Panasonic Kx Mc6020 Operating Instructions Manual

11. Help
81
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11 Help Error Messages
11.1 Error messages – Reports
If a problem occurs during fax transmission or reception, one of the following messages will be printed on the 
confirmation and journal reports (page 43).
MessageCodeCause & Solution
COMMUNICATION ERROR40-42
46-72
FFLA transmission or reception error occurred. Try 
again or check with the other party.
43
44LA line problem occurred. Connect the telephone line 
cord to a different...

11. Help
82
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11.2 Error messages – Display
If the unit detects a problem, one or more of the following messages will appear on the display.
DisplayCause & Solution
“BLACK TONER EMPTY”
“CYAN TONER EMPTY”
“MAGENTA TONER EMPTY”
“YELLOW TONER EMPTY”
b
“CHANGE SUPPLIES”LThe toner cartridge life is finished. Replace the toner cartridge immediately.
“BLACK TONER LOW”
“CYAN TONER LOW”
“MAGENTA TONER LOW”
“YELLOW TONER LOW”
b
“CHANGE SUPPLIES”LThe toner...

11. Help
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For assistance, please visit http://www.panasonic.com/help “COOL DOWN FUSER”LThe unit is cooling down the fuser unit. Wait for a while.
“DIRECTORY FULL”LThere is no space to store new items in navigator directory. Erase 
unnecessary items (page 45).
“DRUM NOT INSTALLED”LThe color drum cartridge or the monochrome drum cartridge is not installed. 
Install it (page 10).
“E-MAIL SIZE OVER”LWhen performing scan to e-mail server, the total file size of scanned data 
exceeded the file size...

11. Help
84
For assistance, please visit http://www.panasonic.com/help “REDIAL TIME OUT”LThe other party’s fax machine is busy or has run out of recording paper. Try 
again.
“REMOVE DOCUMENT”LThe document is jammed. Remove the jammed document (page 99).
LAttempted to send or copy a document longer than 600 mm (23
5/8) using 
the automatic document feeder. Press {Stop} to remove the document. 
Divide the document into two or more sheets and try again.
“RX MEMORY FULL”LThe memory is full of received...

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Troublesh ooting
11.3 When a function does not work
11.3.1 General
ProblemCause & Solution
The unit does not work.LCheck the connections (page 17, 25).
The recording paper exit 
becomes full quickly or the 
recording paper does not 
stack properly at the 
recording paper exit.LHigh humidity may cause the recording paper to curl. Try turning the paper 
over and re-inserting it. If the curl on the paper is heavy, please remove it 
from...

11. Help
86
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11.3.2 Printing problems
I cannot find the unit in the 
[Target Device] or [Device 
Select] dialog box when 
operating the following 
functions.
–Scanning
–Remote Control
–PC FAX
–Device MonitorLThe printer driver has not been installed. Install it on your computer (page 
24).
ProblemCause & Solution
I cannot print in 
monochrome.
OR
I cannot print in color.LWhen using the unit as a printer, change the color mode from the [Quality]...

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11.3.3 Scanner
I cannot find the PCL driver.LThe PCL driver can be found in the following folder on the supplied CD-
ROM.
Operating system Folder path
Windows 98/Windows Me “D:\Drivers\Object\Printer\Win98\PCL”
Windows 2000/Windows XP 
Home/Windows Vista x32“D:\Drivers\Object\Printer\x32\PCL”
Windows XP Professional x64 
Edition/Windows Vista x64“D:\Drivers\Object\Printer\x64\PCL”
(where “D” is the drive letter of your CD-ROM drive)...

11. Help
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11.3.4 Copier
11.3.5 Fax
The name of the desired 
computer will not be 
displayed on the unit when 
scanning documents from 
the unit (LAN connection 
only).LThe printer driver has not been installed. Install it on your computer (page 
24).
LThe PC name list up feature has been set to [Off]. Set [PC name list up 
on device] to [On] (page 27).
LThe maximum number of computers on the LAN is connected to the unit (up 
to 30 computers)....

11. Help
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For assistance, please visit http://www.panasonic.com/help The other party complains 
that received documents are 
too dark and cannot be read.LYou used a colored paper as a document. Change the contrast (page 36) 
and make a lighter copy of the document, using “TEXT” resolution (page 
36), and try again.
I cannot receive documents.LYou may have subscribed to a voice mail service due to service packs 
offered by your telephone company. Fax reception may not be possible 
when voice mail is...

11. Help
90
For assistance, please visit http://www.panasonic.com/help I cannot hear a dial tone.LThe telephone line cord is connected to the [EXT] jack on the unit. Connect 
to the [LINE] jack (page 17).
LIf you use a splitter/coupler to connect the unit, remove the splitter/coupler 
and connect the unit to the wall jack directly. If the unit operates properly, 
check the splitter/coupler.
LDisconnect the unit from the telephone line and connect a known working 
telephone. If the working telephone...