Ricoh Mp 7500 Service Manual

							When a Message is Displayed
55
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Exceeded max. 
number of files 
which can be sent 
at the same time. 
Reduce the number 
of the selected 
files.The number of files ex-
ceeded the maximum 
number possible. Reduce the number of files and send 
them again.
Cannot detect 
original size. 
Place original 
again, then press 
the Start key.You have loaded paper of 
a size not shown on the 
paper size selector. Place the original correctly.
 Specify the scan size.
 When placing an original directly 
on the exposure glass, the lifting/ 
lowering action of the ADF triggers 
the automatic original size detection 
process. Lift the ADF by more than 
30 degrees. See “Placing Originals”, 
Copy/Document Server Reference.
Exceeded max. No. 
of results to 
display. Max.:Search results have ex-
ceeded the max. display-
able number.Search again after changing the search 
conditions.
You do not have 
the privileges to 
use this function.The machine has not been 
set to allow you to use the 
function. Contact the administrator.
Exceeded max. 
number of standby 
files.Try again 
after the current 
file is sent.The maximum number 
of standby files was ex-
ceeded.There are 100 files waiting in the send-
ing queue for e-mail, Scan to Folder, or 
delivery functions. Wait until files have 
been sent.
Exceeded time 
limit for LDAP 
server search. 
Check the server 
status.A network error has oc-
curred and connection 
has failed.Try the operation once more. If the mes-
sage is still shown, the network may be 
crowded. Check the information of Sys-
tem Settings. See “System Settings”, 
General Settings Guide.
The specified group 
contains some des-
tination(s) that do 
not have access 
privileges. Do you 
want to select only 
the privileged des-
tination(s)?The specified group con-
tains some destinations 
for sending by e-mail 
and some destinations 
for sending by Scan to 
Folder.To select destinations for sending by e-
mail, press [Select] for the message dis-
played on the e-mail screen. To select 
destination for sending by Scan to Fold-
er, press [Select] for the message dis-
played on the Scan to Folder screen. Message Cause Solution 
						

							Troubleshooting When Using the Scanner Function
56
4
Cannot find the 
specified path. 
Please check the 
settings.The destination compu-
ter name or folder name 
is invalid.Check whether the computer name and 
the folder name for the destination are 
correct.
Exceeded max. 
number of alpha-
numeric charac-
ters for the path.The maximum number of 
specifiable alphanumeric 
characters in a path has 
been exceeded.The maximum number of characters 
which can be entered for the path is 128. 
Check the number of character you en-
tered, and then enter the path again. 
See “Transmission function”, Scanner 
Reference. 
The selected 
file(s) contained 
file(s) without 
access privileg-
es. Only file(s) 
with access priv-
ileges will be 
deleted.You have tried to delete 
files without the authori-
ty to do so. The files can be deleted by the file ad-
ministrator. To delete a file which you 
are not authorized to delete, contact the 
administrator.
Some of selected 
files are cur-
rently in use. 
They could not be 
deleted.You cannot delete a file 
which is waiting to be 
transmitted (“Waiting...” 
status displayed) or 
whose information is be-
ing changed with Desk-
TopBinder.Cancel transmission (“Waiting...”status 
cleared) or the DeskTopBinder setting, 
and then delete the file.
Cannot cancel 
sending all se-
lected file(s). 
Certain file(s) 
are currently 
being sent.You cannot cancel a file 
currently being sent.You can only cancel files waiting to be 
sent. You cannot cancel files already 
sent or currently being sent, files that 
were sent but did not reach the destina-
tion, or files that have been cancelled.
Selected file is 
currently in use. 
Cannot change 
file name.You cannot change the 
name of a file whose sta-
tus is “Waiting...” or that 
is being edited with 
DeskTopBinder.Change the file name after canceling 
delivery or completing editing.
Selected file is 
currently in use. 
Cannot change 
password.You cannot change the 
name of a file whose sta-
tus is “Waiting...” or that 
is being edited with 
DeskTopBinder.Delete the password after canceling de-
livery or completing editing. Message Cause Solution 
						

							When a Message is Displayed
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4
Selected file is 
currently in use. 
Cannot change 
user name.You cannot change the 
password of a file whose 
status is “Waiting...” or 
that is being edited with 
DeskTopBinder.A senders name should be specified 
before sending e-mail. Send e-mail after 
specifying the senders name.
Connection with 
the destination 
has failed. Check 
the status and 
connection. To 
check the current 
status, press 
[Scanned Files 
Status].The correct Network set-
tings are not made. Check the network settings of the 
client computer.
 Check that components such as the 
LAN cable are connected properly.
 Check that the server settings are 
correct and the server is working 
properly.
Authentication 
with the destina-
tion has failed. 
Check settings. 
To check the cur-
rent status, 
press [Scanned 
Files Status].The entered user name or 
password was invalid. Check that the user name and pass-
word are correct.
 Check that the ID and password for 
the destination folder are correct.
 A password of 128 or more charac-
ters may not be recognized.
Sender has not 
been specified.The senders name was 
not specified.A senders name should be specified 
before sending e-mail. Send e-mail after 
specifying the senders name.
Exceeded max. E-
mail size. Send-
ing E-mail has 
been cancelled. 
Check [Max. E-
mail Size] in 
Scanner Features.The maximum e-mail size 
has been exceeded. Increase the size of [Max. E-mail Size].
Set [Divide & Send E-mail] to [Yes (per 
Page)] or [Yes (per Max. Size)].
See “Send Settings”, General Settings 
Guide.
Sending the data 
has failed. The 
data will be re-
sent later.A network error has oc-
curred and a file was not 
sent correctly. Wait until sending is retried automati-
cally after the preset interval. If sending 
fails again, contact the administrator.
Transmission has 
failed. To check 
the current sta-
tus, press 
[Scanned Files 
Status].While a file was being 
sent, a network error oc-
curred and the file could 
not be sent correctly.Try the operation once more. If the mes-
sage is still shown, the network may be 
crowded. Contact the administrator. If 
multiple files were sent, use the 
Scanned Files Status screen to check for 
which file the problem occurred. Message Cause Solution 
						

							Troubleshooting When Using the Scanner Function
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4
Transmission has 
failed. Insuffi-
cient memory in 
the destination 
hard disk. To 
check the current 
status, press 
[Scanned Files 
Status].Transmission has failed. 
There was not enough 
free space on the hard 
disk of the SMTP server, 
FTP server, or client com-
puter at the destination.Allocate sufficient space.
Output buffer is 
full. Sending the 
data has been 
cancelled. Please 
try again later.Too many jobs are in 
standby state, and send-
ing was cancelled.Retry sending after sending jobs in 
standby state completes.
Exceeded max. 
number of pages 
per file. Do you 
want to store the 
scanned pages as 
1 file?The file being stored has 
exceeded the max. 
number of pages for one 
file.Specify whether to use the data or not. 
Scan the pages that were not scanned 
and store them as a new file. See Storing 
Files Using the Scanner Function Scan-
ner Reference.
Exceeded maximum 
number of file to 
store. Delete all 
unnecessary files.Too many files are wait-
ing to be delivered.Please try again after they have been 
delivered.
Exceeded max. 
number of stored 
files. Cannot send 
the scanned data 
as capturing files 
is unavailable.Too many files are wait-
ing to be delivered.Please try again after they have been 
delivered.
Exceeded max. 
number of files 
which can be used 
in Document Server 
at the same time.The maximum number of 
files that can be stored in 
the document server has 
been exceeded.Check the files stored by the other func-
tions, and then delete unneeded files. 
See “Document Server”, Copy/Docu-
ment Server Reference.
Entered protec-
tion code for 
destination is 
incorrect. Please 
re-enter.The correct protect desti-
nation code was not en-
tered.Make sure the protection code is cor-
rect, and then enter it again. See “Regis-
tering a Protection Code”, General 
Settings Guide.
Entered user code 
is not correct.The entered password is 
incorrect.Check the authentication setting, and 
then specify a correct password. Message Cause Solution 
						

							When a Message is Displayed
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4
Exceeded max. 
number of alpha-
numeric charac-
ters.The maximum enterable 
number of alphanumeric 
characters has been ex-
ceeded.Make sure the maximum number of 
characters which can be entered, and 
then enter it again. See “Values of various 
set items for transmission/storage/de-
livery function”, Scanner Reference.
Authentication 
has failed.The entered login user 
name or login password 
is incorrect.Check the login user name and login 
password. The machine is unable to au-
thenticate. Contact an administrator.
The entered path 
is not correct. 
Please re-enter.The entered path format 
is incorrect.Confirm the destination computer and 
the path, and then enter it again.
Captured file ex-
ceeded max. number 
of pages per file. 
Cannot send the 
scanned data.The maximum number of 
pages per file has been 
exceeded.Reduce the number of pages in the 
transmitted file, and then resend the 
file. See “Storage function”, Scanner 
Reference.
Original is being 
scanned by anoth-
er function. 
Please wait.The machine is using an-
other function such as 
copying.Retry scanning after the operation with 
the other function is completed.
E-mail address 
entered is not 
correct. Please 
re-enter.The entered e-mail ad-
dress is incorrect.Make sure the e-mail address is correct, 
and then enter it again.
Memory is full. 
Scanning has been 
cancelled. Press 
[Send] to send 
the scanned data, 
or press [Cancel] 
to delete.Because there is not 
enough free hard disk 
space in the machine for 
delivering or sending 
by e-mail while storing 
in the Document Server, 
only some of the pages 
could be scanned.Specify whether to use the data or not.
Memory is full. 
Cannot scan. The 
scanned data will 
be deleted.Because of insufficient 
hard disk space, the first 
page could not be 
scanned.Try one of the following measures:
 Wait for a while, and then retry the 
scan operation.
 Reduce the scan area or scanning 
resolution. See “Setting items for 
Scan Settings”, Scanner Reference.
 Delete unneeded stored files. See 
“Deleting a Stored File”, Scanner 
Reference. Message Cause Solution 
						

							Troubleshooting When Using the Scanner Function
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4
Memory is full. 
Do you want to 
store scanned 
file?Because there is not 
enough free hard disk 
space in the machine for 
storing in the Document 
Server, only some of the 
pages could be scanned.Specify whether to use the data or not.
No paper. Load 
paper of one of 
the following 
sizes, then press 
[Start Printing].No paper is set in the 
specified paper tray.Load paper of the sizes listed in the 
message.
Exceeded max. data 
capacity.Check the 
scanning resolu-
tion, then reset 
original(s).The scanned original ex-
ceeded maximum data 
capacity. Specify the scan size and resolution 
again. Note that it may not be possible 
to scan very large originals at a high 
resolution. See “Relationship between 
Resolution and File Size”, Scanner Ref-
erence.
Exceeded max. data 
capacity.Check 
scanning resolu-
tion, then press 
Start key again.The scanned data exceed-
ed maximum data capac-
ity.Specify the scan size and resolution 
again. Note that it may not be possible 
to scan very large originals at a high 
resolution. See “Relationship between 
Resolution and File Size”, Scanner Ref-
erence.
Exceeded max. 
page capacity per 
file. Press 
[Send] to send the 
scanned data, or 
press [Cancel] to 
delete.The number of scanned 
pages exceeded maxi-
mum page capacity.Select whether to send the data so far. Message Cause Solution 
						

							When a Message is Displayed
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4
When a Message is Displayed on the Client Computer
This section explains likely causes of and possible solutions for the main error
messages displayed on the client computer when using the TWAIN driver.
Important
❒If a message not described here appears, act according to the message. For in-
formation about how to turn off the main power switch, see About This Ma-
chine.
Message Cause Solution
Clear Misfeed(s) 
in ADF.A paper misfeed has oc-
curred inside the ADF.Remove jammed originals, and place 
them again.
Check whether the originals are suita-
ble to be scanned by the machine.
Invalid Winsock 
version. Please 
use version 1.1 
or higher.You are using an invalid 
version of Winsock.Install the operating system of the com-
puter or copy Winsock from the operat-
ing system CD-ROM.
The name is al-
ready in use. 
Check the regis-
tered names.You tried to register a 
name that is already in 
use. Use another name.
Cannot detect the 
paper size of the 
original. Specify 
the scanning size.The set original was mis-
aligned. Place the original correctly.
 Specify the scan size.
 When placing an original directly 
on the exposure glass, the lift-
ing/lowering action of the ADF 
triggers the automatic original size 
detection process. Lift the ADF by 
more than 30 degrees.
Cannot add any 
more scanning 
mode.The maximum number of 
registerable scan modes 
has been exceeded.The maximum number of modes that 
can be stored is 100. Delete unneeded 
modes.
Cannot specify 
any more scanning 
area.The maximum number of 
registerable scan areas 
has been exceeded.The maximum number of scanning are-
as that can be stored is 100. Delete un-
needed scanning area.
Call Service 
Please call your 
service repre-
sentative.An unrecoverable error 
has occurred in the ma-
chine.Call your service representative.
Scanner is not 
available on the 
specified device.The TWAIN scanner 
function cannot be used 
on this machine. Contact your service representative. 
						

							Troubleshooting When Using the Scanner Function
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4
Scanner is not 
available. Check 
the scanner con-
nection status. The machines main 
power switch is off.
 The machine is not 
connected to the net-
work correctly. Set the main power switch to “On”.
 Check whether the machine is con-
nected to the network correctly.
 Deselect the personal firewall func-
tion of the client computer.
 Use an application such as telnet to 
make sure SNMPv1 or SNMPv2 is 
set as the machine’s protocol. See 
“Network Settings”, General Set-
tings Guide and “Using telnet”, 
Network Guide.
No response from 
the scanner.The machine is not con-
nected to the network 
correctly.Check whether the machine is connect-
ed to the network correctly.
No response from 
the scanner.The network is crowded. Wait for a while, and then try to recon-
nect.
Error has occurred 
in the scanner.The application-speci-
fied scan conditions have 
exceeded the setting 
range of the machine.Check whether the scanning settings 
made with the application exceed the 
setting range of the machine.
Fatal error has 
occurred in the 
scanner.An unrecoverable error 
has occurred on the ma-
chine.An unrecoverable error has occurred in 
the machine. Call your service repre-
sentative.
Cannot connect to 
the scanner. Check 
the network Access 
Mask settings in 
User Tools.An access mask is set. Contact the network or scanner admin-
istrator.
Scanner is not 
ready. Check the 
scanner and the 
options.The ADF cover is open. Check whether the ADF cover is closed.
Insufficient mem-
ory. Reduce the 
scanning area.Scanner memory is insuf-
ficient. Reset the scan size.
 Lower the resolution.
 Set with no compression. See 
TWAIN Driver help.
The problem may be due to the follow-
ing cause:
 “The Relationship between the Res-
olution and the Scanning Area” 
chart in Help for halftone scanning 
might not always apply. Scanning 
cannot be performed if large values 
are set for brightness when using 
halftone or high resolution. Message Cause Solution 
						

							When a Message is Displayed
63
4
Insufficient mem-
ory. Reduce the 
scanning area.When a paper misfeed 
occurs in the machine 
during printing, scanning 
cannot be performed. After the misfed paper has been re-
moved, proceed with scanning.
Cannot find XXX 
scanner used for 
the previous 
scan. YYY will 
be used instead.
(XXX and YYY indi-
cate scanner names.) The main power 
switch of the previ-
ously used scanner is 
not set to “On”.
 The machine is not 
connected to the net-
work correctly. Check whether the main power 
switch of the scanner used for the 
previous scan is turned off.
 Check the previously used scanner is 
connected to the network correctly.
 Cancel the Personal Firewall of the 
client computer.
 Use an application such as telnet to 
make sure SNMPv1 or SNMPv2 is 
set as the machine’s protocol. See 
“Network Settings”, General Set-
tings Guide and “Using telnet”, 
Network Guide.
 Select the scanner used for the pre-
vious scan.
Error has occurred 
in the scanner 
driver.An error has occurred in 
the driver. Check whether the network cable is 
connected correctly to the client 
computer.
 Check whether the Ethernet board 
of the client computer is recognized 
correctly by Windows.
 Check whether the client computer 
can use the TCP/IP protocol.
Communication er-
ror has occurred 
on the network.A communication error 
has occurred on the net-
work.Check whether the client computer can 
use the TCP/IP protocol.
Scanner is in use 
for other function. 
Please wait.A function of the ma-
chine other than the 
scanner function is being 
used such as the copier 
function. Wait for a while and reconnect.
Insufficient memo-
ry. Close all other 
applications, then 
restart scanning.Memory is insufficient.  Close all the unnecessary applica-
tions running on the client computer.
 Uninstall the TWAIN driver, and 
then reinstall it after restarting the 
computer.
No User Code is 
registered. Con-
sult your system 
administrator.Access is restricted with 
user codes.Contact the administrator of the ma-
chine. Message Cause Solution 
						

							Troubleshooting When Using the Scanner Function
64
4
Any of Login User 
Name, Login Pass-
word or Driver 
Encryption Key is 
incorrect.The entered login user 
name, password, or driv-
er encryption key was 
invalid. Check the login user name, login 
password, and driver encryption 
key.
 Permission to use this function has 
not been granted. Contact the ad-
ministrator. Message Cause Solution