Panasonic Kx Mc6020 Operating Instructions Manual

							11. Help
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11 Help Error Messages
11.1 Error messages – Reports
If a problem occurs during fax transmission or reception, one of the following messages will be printed on the 
confirmation and journal reports (page 43).
MessageCodeCause & Solution
COMMUNICATION ERROR40-42
46-72
FFLA transmission or reception error occurred. Try 
again or check with the other party.
43
44LA line problem occurred. Connect the telephone line 
cord to a different jack and try again.
LAn overseas transmission error occurred. Try using 
the overseas mode (feature #411 on page 61).
DOCUMENT JAMMED-----LRemove the jammed document (page 99).
ERROR-NOT YOUR UNIT53
54
59
70LA transmission or reception error occurred because 
of a problem with the other party’s fax machine. 
Check with the other party.
JUNK FAX PROH. REJECT-----LThe junk fax prohibitor feature of this unit rejected 
fax reception.
MEMORY FULL-----LThe memory is full of received documents due to a 
lack of recording paper or a recording paper jam. 
Install paper (page 15) or remove the jammed paper 
(page 94).
LIf feature #442 is set to “ALWAYS” (page 63), check 
the connection between the computer and the unit.
NO DOCUMENT / FAILED PICKUP-----LThe document was not fed into the unit properly. Re-
insert it and try again.
OTHER FAX NOT RESPONDING-----LThe other party’s fax machine is busy or has run out 
of recording paper. Try again.
LThe other party’s fax machine rings too many times. 
Send the fax manually (page 43).
LThe other party’s machine is not a fax machine. 
Check with the other party.
LThe number you dialed is not in service.
PRESSED THE ‘Stop’ KEY-----L{Stop} was pressed and fax communication was 
canceled.
THE COVER WAS OPENED-----LThe front or left cover was opened. Close it and try 
again.
OK-----LFax transmission or reception was successful. 
						

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11.2 Error messages – Display
If the unit detects a problem, one or more of the following messages will appear on the display.
DisplayCause & Solution
“BLACK TONER EMPTY”
“CYAN TONER EMPTY”
“MAGENTA TONER EMPTY”
“YELLOW TONER EMPTY”
b
“CHANGE SUPPLIES”LThe toner cartridge life is finished. Replace the toner cartridge immediately.
“BLACK TONER LOW”
“CYAN TONER LOW”
“MAGENTA TONER LOW”
“YELLOW TONER LOW”
b
“CHANGE SUPPLIES”LThe toner cartridge life is near its end. Replace the toner cartridge as soon 
as possible.
“CALL SERVICE”LThere is something wrong with the unit. Contact our service personnel.
“CHECK DOCUMENT”LThe document was not fed into the unit properly. Remove the document, 
then press {Stop} to clear the message. Re-insert the document. If 
misfeeding occurs frequently, clean the document feeder rollers (page 101) 
and try again.
“CHECK INSTALL INPUT 
TRAY #1”LThe paper input tray is not installed correctly. Pull out the paper input tray 
and re-insert it.
Note:
L“#1”: Standard input tray
L“#2”: Optional input tray
L“#1+#2”: Standard input tray and optional input tray
“CHECK PAPER”LYou are printing on envelopes. Check the standard input tray to be sure that 
envelopes are installed, then press {Black}/{Color}.
LThe recording paper size is not same as the size that is selected for copy. 
Change the recording paper size setting (feature #380 on page 58 or 
feature #382 on page 58), and install appropriate recording paper.
LThe recording paper size is not same as the size that is selected when 
printing from the PC. Change the recording paper size setting (feature #380 
on page 58 or feature #382 on page 58), and install appropriate recording 
paper.
“CHECK PICK UP INPUT 
TRAY #1”LRecording paper was not fed into the unit properly. Re-insert the recording 
paper (page 98).
Note:
L“#1”: Standard input tray
L“#2”: Optional input tray
“COLOR DRUM REPLACE”
“MONOCHROME DRUM 
REPLACE”
b
“CHANGE SUPPLIES”LThe drum cartridge life is finished. Replace the drum cartridge immediately.
Note:
LThe continuous use of an old drum cartridge may cause malfunction. To 
prevent this, when the drum life is finished, the unit will stop printing after a 
while, and printing will not be possible until a new drum cartridge is 
installed.
“COLOR DRUM LIFE LOW”
“MONOCHROME DRUM LIFE 
LOW”
b
“CHANGE SUPPLIES”LThe drum cartridge life is near its end. Replace the drum cartridge as soon 
as possible. 
						

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For assistance, please visit http://www.panasonic.com/help “COOL DOWN FUSER”LThe unit is cooling down the fuser unit. Wait for a while.
“DIRECTORY FULL”LThere is no space to store new items in navigator directory. Erase 
unnecessary items (page 45).
“DRUM NOT INSTALLED”LThe color drum cartridge or the monochrome drum cartridge is not installed. 
Install it (page 10).
“E-MAIL SIZE OVER”LWhen performing scan to e-mail server, the total file size of scanned data 
exceeded the file size limitation. Divide the document into sections.
“FAX IN MEMORY”LThe unit has a document in memory. See the other displayed message 
instructions to print out the document. For fax memory capacity, see page 
104.
LIf feature #442 (page 63) is set to “ALWAYS”,
– check the connection between the computer and the unit.
– check the computer is turned ON.
“FILE SIZE OVER”LWhen performing scan to FTP server, the total file size of scanned data 
exceeded the file size limitation. Divide the document into sections.
“FRONT OR LEFT COVER 
OPEN”LThe front or left cover is open. Close it.
“KEEP COPYING”LCopying has stopped due to some existing problem (example: a lack of 
recording paper or a recording paper jam). See the other displayed 
message instructions to continue copying.
“LOW TEMP.”LThe inside of the unit is extremely cold and cannot be operated. Use the unit 
in a warmer area.
“MEMORY FULL”LWhen performing memory transmission, the document being stored 
exceeded the memory capacity of the unit. Send the entire document 
manually.
LWhen making a copy, the document being stored exceeded the memory 
capacity of the unit. Press {Stop} to clear the message. Divide the 
document into sections.
“MODEM ERROR”LThere is something wrong with the unit’s modem. Contact our service 
personnel.
“NO FAX REPLY”LThe other party’s fax machine is busy or has run out of recording paper. Try 
again.
“OUT OF PAPER INPUT TRAY 
#1”LRecording paper is not installed or the paper input tray has run out of paper. 
Install paper (page 15, 29).
LRecording paper is not fed into the unit properly. Reinstall paper (page 15, 
29).
Note:
L“#1”: Standard input tray
L“#2”: Optional input tray
L“#1+#2”: Standard input tray and optional input tray
“PAPER JAMMED”LA recording paper jam occurred. See the other displayed message 
instructions to remove the jammed paper (page 94).
“PC FAIL OR BUSY”LThe cable or the computer power cord is not connected correctly. Check the 
connections (page 17, 25).
LThe software is not running on the computer. Restart the software and try 
again.
“PLEASE WAIT”LThe unit is warming up. Wait for a while.
DisplayCause & Solution 
						

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For assistance, please visit http://www.panasonic.com/help “REDIAL TIME OUT”LThe other party’s fax machine is busy or has run out of recording paper. Try 
again.
“REMOVE DOCUMENT”LThe document is jammed. Remove the jammed document (page 99).
LAttempted to send or copy a document longer than 600 mm (23
5/8) using 
the automatic document feeder. Press {Stop} to remove the document. 
Divide the document into two or more sheets and try again.
“RX MEMORY FULL”LThe memory is full of received documents due to a lack of recording paper 
or a recording paper jam. Install paper (page 15) or remove the jammed 
paper (page 94).
LIf feature #442 (page 63) is set to “ALWAYS”,
– check the connection between the computer and the unit.
– check the computer is turned ON.
“SCANNER POSITION ERROR”LThere is something wrong with the scanner position. Turn the power switch 
OFF, then ON. If the problem cannot be solved, contact our service 
personnel.
“SELF CALIBRATION”LThe unit is changing the color calibration. Wait for a while.
“TRANSMIT ERROR”LA transmission error occurred. Try again.
“TONER CARTRIDGE NOT 
INSTALLED”LThe toner cartridge is not installed. Install it (page 10).
“TRAY #2 LEFT COVER 
OPEN”LThe left cover of the optional input tray is open. Close it.
“WASTE TONER FULL”
b
“CHANGE SUPPLIES”LThe waste toner cartridge life is near its end. Replace the waste toner 
cartridge as soon as possible.
“WASTE TONER NOT 
INSTALLED”LThe waste toner cartridge is not installed. Install it (page 9).
“WASTE TONER REPLACE”
b
“CHANGE SUPPLIES”LThe waste toner cartridge life is finished. Replace the waste toner cartridge 
immediately (page 9, 106).
DisplayCause & Solution 
						

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Troublesh ooting
11.3 When a function does not work
11.3.1 General
ProblemCause & Solution
The unit does not work.LCheck the connections (page 17, 25).
The recording paper exit 
becomes full quickly or the 
recording paper does not 
stack properly at the 
recording paper exit.LHigh humidity may cause the recording paper to curl. Try turning the paper 
over and re-inserting it. If the curl on the paper is heavy, please remove it 
from the recording paper exit. If you still have this problem, contact our 
service personnel.
I cannot adjust the volume, 
display items stored in one-
touch dial and navigator 
directory or display Caller ID 
information.LThe unit is set to the scan mode or copy mode. Press {Fax} to switch 
modes. If you still have this problem, contact our service personnel.
A printing error is displayed 
while using PC FAX and 
Remote Control.LThe printer driver is used for PC FAX and Remote Control. Transmission 
errors will be displayed as printing errors.
Multi-Function Station does 
not work properly.LIf you connect the USB cable to a USB hub, connect it to the USB port of 
your computer directly.
LMake sure you have installed the latest Service Pack available for the 
version of Windows installed on your computer. See the Microsoft web site 
for details.
LIf you have any other multifunction software installed on your computer, 
uninstall it.
LCheck that your computer has enough memory and hard disk space. If your 
computer warns that there is insufficient memory, close other applications. 
If there is not enough space on the hard disk, delete unnecessary files.
LUninstall Multi-Function Station once, and re-install it.
I cannot install or uninstall 
Multi-Function Station.LSome of the files needed to install or uninstall Multi-Function Station may be 
corrupted. Use the MfsCleaner utility (found on the supplied CD-ROM) to 
solve the problem.
1.Insert the supplied CD-ROM into your CD-ROM drive.
LThe setup program will start automatically.
2.[To o l s] i [Cleanup Tool]
LThe [MfsCleaner] window will appear.
3.Click [Clean], then click [Ye s] to restart the computer.
Note:
LTo install Multi-Function Station again, see page 24.
I cannot view the operating 
instructions using Multi-
Function Station.LInstall the operating instructions to your computer beforehand (page 25). 
						

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11.3.2 Printing problems
I cannot find the unit in the 
[Target Device] or [Device 
Select] dialog box when 
operating the following 
functions.
–Scanning
–Remote Control
–PC FAX
–Device MonitorLThe printer driver has not been installed. Install it on your computer (page 
24).
ProblemCause & Solution
I cannot print in 
monochrome.
OR
I cannot print in color.LWhen using the unit as a printer, change the color mode from the [Quality] 
tab (page 28).
LWhen printing on envelopes, even if you press {Black}/{Color}, the printing 
color will follow the color mode setting.
LWhen using the unit as a copier;
–press {Black} to copy in monochrome.
–press {Color} to copy in color.
LWhen using the unit as a fax, sending/receiving color faxes is not possible.
LOne or more color toner cartridge(s) is empty. Replace the toner cartridge 
according to the displayed message. Even if cyan, magenta, yellow is 
empty, monochrome printing is available.
Color printing is too dark or 
too light.LChange the color calibration (page 76).
The printing quality is poor 
(e.g. has smudges, blurred 
points or lines).LSome paper has instructions recommending which side to print on. Try 
turning the recording paper over.
LYou may have used paper with a cotton and/or fiber content that is over 
20 %, such as letterhead or resume paper.
LThe recording paper is too damp. Use new paper.
I changed the recording 
paper, but the printing quality 
is still poor.LThe glass or rollers are dirty with correction fluid, etc. Clean them (page 
100, 101). Please do not insert a document before correction fluid has dried 
completely.
LThe paper chute is dirty with toner, etc. Clean it (page 102).
LThe toner save mode of feature #482 is ON (page 59).
LThe unit may not be the cause. Print the printer test list to find out the 
problem (page 103).
LThe drum cartridge may be the cause. Print the color test list to find out the 
problem (page 103).
A blank sheet is ejected.LYou placed the document facing the wrong way when using the copier.
LThe other party placed the document in their fax machine the wrong way. 
Check with the other party.
ProblemCause & Solution
ABC 
						

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11.3.3 Scanner
I cannot find the PCL driver.LThe PCL driver can be found in the following folder on the supplied CD-
ROM.
Operating system Folder path
Windows 98/Windows Me “D:\Drivers\Object\Printer\Win98\PCL”
Windows 2000/Windows XP 
Home/Windows Vista x32“D:\Drivers\Object\Printer\x32\PCL”
Windows XP Professional x64 
Edition/Windows Vista x64“D:\Drivers\Object\Printer\x64\PCL”
(where “D” is the drive letter of your CD-ROM drive)
For more details, refer to:
http://panasonic.co.jp/pcc/cs/en/telecom/mfp-faq.htm
I specified automatic duplex 
printing using the printer 
driver, but documents are 
printed on one side.LInstall the optional automatic duplex unit (page 79).
ProblemCause & Solution
I cannot scan.LWhen scanning at a high resolution, a large amount of available memory is 
required. If your computer warns that there is insufficient memory, close 
other applications and try again.
LThe unit is in use. Try again later.
LThere is not enough space on the hard disk. Delete unnecessary files and 
try again.
LCheck the connection between the computer and the unit (page 17, 25).
LRestart the computer, and try again.
LYou attempted to scan a document longer than the paper size which you 
set. Change the setting or divide the document into the appropriate paper 
size, and try again.
I cannot scan in 
monochrome.
OR
I cannot scan in color.LTo scan in monochrome, press {Black}. To scan in color, press {Color}.
The document is not fed into 
the unit when using the unit 
as a scanner.LRemove the document in the automatic document feeder and re-insert it.
Even after clicking [Cancel], 
scanning continues.LPlease wait. It may take a while for the cancel request to be accepted.
ProblemCause & Solution 
						

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11.3.4 Copier
11.3.5 Fax
The name of the desired 
computer will not be 
displayed on the unit when 
scanning documents from 
the unit (LAN connection 
only).LThe printer driver has not been installed. Install it on your computer (page 
24).
LThe PC name list up feature has been set to [Off]. Set [PC name list up 
on device] to [On] (page 27).
LThe maximum number of computers on the LAN is connected to the unit (up 
to 30 computers). Set [PC name list up on device] to [Off] on the other 
computers (page 27).
LThe IP address of the unit may have changed. To detect the IP address, 
proceed as follows.
[Start] i [All Programs] or [Programs] i [Panasonic] i the 
unit’s name i [IP Address Checker]
LThe IP address for the unit will be detected.
ProblemCause & Solution
The unit will not make a copy.LYou cannot make a copy during programming. Make the copy after 
programming.
LThe document was not fed into the unit properly. Re-insert the document.
LRecording paper is not installed or the unit has run out of paper. Install 
paper (page 15).
Letters on the copied 
documents are not clear.LThe original document is too dark or too light. Change the contrast (page 
36) and try again.
The copied documents are 
too dark and cannot be read.LYou used a colored paper as a document. Change the contrast (page 36) 
and make a lighter copy of the document, using “TEXT” resolution (page 
36).
ProblemCause & Solution
I cannot send documents.LThe telephone line cord is connected to the [EXT] jack on the unit. Connect 
to the [LINE] jack (page 17).
LThe other party’s fax machine is busy or has run out of recording paper. Try 
again.
LThe other party’s machine is not a fax machine. Check with the other party.
LThe other party’s fax machine failed to answer the fax automatically. Send 
the fax manually (page 43).
LSet the maximum fax speed to “14.4Kbps” (feature #418 on page 62).
I cannot send a fax overseas.LUse the overseas transmission mode (feature #411 on page 61).
LAdd two pauses at the end of the telephone number or dial manually.
The other party complains 
that letters on their received 
document are distorted.LIf your line has special telephone services such as call waiting, the service 
may have been activated during fax transmission. Connect the unit to a line 
that does not have these services.
LAnother telephone on the same line is off the hook. Hang up the extension 
telephone and try again.
The other party complains 
about the quality of their 
received documents.LTry copying the document. If the copied image is clear, there may be 
something wrong with the other party’s machine.
If the copied image is not clear, too dark, black and white lines or smudges 
appear, refer to “11.3.2 Printing problems”, page 86.
LThe original document is too dark or too light. Change the contrast (page 
43) and try again.
ProblemCause & Solution 
						

							11. Help
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For assistance, please visit http://www.panasonic.com/help The other party complains 
that received documents are 
too dark and cannot be read.LYou used a colored paper as a document. Change the contrast (page 36) 
and make a lighter copy of the document, using “TEXT” resolution (page 
36), and try again.
I cannot receive documents.LYou may have subscribed to a voice mail service due to service packs 
offered by your telephone company. Fax reception may not be possible 
when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate voice mail 
service, or
– subscribe to a Distinctive Ring service (page 55).
LThe telephone line cord is connected to the [EXT] jack on the unit. Connect 
to the [LINE] jack (page 17).
LFeature #442 is activated and the received fax documents are automatically 
transferred to the computer. View the received documents using the 
computer (page 52).
LSet the maximum fax speed to “14.4Kbps” (feature #418 on page 62).
I cannot receive documents 
automatically.LThe receiving mode is set to TEL mode. Set to FAX ONLY mode. Press 
{Fax Auto Answer} repeatedly to turn ON the {Fax Auto Answer} light.
LThe time taken to answer the call is too long. Decrease the number of rings 
before the unit answers a call (feature #210 on page 58).
LMake sure that the Distinctive Ring of feature #430 is set properly (page 55). 
If you do not subscribe to the Distinctive Ring service offered by your local 
telephone company, this feature should be OFF.
The display shows 
“CONNECTING.....”, but 
faxes are not received.LThe incoming call is not a fax. Set to TEL mode. Press {Fax Auto Answer} 
repeatedly to turn OFF the {Fax Auto Answer} light.
The printing quality of the 
received documents is poor.LIf documents can be copied properly, the unit is working normally. The other 
party may have sent a faint document or there may be something wrong 
with the other party’s machine. Ask them to send a clearer copy of the 
document or to check their fax machine.
LIf documents can not be copied properly, refer to “11.3.2 Printing problems”, 
page 86.
The other party complains 
that they cannot send a 
document.LThe memory is full of received documents due to a lack of recording paper 
or a recording paper jam. Install paper (page 15) or remove the jammed 
paper (page 94).
LIf feature #442 is set to “ALWAYS” (page 63), check the connection between 
the computer and the unit.
LThe unit is not in FAX ONLY mode. Press {Fax Auto Answer} repeatedly to 
turn ON the {Fax Auto Answer} light.
I cannot select the desired 
receiving mode.LIf you want to set FAX ONLY mode:
– press {Fax Auto Answer} repeatedly to turn ON the {Fax Auto 
Answer} light.
LIf you want to set TEL mode:
– press {Fax Auto Answer} repeatedly to turn OFF the {Fax Auto 
Answer} light.
LThe Distinctive Ring of feature #430 is activated (page 55).
When an extension telephone 
is connected, I cannot receive 
documents by pressing 
{*}{#}{9}.LYou must set remote fax activation to ON (feature #434 on page 62) 
beforehand.
LPress {*}{#}{9} firmly.
LYou may have changed the remote fax activation code from {*}{#}{9} 
(default setting). Verify the remote fax activation code (feature #434 on page 
62).
ProblemCause & Solution 
						

							11. Help
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For assistance, please visit http://www.panasonic.com/help I cannot hear a dial tone.LThe telephone line cord is connected to the [EXT] jack on the unit. Connect 
to the [LINE] jack (page 17).
LIf you use a splitter/coupler to connect the unit, remove the splitter/coupler 
and connect the unit to the wall jack directly. If the unit operates properly, 
check the splitter/coupler.
LDisconnect the unit from the telephone line and connect a known working 
telephone. If the working telephone operates properly, contact our service 
personnel to have the unit repaired. If the working telephone does not 
operate properly, contact your telephone company.
LThe power cord or telephone line cord is not connected. Check the 
connections (page 17).
LIf you connected the unit through a computer modem, connect the unit 
directly to a telephone line jack.
I cannot make calls.LThe dialing mode setting may be wrong. Change the setting (feature #120 
on page 18).
The unit does not ring.LThe ringer volume is turned OFF. Adjust it (page 21).
The other party complains 
they only hear a fax tone and 
cannot talk.LFAX ONLY mode is set (page 48). Tell the other party the number is only 
used for faxes.
LIf you use a Distinctive Ring service, make sure you have set the same ring 
pattern assigned by the telephone company (page 55).
The {Redial} or {Pause} 
button does not function 
properly.LIf this button is pressed during dialing, a pause will be inserted. If pressed 
immediately after a dial tone is obtained, the last number dialed will be 
redialed.
The receiving mode does not 
function properly.LDistinctive Ring is set (feature #430 on page 55).
Whenever I try to retrieve my 
voice mail messages, I am 
interrupted by the fax tone.LYou are probably entering {*} {#} {9}. This is the default setting for the fax 
activation code. If you use a voice mail service, turn the fax activation 
feature OFF or reprogram the activation code (feature #434 on page 62).
I cannot receive a fax 
document on the computer.LMake sure the following features are set beforehand.
– PC fax reception (feature #442 on page 63)
– Computer setting for the PC fax reception (feature #443 on page 24)
ProblemCause & Solution