the station on
the iDCS 100.
SMART CENTRE
Smart Centre is an ACD type reporting package that connects to the iDCS 100 CTI
link and can provide group status information to a reader board as well as provid-
ing a wide variety of printed reports showing current and historical data.
SMART OPERATOR
Smart Operator is a software application that connects to the iDCS 100 CTI link and
provides a PC based attendant console adjunct. This application works in con-
junction with the operators keyset to give improved visibility of station status within
the system and to make directory searching easier.
TAPI 2.1
TAPI 2.1 is the method of integrating the iDCS 100 system to a computer. TAPI 2.1 is
a LAN based solution allowing computers to communicate directly to the telephone
system over the network system. This establishes a logical connection rather than
a physical connection between telephone and computer. It eliminates the cost and
administrative overhead of connecting every PC to a desktop phone. It empha-
sizes third-party call control. (Example: calls can be tracked as they are transferred,
making it more suited to large office applications).
4.10 
						

							CUSTOMER SET RELOCATION
Customer Set Relocation allows the customer to exchange or swap similar stations
in the iDCS 100 without wiring changes. All individual station assignments such as
trunk ring, station group, station COS, station speed dial, button appearances, call
forwarding, etc. will follow the Customer Set Relocation program.
DATA SECURITY
Single line extensions used with modems and facsimile machines can be pro-
grammed so that they will not receive any system-generated tones that would dis-
rupt data transmissions. In addition, these devices receive iDCS C.O. ringing pat-
tern instead of intercom ring pattern. Devices connected to an SLI card receive a
disconnect signal upon termination.
DATABASE PRINTOUT
A copy of the customer database can be obtained by using PCMMC. This informa-
tion can be directed to a printer or the PC screen and may be done either on-site or
remotely. A complete database or specific data blocks may be obtained.
DAYLIGHT SAVING TIME-AUTOMATIC
The system has a table that can be programmed with the daylight savings change
dates for up to 10 years. At 2:00 am on these dates the system will automatically
adjust the system clock to match daylight savings time. If no dates are programmed
the clock will not change.
DIALED NUMBER IDENTIFICATION SERVICE (DNIS)
When DNIS service is provided on an incoming E&M trunk the iDCS 100 can route
calls based on the numbers received. (See DID)
DIRECT IN LINES
Outside lines may be programmed to bypass the operator(s) and ring directly at
any station or group of stations.
DIRECT INWARD DIALING (DID) T1/COPPER
The term Direct Inward Dialing refers to types of digit steered inbound call han-
dling. These are DID, Both Way DID,  Dialed Number Identification service (DNIS)
and Direct Dial In (DDI). The iDCS 100 supports the types described below.
DID is an inbound only service where multiple telephone numbers are assigned,
usually in blocks of twenty, to a single circuit or small group of circuits. These cir-
cuits can be single pair analog circuits that will terminate on a DID card. DID cir-
cuits can be channels on a digital T1 service terminating on an iDCS 100 TEPRI
card.
Both way DID is a service that combines DID service with normal outbound local
telephone service. This service is provided over E&M tie line circuits. These E&M
4.11 
						

							tie line circuits can terminate on either the iDCS E&M card or on a channel of a
digital T1 circuit on an iDCS TEPRI card.
Dialed Number Identification service (DNIS) is a feature of 800 or 900 type num-
bers that allows the number dialed by the caller to be identified in the telephone
system by means of a sequence of DTMF digits (usually four). This service termi-
nates on E&M tie lines. These E&M tie line circuits can terminate on either the iDCS
E&M card or on a channel of a digital T1 circuit on an iDCS TEPRI card.
Direct Dial In (DDI). This is the name given to the above three services when they
are provided over an ISDN PRI circuit.
DIRECT INWARD SYSTEM ACCESS (DISA)
Users can call in on specific DISA lines at any time, input a security code and re-
ceive system dial tone. Users can now place internal calls or if permitted, calls
using C.O. lines. The caller must have a tone dial phone and know his/her DISA
security code. DISA lines can be used as both way lines or incoming only and may
be active in day mode, night mode or both. The C.O. lines used for DISA must have
disconnect supervision.
DIRECT TRUNK SELECTION
Each station can be allowed access to or denied access from a trunk or trunk group
by access code when LCR is activated. When restricted, the station user must use
a trunk key or a route key.
DIRECTORY NAMES
Each station, station group and C.O. line may be assigned a directory name (maxi-
mum 11 characters). In addition, each personal speed dial number, system speed
dial number and entry in the DID translation table may be assigned a name (maxi-
mum 11 characters). These names are displayed during calls with these ports and
in the case of station and speed dial names, can be used to originate calls. See the
Dial by Name feature (Station Features).
DISA SECURITY
Telephone fraud and long distance theft are a serious concern. The iDCS 100 pro-
vides a strong DISA security system. If an incorrect DISA passcode is entered re-
peatedly (as is the case with “hackers”), the DISA system can be automatically
disabled temporarily. Both the number of incorrect passcode attempts and the
time that DISA is disabled are programmable. In addition, all failed attempts to
access DISA print on SMDR (if provided) with a “DE” DISA error flag.
DISTINCTIVE RINGING
A user knows the type of call received by the type of ring heard. Outside calls have
a single ring repeated while internal calls have a double ring repeated.
4.12