Ricoh Mp 7500 Service Manual

							Checking Machine Status and Settings
5
1 Checking Machine Status and Settings
You can check the machines system status.
❖Maintenance Info
You can check the following items under [Maintenance Info]:
[Remaining Toner]
Displays the amount of remaining toner.
[No Staples]
Displays the amount of remaining staples.
[Punch Receptacle Full]
Displays whether the hole punch receptacle is full.
[Paper Tray]
Displays the paper type and size loaded in the paper tray.
[Output Tray Full]
Displays whether the output tray is overloaded.
[Original Misfeed]
Displays state of and solutions for original misfeeds.
[Paper Misfeed]
 Displays state of and solutions for paper jams.
[Cover Open]
Indicates whether front cover, duplex unit, etc, is open.
❖Data Storage
You can check the following items under [Data Storage]:
[HDD Remaining Memory]
Displays the amount of available hard disk drive memory.
[HDD File(s)]
Displays the total number of jobs stored in the hard disk drive.
[Print Job(s)]
Displays the number of jobs for Hold print/Saved print/Locked
print/Sample print.
[Memory Erase Status]
Displays the state of the memory data. 
						

							When the Machine Does Not Operate As wanted
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❖Machine Address Info
You can check the following items under [Machine Address Info]:
[Machine IPv4 Address]
Displays the machines IPv4 address.
[Machine IPv6 Address]
Displays the machines IPv6 address.
❖Enquiry
You can check the following items under [Enquiry]:
[Machine Repairs]
Displays the machine number and contact number that are required for
service.
[Sales Representative]
Displays the sales representatives telephone number.
[Supply Order]
Displays the contact number for placing supply orders.
[Supply Details]
Displays the name of toner, staples, etc, used on the machine.
AOn the control panel, press [System Status] on the control panel.
BPress each tab and check the contents. 
						

							Checking Machine Status and Settings
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1
CAfter checking the information, press [Exit]. The previous screen returns.
Note
❒[Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appear
only when these errors occur.
❒For details about how to locate and remove misfeeds, see “Checking
Jammed Paper” or “Removing Jammed Paper”.
Reference
p.84 “Locating Jammed Paper”.
p.83 “Removing Jammed Paper”. 
						

							When the Machine Does Not Operate As wanted
8
1When an Indicator to the Right of a 
Function Key is LitWhen an indicator to the right of a function key lights up, press the correspond-
ing function key. Then, follow the instructions displayed on the control panel.
Note
❒If an error occurs in the function you are using, check the message that ap-
pears on the control panel, and then refer to “When a Message is Displayed”
for the relevant function.
Reference
p.19 “Troubleshooting When Using the Copy Function”.
p.35 “Troubleshooting When Using the Printer Function”.
p.51 “Troubleshooting When Using the Scanner Function”.
Problem Cause Solution
Documents and reports 
do not print out.The paper output tray is 
full.Remove the paper from the tray.
Documents and reports 
do not print out.There is no copy paper 
left.Add more paper. See p.65 “Loading Pa-
per”.
An error has occurred. The function whose indi-
cator is lit is defective.Record the code number shown in the 
display and contact your service repre-
sentative. See “When a Message Ap-
pears” of each chapter.
You can use other functions normally.
The machine is unable to 
connect to the network.A network error has oc-
curred. Check the displayed message and 
take an appropriate action. See 
“When a Message Appears” of each 
chapter.
 Check that the machine is correctly 
connected to the network, and that 
the machine is correctly set. See 
“Network Settings”, General Set-
tings Guide.
 Contact the administrator.
 When the function key is still lit, 
even if you take the measures 
above, contact your service repre-
sentative. 
						

							When You Have Problems Operating the Machine
9
1 When You Have Problems Operating the 
MachineThe following chart gives explanations of common problems and messages.
If other messages appear, follow the instructions displayed.
Important
❒Check the contact address and Serial No. of Machine shown in the call service
message, and then contact your service representative.
Problem Cause Solution
“
Please wait.” 
appears.This message appears 
when you turn on the op-
eration switch.Wait for the machine to get ready.
“
Please wait.” 
appears.This message appears 
when you change the ton-
er bottle.Wait for the machine to get ready.
Although the copier 
screen appears when 
the machine is turned 
on using the main pow-
er switch, it cannot be 
switched to another 
screen by pressing the 
{Printer} or {Scanner} 
key.Functions other than the 
copier function are not 
yet ready. Wait a little longer.
The machine has just 
been turned on and the 
User Tools screen is dis-
played, but the User 
Tools menu has items 
missing.Functions other than the 
copier function are not 
yet ready. Time required 
varies by function. Func-
tions appear in the User 
Tools menu when they 
become ready for use.Wait a little longer.
The display is off. The screen contrast knob 
is turned to the dark posi-
tion.Set the screen contrast knob to the light 
position to see the display panel prop-
erly. See “Control Panel”, About This 
Machine.
The display is off. The machine is in Energy 
Saver mode.Press the {Energy Saver} key to cancel 
Energy Saver Mode. mode.
The display is off. The operation switch is 
turned off.Turn on the operation switch.
Nothing happens when 
the operation switch is 
turned on.The main power switch is 
turned off.Turn on the main power switch. 
						

							When the Machine Does Not Operate As wanted
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“Memory is full. 
Do you want to 
store scanned 
file?
” appears.The scanned originals ex-
ceed the number of 
sheets/pages that can be 
stored in the hard disk.Press [Store File] to store pages that 
have been scanned. Delete unneces-
sary files with [Delete File].
Press [No] if you are not storing pag-
es that have been scanned. Delete 
unnecessary files with [Delete File].
The main power indica-
tor continues blinking 
and does not turn off 
when pressed.This occurs in the follow-
ing cases:
 The exposure glass 
cover or ADF is open.
 The machine is com-
municating with ex-
ternal equipment.
 The hard disk is ac-
tive.Close the exposure glass cover or ADF, 
and check if the machine is communi-
cating with a computer.
“
Self checking...” 
appears.The machine is perform-
ing image adjustment op-
erations.The machine may perform periodic 
maintenance during operations. The 
frequency and duration of maintenance 
depends on the humidity, temperature, 
and printing factors such as number of 
prints, paper size, and paper type. Wait 
for the machine to get ready.
Original images are 
printed on the reverse 
side of the paper.You may have loaded the 
paper incorrectly.Load paper correctly. Place paper in the 
paper tray with the print side up. Load 
paper into the bypass tray with the 
print side down. See p.71 “Orientation-
Fixed Paper or Two-Sided Paper”.
Misfeeds occur frequently.The trays side fence may 
not be locked. Remove the paper. See p.83 “Re-
moving Jammed Paper”.
 Check the side fence is locked. See 
p.72 “Changing the Paper Size”.
Misfeeds occur frequently.The trays end fence may 
not be set properly. Remove the paper. See p.83 “Re-
moving Jammed Paper”.
 Check the end fence is set properly. 
See p.72 “Changing the Paper Size”.
Misfeeds occur frequently.Paper of undetectable 
size has been loaded.  Remove the paper. See p.83 “Re-
moving Jammed Paper”.
 When loading the paper of undetec-
table size, specify the paper size in 
“Tray Paper Size”. See “Paper Size: 
Tray 1-3”, General Settings Guide 
and “Copy Paper”, About This Ma-
chine. Problem Cause Solution 
						

							When You Have Problems Operating the Machine
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1
Misfeeds occur frequently.There is a foreign object 
on the finisher tray. Remove the paper. See p.83 “Re-
moving Jammed Paper”.
 Do not place anything on the finish-
er tray. It may cause a paper jam.
Misfeeds occur frequently.The staple cartridge is not 
set correctly.The Booklet Finisher requires the sad-
dle stitch stapler cartridge also. See p.79 
“Adding Staples”.
An error message re-
mains, even if misfed pa-
per is removed. When a misfeed mes-
sage appears, it re-
mains until you open 
and close the cover as 
required.
 Paper is still jammed 
in the tray.Clear misfed paper, and then open and 
close the front cover. see p.83 “Remov-
ing Jammed Paper”.
Cannot print in duplex 
mode.You cannot use paper in 
the bypass tray for du-
plex printing.For duplex printing, select Tray 1-3 in 
copier mode or with the printer driver.
Cannot print in duplex 
mode.[1 Sided Copy] is selected 
for Paper Type: Tray 1-3.Select [2 Sided Copy] for Paper Type: 
Tray 1-3. See “Paper Size: Tray 1-3”, 
General Settings Guide.
Cannot print in duplex 
mode.You cannot select duplex 
printing if the paper type 
is set to [OHP], [Tab Stock], 
[Translucent] or [Label Pa-
per].Select a paper type that allows duplex 
printing. See “Paper Size: Tray 1-3”, 
General Settings Guide.
The user code entry 
screen is displayed.Users are restricted by 
user management.Enter the user code (up to eight digits), 
and then press {q}.
The Authentication 
screen appears.Basic Authentication, 
Windows Authentica-
tion, LDAP Authentica-
tion or Integration Server 
Authentication is set.Enter your login user name and user 
password. See “When the Authentica-
tion Screen is Displayed”, About This 
Machine.
“
You do not have 
the privileges to 
use this func-
tion.
” is displayed.The use of the function is 
restricted to authenticat-
ed users only.Contact the administrator.
“
You do not have 
the privileges to 
use this func-
tion.
” continues to be 
displayed even though 
you have entered a valid 
user code.This user code is not al-
lowed to use the function 
selected.Press the {Energy Saver} key. Confirm 
that the display goes off, and then 
press the {Energy Saver} key again. 
The display will return to the user 
code entry display. When printing 
under the copier or printer function, 
press the {Energy Saver} key only after 
printing has finished. Problem Cause Solution 
						

							When the Machine Does Not Operate As wanted
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1
❖Document Server
Authentication failed. The entered login user 
name or login password 
is not correct.Inquire the user administrator for the 
correct login user name and login pass-
word.
Authentication failed. The machine cannot per-
form authentication.Contact the administrator.
The selected file(s) con-
tained file(s) without ac-
cess privileges. Only 
file(s) with access privi-
leges will be deleted. You have tried to delete 
files without the authori-
ty to do so.Files can be deleted by the person who 
created the file. To delete a file which 
you are not authorized to delete, con-
tact the person who created the file.
Problem Cause Solution
“
Exceeded max. 
number of pages 
per file. Do you 
want to store the 
scanned pages as 
1 file?
” appears.The number of scanned 
pages exceeds the capaci-
ty per file of the Docu-
ment Server.To store scanned pages as a file, press 
[Store File]. Scanned data is stored as a 
file in the Document Server. If you do 
not want to store scanned pages, press 
[No]. Scanned data is deleted.
You forgot your pass-
word.You cannot access a pro-
tected file without enter-
ing the password. Contact the administrator.
To delete the files stored in the docu-
ment server, select [Delete All Files in Doc-
ument Server]. As this will permanently 
delete every single file, make sure the 
document server does not contain any 
files you want to keep. See “Delete All 
Files in Document Server”, General Set-
tings Guide.
You cannot find out what 
is stored in a file.You may not be able to 
ascertain the contents of a 
file simply from the file 
name.You can switch the Select File screen be-
tween [List] and [Thumbnail] display to 
check the contents of the file. In list dis-
play, the file name, date and time of 
storage, and user name are shown. In 
thumbnail display, an image of the 
stored file appears. You can enlarge the 
image by pressing [Preview]. Use the Se-
lect File screen to check information 
other than the file name. See “Checking 
the Details of a Stored Document”, 
Copy/Document Server Reference. Problem Cause Solution 
						

							When You Have Problems Operating the Machine
13
1
Note
❒If you cannot make copies as you want because of paper type, paper size, or
paper capacity problems, use recommended paper. See “Copy Paper”, About
This Machine.
❒Using curled paper often causes misfeeds, soiled paper edges, or slipped po-
sitions while performing staple or stack printing. When using curled paper,
take the stiffness out of the paper with your hands to straighten out the curl,
or load the paper up side down. Also, to prevent paper from curling, lay pa-
per on a flat surface, and do not lean it against the wall.
Memory frequently be-
comes full.The document server 
memory is full.Delete unnecessary files. On the file se-
lection display, select unnecessary files, 
and then press [Delete File]. If this does 
not increase available memory, do the 
following.
 Switch to the scanner screen, and 
then delete unnecessary files stored 
under the scanner function.
 Switch to the printer screen, and 
then delete unnecessary files stored 
under Sample Print, Locked Print, 
Hold Print, or Stored Print.
You want to check print 
quality before making a 
large print run.You can print a single 
copy without specifying 
the setting again. Check print quality by printing out 
only the first set using the {Sample 
Copy} key.
“
Original is be-
ing scanned by 
another function. 
Please wait.
” 
appears.Copier or Scanner func-
tion is in use.To cancel a job in progress, first press 
[Exit], and then press the {Copy} key or 
{Scanner} key. Next, press the 
{Clear/Stop} key. When the message 
“The Stop key was pressed. 
Stop copying?
” appears, press 
[Stop].
“
Cannot display 
preview of this 
page.
” appears, and 
you can not check the 
thumb nail image.The image data may have 
been corrupted.Pressing [Exit] displays the preview 
screen without a thumbnail. Problem Cause Solution 
						

							When the Machine Does Not Operate As wanted
14
1When a Job is Not Performed
If you cannot execute a function, it may be that the machine is being held up by
another function.
If you cannot execute a function, terminate any other functions currently active,
and then try executing the function again. In certain cases, you can carry out an-
other job (copier, document server, printer, scanner) without canceling the cur-
rent job being performed. Performing multiple functions simultaneously like
this is called “Multi-accessing”.
Combination Chart
❖Function Compatibility
The chart shows Function Compatibility when print priority is set to “Inter-
leave”. See “Print Priority”, General Settings Guide.
: Simultaneous operations are possible.
: Operation is enabled when the relevant function key is pressed and remote
switching (of the scanner/external extension) is done.
: Operation is enabled when the {Interrupt} key is pressed to interrupt the
preceding operation.
→: Operation is performed automatically once the preceding operation ends.
×: The operation must be started once the preceding operation ends. (Simul-
taneous operations are not possible.)