Samsung Dcs Hotel Operator General Description Manual

CONTENTSSAMPLE UCD DISPLAYS
4–3.7
average time in
queue is 03:51

 !  
 
 7 
 
8      

005 calls in
queue now

  ! 
 
	  
 
 	  5#- 

201: answered
065 calls today

   
    

 
	
124 calls
received today

 5#- 
  
!  


	
  /    
 9
 

   
	 
 
202: Sondra
STATUS: OUT
longest wait...

4.4 SAMPLE SMDR PRINTOUT
(WITHOUT CALLER ID)
4–4.1
CONTENTS   

4.5 SAMPLE SMDR PRINTOUT
(WITH CALLER ID/ANI NUMBER)
4 –5.1
CONTENTS   

CONTENTS
4–6.1
4.6 SAMPLE UCD REPORT
=======================================================
UCD GROUP 529 : SALES
FROM: SUN 02 Feb 00:00
TO  : SUN 02 Feb 02:54
CALL STATISTICS
===============
AVERAGE RING TIME(TIME TO ANSWER)......00:40
NUMBER OF TIMES ALL AGENTS BUSY........00002
AVERAGE TIME IN QUEUE..................00:51
TOTAL CALLS RECEIVED...................00011
LONGEST QUEUE TIME(TODAY)..............02:14
TOTAL CALLS ABANDONED..................00004
AGENT STATISTICS
================
MEMBER...

CONTENTS4.7 UCD CALL STATISTICS
CALLS IN QUEUE NOW
How many calls are currently in queue.
This statistic is a real time statistic and so will not print on a report.
ABANDONED CALLS
This shows the number of callers that reached the UCD group, but hung up before
being answered. A high number probably means that there are not enough agents
available and the wait time is too long.
AVERAGE RING TIME
This is calculated from the time an agent begins to ring until the time an agent
answers the call, this does...

CONTENTS
If this number is less than the total calls received by all the agents it is possible that
calls were transferred from one agent to another.
If this number is more than the total calls received by all the agents it is possible
that calls were unanswered by an agent and went to final destination or callers
hung up while in queue.
This statistic includes:
a) Calls answered by agent.
b) Calls that are not answered by an agent and go to final destination.
c) Calls that are sent to the UCD group but...

CONTENTS
4–8.1
4.8 UCD AGENT STATISTICS
LOGGED IN
The number of stations programmed in the UCD group and the number of stations
that are currently logged in.
This statistic is a real time statistic and so will not print on a report.
STATUS
This screen shows the agents name, extension number and status. The status can
be In Group, Out of group or in DND.
This statistic is a real time statistic and so will not print on a report.
CALLS ANSWERED
The total number of calls answered by the agent. This does not...

CONTENTSPART 5. GENERAL USER INFORMATION
5.1 RADIO FREQUENCY INTERFERENCE
WARNING: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is oper-
ated in a commercial environment. This equipment generates, uses and can radiate radio
frequency energy. If not installed and operated in accordance with the instruction...

CONTENTS
The PROSTAR DCS may be configured as a key system or a hybrid system. Depending
on the method of operation, the appropriate FCC number must be given to the telephone
company. Certain features such as pooled access by button or dial access, LCR, off premise
extensions and tie lines may require the hybrid registration. Check with the local tele-
phone company providing the service if you are in doubt. It is the customer’s responsibility
to comply with local telephone company tariffs.
TELEPHONE...

CONTENTS
not exceed 5.0. To be certain of the number of devices that may be connected to the line,
as determined by the number of RENs, contact the telephone company to determine the
maximum REN for the calling area.
INCIDENCE OF HARM
If the terminal equipment, the PROSTAR DCS, causes harm to the telephone network,
the telephone company will notify you in advance that temporary discontinuance of ser-
vice may be required. But if advance notice is not practical, the telephone company will
notify the...