Samsung Dcs Hotel Operator General Description Manual

GUIDE
CONTENTS
28
USING THE CONSOLE TO VIEW ROOM
STATUS
If your keyset has a room status view key and is equipped with one or two
consoles programmed with DSS/BLF keys for each of  the rooms, you can view
the status of all programmed rooms on the console.
Press the Room Status View (RSV) key and dial the type of room status you
want to check from the list below.
T I G I DSU T A T SNO I T P I R C S E D
0E L B A L I A V AN I K C E H C O T T S E U G A R O F Y D A E R S I M O O R
1DE I P U C C OM O O R E H T...

GUIDE
CONTENTS
PRINTING A ROOM STATUS REPORT
ACTIONDISPLAY
1. Press the HOTEL key.Room Check Phone
2. Press ROOM STAT.Stat  Out  Bill
3. Press the RPT key.Enter Room:XXXX
AVAIL RPT OCCUP
4. Select the type of report you wantPrint Report
by using the SCROLL key to cycleCLEAN     MAINT

through the various reports.
5. When the status type that you wishPrint Report
to print out is displayed, press theAVAIL     OCCUP

associated soft key to generate the
report.Print Report
HOLD  ALL  EXIT

6. Pressing the...

GUIDE
CONTENTS
MAID SERVICE
Housekeeping and maintenance personnel can also update the status of a 
room. When a room is checked out or reaches the automatic daily update
timer, the room status is changed to  NEEDS CLEANING. After cleaning the
room, the housekeeper dials the  HOTEL feature access code, followed by
his/her staff ID code and the proper activity code (see table below). This will
update the room status (if the room was checked out the status will be
updated to  AVAILABLE , if the room still...

GUIDE
CONTENTS
31
WAKE UP CALLS
Wake up calls can be set by either an administrator display keyset or the guest
room phone.
The administrator display keyset can utilize the WAKEUP key and follow the
LCD instructions.
A guest room or non display keyset can set a wake up call by dialing the
WAKEUP system access code (51) and  the four digit military time for the wake
up call.
To change a wake up time, simply enter the new wake up call time. This will
override the original setting.
NOTE: Only an...

GUIDE
CONTENTS
32
SETTING A WAKE UP CALL
If your keyset is programmed with a WAKEUP key you can use this key to enter
a WAKE UP time for a guest room, clear a previously set wake up time or print
out a list of wake up calls to a guest room since that guest checked in.
ACTIONDISPLAY
1. To set a wake up call for a guestWake Up Call
room. Press the WAKEUP key andPRINT SET CANCEL
select SET.
2. Enter the guest room number.Enter Room
Number:XXXX
3. Enter the time and select AM or PM.Enter Wake Time
HH:MM   AM...

GUIDE
CONTENTS
CANCELLING A WAKE UP CALL
ACTIONDISPLAY
1. Press the WAKEUP key andWake Up Call
select CANCEL.PRINT SET CANCEL
2. Enter the room number.Enter Room
NUMBER:XXXX
Room:XXXX Wakeup
CANCEL      EXIT
3. The display will confirm the room
number as shown. Pressing CANCEL
will cancel a wake up call set for this
room.
4. Pressing EXIT will return your
keyset to IDLE and take no action
regarding the wake up calls

NOTE: Only an administrator keyset can cancel a wakeup call.
33 

GUIDE
CONTENTS
PRINTING A WAKE UP REPORT FOR A
GUEST ROOM
ACTIONDISPLAY
1. Press the WAKEUP key andWake Up Call
select PRINT.PRINT SET CANCEL
2. Enter the guest room number.Enter Room
NUMBER:XXXX
3. The display will confirm the roomRoom:XXXX Wakeup
number to you.PRINT       EXIT
4. If the PRINT key is pressed a report
of all wake up activity for the selected
guest room, since the current guest
checked in will be printed.
5. If the EXIT key is pressed your keyset
will return to IDLE and no report will...

CONTENTS
6.4 SAMPLE REPORTS AND PRINTOUTS
6.4.1GUEST ROOM BILL PRINTOUT
6.4.2ROOM STATUS PRINTOUTS
–  AVAILABLE
–  OCCUPIED
–  NEEDS CLEANING
–  NEEDS MAINTENANCE
–  HOLD
–  ALL
6.4.3TRANSACTION RECORD OUTPUT SAMPLE
6.4.4INDIVIDUAL GUEST PHONE BILL
6.4.5ALL GUEST PHONE BILL (SMDR)
6.4.6INDIVIDUAL WAKEUP ACTIVITY REPORT
6.4.7SAMPLE GUEST PHONE TEMPLATES
6–4.1 

CONTENTSGUEST ROOM BILL PRINTOUT
Printout includes the following information:

Date and time the bill was printed
Room number requested
Daily room charge
Phone calls and their charges
Wake up call activity
–Time wake up was set for
–Each wake up call attempt, answered/not answered
–Cancelled wake up
Room related charges and applicable taxes
Item codes and associated descriptions for room related charges
–Date and time item was billed
Details column
–Staff code of employee performing function...

CONTENTS
           GUEST BILL FROM [SUNSHINE SUITES ]  01/28/99  14:13
CHARGES BILLED TO ROOM NUMBER : 210
ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE
210 01/27 12:11 02 RM CHARGE 1234 100.00
210 01/27 12:11 02 STATE TAX 006.00
210 01/27 12:11 02 BED TAX 001.50
210 01/27 12:11 00 RM Deposit 5555 100.00
210 01/27 12:30 03 RM SVC 9876 020.00
210 01/27 12:30 03 STATE TAX 001.20
210 01/27 12:30 03 SVC CHARGE 002.00
210 01/27 12:31 TEL 3055922900 00:00:49 000.75
210 01/27 14:55 89 W/UP SET 05:30 000.00...