Ricoh Mp C3000 Service Manual
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Page 341
![Page 341
SM 4-79 B230/B237/D042
Trouble
shooting
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures)
823 CTL
B Self-diagnostic error: NIB
[XXXX]: Detailed error code
[6101] MAC address check sum error
The result of the MAC address c
heck sum does not match the check
sum stored in ROM.
[6104] PHY IC error
The PHY IC on the controller c
annot be correctly recognized.
[6105] PHY IC loop-back error
An error occurred during the loop-back test for the PHY IC on the
controller....](http://img.usermanuals.tech/thumb/64/98663/w300_mp-c3000-service-manual-1509271621_d-340.png "Page 341
SM 4-79 B230/B237/D042
Trouble
shooting
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures)
823 CTL
B Self-diagnostic error: NIB
[XXXX]: Detailed error code
[6101] MAC address check sum error
The result of the MAC address c
heck sum does not match the check
sum stored in ROM.
[6104] PHY IC error
The PHY IC on the controller c
annot be correctly recognized.
[6105] PHY IC loop-back error
An error occurred during the loop-back test for the PHY IC on the
controller....")
SM 4-79 B230/B237/D042 Trouble shooting No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 823 CTL B Self-diagnostic error: NIB [XXXX]: Detailed error code [6101] MAC address check sum error The result of the MAC address c heck sum does not match the check sum stored in ROM. [6104] PHY IC error The PHY IC on the controller c annot be correctly recognized. [6105] PHY IC loop-back error An error occurred during the loop-back test for the PHY IC on the controller....
Page 342
![Page 342
B230/B237/D042 4-80 SM
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
[15FF]
Self-diagnostic Error: RTC/optional NVRAM
The RTC device is not detected.
ƒ RTC defective
ƒ NVRAM without RTC installed
ƒ Backup battery discharged
826 CTL
D
1. Replace the NVRAM with another NVRAM with an RTC device.
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures)
827 CTL
D Self-diagnostic error: Standard SDRAM DIMM
[XXXX]: Detailed error code
Verification...](http://img.usermanuals.tech/thumb/64/98663/w300_mp-c3000-service-manual-1509271621_d-341.png "Page 342
B230/B237/D042 4-80 SM
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
[15FF]
Self-diagnostic Error: RTC/optional NVRAM
The RTC device is not detected.
ƒ RTC defective
ƒ NVRAM without RTC installed
ƒ Backup battery discharged
826 CTL
D
1. Replace the NVRAM with another NVRAM with an RTC device.
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures)
827 CTL
D Self-diagnostic error: Standard SDRAM DIMM
[XXXX]: Detailed error code
Verification...")
B230/B237/D042 4-80 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) [15FF] Self-diagnostic Error: RTC/optional NVRAM The RTC device is not detected. ƒ RTC defective ƒ NVRAM without RTC installed ƒ Backup battery discharged 826 CTL D 1. Replace the NVRAM with another NVRAM with an RTC device. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 827 CTL D Self-diagnostic error: Standard SDRAM DIMM [XXXX]: Detailed error code Verification...
Page 343
![Page 343
SM 4-81 B230/B237/D042
Trouble
shooting
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures)
828 CTL
D Self-diagnostic error: ROM
[XXXX]: Detailed error code
[0101] Check sum error 1 ƒ
The boot monitor and OS program stored in the ROM DIMM is
checked. If the check sum of the pr ogram is incorrect, this SC code
is displayed.
[0104] Check sum error 2
All areas of the ROM DIMM are c
hecked. If the check sum of all
programs stored in the ROM DIMM is incorrect, this SC...](http://img.usermanuals.tech/thumb/64/98663/w300_mp-c3000-service-manual-1509271621_d-342.png "Page 343
SM 4-81 B230/B237/D042
Trouble
shooting
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures)
828 CTL
D Self-diagnostic error: ROM
[XXXX]: Detailed error code
[0101] Check sum error 1 ƒ
The boot monitor and OS program stored in the ROM DIMM is
checked. If the check sum of the pr ogram is incorrect, this SC code
is displayed.
[0104] Check sum error 2
All areas of the ROM DIMM are c
hecked. If the check sum of all
programs stored in the ROM DIMM is incorrect, this SC...")
SM 4-81 B230/B237/D042 Trouble shooting No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 828 CTL D Self-diagnostic error: ROM [XXXX]: Detailed error code [0101] Check sum error 1 ƒ The boot monitor and OS program stored in the ROM DIMM is checked. If the check sum of the pr ogram is incorrect, this SC code is displayed. [0104] Check sum error 2 All areas of the ROM DIMM are c hecked. If the check sum of all programs stored in the ROM DIMM is incorrect, this SC...
Page 344
![Page 344
B230/B237/D042 4-82 SM
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
829 CTL
B Self-diagnosis error: optional RAM
[XXXX]: Detailed error code
[0401] Verification error (Slot 1)
The data stored in the optional RAM
in Slot 1 does not match the data
when reading.
[0402] Composition error (Slot 1)
The result of checking the compositio
n data of the optional RAM in Slot
1 on the controller is incorrect.
ƒ Not specified RAM DIMM installed
ƒ Defective RAM DIMM...](http://img.usermanuals.tech/thumb/64/98663/w300_mp-c3000-service-manual-1509271621_d-343.png "Page 344
B230/B237/D042 4-82 SM
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
829 CTL
B Self-diagnosis error: optional RAM
[XXXX]: Detailed error code
[0401] Verification error (Slot 1)
The data stored in the optional RAM
in Slot 1 does not match the data
when reading.
[0402] Composition error (Slot 1)
The result of checking the compositio
n data of the optional RAM in Slot
1 on the controller is incorrect.
ƒ Not specified RAM DIMM installed
ƒ Defective RAM DIMM...")
B230/B237/D042 4-82 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 829 CTL B Self-diagnosis error: optional RAM [XXXX]: Detailed error code [0401] Verification error (Slot 1) The data stored in the optional RAM in Slot 1 does not match the data when reading. [0402] Composition error (Slot 1) The result of checking the compositio n data of the optional RAM in Slot 1 on the controller is incorrect. ƒ Not specified RAM DIMM installed ƒ Defective RAM DIMM...
Page 345
SM 4-83 B230/B237/D042 Trouble shooting No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Wireless LAN card not detected The wireless LAN card is not detected before communication is established, though the wirele ss LAN board is detected. ƒ Loose connection 853 CTL B 1. Check the connection. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Wireless LAN/Bluetooth card not detected The wireless LAN/Bluetooth card is not detected after...
Page 346
B230/B237/D042 4-84 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) USB interface error The USB interface cannot be used due to a driver error. ƒ Defective USB driver ƒ Loose connection 857 CTL B 1. Check the connection. 2. Replace the USB board. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) HDD: Initialization error The controller detects t hat the hard disk fails. ƒ HDD not initialized ƒ Defective HDD 860 CTL B 1. Reformat...
Page 347
SM 4-85 B230/B237/D042 Trouble shooting No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) HDD: Reboot error The HDD does not become ready within 30 seconds after the power is supplied to the HDD. ƒ Loose connection ƒ Defective cables ƒ Defective HDD ƒ Defective controller 861 CTL D 1. Check the connection betw een the HDD and controller. 2. Check and replace the cables. 3. Replace the HDD. 4. Replace the controller. No. Type Details (Symptom, Possible C...
Page 348
B230/B237/D042 4-86 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) HDD: Access error An error is detected while operating the HDD. Defective HDD 865 CTL D Replace the HDD. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) SD card authentication error A correct license is not found in the SD card. ƒ SD-card data is corrupted. 866 CTL B 1. Store correct data in the SD card. No. Type Details (Symptom, Possible C ause, Troubleshooting...
Page 349
SM 4-87 B230/B237/D042 Trouble shooting No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) SD card access error ƒ -13 to -3: File system error ƒ Other number: Device error An error report is sent from the SD card reader. ƒ An error is detected in the SD card. 868 CTL D 1. For a file system error, fo rmat the SD card on your PC. 2. For a device error, turn the mains switch off and on. 3. Replace the SD card. 4. Replace the controller. No. Type Details (Symptom,...
Page 350
B230/B237/D042 4-88 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) HDD mail data error An error is detected in the HDD at machine initialization. ƒ Defective HDD ƒ Power failure during an access to the HDD 872 CTL B 1. Turn the main switch off and on. 2. Initialize the HDD partition (SP5-832-007). 3. Replace the HDD. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) HDD mail transfer error An error is detected in the HDD at machine...