Ricoh Mp 7500 Service Manual

35
3. Troubleshooting When
Using the Printer Function
This chapter explains likely causes of and possible solutions for printer function
problems.
When a Message Appears during 
Installation of the Printer Driver
This section explains what to do if a message appears when installing the printer
driver.
The following describes operations when a message appears during installation
of the printer driver. Message number 58 or 34 indicates that the printer driver
cannot be installed using Auto Run. Install the...

Troubleshooting When Using the Printer Function
36
3
Windows 2000
This section explains the procedure under Windows 2000.
AOn the [Start] menu, point to [Settings], and then click [Printers].
BDouble-click the Add Printer icon.
CFollow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
 RPCS (“Printer Driver and Utilities” CD-ROM)
D:\DRIVERS\RPCS\WIN2K_XP\(Language)\DISK1
 PCL 5e (“Printer Driver and Utilities”...

When a Message Appears during Installation of the Printer Driver
37
3
Windows NT 4.0
This section explains the procedure under Windows NT 4.0.
AOn the [Start] menu, point to [Settings], and then click [Printers].
BDouble-click the Add Printer icon.
CFollow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
 RPCS (“Printer Driver and Utilities” CD-ROM)
D:\DRIVERS\RPCS\NT4\(Language)\DISK1
 PCL 5e (“Printer Driver...

Troubleshooting When Using the Printer Function
38
3If USB Connection Fails
This section explains how to troubleshoot a problem related to USB connection.
Problem Cause Solution
The machine is not auto-
matically recognized.The USB cable is not con-
nected properly.Turn off the power of the machine, re-
connect the USB cable, and then turn it 
on again.
Windows has already 
configured the USB set-
tings.Check whether the com-
puter has identified the 
machine as an unsup-
ported device.Open Windows...

When a Message Appears
39
3 When a Message Appears
This section describes the principal messages that appear on the panel display.
If a message not described here appears, act according to the message.
Reference
Before turning the main power off, see “Turning On/Off the Power”, About
This Machine.
Status Messages
This section describes the machine status messages.
Message Problem
ReadyThis is the default ready message. The machine is ready 
for use. No action is required.
Printing...The machine is...

Troubleshooting When Using the Printer Function
40
3
Alert Messages
This section describes the machine Alert messages. 
Message Cause Solution
Cannot connect with 
the wireless card. 
Turn the main power 
switch off, then 
check the card.
/ Problems with the 
wireless card.
/ Problems with the 
wireless board.
 IEEE 802.11b interface 
unit was not inserted 
when the machine 
was turned on, or it 
was pulled out after 
the machine turned 
on.
 The settings are not 
updated although the 
unit is...

When a Message Appears
41
3
Checking the Error Log
If files could not be stored due to printing errors, identify the cause of the errors
by checking the error log on the control panel.
APress the {Printer} key to display the printer screen.
BPress [Error Log].
An error log list appears.
Note
❒The most recent 50 errors are stored in the error log. If a new error is added
when there are 50 errors already stored, the oldest error is deleted. How-
ever, if the earliest error is a Sample Print, Locked Print,...

Troubleshooting When Using the Printer Function
42
3When You Cannot Print
Use the following procedures if printing does not start even after performing [Print].
Problem Cause Solution
Printing does not start. The power is off. Check the cable is securely plugged 
into the power outlet and the machine. 
Turn on the main power switch.
Printing does not start. The machine is set to “Of-
fline”.Press {Online} key.
Printing  does  not  start. The cause is displayed on 
the display of the control 
panel.Check...

When You Cannot Print
43
3
If the printing does not start, consult your service representative.
Printing does not start. If the machine is operat-
ing in an extended wire-
less LAN, the receivers 
MAC address may be 
preventing communica-
tion with the access point.Check access point settings when in the 
infrastructure mode. Depending on the 
access point, client access may be limit-
ed by MAC address. Also, check there 
are no problems in transmission be-
tween access point and wired clients, 
and...

Troubleshooting When Using the Printer Function
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3
❖When the machine is connected to the computer using the interface cable
The following shows how to check the print port when the data-in lamp does
not light up or blink.
Check if the print port setting is correct. When it is connected using a parallel
interface, connect it to LPT1 or LPT2.
For Windows 95/98/Me
AClick the [Start] button, point to [Settings], and then click [Printers].
BClick the icon of the machine. On the [File] menu, click...