Ricoh Mp 7500 Service Manual

							35
3. Troubleshooting When
Using the Printer Function
This chapter explains likely causes of and possible solutions for printer function
problems.
When a Message Appears during 
Installation of the Printer Driver
This section explains what to do if a message appears when installing the printer
driver.
The following describes operations when a message appears during installation
of the printer driver. Message number 58 or 34 indicates that the printer driver
cannot be installed using Auto Run. Install the printer driver using [Add Printer]
or [Install Printer].
Windows 95/98/Me
This section explains the procedure under Windows 95/98/Me.
AOn the [Start] menu, point to [Settings], and then click [Printers].
BDouble-click the Add Printer icon.
CFollow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
 RPCS (“Printer Driver and Utilities” CD-ROM)
D:\DRIVERS\RPCS\WIN9X_ME\(Language)\DISK1
 PCL 5e (“Printer Driver and Utilities” CD-ROM)
D:\DRIVERS\PCL5E\WIN9X_ME\(Language)\DISK1
 PCL 6 (“Printer Driver and Utilities” CD-ROM)
D:\DRIVERS\PCL6\WIN9X_ME\(Language)\DISK1
 PostScript 3 (“Scanner Driver and Utilities” CD-ROM)
D:\DRIVERS\PS\WIN9X_ME\(Language)\DISK1
If the installer starts, click [Cancel] to quit. 
						

							Troubleshooting When Using the Printer Function
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3
Windows 2000
This section explains the procedure under Windows 2000.
AOn the [Start] menu, point to [Settings], and then click [Printers].
BDouble-click the Add Printer icon.
CFollow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
 RPCS (“Printer Driver and Utilities” CD-ROM)
D:\DRIVERS\RPCS\WIN2K_XP\(Language)\DISK1
 PCL 5e (“Printer Driver and Utilities” CD-ROM)
D:\DRIVERS\PCL5E\WIN2K_XP\(Language)\DISK1
 PCL 6 (“Printer Driver and Utilities” CD-ROM)
D:\DRIVERS\PCL6\WIN2K_XP\(Language)\DISK1
 PostScript 3 (“Scanner Driver and Utilities” CD-ROM)
D:\DRIVERS\PS\WIN2K_XP\(Language)\DISK1
If the installer starts, click [Cancel] to quit.
Windows XP, Windows Server 2003
This section explains the procedure under Windows XP or Windows Server
2003.
AOn the [Start] menu, click [Printers and Faxes].
BClick [Add a printer].
CFollow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
 RPCS (“Printer Driver and Utilities” CD-ROM)
D:\DRIVERS\RPCS\WIN2K_XP\(Language)\DISK1
 PCL 5e (“Printer Driver and Utilities” CD-ROM)
D:\DRIVERS\PCL5E\WIN2K_XP\(Language)\DISK1
 PCL 6 (“Printer Driver and Utilities” CD-ROM)
D:\DRIVERS\PCL6\WIN2K_XP\(Language)\DISK1
 PostScript 3 (“Scanner Driver and Utilities” CD-ROM)
D:\DRIVERS\PS\WIN2K_XP\(Language)\DISK1
If the installer starts, click [Cancel] to quit. 
						

							When a Message Appears during Installation of the Printer Driver
37
3
Windows NT 4.0
This section explains the procedure under Windows NT 4.0.
AOn the [Start] menu, point to [Settings], and then click [Printers].
BDouble-click the Add Printer icon.
CFollow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
 RPCS (“Printer Driver and Utilities” CD-ROM)
D:\DRIVERS\RPCS\NT4\(Language)\DISK1
 PCL 5e (“Printer Driver and Utilities” CD-ROM)
D:\DRIVERS\PCL5E\NT4\(Language)\DISK1
 PCL 6 (“Printer Driver and Utilities” CD-ROM)
D:\DRIVERS\PCL6\NT4\(Language)\DISK1
 PostScript 3 (“Scanner Driver and Utilities” CD-ROM)
D:\DRIVERS\PS\NT4\(Language)\DISK1
If the installer starts, click [Cancel] to quit. 
						

							Troubleshooting When Using the Printer Function
38
3If USB Connection Fails
This section explains how to troubleshoot a problem related to USB connection.
Problem Cause Solution
The machine is not auto-
matically recognized.The USB cable is not con-
nected properly.Turn off the power of the machine, re-
connect the USB cable, and then turn it 
on again.
Windows has already 
configured the USB set-
tings.Check whether the com-
puter has identified the 
machine as an unsup-
ported device.Open Windows Device Manager, and 
then, under [Universal Serial Bus control-
lers], remove any conflicting devices. 
Conflicting devices have a [!] or [?] icon 
by them. Take care not to accidentally 
remove required devices. For details, 
see Windows Help.
When using Windows 2000 / XP or 
Windows Server 2003, an erroneous de-
vice is displayed under [USB Controller] 
in the [Device Manager] dialog box.
Windows Me and the ma-
chine cannot be connect-
ed.You need to download 
USB Printing Support for 
Windows Me.Download USB Printing Support from 
the suppliers website.
Search the model name you use on the 
suppliers website, and download USB 
Printing Support. 
						

							When a Message Appears
39
3 When a Message Appears
This section describes the principal messages that appear on the panel display.
If a message not described here appears, act according to the message.
Reference
Before turning the main power off, see “Turning On/Off the Power”, About
This Machine.
Status Messages
This section describes the machine status messages.
Message Problem
ReadyThis is the default ready message. The machine is ready 
for use. No action is required.
Printing...The machine is printing. Wait a while.
Waiting...The machine is waiting for the next data to print. Wait a 
while.
OfflineThe machine is offline. To start printing, switch the ma-
chine online by pressing {Online} key.
Please wait.The machine is preparing the development unit. Wait a 
while.
Resetting job...The machine is resetting the print job. Wait until 
“
Ready” appears on the display panel.
Setting change...The machine is setting changing. Wait a while.
Hex Dump ModeIn the Hex Dump mode, the machine receives data in 
hexadecimal format. Turn off the machine after printing, 
and then turn back on. 
						

							Troubleshooting When Using the Printer Function
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3
Alert Messages
This section describes the machine Alert messages. 
Message Cause Solution
Cannot connect with 
the wireless card. 
Turn the main power 
switch off, then 
check the card.
/ Problems with the 
wireless card.
/ Problems with the 
wireless board.
 IEEE 802.11b interface 
unit was not inserted 
when the machine 
was turned on, or it 
was pulled out after 
the machine turned 
on.
 The settings are not 
updated although the 
unit is detected, or er-
rors are found while 
accessing the unit.Turn off the machine and check the 
IEEE 802.11b interface unit is inserted 
correctly. Then, turn the machine on 
again. If the message appears again, call 
your service representative.
Problems with 
IEEE 1394 Board.An error may have oc-
curred in the IEEE 1394 
board.Turn off the main power switch, and back 
on again. If the message appears again, 
contact your service representative.
Problem with Hard 
Disk.An error has occurred in 
the hard disk drive.Turn off the main power switch, and back 
on again. If the message appears again, 
contact your service representative.
The entered pass-
word is incorrect. The password of the en-
crypted PDF file has been 
entered incorrectly. Enter the correct password.
USB has a problem.An error has occurred in 
the USB interface.Turn off the main power switch, and back 
on again. If the message appears again, 
contact your service representative.
Hardware Problem: 
EthernetAn error has occurred in 
the Ethernet board.Turn off the main power switch, and back 
on again. If the message appears again, 
contact your service representative.
You do not have 
the privileges to 
use this function.Use of this function is re-
stricted.Contact the administrator.
Authentication 
has failed. The login user name 
or password entered 
is incorrect.
 The machine current-
ly cannot perform au-
thentication. Check your login user name and 
password.
 Contact the administrator.
Parallel I/F board 
has a problem.An error has occurred in 
the parallel interface 
board.Turn off the main power switch, and back 
on again. If the message appears again, 
contact your service representative.
Printer font error.An error has occurred in 
the font settings.Contact your service representative. 
						

							When a Message Appears
41
3
Checking the Error Log
If files could not be stored due to printing errors, identify the cause of the errors
by checking the error log on the control panel.
APress the {Printer} key to display the printer screen.
BPress [Error Log].
An error log list appears.
Note
❒The most recent 50 errors are stored in the error log. If a new error is added
when there are 50 errors already stored, the oldest error is deleted. How-
ever, if the earliest error is a Sample Print, Locked Print, Hold Print, or
Stored print error, it is not deleted. The error is stored separately until the
number of errors reaches 30.
❒If the main power switch is turned off, the log is deleted.
Memory OverflowMaximum capacity of 
PCL 5e/6 or PostScript 3 
list display has been ex-
ceeded.Reduce the value of [Resolution] in the 
printer driver. Alternatively, select 
[Frame Priority] from [Memory Usage] in 
[System]. If this message continues to 
appear after taking these steps, de-
crease the number of files sent to the 
machine. Message Cause Solution
ANS703S 
						

							Troubleshooting When Using the Printer Function
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3When You Cannot Print
Use the following procedures if printing does not start even after performing [Print].
Problem Cause Solution
Printing does not start. The power is off. Check the cable is securely plugged 
into the power outlet and the machine. 
Turn on the main power switch.
Printing does not start. The machine is set to “Of-
fline”.Press {Online} key.
Printing  does  not  start. The cause is displayed on 
the display of the control 
panel.Check the error message or warning 
status on the display panel and take the 
required action.
Printing does not start. The interface cable is not 
connected correctly.Connect the interface cable securely. If 
it has a fastener, fasten that securely as 
well. See “Connecting to the Interfac-
es”, General Settings Guide.
Printing does not start. The correct interface ca-
ble is not being used.The type of interface cable you should 
use depends on the computer. Be sure 
to use the correct one. If the cable is 
damaged or worn, replace it. See “Con-
necting to the Interfaces”, General Set-
tings Guide.
Printing does not start. The interface cable was 
connected after the ma-
chine was switched on.Connect the interface cable before turn-
ing on the machine.
Printing does not start. If the machine is operat-
ing in an extended wire-
less LAN, failure to print 
might result from a weak 
wireless signal.To check signal status, press the {User 
Tools/Counter} key, and then press [Sys-
tem Settings] on the display panel. On 
the [Interface Settings] tab, select [IEEE 
802.11b], and then press [Wireless LAN 
Signal]. If signal quality is poor, move 
the machine to a location where radio 
waves can pass or remove objects that 
might cause interference.
(You can check signal status only when 
using wireless LAN in the infrastruc-
ture mode.)
Printing does not start. If the machine is operat-
ing in an extended wire-
less LAN, SSID settings 
are incorrect.Check using the machines display pan-
el that the SSID is correctly set. See 
“Network Settings”, General Settings 
Guide. 
						

							When You Cannot Print
43
3
If the printing does not start, consult your service representative.
Printing does not start. If the machine is operat-
ing in an extended wire-
less LAN, the receivers 
MAC address may be 
preventing communica-
tion with the access point.Check access point settings when in the 
infrastructure mode. Depending on the 
access point, client access may be limit-
ed by MAC address. Also, check there 
are no problems in transmission be-
tween access point and wired clients, 
and between access point and wireless 
clients.
Printing does not start. The extended wireless 
LAN has not started.Confirm the orange LED is lit, and the 
green LED is lit or blinks during trans-
mission.
Printing does not start. The login user name, 
login password, or driver 
encryption key is invalid.Check the login user name, login pass-
word, or driver encryption key.
Printing does not start. Advanced encryption has 
been set using the Ex-
tended Security function.Check the settings of the Extended Se-
curity function with the administrator.
Data-in lamp does not 
blink or light up.If the data-in lamp is unlit 
or not flashing even after 
performing [Print], the 
machine has not received 
the data. When the machine is connected to a 
computer via a cable, check the 
computer print port settings are cor-
rect. See “Confirming the Connec-
tion Method”, Printer Reference.
 When it is networked with a com-
puter, Contact the administrator. 
The status indicator of 
the printer is lit.The cause is displayed on 
the display of the control 
panel.Check the error message on the display 
panel and take required action. See p.39 
“When a Message Appears”.
“
Updating the des-
tination list... 
Please wait. Speci-
fied destination(s) 
or senders name 
has been cleared.
” 
appears.The destination list is be-
ing updated from the net-
work using 
SmartDeviceMonitor for 
Admin.Wait until the message disappears. Do 
not switch off the power while this mes-
sage is displayed. Depending on the 
number of destinations to be updated, 
there may be some delay before you can 
resume operation. Operations are not 
possible while this message is displayed.
[List / Test Print] is disa-
bled.A mechanical error might 
have occurred.Contact your service representative. 
See “List/Test Print”, General Settings 
Guide.
Printing does not start 
when using the extended 
wireless LAN in Ad-hoc 
mode.The correct Communica-
tion mode is not set.Turn the main power off and back on. 
See “Turning On/Off the Power”, 
About This Machine.
Or, change the settings for [System Set-
tings], [Interface Settings], and [Network]. 
See “Network Settings”, General Set-
tings Guide. Problem Cause Solution 
						

							Troubleshooting When Using the Printer Function
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3
❖When the machine is connected to the computer using the interface cable
The following shows how to check the print port when the data-in lamp does
not light up or blink.
Check if the print port setting is correct. When it is connected using a parallel
interface, connect it to LPT1 or LPT2.
For Windows 95/98/Me
AClick the [Start] button, point to [Settings], and then click [Printers].
BClick the icon of the machine. On the [File] menu, click [Properties].
CClick the [Details] tab.
DIn the [Print to the following port:] list, confirm the correct port is selected.
For Windows 2000 or Windows NT 4.0
AClick the [Start] button, point to [Settings], and then click [Printers].
BClick the icon of the machine. On the [File] menu, click [Properties].
CClick the [Ports] tab.
DIn the [Print to the following port(s)] list, confirm the correct port is selected.
Windows XP
AClick the [Start] button, and then click [Printers and Faxes].
BClick the icon of the machine. On the [File] menu, click [Properties].
CClick the [Ports] tab.
DIn the [Print to the following port(s)] list, confirm the correct port is selected.
Windows Server 2003
AClick the [Start] button, point to [Settings], and then click [Printers and Faxes].
BClick the icon of the machine. On the [File] menu, click [Properties].
CClick the [Ports] tab.
DIn the [Print to the following port(s)] list, confirm the correct port is selected.