Panasonic Network Camera Management SystemKx Hgw600 Operating Instructions

							Operating Instructions
[For assistance, please call: 1-800-272-7033] 141
Specification and
Troubleshooting
About Setup Page
Problem Cause and Remedy
The Camera Portal page and
Setup Page do not appear. Make sure the LAN 1—4 indicators and WIRELESS
indicator light green. Make sure the indicators on
the Ethernet card and wireless card is on. If any
indicator is off, check the Ethernet cable on the
LAN.
 The PC on the LAN side may not be assigned an IP
address by the KX-HGW600. Make sureObtain an
IP address automaticallyischeckedonthePC
and restar t.
 When you change the IP address(:Port No.) of the
KX-HGW600 ( Page 106), enter the new IP
address(:Port No.) in the address field of the web
browser.
(When port no. is 80 [default setting], you do not
need to enter port no.)
 When you use the proxy server setting, setup of
your web browser may be needed to access the
Setup Page. For more information, please refer to
Page 126 and check your setting.
 JavaScript is used on the Setup Page. If JavaScript
is invalid on the setup of the web browser, access
the Setup Page after enabling JavaScript.
Click[Tools menu] [Internet Options]
[Security tab] [Custom Level]check
[Enable]in Active ScriptingofJavaScript.
The Setup Page does not
appear after entering a
password. Ask your network administrator for the user name
and password.
The wireless devices cannot
communicate with the
KX-HGW600. Make sure a PC in a wireless network is set as
follows:
Wireless mode: Infrastructure
SSID: HGW600
Encryption: None
 The wireless devices or the KX-HGW600 may be
out of radio waves. Or there may be an obstacle
such as the wall of concrete. Locate the wireless
devices near this unit.
MakesurePermitischeckedintheBlanked SSID
connectionon the Wireless Setup window. 
						

							Operating Instructions
142
About Network Camera Setup
Problem Cause and Remedy
The Automatic Setup function
does not work. Make sure the connection between the device and
the KX-HGW600 have been successfully made.
 The Automatic Setup function is only available for
20 minutes after the Network Camera is turned on.
Restart the Network Camera.
 Make sureEnableis checked on the Network
window of Network Camera ([Network] 1.
Network Configuration from the Setup
Program).
 If you connect the KX-HGW600 to the wireless
devices, make sure the wireless devices are not
connected to the other wireless routers. In this case,
turn off the other routers and restart the Network
Camera. Then, set the same SSID to the
KX-HGW600 and the Network Camera.
 The IP addresses 192.168.0.113 - 192.168.0.128
are used for the Automatic Setup function. If the
other devices use the corresponding IP addresses,
change the other IP addresses.
The authentication window
appears when you access the
Camera Portal page.Administrator Onlyis checked on the Access
Control window. Enter the registered user name and
password.
 If the authentication of the Network Camera is set
Administrator and General Useron the Security:
Administrator window, please change the setting to
Administrator Only.
The automatically set up
Network Camera is removed
from the Camera Portal page. If you checkDo Not Useon the Setup Page of the
KX-HGW600 ([Optional Setup] DHCP), set up
the Network Camera manually.
You cannot set up the
Network Camera manually. The IP addresses 192.168.0.113 - 192.168.0.128
and the port numbers 60001 - 60016 are used for
the Automatic Setup function. If you use the
corresponding IP addresses or port numbers,
change to the other IP addresses or port numbers. 
						

							Operating Instructions
[For assistance, please call: 1-800-272-7033] 143
Specification and
Troubleshooting
About Network Camera Setup
Problem Cause and Remedy
You cannot view the manually
registered Network Camera. To set up your Network Camera manually, please
set up the Screen Assignment ( Page 77) window
and Por t Forwarding ( Page 94)/NAT (IP
unnumbered) ( Page 96) window for the IP
address of the Network Camera.
 If you restart the manually registered Network
Camera, the setting may be changed by the
Automatic Setup function. CheckDo Not Useon
the Setup Page of the KX-HGW600 ([Optional
Setup] DHCP)orclearEnablecheck box on the
Network window of Network Camera
([Network] 1. Network Configuration from the
Setup Program).
You cannot access the
Camera Portal page and
SetupPagefromtheWAN
side. The network traffic may not be smooth. Wait for a
while and try again.
 Make sure the WAN indicator lights green. If it is off,
check the connections on the WAN.
 When you use the proxy server setting, setup of
your web browser may be needed to access the
Setup Page. For more information, please refer to
Page 126 and check your setting.
 JavaScript is used on the Setup Page. If JavaScript
is invalid on the setup of the web browser, access
the Setup Page after enabling JavaScript.
Click[Tools menu] [Internet Options]
[Security tab] [Custom Level]check
[Enable]in “Active Scripting”ofJavaScript.
 If you checkRestricted Accesson the Setup Page
of the KX-HGW600 ([Camera Setup] [Access
Control]window), checkNoneorAdministrator
Only.
 Packet Filtering function may prevent you from
accessing the Camera Portal page. Enter the
appropriate settings checking Packet Filtering Log
information. 
						

							Operating Instructions
144
About Recording/Playback function
Problem Cause and Remedy
You cannot record the
Network Camera screen. Make sure the connection between the Network
Camera and the KX-HGW600 have been
successfully made.
 Make sure the SD memory card has been inserted
firmly into the SD memory card slot.
Administrator OnlyischeckedontheSecurity:
Administrator window of Network Camera
([Security: Administrator] 1. Authentication
Enable). In this case, enter the ID (user name) and
password of the Network Camera on the Camera
Setup window. Please refer to Page 73 for the ID
(user name) and password setting.
 Your SD memory card is full. Delete the recorded
files or replace it with another SD memory card.
 Your SD memory card exceeds the maximum
number of files (150 files) available for one month
(Day 1st to 31st). Delete the recorded files or
replace it with another SD memory card.
 Your SD memory card is write-protected. Take the
write-protect away.
 The Network Camera is being recorded. Stop
recording it and try again.
 The Network Camera is reserved for the timer
recording. Disable the timer recording settings.
You cannot set up timer
recording. Do not overlap the timer settings betweenTimer 1
andTimer 2.
You cannot record with the
specified Frame rate. Frame rate changes with the network congestion.
Set up the lower Frame rate and try again.
You cannot play back the
recorded image. Make sure the SD memory card has been inserted
firmly into the SD memory card slot.
 The Network Camera is being recorded or reserved
for the timer recording. Stop recording or disable the
timer recording settings and try again.
The time stamp of recorded
filesiswrong. The time stamp of recorded files synchronizes the
Network Camera internal clock. Adjust the date and
time setting of the Network Camera.
For more information, please refer to the Network
Camera’s manual.
You cannot delete the
recorded files or format your
SD memory card. Your SD memory card is write-protected. Take the
write-protect away.
 The Network Camera is being recorded or reserved
for the timer recording. Stop recording or disable the
timer recording settings and try again. 
						

							Operating Instructions
[For assistance, please call: 1-800-272-7033] 145
Specification and
Troubleshooting
About Other Troubles
Problem Cause and Remedy
The system has detected a
conflict for IP address with
the system having hardware
address
XX:XX:XX:XX:XX:XX or
Another device on your TCP/
IP Internet, which has the
physical address
XX:XX:XX:XX:XX:XX, is
currently using the same IP
address
(XXX.XXX.XXX.XXX). Your
TCP/IP network interface has
been shut down. is displayed
in the dialog box. Turn off all the devices, and next turn on the
KX-HGW600, then PC.
MakesureObtain an IP address automaticallyis
checked on the PCs. Use the DHCP server
function.
 Make sure the address of the DHCP Available
Address Range ( Page 106) does not overlap
with those of other devices.
 Make sure the IP address on the WAN does not
overlap with those of other devices on the LAN
(Intranet).
The Basic Setup window
does not appear after clicking
[Restart]on the Setup Page. Restart the PC and access the Setup Page again.
Click[Refresh]on the web browser.
You forget the password to
access the Setup Page. Initialize the KX-HGW600 ( Page 124) by pushing
the FACTORY DEFAULT RESET button.
All the settings return to their default settings. Then,
reconfigure the KX-HGW600.
LAN (Intranet) does not work
correctly. The Ethernet cable on the LAN (Intranet) is
connected to the one of the LAN 1—4 jacks.
Connect the Ethernet cable to the WAN jack of the
KX-HGW600 and restart the PC.
 If the security software is installed on the PC, the
connection between the PC and the LAN (Intranet)
may not be successfully made. Assign the static IP
address to the PC using the Static DHCP function.
The KX-HGW600 establishes
PPPoE Connection. The PC may request the PPPoE Connection using
the network services. Please disable the network
sharing protocols or services such as Client for
Microsoft Networks or File and printer sharing for
Microsoft Networks.
If you cannot solve your
problem Call our customer call center at 1-800-272-7033.
 After the limited warranty, call our Continued
Services Technical Support Line at
1-900-555-PANA (1-900-555-7262). 
						

							Operating Instructions
146
6.5 FCC and Other Information
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
This unit operates at frequencies that may cause interference to nearby TVs and VCRs.
To minimize or prevent such interference, the base of this unit should not be placed near
or on top of a TV or VCR. If interference is experienced, move this unit further away from
the TV or VCR. This will often reduce or eliminate interference.
Operating near 2.4 GHz electrical appliances may cause interference. Move away from
the electrical appliances.
Environment— do not place the unit in a room where the temperature is less than
+5°C(+41°F) or greater than +40°C (104°F). Allow 10 cm (4″) clearance around
the unit for proper ventilation.
Avoid excessive smoke, dust, mechanical vibration, shock, or direct sunlight.
Routine care— wipe the unit with a soft cloth. Do not use benzine, thinner, or any
abrasive powder. When you leave the unit unused for a long period of time, unplug
the AC adaptor from the outlet.
If there is any trouble— consult an authorized Panasonic Factory Service Center. 
						

							Operating Instructions
[For assistance, please call: 1-800-272-7033] 147
Specification and
Troubleshooting
CAUTION
 To comply with FCC RF exposure requirements in uncontrolled environment:
 This equipment must be installed and operated in accordance with provided
instructions and a minimum 20 cm (8″) spacing must be provided between
antenna and all persons body (excluding extremities of hands, wrist and feet)
during wireless modes of operation.
 This transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter.
Medical
Consult the manufacturer of any personal medical devices, such as pacemakers, to
determine if they are adequately shielded from external RF (radio frequency)
energy. (The unit operates in the frequency range of 2400 MHz to 2483.5 MHz, and
the power output level is 0.1 watts.) Do not use the unit in health care facilities if any
regulations posted in the area instruct you not to do so. Hospitals or health care
facilities may be using equipment that could be sensitive to external RF (radio
frequency) energy.
 Any changes or modifications not expressly approved by the party responsible for
compliance could void the users authority to operate this device.
No responsibility will be taken by our company with respect to
consequences resulting from the use and/or the damage of the Network
Camera Management System. 
						

							Operating Instructions
148 
						

							Operating Instructions
149
Index 
						

							Operating Instructions
150
A
AC adaptor 11, 21, 41, 146
Access Control 78
Address Translation 93
Automatic Setup 34, 48
B
Basic Setup 25, 27, 29, 31, 45, 72
C
Cable clamper 11, 21, 41
Camera Portal 36, 50, 70
Camera Setup 73, 77, 78
Category 5 cross cable 19, 39
Category 5 straight cable 11, 19, 39
Change Password 110
Channel 84, 138
Configuration Types 16
Continued Services Technical Support Line
145
CRC 113
Cross cable 20, 34, 40, 48
D
DC IN jack 12, 21, 41
DC plug 21, 41
Default setting list 134
DHCP Connection 17, 25
DHCP Server 106
DNS Relay 108
DS-SS 138
Dynamic Routing 109
E
Encryption 86, 128
Ethernet cable 11, 19, 39
Ethernet card 10, 17, 38
Ethernet hub 13, 39, 47
Ethernet jack 19, 20, 34, 40, 48
F
Factory Default Reset 114
FACTORY DEFAULT RESET button 12,
124
FCC and Other Information 146
Framerate58,137
H
Hardware Address 145
Help 122
I
IEEE 802.11b 9, 17, 38, 138
Important Safety Instruction 4
Included Accessories 11
Indicators 13
Interface 10, 138
Internet Configuration 17, 25, 69
Internet Explorer 10, 126
IP (Internet Protocol) address 8, 18, 28, 46,
101, 106, 117
IP Masquerade 98
L
LAN (Intranet) Configuration 38, 45
LAN 1—4 indicators 12, 13
LAN 1—4 jacks 12, 20, 34, 40, 48
M
MAC Address Filtering 91, 128
Modem 13, 17, 19
MS-DOS prompt 130
MTU size 109
N
NAT (IP unnumbered) 96, 100, 131
Netscape Navigator 10
Network administrator 38
Network Protocol 10, 129
O
Operating System 10
Optional Setup 105
P
Packet Filtering 101, 135
Packet Filtering Log 103, 119
Panasonic Network Camera 8, 10
Panasonic web site 2, 10, 112, 120, 121
Password 24, 43, 55
Ping 117
Playback 61
Port Forwarding 94, 97
POWER indicator 12, 13
PPPoE Connection 29, 107, 115
PPPoE Connection (IP unnumbered) 31,
131
Private IP address 130
Proxy server 127
R
RAM 10