Ricoh Sp C410dn Service Manual

							Printer Does Not Print
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9
If printing still does not start, contact your sales or service representative. Con-
sult with the store where the printer was purchased for information about the
location of sales or service representatives.
How is the signal strength 
when using Bluetooth ?Try the following:
 Check the Bluetooth interface unit is installed properly.
 Check there are no obstructions between computer, printer 
and other devices.
 Change the location of the computer.
 Change the location of the printer.
When you use the optional 
Bluetooth interface unit.Paper Feed Unit Type 4000
AMake sure the printer you want to use appears in the 3Com 
Bluetooth Connection Manager.
BMake sure “Bluetooth Serial Client (COMx)” appears under 
Client Ports in the 3Com Bluetooth Connection Manager.
CRestart computer, this printer, and the other devices.
DMake sure no IEEE 802.11b (wireless LAN) or other Bluetooth 
devices are in use.
Note
❒Interference may occur with the IEEE 802.11b wireless 
LAN interface board. Such interference may affect the 
transmission speed and other functions.
ETransmissions between computers, other devices, and this 
printer can be blocked by obstructions. Move this printer, com-
puters, and other devices, if necessary.
Memory Unit Type D 128MB, BIP
ARestart the computer, this printer, and other devices.
BMake sure no IEEE 802.11b (wireless LAN) or other Bluetooth 
devices are in use.
Note
❒Interference may occur with the IEEE 802.11b wireless 
LAN interface board. Such interference may affect the 
transmission speed and other functions.
CTransmissions between computers, other devices, and this 
printer can be blocked by obstructions. Move this printer, com-
puters, other devices, if necessary. Possible Cause Solutions 
						

							Troubleshooting
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Checking the port connection
When the printer is directly connected via the PC cable and the data-in indicator
does not flash or light up, the method of checking the port connection is as fol-
lows.
 For a parallel port connection, port LPT 1 or LPT 2 should be set.
 For a USB port connection, port USB00 (n) 
*1  should be set.*1(n) is the number of printers connected.
Windows 95/98/Me
AClick [Start], point to [Settings] and then click [Printers].
BClick to select the icon of the printer. Next, on the [File] menu, click [Properties].
CClick the [Details] tab.
DCheck the [Print to the following port] box to confirm that the correct port is selected.
Windows 2000
AClick [Start], point to [Settings] and then click [Printers].
BClick to select the icon of the printer. Next, on the [File] menu, click [Properties].
CClick the [Port] tab.
DCheck the [Print to the following port] box to confirm that the correct port is selected.
Windows XP Professional, Windows Server 2003
AAccess the [Printers and Faxes] window from [Start] on the taskbar.
BClick to select the icon of the printer. Next, on the [File] menu, click [Properties].
CClick the [Port] tab.
DCheck the [Print to the following port(s).] box to confirm that the correct port is
selected. 
						

							Printer Does Not Print
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Windows XP Home Edition
AAccess the [Control Panel] window from [Start] on the taskbar.
BClick [Printers and Other Hardware].
CClick [Printers and Faxes].
DClick to select the icon of the printer. Next, on the [File] menu, click [Properties].
EClick the [Port] tab.
FCheck the [Print to the following port(s).] box to confirm that the correct port is
selected.
Windows NT 4.0
AClick [Start], point to [Settings] and then click [Printers].
BClick to select the icon of the printer. After that, on the [File] menu, click
[Properties].
CClick the [Port] tab.
DCheck the [Print to the following port] box to confirm that the correct port is se-
lected. 
						

							Troubleshooting
162
9Other Printing Problems
Status Possible Causes, Descriptions, and Solutions
Toner smears appear on the 
print side of the page.The paper setting may not be correct. For example, although 
you are using thick paper, the setting for thick paper may not 
be set.
 Check the paper settings.
See p.82 “Types of Paper and Other Media”.
 Check the printer drivers paper settings.
See the printer driver Help.
When “Replace PCU:Black.” or “Replace PCU:Colour.” ap-
pears on the display, replace the photo conductor unit.
See p.109 “Replacing the Photo Conductor Unit”.
Confirm that the paper is not curled or bent. Envelopes can 
be curled easily. Flatten paper before loading.
See p.77 “Paper and Other Media”.
Paper jams occur frequently.  Number of paper set in the tray exceeds the limit. Con-
firm that the top of the stack is not higher than the limit 
mark inside the tray.
See p.89 “Loading Paper”.
 There may be a gap between the front guide and the pa-
per, or between the side guides and the paper in the pa-
per tray. Make sure there are no gaps.
See p.89 “Loading Paper”.
 Paper is either too thick or too thin.
See p.77 “Paper and Other Media”.
 Paper is bent or wrinkled. Use paper that have no bents 
or wrinkles.
See p.77 “Paper and Other Media”.
 Paper has already been printed on.
See p.77 “Paper and Other Media”.
 Paper is damp. Use paper that has been stored properly.
See p.77 “Paper and Other Media”.
 When loading paper, separate paper from each other. 
						

							Other Printing Problems
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9
Multiple pages are fed at once.  There may be a gap between the front guide and the pa-
per, or between the side guides and the paper in the pa-
per tray. Make sure there are no gaps.
See p.89 “Loading Paper”.
 Paper is either too thick or too thin.
See p.77 “Paper and Other Media”.
 Paper has already been printed on.
See p.77 “Paper and Other Media”.
 Number of paper set in the tray exceeds the limit. Con-
firm that the top of the stack is not higher than the limit 
mark inside the tray.
See p.77 “Paper and Other Media”.
 Paper is static. Use paper that has been stored properly.
See p.77 “Paper and Other Media”.
 When loading paper, separate paper from each other.
Paper gets wrinkles.  Paper is damp. Use paper that has been stored properly.
See p.77 “Paper and Other Media”.
 Paper is too thin.
See p.77 “Paper and Other Media”.
 There may be a gap between the front guide and the pa-
per, or between the side guides and the paper in the pa-
per tray. Make sure there are no gaps.
See p.89 “Loading Paper”.
 The fusing unit is deteriorated or damaged. Replace the 
unit.
See p.130 “Replacing the Fusing Unit”.
Paper is not fed from the select-
ed tray.When you are using a Windows operating system, the print-
er driver settings override those set using the control panel. 
Set the desired input tray using the printer driver.
See the printer driver Help.
A printed image is different 
from the image on the compu-
ters display. When you use some functions, such as enlargement and 
reduction, the layout of the image might be different from 
that displayed in the computer display.
 You might have selected to replace True Type fonts with 
printer fonts in the printing process.
To print an image similar to the image on the computer, 
make the settings to print out True Type fonts as an image.
See the printer driver Help.
It takes too much time to turn on 
the printer.If the printer is turned off while it is still accessing the hard 
disk (for example: during file deletion), the printer will re-
quire more time to power-up the next time it is turned on. To 
avoid this time delay, do not turn the power off while it is in 
operation. Status Possible Causes, Descriptions, and Solutions 
						

							Troubleshooting
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It takes too much time to resume 
printing. The data is so large or complex that it takes time to proc-
ess it. If the Data In indicator is blinking, the data is being 
processed. Just wait until it resumes.
 If an OHP transparency or glossy paper is being used, 
printing takes more time to start.
 The printer was in the Energy Saver mode. To resume 
from the Energy Saver mode, the printer has to warm up, 
and this takes time until printing starts. To disable the En-
ergy Saver mode, select [Off] for [Energy Saver] in the Sys-
tem menu.
It takes too much time to com-
plete the print job. Photographs and other data intensive pages take a long 
time for the printer to process, so simply wait when print-
ing such data.
Changing the settings with printer driver may help to 
speed up printing.
See the printer driver Help.
 The data is so large or complex that it takes time to proc-
ess it. If the Data In indicator is blinking, the data is being 
processed. Just wait until it resumes.
 If “Waiting...” appears on the display, the printer is now 
warming up. Wait for a while.
Images are cut off, or excess 
pages are printed.If you are using paper smaller than the paper size selected in 
the application, use the same size paper as that selected in the 
application. If you cannot load paper of the correct size, use 
the reduction function to reduce the image, and then print.
See the printer driver Help.
The color of the printout is dif-
ferent from the color on the 
computers display. The colors made using color toner are different from 
colors displayed on the display in its production system.
 When [Toner saving] is checked under the [Print Quality] tab 
in the printer drivers dialog box, the color gradation may 
appear differently.
See the printer driver Help.
The color of the printout is dif-
ferent from the color specified.If a specific color is missing, turn the power switch off and 
on. If this does not solve the problem, contact your sales or 
service representative.
Color changes extremely when 
adjusted with the printer driver.Do not extreme settings for the color balance under the [Print 
Quality] tab in the printer drivers dialog box.
See the printer driver Help.
Photo images are coarse. Some applications lower the resolution for making prints.
Color documents are printed in 
black and white. The printer driver is not set up for color printing.
See the printer driver Help.
 Some applications print color files in black and white.
Fine dot pattern does not print. Change the [Dithering:] setting in the printer drivers dialog 
box.
See the printer driver Help. Status Possible Causes, Descriptions, and Solutions 
						

							Other Printing Problems
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9
Solid areas, lines or text are 
shiny or glossy when created as 
a mixture of cyan, magenta, yel-
low.Select [K (Black)] for [Gray reproduction (Text/Line Art):] in the 
printer drivers dialog box.
See the printer driver Help.
Black gradation is not natural. Select [CMY + K] for [Gray reproduction (Text/Line Art):] in the 
printer drivers dialog box.
See the printer driver Help.
Solid lines are printed as broken 
lines.Change the [Dithering:] setting in the printer drivers dialog 
box.
See the printer driver Help.
A color is missing or partially 
blurred. Paper is damp. Use paper that has been stored properly.
See p.77 “Paper and Other Media”.
 Toner is almost depleted. When the “Out of toner/Re-
place Toner Cartridge./(color). ”, “Toner is almost empty 
(color)”, or “Add Toner:” message appears on the display 
panel, or the toner indicator on the initial screen seems 
empty, replace the toner cartridge of the displayed color.
See p.105 “Replacing the Toner Cartridge”.
 When “Replace PCU:Black.” or “Replace PCU:Colour. ” 
appears on the display, replace the photo conductor unit.
See p.109 “Replacing the Photo Conductor Unit”.
 Condensation may have collected. If rapid change in tem-
perature or humidity occurs, use this printer only after it 
has acclimatized.
The whole printout is blurred.  Paper is damp. Use paper that has been stored properly.
See p.77 “Paper and Other Media”.
 If you select [Toner saving] on the [Print Quality] tab in the 
printer properties dialog box, printing is generally less 
dense.
See the printer driver Help.
 Toner is almost depleted. When the “Out of toner/Re-
place Toner Cartridge./(color). ” or “Toner is almost 
empty (color)” message appears on the display panel, or 
the toner indicator on the initial screen seems empty, re-
place the toner cartridge of the displayed color.
See p.105 “Replacing the Toner Cartridge”.
 When the message “Replace PCU:Black.” or “Replace 
PCU:Colour. ” appears, replace the photo conductor unit.
See p.109 “Replacing the Photo Conductor Unit”.
 Condensation may have collected. If rapid change in tem-
perature or humidity occurs, use this printer only after it 
has acclimatized. Status Possible Causes, Descriptions, and Solutions 
						

							Troubleshooting
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White streaks or color streaks 
appear. Toner is almost depleted. When the “Out of toner./Re-
place Toner Cartridge./(color).” or “Toner is almost emp-
ty (color)” message appears on the display panel, or the 
toner indicator on the initial screen seems empty, replace 
the toner cartridge of the displayed color.
See p.105 “Replacing the Toner Cartridge”.
 When the message “Replace PCU:Black.” or “Replace 
PCU:Colour. ” appears, replace the photo conductor unit.
See p.109 “Replacing the Photo Conductor Unit”.
White or color rivers appear. When the message “Replace PCU:Black.” or “Replace 
PCU:Colour. ” appears, replace the photo conductor unit.
See p.109 “Replacing the Photo Conductor Unit”.
The backs of printed sheets are 
blemished. When removing a jammed sheet, the inside of the printer 
may have become dirtied. Print several sheets until they 
come out clean.
 If document size is larger than paper size, e.g. A4 docu-
ment on B5 paper, the back of the next printed sheet may 
be dirtied.
If rubbed with your finger, it 
smears out.The setting of the paper may not be correct. For example, al-
though thick paper is used, the setting for thick paper may 
not be set.
 Check the paper settings of this printer.
See p.82 “Types of Paper and Other Media”.
 Check the paper settings of the printer driver.
See the printer driver Help.
The fusing unit is deteriorated or damaged. Replace the unit.
See p.130 “Replacing the Fusing Unit”.
When printing on OHP trans-
parencies, a color is missing or 
black or white dots are obvious.The registration roller is dirty. Clean the registration roller. 
See p.141 “Cleaning the Registration Roller”.
When printing on plain paper, 
white dots are obvious.The registration roller is dirty. Clean the registration roller. 
See p.141 “Cleaning the Registration Roller”. Status Possible Causes, Descriptions, and Solutions 
						

							Other Printing Problems
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9
If the problem cannot be solved, contact your sales or service representative.
PDF Direct Print is not executed 
(PDF file is not printed). You must install an optional hard disk drive or set the 
value of the [RAM Disk] in the System Menu to 2 MB or 
higher.
See “Attaching Hard Disk Drive Type 4000”, Setup Guide 
for optional hard disk drive installation.
For [RAM Disk], see the “System Menu”, Software Guide.
 After adding a memory unit and set the value of the [RAM 
Disk] in the System Menu to 16 MB, value of the [RAM Disk] 
returns to 0 MB if the memory unit is removed. If this hap-
pens, reset the value of the [RAM Disk] to 2 MB or higher.
For [RAM Disk], see the “System Menu”, Software Guide.
 When printing a PDF with a password set, set the pass-
word of the PDF file using the [Change PDF Password] 
menu in [PDF Menu] or Web Image Monitor.
For [Change PDF Password], see the “PDF Menu” , Soft-
ware Guide.
 For Web Image Monitor, see Help.
 PDF files not allowed to be printed by the PDF file secu-
rity setting cannot be printed.
As a result of printing using 
PDF Direct Printing, characters 
are missing or misshapen.Before printing, embed the font in the PDF file to be printed.
The paper size appears on the 
control panel and printing is not 
performed with PDF Direct 
Print.When using PDF Direct Print, printout requires paper set 
within the PDF file. When a message indicating a paper size 
appears, either place the indicated size in the paper tray, or 
perform Form Feed.
Also, if [Sub Paper Size] in the System Menu is set to [Auto], 
printing is performed assuming letter size and A4 size to be 
the same size. For example, When a PDF file set to A4 size pa-
per is printed using PDF Direct Print and letter size paper is 
installed in the paper tray, the file will print out. This applies 
similarly to the opposite case. Status Possible Causes, Descriptions, and Solutions 
						

							Troubleshooting
168
9Additional Troubleshooting
Problems Solutions
Strange noise is heard. If a supply was recently replaced or an option attached in the 
area the strange noise is coming from, check the supply or 
option is properly attached. If the strange noise persists, con-
tact your sales or service representative.
No e-mail is received when an 
Alert occurs, and after resolving 
an Alert.Confirm [Notify by Email] is active in the System Menu on 
the Control Panel. See “System Menu”, Software Guide.
 Access the printer through the Web browser, log on as an 
Administrator on the Web Image Monitor, and then con-
firm the following settings in [Auto E-mail Notification]:
 Device E-mail Address
Groups to Notify
 Select Groups/Items to Notify
For details about the settings, see Web Image Monitor 
Help.
 Access the printer through the Web browser, log on as an 
Administrator on the Web Image Monitor, and then con-
firm the settings of the SMTP server in [E-mail].
For details about the settings, see Web Image Monitor 
Help.
 When the power is turned off before the e-mail is trans-
mitted, the e-mail will not be received.
 Check the e-mail address set for the destination. Confirm 
the printers operation history using the Web Image Mon-
itors System Log menu in [Network]. If the e-mail was sent 
but not received, it is possible the destination was incor-
rect. Also check the information concerning error mail 
from the e-mail server.
The setting for [Notify by Email] 
on the System Menu was 
changed from [Off] to [On], but e-
mail is not arriving.After changing the setting, turn the main units power off 
and then back on again.
Error notification e-mail was re-
ceived, but no error-solved e-
mail is received.Check e-mail is set for sending using the Web Image Moni-
tors [Auto E-mail Notification] at the time the error was fixed. 
You must click the [Edit] button of [Detailed Settings of Each 
Item] in [Auto E-mail Notification], and set [Notify when error:] to 
[Occurs & Fixed] on the displayed screen.
For details about the settings, see Web Image Monitor Help.
Alert Resolving is set for send-
ing e-mail, but no Alert-re-
solved e-mail is sent.If the power of the main unit is turned off after an Alert oc-
curs, the Alert is resolved during the time the power is off: no 
Alert-resolved e-mail is sent.
Alert Occurrence and Alert Re-
solving are set for sending e-
mail, but while no Alert Occur-
rence mail is received, Alert-re-
solved e-mail is received.Alert-notification e-mail is not sent if the problem is resolved 
before sending. However, an Alert-resolved e-mail is sent.