Panasonic Kx Tg4500 Operating Instructions Manual

							Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp101
No link to the 
base. Please walk 
closer to the base 
and try again.
(cordless handset only)L
The cordless handset has lost communication with the 
base unit. Walk closer to the base unit, and try again.
Not Available. 
Maximum handsets 
already registered
(cordless handset only) L
Eight cordless handsets have already been registered 
to the base unit. To cancel another cordless handset 
registration, see page 27.
Please enter 
another password. L
You selected a password which is the same as another 
mailbox (page 51). Select another one.
Please lift up and 
try again.
(cordless handset only) L
You attempted to dial from the cordless handset while 
located in the charger. Li ft the handset out of the 
charger and try again.
Please set the 
alert number. L
You tried to check the number or set the unit to call the 
cell phone/paging device without first storing the cell 
phone/paging device number (page 85).
Please set the 
system date and 
time first.
(base unit only) L
You must set the date and time before you can program 
the system to automatically  delete messages monthly 
(page 87).
Recharge Battery
(cordless handset only) L
The cordless handset battery needs to be charged.
Recharge the battery by placing it on the charger.
Sorry, this mailbox 
is in use. L
While another user is list ening to messages in the 
general delivery mailbox, you cannot access that 
mailbox (pages 52 and 56).
The system is busy.
Please try again 
later. L
All lines are in use. You cannot make a call. Try again 
later.
If four cordless handsets or  the base unit and three other 
cordless handsets are in use:
L you may not be able to program certain function items, 
such as, setting your password or turning on/off alerting 
your cell phone/paging device,
L you may not be able to make an external or internal call, 
or
L you may not be able to list en to messages in your 
mailbox.
Try again later.
Users in mailbox. 
Please try again 
later. L
You tried to erase mailbox messages while the selected 
mailbox(es) is being accessed (page 78). Try again 
later.
Display messageCause and solution 
						

							Useful Information
102For assistance, please visit http://www.panasonic.com/phonehelp
Voice messages
If the unit detects a problem, one of the following messages will be announced.
Voice messageCause and solution
“Sorry, there is no space 
for recording”LThe remaining recording time or the number of 
messages which can still be recorded is 0. Erase 
unnecessary messages (pages 54, 59 and 78).
“Incorrect entry”LAn invalid extension number was entered when 
transferring or delivering a message. Ensure that the 
cordless handset is registered to the base unit 
(page 25).
“This is your mailbox”LYou entered your own mailbox number when 
transferring a message (page 54).
“Sorry, this mailbox is in 
use”LYou tried to access the general delivery mailbox from 
the cordless handset or access a personal mailbox from 
the base unit while another user was listening to 
messages there (page 64). 
						

							Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp103
Troubleshooting
General use
ProblemCause and solution
The unit does not work.LCheck the settings (pages 73, 75 and 76).
LPress {RESET} on the bottom of the base unit with a 
pointed object (page 99).
The cordless handset 
does not work.LCharge the battery fully (page 16).
LClean the charge contacts and charge again (pages 16 
and 21).
LInstall the battery properly (page 16).
LRe-install the battery and place the cordless handset on 
the charger (page 16). Try again.
LThe cordless handset has not been registered to the 
base unit. Register the cordless handset (page 25).
LAfter inserting the battery, press {OFF}.
The cordless handset 
display shows “No link 
to the base. Please 
walk closer to the 
base and try again”.LThe cordless handset has lost communication with the 
base unit. Move closer to the base unit, and try again.
LRaise the base unit antenna.
LIf the above remedies do not solve the problem, the 
cordless handset may have lost communication with 
the base unit. Register the cordless handset again 
(page 25).
The line indicators do not 
work properly.LCheck the settings (pages 73, 75 and 76).
LThe line mode selection is incorrect (page 25).
You cannot have a 
conversation using the 
headset.LMake sure that the headset is properly plugged into the 
headset jack on the cordless handset (page 98) or base 
unit (page 97).
I cannot register a 
cordless handset to the 
base unit.LFully charge the battery (page 16).
LA cordless handset cannot be registered if there are 
already eight registered cordless handsets.
I cannot have a 
conversation using the 
cordless handset when 
the headset is connected.LWhen the headset is connected (page 98) to the 
cordless handset, you must use the headset to talk with 
the caller. To have a normal conversation, disconnect 
the headset. 
						

							Useful Information
104For assistance, please visit http://www.panasonic.com/phonehelp
Programmable settings
Making/answering calls, paging
ProblemCause and solution
I cannot program function 
items, such as the dialing 
mode.LProgramming is not possible while the base handset is 
off the cradle or the {SP-PHONE} indicator lights.
LProgramming is not possible while in talk or intercom 
mode, or while listening to the messages.
LDo not pause for over 60 seconds while programming.
LMake sure that the cordless handset is in standby 
mode.
While programming, the 
unit/cordless handset 
starts to ring.LA call is being received. Answer the call and re-start 
programming from the beginning after hanging up.
I can’t access the 
cordless handset function 
menu.LAccess is not possible during a call, or while accessing 
a mailbox, the Caller List, or the Phonebook.
ProblemCause and solution
Static is heard, sound 
cuts in/out. Interference 
from other electrical units.LMove the cordless handset(s) and the base unit away 
from other electrical appliances (page 9).
LMove closer to the base unit.
LRaise the base unit antenna.
LIf your unit is connected to a telephone line with DSL 
service, we recommend connecting a noise filter 
between the base unit and the telephone line jack. 
Contact your DSL provider for details.
The unit/cordless 
handset does not ring.LThe ringer volume is set to OFF. Select HIGH, 
MEDIUM, or LOW (page 79).
LIf four cordless handsets are in use, the unit may not 
ring. The cordless handset users will hear incoming call 
tone.
LThe base unit/cordless handset is removed from the 
ring group. Add to the ring group (page 81).
LAll lines have been set-up to be answered by the 
automated attendant (page 66).
I cannot make a call.LThe dialing mode may be set incorrectly. Set the dial 
mode (page 25) to match the type of telephone service 
you have (tone or pulse).
LThe dialed number is restricted (page 84). 
						

							Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp105
Phonebook
I cannot redial the last 
number dialed.LIf the last number dialed was more than 32 digits, the 
number will not be redialed correctly.
LAccess numbers entered after pressing {TONE} will not 
be included when redialing.
LCordless handset only: The {REDIAL} key also 
functions as the {PA U S E} key. It will redial the last 
number dialed if pressed at the outset of a call. If 
another number has been dialled first, it will operate as 
a {PA U S E} key.
I cannot page another 
cordless handset or the 
base unit.LIf four other cordless handsets are in use, you may not 
be able to page. Try again later.
LThe cordless handset is too far from the base unit.
LThe base unit or the cordless handset is in use. Try 
again later.
When a second call is 
received on the same 
line, the unit does not 
display the new caller’s 
information.LIf another call is received on the same line while;
– the Automated Attendant System or Answering 
System is responding to a call, or
– a call is placed on hold, the caller information will not 
be displayed.
LThe line mode selection is incorrect. See page 25.
ProblemCause and solution
I cannot store a name and 
phone number in the 
Phonebook.LYou cannot store an item in the Phonebook while the 
corded handset is off the cradle or the {SP-PHONE} 
indicator is lit.
LYou cannot store an item in the Phonebook while the 
unit is in talk or intercom mode.
LDo not pause for over 60 seconds while programming.
The display goes into 
standby mode while 
viewing the Phonebook.LDo not pause for over 60 seconds while searching.
While searching, the 
base unit/cordless 
handset starts to ring.LA call is being received. Answer the call and re-start 
searching from the beginning after hanging up.
ProblemCause and solution 
						

							Useful Information
106For assistance, please visit http://www.panasonic.com/phonehelp
Caller ID
ProblemCause and solution
The caller’s information is 
not displayed.LYou have not subscribed to a caller ID service. Contact 
your telephone service provider to subscribe.
LIf your unit is connected to any additional telephone 
equipment such as a caller ID box or wireless telephone 
jack, disconnect the unit from the equipment and plug 
the unit directly into the wall jack.
LIf your unit is connected to a telephone line with DSL 
service, we recommend connecting a noise filter 
between the base unit and the telephone line jack. 
Contact your DSL provider for details.
LThe name display service may not be available in some 
areas. Contact your telephone service provider for 
details.
LOther telephone equipment may be interfering with this 
unit. Disconnect the other equipment and try again.
LThe caller requested not to send caller information 
(page 47).
LGenerally caller information is displayed after the 
second ring.
The display goes into 
standby mode while 
viewing the Caller List.LDo not pause for over 60 seconds while searching.
The caller list/incoming 
phone numbers are not 
edited automatically.LThe Caller ID number auto edit feature is turned off. 
Turn it on and try again (page 49).
LYou need to call back the edited number to activate 
Caller ID number auto edit.
The second caller’s 
information is not 
displayed during an 
outside call. (The Call 
Waiting Caller ID (CWID) 
feature does not 
function.)LIn order to use Caller ID, Call Waiting, or Call Waiting 
Caller ID (CWID), you must first contact your telephone 
service provider and subscribe to the desired service.
After subscribing, you may need to contact your 
telephone service provider again to activate this 
specific service, even if you already subscribed to both 
Caller ID and Call Waiting with Caller ID services 
(CWID). 
						

							Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp107
Recharging the battery (cordless handset)
ProblemCause and solution
“Recharge battery” is 
displayed, “7” flashes 
and the cordless handset 
beeps every 60 seconds.LFully charge the battery (page 16).
“Charge for 7 hrs” 
and 8 are displayed 
and the cordless handset 
does not work.LThe battery has been discharged. Fully charge the 
battery (page 16).
I charged the battery fully, 
but “Recharge 
battery” is still 
displayed and “7” 
continues to flash, or 
“Charge for 7 hrs” 
and 8 are displayed.LClean the charge contacts and charge again.
LThe battery may need to be replaced (page 96). If you 
install a new battery, fully charge it (page 16).
The CHARGE indicator 
light does not go out after 
the battery has been 
charged.LThis is normal.
The cordless handset 
display is blank.LConfirm that the battery is properly installed (page 16).
LFully charge the battery (page 16). 
						

							Useful Information
108For assistance, please visit http://www.panasonic.com/phonehelp
Voice mail system/automated attendant system/answering system
ProblemCause and Solution
The Automated Attendant 
System or Answering 
System is on, but 
incoming messages are 
not recorded.LThe remaining recording time or the number of 
messages which can still be recorded is 0. Erase 
unnecessary messages (pages 54, 59 and 78).
“Message full” is 
displayed on the base 
unit, and no new 
messages are recorded.LThe remaining recording time or the number of 
messages which can still be recorded is 0. Erase 
unnecessary messages (page 59).
I cannot access my 
mailbox by pressing F 
on the base unit, or 
 on the cordless 
handset.LMake sure that the base unit/cordless handset is in 
standby mode.
LIf four cordless handsets or the base unit and three 
cordless handsets are in use, you cannot access the 
mailbox. Try again later.
LIf the Automated Attendant System or Answering 
System is responding to four calls on separate lines, 
you cannot access the mailbox. Try again later.
LYou are too far from the base unit. Walk closer to the 
base unit.
LIf “Enter mailbox password” is displayed, the 
direct handset access mode is OFF. Enter the mailbox 
password and press  .
I cannot access a mailbox 
from a touch tone phone. LThe Automated Attendant System or Answering 
System may not respond if the tones are too short to 
activate the unit. Press each key firmly.
While recording a 
greeting message, the 
unit starts to ring and 
stops recording.LTo answer the call, press the called line key. The 
recording will stop. Start from the beginning after 
hanging up.
During playback, 
incoming call tone is 
heard.LTo answer the call, press the called line key. To resume 
playback, press “F” after hanging up.
The display does not 
show the name and/or 
number of the caller 
whose message is being 
played.LIf the caller’s name is not stored in the Caller List, the 
caller’s information will not be displayed.
The unit does not alert 
your cell phone/paging 
device.LThe number has been entered incorrectly.
LLine 1 was busy and the call to the alert number could 
not be made.
LAfter three failed attempts to alert a cell phone/paging 
device, the unit gives up.
M.box
Next 
						

							Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp109
Frequently asked questions
The base unit
The cordless handset
ProblemCause and solution
The base phone has a 
dial tone but none of the 
keys are working. It has 
worked before; is the 
base broken?LEnsure that the memory card and memory card cover 
are not pressing down any of the intercom/transfer 
keys. See page 19 for details on how to install the 
memory card.
Backup battery:
How long will the base 
unit retain its memory 
after a power failure?LThe rechargeable NiMH backup battery will maintain all 
functions of the base unit for a minimum of 20 minutes 
in the event of a mains power failure. See page 11 for 
more information about the backup battery. 
LIf the backup battery becomes exhausted during a long 
power outage, messages stored in the base unit’s 
memory are maintained indefinitely in flash memory.
Call monitoring:
How can I disable the call 
monitoring feature to 
prevent others from 
hearing my incoming 
calls?LYou can temporarily disable the call monitoring feature 
by pressing {MUTE}.
LThe call monitoring service can also be programmed to 
remain off, if necessary. See page 85.
Resetting the base unit:
My base unit has stopped 
working, cordless 
handsets cannot link to it, 
and new cordless 
handsets cannot be 
registered. How can I 
reset the base unit?LIf the base unit becomes locked and stops working, you 
may need to press the {RESET} button to resolve the 
problem. The {RESET} key is located on the underside 
of the base unit and must be pressed with a pointed 
object. See page 99.
ProblemCause and solution
Resetting the cordless 
handset:
My cordless handset has 
stopped ringing and there 
is interference. How can I 
reset the cordless 
handset?LWhen the cordless handset stops ringing and 
interference is heard, you can remove the battery for at 
least 30 seconds and then replace it to reset the device. 
See page 16. 
						

							Useful Information
110For assistance, please visit http://www.panasonic.com/phonehelp
Messages and voice mail
ProblemCause and solution
Remote message 
retrieval:
How can I retrieve voice 
mail messages from 
other locations?LVoice messages can be retrieved while away from 
home or office using a touch tone phone if the 
automated attendant system or auto answer system is 
active for any of the lines.
To access messages remotely:
– Dial the main phone number.
The unit will be in either Automated Attendant mode 
or Auto Answer mode.
LThe password for handset 1 is “1111” by default. See 
page 63 for a full explanation of available commands.
Incoming messages:
What is the maximum 
message length a caller 
can leave?LThe maximum message length is three minutes. Up to 
255 messages can be left in total, including all cordless 
handsets, the base unit, and greeting messages.
Transferring calls to voice 
mail:
How can I transfer a call 
to another person’s 
voicemail?LA call can only be transferred directly to the General 
Delivery Mailbox, not to other extensions. You can 
however transfer a call to another person’s voice mail 
through the General Delivery Mailbox.
LWhen a call is received at the base unit, the operator 
must press the F key and replace the base unit 
handset. The caller will then hear the greeting assigned 
to the line on which he is calling. While the greeting is 
playing, the caller can press the extension number 
followed by {#}. 
LIf the cordless handset answer mode is on, the caller 
will hear the personal greeting message at the end of 
the second ring, then he/she can leave a message at 
the tone.
LIf the cordless handset answer mode is off, the caller 
will hear the following message at the end of the fifth 
ring: “Sorry, no one is available to answer the call. To 
leave a message, press 1. To call another extension, 
press 2. To call the operator, press 0”. If the person the 
caller wishes to speak to is on another call, the caller 
will hear “Sorry, this line is busy. To leave a message, 
press 1. To call another extension, press 2. To call the 
operator, press 0”.
No beep after greeting 
message:
The greeting message is 
played but there is no 
beep, what is wrong?LThis happens when the particular line is set to 
Automated Attendant mode. It should be set to Auto 
Answer mode. See page 71.