Samsung Dcs Hotel Operator General Description Manual

GUIDE
CONTENTS
8
CHECKING A GUEST OUT OF A ROOM
USING THE CHECK OUT KEY
ACTIONDISPLAY
1. Press the CHECK OUT key andEnter Room
dial the room numberNUMBER:XXXX
Check Out Room?
YES  HOLD  PRINT
2. Press YES to check the guest out
and print a room bill.
3. Press HOLD to hold the room for
late check out.
4. Press PRINT to print a copy of the
room bill without checking the
guest out.
NOTES:
1. While a room is in HOLD status, room charge will not increment, while other
guest room related charges can still be...

GUIDE
CONTENTS
CHECKING A GUEST OUT OF A ROOM
USING THE HOTEL KEY
ACTIONDISPLAY
1. Press HOTEL key.Room Check Phone
Stat  Out  Bill
2. Press CHECK OUT.Enter Room
NUMBER:
3. Enter room number.
Check Out Room?
YES  HOLD  PRINT
4. Press YES to check the guest out
and print a room bill.
5. Press HOLD to hold the room for
late check out.
6. Press PRINT to print a copy of the
room bill but not check the guest
out.
NOTES:
1. While a room is in HOLD status, room charge will not increment, while other
guest room...

GUIDE
CONTENTS
DEPOSIT POSTING
The CREDIT feature allows an administrator display keyset to apply a deposit to
a room bill. This deposit can be used to offset charges already incurred or to
prepay for either of the room associated charges (room or phone).
This credit may be applied during check in or at any time during the guest’s
stay. Credits applied, will be automatically deducted from the room bill.
A credit applied to the room bill will be deducted from the total room bill.
At check in, a credit...

GUIDE
CONTENTS
11
ADDING CREDIT TO A ROOM
ACTIONDISPLAY
1. Press the CREDIT key and enterEnter Room
the room number.NUMBER:XXXX
2. Enter the Staff ID CODE.Enter Staff Code
XXXX
3. Select ROOM.Add credit to
ROOM       PHONE
4. Enter the amount to be credited.Credit Room XXXX
$XXX.XX
5. Press ACCEPT if the amount shownRm:XXXX  $XXX.XX
is correct.ACCEPT     CHANGE
6. If the amount is incorrect press CHANGE
and enter the correct amount. 

GUIDE
CONTENTS
12
ADDING TELEPHONE CREDIT TO A
ROOM
ACTIONDISPLAY
1. Press the CREDIT key and enterEnter Room
the room number.NUMBER:XXXX
2. Enter the Staff ID CODE.Enter Staff Code
XXXX
3. Select PHONE.Add credit to
ROOM       PHONE
4. Enter the amount to be credited.Credit Phone XXXX
$XXX.XX
5. Press ACCEPT if the amount shownRm:XXXX  $XXX.XX
is correct.ACCEPT     CHANGE
6. If the amount is incorrect press CHANGE
and enter the correct amount.
NOTE:
Adding a telephone credit will set a limit to the...

GUIDE
CONTENTS
13
GUEST SERVICES BILLING
A billable item or service may be added to a guest’s room bill by either a display
keyset or a single line telephone.
A display keyset can utilize the BILL feature key and follow the LCD instruc-
tions. A single line telephone can add an item or service charge, by dialing the
BILL feature access code, and following the SLT billing procedures.
Charges for items or services may also be reduced or deleted from a guest’s
room bill. Only an administrator display keyset...

GUIDE
CONTENTS
14
BILLING AN ITEM TO A ROOM FROM
AN ADMINISTRATOR KEYSET
ACTIONDISPLAY
1. Press the BILL key and thenService Charge
select ADD.ADD      DELETE
2. Enter the room number the itemEnter Room
is to be billed to (if the room isNumber:XXXX
not occupied you will hear an
error tone and be returned to idle).
3. Enter the Staff ID CODE.Enter Staff Code
XXXX
4. Enter the Item Code.Enter Item Code
XX
5. Enter the amount to be chargedEnter Item Cost
for the item. You must enter 5 digits.$XXX.XX
6. If...

GUIDE
CONTENTS
SINGLE LINE TELEPHONE BILLING
INSTRUCTIONS
To bill an item to a room from a Single Line Telephone:
 Lift the handset and receive dial tone.
 Dial the BILL feature access code ____________.
 Dial the room number to be billed.
 Dial your staff ID CODE.
 Dial the item code.
 Enter the cost (in five digit format)
Example: 01500 = $15.00
 Receive confirmation tone and hang up.
15 

GUIDE
CONTENTS
DELETING OR REDUCING A CHARGE
ON A ROOM BILL
ACTIONDISPLAY
1. Press the BILL key and selectService Charge
DELETE.ADD      DELETE
2. Enter the guest room number.Enter Room
Number:XXXX
3. Enter the Staff ID CODE.Enter Staff Code
XXXX
4. Enter the Item Code.Enter Item Code
XX
5. Enter the amount to be deleted.Enter Item Cost
$XXX.XX
6. If  the amount shown is correctRm:XXXX $XXX.XX
press the ACCEPT key.ACCEPT    CHANGE
If it is incorrect press CHANGE and
enter the correct amount.
7. The...

GUIDE
CONTENTS
17
LOBBY PHONE SERVICE
This feature allows an administrator display keyset to bill a call from a remote
location, such as a lobby phone, to a guest’s room bill.
The guest calls from the lobby phone to the hotel operator and requests the
operator to bill an outside call to his/her room. The operator will press the RB
key placing the guest on transfer hold. The operator will then enter the guest’s
room number and receive a confirmation tone.
The operator can then access a trunk or LCR and...