Panasonic Kx Tda100 User Manual
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Page 81
1.7 Extension Settings User Manual 81 To show either the number assigned to the CO line or your extension 1.7.5 Calling Line Identification Restriction (CLIR) When making an outside call, you can select whether the called party can see your telephone number or not. To show/prevent If you use the G-DN button to make a call to the other party, the telephone number assigned to the G-DN will be used. You can change the mode by pressing a preset CLIR button while on-hook. The CLIR button light shows the...
Page 82
1.7 Extension Settings 82 User Manual 1.7.6 Executive Busy Override Deny 1.7.7 Background Music (BGM) To select and set/cancel 1.7.8 Data Line Security You can protect the line against audible notification tones, such as a call waiting tone during a conversation. Set this feature if your extension has a data communication device, such as a computer or fax machine connected to ensure secure data transmission.Some extensions may be prohibited from performing this feature. You can listen to the...
Page 83
1.7 Extension Settings User Manual 83 To set/cancel 1.7.9 Time Service You can check the current status of the Time Service on the display. The Time Service (Day/Night/Lunch/Break) button light always shows the current status as follows: Off: Day mode Green on: Lunch mode Flashing green: Break mode Red on: Night mode Flashing red: Holiday mode Any extension user except the managers can check the current status by pressing the Time Service (Day/Night/Lunch/Break) button. Customizing Your Phone 3.1.3...
Page 84
1.7 Extension Settings 84 User Manual 1.7.10 Paralleled Telephone 1.7.11 Wireless XDP Parallel Mode Your PS can be used in parallel with a PT or SLT. When in this mode, incoming calls to a wired telephone also ring the paired PS. To set To cancel A digital proprietary telephone extension user can choose whether the single line telephone connected in parallel will ring or not, when an incoming call is received. (Default: Ring) Even if No ring is selected, calls can be made and answered on the single...
Page 85
1.7 Extension Settings User Manual 85 1.7.12 Extension Feature Clear You can reset the settings of the following features on your extension to the default settings with one operation. This feature is also known as Station Program Clear. * These features may not be reset depending on the system programming.Some wired telephones are prohibited from using this feature. If you go off-hook while your paralleled telephone is in use, the call will switch over to you. Features Default Setting Hot Line*Off...
Page 86
1.8 Call Center 86 User Manual 1.8 Call Center 1.8.1 Log-in/Log-out, Wrap-up To set Log-in/Log-out You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension. (Default: Log-in) Even if your extension is logged-in, you can have a specified time period (wrap-up time) when you will not receive calls after completing a previous call. This time can be...
Page 87
1.8 Call Center User Manual 87 To enter/leave the Not Ready mode To set/cancel the Not Ready mode or to leave the Wrap-up mode (To enter the Ready mode) While on-hook PT/PS Press Log-in/Log-out. (Log-in/Log-out) Specified OR All ICD Group extension no. Enter ICD Group extension number or . ICD Group: Incoming Call Distribution Group While on-hook PT/PS Press Log-in/Log-out of a Specified Group. (Log-in/Log-out of a Specified Group) PT/SLT/PS On-hook. Off-hook. 537 Not Ready Ready1 0 OR Enter...
Page 88
1.8 Call Center 88 User Manual 1.8.2 Incoming Call Distribution Group Monitor — Monitoring the Status of Waiting Calls — Monitoring and Changing the Log-in/Log-out Status of Extensions The extension assigned as a Supervisor extension can monitor and control the status of other extensions in an incoming call distribution group. It should have a PT with 6-line display. The display and DSS buttons show as follows:* The status will be as follows: Ready Not Ready Not Ready Ready Wrap-up Not Ready...
Page 89
1.8 Call Center User Manual 89 Monitoring the Status of Waiting Calls The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an incoming call distribution group has an overflowed call, the display shows the status automatically. The following information is displayed. The current date/time The ICD Group extension number/name The number of waiting calls The longest waiting time The date/time when cleared at last time The total number of received calls...
Page 90
1.8 Call Center 90 User Manual Monitoring and Changing the Log-in/Log-out Status of Extensions The Supervisor extension can monitor the Log-in/Log-out status of the incoming call distribution group members by the DSS button light. It can also change their Log-in/Log-out status if needed. To monitor To change the Log-in /Log-out mode 1.8.3 Manual Queue Redirection When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put in a waiting queue....