Ricoh Mp 7500 Service Manual

							Operating Instructions
Troubleshooting
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in About This Machine before using the machine.
When the Machine Does Not Operate As wanted
Troubleshooting When Using the Copy Function
Troubleshooting When Using the Printer Function
Troubleshooting When Using the Scanner Function
Adding Paper, Toner and Staples
Clearing Misfeeds
Remarks1
2
3
4
5
6
7 
						

							Introduction
This manual contains detailed instructions and notes on the operation and use of this machine. For your
safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy
place for quick reference.
Do not copy or print any item for which reproduction is prohibited by law.
Copying or printing the following items is generally prohibited by local law:
bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, drivers licenses.
The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its
completeness or accuracy. If you have any questions concerning the legality of copying or printing cer-
tain items, consult with your legal advisor.
Important
Contents of this manual are subject to change without prior notice. In no event will the company be li-
able for direct, indirect, special, incidental, or consequential damages as a result of handling or oper-
ating the machine.
Notes:
Some illustrations in this manual might be slightly different from the machine.
Depending on which country you are in, certain units may be optional. For details, please contact your
local dealer.
Caution:
Use of controls or adjustments or performance of procedures other than those specified in this manual
might result in hazardous radiation exposure.
Two kinds of size notation are employed in this manual. With this machine refer to the metric version.
For good copy quality, the supplier recommends that you use genuine toner from the supplier.
The supplier shall not be responsible for any damage or expense that might result from the use of parts
other than genuine parts from the supplier with your office products. 
Power Source
220-240 V, 50/60 Hz, 10 A or more.
Please be sure to connect the power cord to a power source as shown above. For details about power
source, see p.104 “Power Connection”.
Trademarks
Microsoft
®, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the
United States and/or other countries.
TrueType is registered trademarks of Apple Computer, Inc.
PostScript
® and Acrobat® are registered trademarks of Adobe Systems, Incorporated.
PCL is a registered trademark of Hewlett-Packard Company.
Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh
Company Limited.
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
The proper names of the Windows operating systems are as follows:
 The product name of Windows
® 95 is Microsoft® Windows 95.
 The product name of Windows® 98 is Microsoft® Windows 98.
 The product name of Windows® Me is Microsoft® Windows Millennium Edition (Windows Me).
 The product names of Windows® 2000 are as follows:
Microsoft® Windows® 2000 Advanced Server
Microsoft® Windows® 2000 Server
Microsoft® Windows® 2000 Professional
 The product names of Windows® XP are as follows:
Microsoft® Windows® XP Professional
Microsoft® Windows® XP Home Edition
 The product names of Windows ServerTM 2003 are as follows:
Microsoft® Windows ServerTM 2003 Standard Edition
Microsoft® Windows ServerTM 2003 Enterprise Edition
Microsoft® Windows ServerTM 2003 Web Edition
 The product names of Windows NT® 4.0 are as follows:
Microsoft® Windows NT® Server 4.0
Microsoft® Windows NT® Workstation 4.0 
						

							i
Manuals for This Machine
Refer to the manuals that are relevant to what you want to do with the machine.
❖About This Machine
Be sure to read the Safety Information in this manual before using the ma-
chine.
This manual provides an introduction to the functions of the machine. It also
explains the control panel, preparation procedures for using the machine,
how to enter text, and how to install the CD-ROMs provided.
❖General Settings Guide
Explains User Tools settings, and Address Book procedures such as register-
ing e-mail addresses, and user codes. Also refer to this manual for explana-
tions on how to connect the machine.
❖Trouble Shooting
Provides a guide to solving common problems, and explains how to replace
paper, toner, staples, and other consumables.
❖Security Reference
This manual is for administrators of the machine. It explains security func-
tions that the administrators can use to protect data from being tampered, or
prevent the machine from unauthorized use.
Also refer to this manual for the procedures for registering administrators, as
well as setting user and administrator authentication.
❖Copy/ Document Server Reference
Explains Copier and Document Server functions and operations. Also refer to
this manual for explanations on how to place originals.
❖Printer Reference
Explains Printer functions and operations.
❖Scanner Reference
Explains Scanner functions and operations.
❖Network Guide
Explains how to configure and operate the machine in a network environ-
ment, and use the software provided.
This manual covers all models, and includes descriptions of functions and
settings that might not be available on this machine. Images, illustrations, and
information about operating systems that are supported might also differ
slightly from those of this machine. 
						

							ii❖Other manuals
• Manuals for This Machine
Safety Information
 Quick Reference Copy Guide
 Quick Reference Printer Guide
 Quick Reference Scanner Guide
 PostScript3 Supplement
UNIX Supplement
 Manuals for DeskTopBinder Lite
 DeskTopBinder Lite Setup Guide
 DeskTopBinder Introduction Guide
Auto Document Link Guide
Note
❒Manuals provided are specific to machine types.
❒Adobe Acrobat Reader/Adobe Reader must be installed in order to view the
manuals as PDF files.
❒For “UNIX Supplement”, please visit our Web site or consult an authorized
dealer.
❒“PostScript3 Supplement” and “UNIX Supplement” include descriptions of
functions and settings that might not be available on this machine. 
						

							iii
TABLE OF CONTENTS
Manuals for This Machine ...................................................................................... i
How to Read This Manual ..................................................................................... 1
Symbols ..................................................................................................................... 1
1. When the Machine Does Not Operate As wanted
Indicators ................................................................................................................ 3
Panel Tone .............................................................................................................. 4
Checking Machine Status and Settings ............................................................... 5
When an Indicator to the Right of a Function Key is Lit .................................... 8
When You Have Problems Operating the Machine............................................. 9
When a Job is Not Performed ............................................................................. 14
2. Troubleshooting When Using the Copy Function
When a Message Appears................................................................................... 19
Display During Connect Copy ............................................................................ 24
If Connect Copy is Cancelled ............................................................................. 25
If You Cannot Exit from Connect Copy.............................................................. 26
When You Cannot Make Clear Copies ............................................................... 27
When You Cannot Make Copies As Wanted ..................................................... 29
When Memory is Full ............................................................................................... 33
3. Troubleshooting When Using the Printer Function
When a Message Appears during Installation of the Printer Driver................ 35
Windows 95/98/Me................................................................................................... 35
Windows 2000.......................................................................................................... 36
Windows XP, Windows Server 2003........................................................................ 36
Windows NT 4.0 ....................................................................................................... 37
If USB Connection Fails ...................................................................................... 38
When a Message Appears................................................................................... 39
Status Messages...................................................................................................... 39
Alert Messages ........................................................................................................ 40
Checking the Error Log ............................................................................................ 41
When You Cannot Print ....................................................................................... 42
Other Printing Problems ..................................................................................... 45
4. Troubleshooting When Using the Scanner Function
When Scanning is Not Done as Expected ......................................................... 51
When You Cannot Send Scanned Files ............................................................. 52
When Stored Files Cannot be Accessed ................................................................. 52
When You Cannot Browse the Network to Send a Scan file ................................... 52
When the TWAIN Driver Cannot be Started ............................................................ 52
When Stored Files Cannot be Edited ....................................................................... 53
When the Network Delivery Function Cannot be Used ............................................ 53
Operations are Not Possible When Messages Appear ............................................ 53 
						

							iv
When a Message is Displayed ............................................................................ 54
When a Message is Displayed on the Control Panel ............................................... 54
When a Message is Displayed on the Client Computer ........................................... 61
5. Adding Paper, Toner and Staples
Loading Paper ...................................................................................................... 65
Loading Paper into Tray 1 (Tandem Tray) ............................................................... 65
Loading Paper into Tray 2 and 3 .............................................................................. 67
Loading Paper into the Large Capacity Tray (LCT) ................................................. 68
Loading Paper in the Interposer............................................................................... 69
Changing the Paper Size ..................................................................................... 72
Changing the Paper Size in Tray 2 and 3 ................................................................ 72
Adding Toner........................................................................................................ 77
Inserting Toner ......................................................................................................... 78
Used Toner .............................................................................................................. 78
Adding Staples ..................................................................................................... 79
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher ................................... 79
3,000 Sheet-100 Sheet Staple Finisher ................................................................... 80
Booklet Finisher (Saddle Stitch) ............................................................................... 81
6. Clearing Misfeeds
Removing Jammed Paper ................................................................................... 83
Locating Jammed Paper .......................................................................................... 84
Removing Jammed Paper........................................................................................ 86
Removing Jammed Staples ................................................................................ 94
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher ................................... 94
3,000 Sheet-100 Sheet Staple Finisher ................................................................... 95
Booklet Finisher (Saddle Stitch) ............................................................................... 96
Removing Punch Waste ...................................................................................... 97
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher ................................... 97
3,000 Sheet-100 Sheet Staple Finisher ................................................................... 98
7. Remarks
Where to Put Your Machine .............................................................................. 101
Machine Environment ............................................................................................ 101
Moving.................................................................................................................... 103
Power Connection .................................................................................................. 104
Access to the Machine ........................................................................................... 105
Maintaining Your Machine ................................................................................ 106
Cleaning the Exposure Glass................................................................................. 106
Cleaning the Exposure Glass Cover ...................................................................... 106
Cleaning the Auto Document Feeder ..................................................................... 107
INDEX....................................................................................................... 108 
						

							1
How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates important safety notes.
Ignoring these notes could result in serious injury or death. Be sure to read these
notes. They can be found in the “Safety Information” section of About This Ma-
chine.
Indicates important safety notes.
Ignoring these notes could result in moderate or minor injury, or damage to the
machine or to property. Be sure to read these notes. They can be found in the
“Safety Information” section of About This Machine.
Indicates points to pay attention to when using the machine, and explanations
of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure
to read these explanations.
Indicates supplementary explanations of the machine’s functions, and instruc-
tions on resolving user errors.
This symbol is located at the end of sections. It indicates where you can find fur-
ther relevant information.
[ ]
Indicates the names of keys that appear on the machine’s display panel.
{ }
Indicates the names of keys on the machine’s control panel. 
						

							2 
						

							3
1. When the Machine Does
Not Operate As wanted
This chapter explains basic troubleshooting procedures that are applicable to all
functions of this machine.
Indicators
This section explains Indicators displayed when the machine requires the user
to remove misfed paper, add paper, or other perform other procedures.
x: Misfeed indicator Appears when a misfeed occurs. 
See p.83 “Removing Jammed Paper”.
B: Add Paper indicator Appears when paper-out condition occurs. 
See p.65 “Loading Paper”.
D: Add Toner indicator Appears when toner runs out. 
See p.77 “Adding Toner”.
d: Add Staple indicator Appears when staples run out. 
See p.94 “Removing Jammed Staples”.
y: Empty Hole Punch Receptacle 
indicatorAppears when the hole punch receptacle is full. 
See p.97 “Removing Punch Waste” 
						

							When the Machine Does Not Operate As wanted
4
1Panel Tone
The following table explains the meaning of the various beep patterns that the
machine produces to alert users about left originals and other machine condi-
tions.
Note
❒Users cannot mute the machines beep alerts. When the machine beeps to alert
users of a paper jam or toner request, if the machines covers are opened and
closed repeatedly within a short space of time, the beep alert might continue,
even after normal status has resumed.
Reference
For details about enabling or disabling beep alerts, see “The System Settings”,
General Settings Guide.
Beep pattern Meaning Cause
Two long beeps. Machine has warmed up. A control panel or screen key was 
pressed. Single short beeps are pro-
duced only when valid keys are 
pressed.
Single short beep. Panel/screen input ac-
cepted.A control panel or screen key was 
pressed. Single short beeps are pro-
duced only when valid keys are 
pressed.
Single long beep. Job completed. A Copier/Document Server Features 
job has finished.
Four long beeps. Soft alert. The screen is changing back to the ini-
tial screen after the machine came out 
of energy-saving mode or was reset.
Four long beeps repeated 
five times.Soft alert. An original has been left on the expo-
sure glass.
Five short beeps repeated 
five time.Strong alert. Machine requires user attention. Paper 
might have jammed or toner might 
need replenishing.