Samsung Dcs Hotel Operator General Description Manual

GUIDE
CONTENTS
for the DCS System
S
YSTEM ADMINISTRATOR GUIDE   

GUIDE
CONTENTS
TABLE OF CONTENTS
ABOUT THIS BOOK........................................................... 1
CHECK IN / CHECK OUT................................................ 2
Checking in a guest when you know an available room number....... 3
Checking in a guest when you don’t know
an available room number............................................................ 5
Entering room names from your keyset.............................................7
Checking a guest out of a room using the Check Out...

GUIDE
CONTENTS
PRINTED REPORTS.........................................................22
Printing a phone bill for a room.........................................................23
Printing a guest or meeting room bill................................................24
ROOM STATUS REVIEW.........................................25–26
Viewing and changing the status of a room......................................27
Using the console to view room status............................................28
Printing...

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CONTENTS
1
ABOUT THIS BOOK
This book contains instructions for the special Hotel / Motel features contained
in your telephone system software. These features will generally be used by a
front desk clerk to manage check in, check out, and various other room use
related functions and by other employees to bill items to a room.
A copy of this guide should be kept in close proximity to any keyset that will be
using some or all of these features as it will be a useful reference and staff
training tool. 

GUIDE
CONTENTS
CHECK IN / CHECK OUT
CHECK IN
There are two methods that can be used, by an administrator display keyset,
when checking a guest into a room.It is possible to check a guest into a room,
whether you know an available room number or not.
The CHECK IN key is utilized when an available room number is known. The
HOTEL key is utilized when an available room number is NOT known.
When a guest is checked into a room, the guest’s name may be assigned to the
room (the name will automatically be erased...

GUIDE
CONTENTS
CHECKING IN A GUEST WHEN YOU 
KNOW AN AVAILABLE ROOM NUMBER
ACTION DISPLAY
1. Press  CHECK IN  key and enter Enter Room
the room number. NUMBER:XXXX
2. Enter your Staff ID CODE. Enter Staff Code 
XXXX
3. Enter the item code for the Enter Item Code
room (billing code). XX
4. Enter the nightly room rate (Item Cost) Enter Item Cost
you must enter 5 digits. XXX.XX
5. Press  ACCEPT if the information in the Rm:XXXX $XXX.XX
display is correct or press  CHANGE if ACCEPT    CHANGE
the information...

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CONTENTS
4 12. Pressing exit will complete the check inName:John Smith
procedure and return your telephone toEXIT      PRINT
idle.
13. Press PRINT to receive the initial room
account summary. 

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CONTENTS
CHECKING IN A GUEST WHEN YOU
DON’T KNOW AN AVAILABLE ROOM
NUMBER
ACTIONDISPLAY
1. Press HOTEL key.Room Check Phone
Stat  Out   Bill
2. Press ROOM STATUS.Enter Room:XXXX
AVAIL RPT OCCUP
3. Press AVAIL.Smoking Room?
YES           NO
4. Select room type, first available209
room is displayed.CHECK IN    EXIT
5. Scroll through the available rooms215
using the VOL UP and DOWN keysCHECK IN    EXIT
and select the desired room by
pressing the CHECK IN soft key.
6. Enter your Staff ID CODE.Enter...

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CONTENTS
6
12. Select if the cash deposit is to be applied Cash Deposit
to the cost of the room or to phone calls. ROOM       PHONE
The deposit type not selected may be 
accessed by using the  CREDIT key after
the check in procedure is completed.
See pages 10 and  11 .
13. Enter the amount of the deposit, Credit Room
you must enter 5 digits. $XXX.XX
14. Press  ACCEPT if the information shown Rm:XXXX $XXX.XX
is correct or press  CHANGE if it is wrong. ACCEPT    CHANGE
15. You may now enter the...

GUIDE
CONTENTS
ENTERING ROOM NAMES FROM YOUR
KEYSET
You can assign an 11 character name to your guest room. This allows you to
call the guests by using the directory dial feature. You can enter a guest’s name
during the check in procedure or use the following procedure:
To program a room name:

Enter customer level programming.

Press TRSF and then dial 104.

Write the name of your guest using the dial pad keys. Each press of a
key selects a character. Pressing the NEXT key moves the cursor to the
next...