Panasonic Kx Fpc91 Fax Machine Users Manual

							For fax advantage assistance, call 1-800-435-7329.61
Display!
Display message
JOG-DIAL FULL
FAXMEMORYFULL
FAX INMEMORY
CHECKPAPER
CHECK MEMORY
CHECK DOCUMENT
CHECK FILM
COVER OPEN
CALL SERVICE2
CALL SERVICElThere is something wrong with the unit. Contact our service
personnel.
lThe covers are open. Close them.
lThe ink film is empty. Replace the ink film with a new one 
(p. 72, 73).
lThe ink film is not installed. Install it (p. 72, 73).
lThe ink film is slack. Tighten it (see step 6 on page 73).
lThe document is not fed into the unit properly. Reinsert the
document. If misfeeding occurs frequently, clean the document
feeder rollers (p. 74) and try again. If the problem remains, adjust
the feeder pressure (p. 70).
lMemory (telephone numbers, parameters, etc.) has been erased.
Re-program.
lThe recording paper is not installed or the unit has run out of
paper. Install paper and press to clear the message.
lThe recording paper is not fed into the unit properly. Reinstall
paper (p. 13) and press to clear the message. 
lThe recording paper has jammed near the recording paper
entrance. Clear the jammed paper (p. 69) and press to
clear the message. Do not install folded or heavily curled paper.
lThe unit has a document in memory. See the other displayed
message instructions to print out the document.
lMemory is full of received documents due to a lack of recording
paper or a recording paper jam etc. Install paper or clear the
jammed paper.
lWhen performing memory transmission, the document being
stored exceeds the memory capacity of the unit. Transmit the
entire document manually.
lThere is no space to store new stations in the JOG DIAL
directory. Erase unnecessary stations (p. 32).
SET
SET
SET
Cause & Remedy
If the unit detects a problem, one or more of the following messages will appear on the display.
Error Messages
(continued) 
						

							62
Error Messages
For fax advantage assistance, call 1-800-435-7329.
Display message
UNIT OVERHEATED
TRANSMIT ERROR
REMOVE DOCUMENT
REDIAL TIME OUT
PLEASE WAIT
PAPER JAMMED
NO FAX REPLY
MODEM ERROR
MEMORY FULLlWhen making a copy, the document being stored exceeds the
memory capacity of the unit. Press to clear the
message. Divide the document and try again.
lThere is something wrong with the modem circuit. Contact our
service personnel.
lThe other party’s fax machine is busy or has run out of recording
paper. Try again.
lArecording paper jam occurred. Clear the jammed paper (p. 69).
lThe unit is checking that there is no slack on the ink film. Wait for
a while.
lThe other party’s fax machine is busy or has run out of recording
paper. Try again.
lThe document is jammed. Remove the jammed document (p. 70).
lAttempted to transmit a document longer than 600 mm (235⁄8).
Press to remove the document. Divide the document
into two or more sheets and try again.
lAtransmission error occurred. Try again.
lThe unit is too hot. Let the unit cool down.
STOP
STOP
Cause & Remedy 
						

							For fax advantage assistance, call 1-800-435-7329.63
When a function does not work, check here 
before requesting help!
General
Problem
I cannot make and receive 
calls.
I cannot make calls.
The unit does not work.
The unit does not ring.
The unit displays the following
message though the paper is
inserted.
The other party complains 
they only hear a fax tone and
cannot talk.
The button
does not function properly.
The receive mode does not
function as explained on 
pages 42 and 43.
During programming, I cannot
enter the code or ID number.
The ink film runs out quickly.
The unit beeps.
The 
button does not function.
The CHARGE light never goes
out while charging.
HANDSET LOCATOR
REDIAL/PAUSE
CHECKPAPER
lThe power cord or telephone line cord is not connected.
Check the connections (p. 14).
lIf you used a splitter to connect the unit, remove the
splitter and connect the unit to the wall jack directly. If the
unit operates properly, check the splitter.
lThe dialing mode setting is wrong. Change the setting of
feature #13 (p. 55).
lDisconnect the unit from the telephone line and connect
the line to a known working telephone. If the working
telephone operates properly, contact our service personnel
to have the unit repaired. If the working telephone does
not operate properly, contact your telephone company.
lThe ringer volume is set to off. Adjust it to a suitable level
(p. 22).
lThe paper is inserted halfway. Insert it correctly (p. 13)
and press to clear the message.
lThe FAX ONLYmode is set. Tell them the number is only
used for faxes or change to TELor TEL/FAX mode 
(p. 43).
lIf this button is pressed during dialing, a pause will be
inserted. If pressed immediately after a dial tone is
obtained, the last number dialed will be redialed.
lADistinctive Ring pattern of feature #31 is set (p. 57).
lThe TEL/FAX mode is set (p. 48, 49).
lAll or part of the numbers are the same. Change the code
or ID number of features #12 (p. 55), #41 (p. 58), and #49
(p. 59).
lThe HELPprinting function, copy function, and reports
also use ink film.
lRecording paper or ink film has run out. Press to
stop the beeps and install paper/ink film.
lThe handset is too far from the main unit or is engaged in
an outside call.
lThis is normal.
STOP
SET
Cause & Remedy
Operations 
						

							64
Operations
For fax advantage assistance, call 1-800-435-7329.
Cordless handset
ProblemCause & Remedy
The handset does not work.
The handset does not ring.
An alarm tone sounds when I
pressor.
An alarm tone sounds
continuously while using the
handset.
Static, sound cuts in/out,
fades. Interference from other
electrical units.
The handset stops working
while being used.
I cannot store a telephone
number in the handset
memory.
While storing a telephone
number in the handset, it
starts to ring.
I cannot redial by pressing
.
The RECHARGE indicator
flashes or the handset beeps
intermittently.
I charged the battery fully, but
the RECHARGE indicator
flashes.
I cannot receive documents by
pressing on the
handset.
FAX
REDIAL/PAUSE
TALK
lMake sure that the battery is installed correctly (p. 71).
lCharge the battery fully (p. 20).
lClean the charge contacts (p. 75) and charge again.
lThe ringer volume is set to off. Press 
(p. 22).
lThe handset is too far from the main unit. Move closer and
try again.
lPlace the handset on the main unit and try again.
lThe power cord is disconnected. Plug in the power cord.
lQuickly move closer to the main unit or the call will be
terminated within 60 seconds.
lThe power cord is disconnected. Plug in the power cord.
lLocate the handset and the main unit away from electrical
appliances.
lMove closer to the main unit.
lPress to select a clear channel.
lRaise the main unit antenna.
lPlace the handset on the main unit, and disconnect the
power cord to reset the unit. Connect the power cord, and
try again.
lYou cannot store a number while the unit is in the talk or
intercom mode.
lDo not pause for over 30 seconds while storing a mumber.
lTo answer a call, press .
The program will be canceled. Store the number again.
lThe redial function does not work right after storing
telephone numbers in the handset or (p. 28, 29).
lIf the last number dialed was more than 32 digits long, the
number will not be redialed.
lCharge the battery fully (p. 20).
lClean the charge contacts (p. 75) and charge again.
lIt is time to replace the battery. Please purchase a new
battery (p. 9).
lPress until a single beep is heard.FAX
DIRECT
TALK
CH
LOUD/RINGER
REMOTE SP 
						

							65
Operations
For fax advantage assistance, call 1-800-435-7329.
Fax – sending
Problem
lThe telephone line cord is connected to the EXTjack on
the unit. Connect to the LINE jack (p. 14).
lThe other party’s fax machine is busy or has run out of
recording paper. Try again.
lThe other party’s machine is not a facsimile. Check with
the other party.
lThe other party’s fax machine rings too many times. Send
a fax manually – dial the number, confirm the fax tone,
then press .
lIf your line has special telephone services such as call
waiting, the service may have been activated during fax
transmission. Connect the unit to a line that does not have
these services.
lThe extension telephone on the same line is off the hook.
Hang up the extension telephone and try again.
lTry copying the document. If the copied image is clear,
there may be something wrong with the other party’s
machine.
lThe glass or rollers are dirty. Clean them (p. 74).
lUse the overseas transmission mode of feature #23 (p. 56).
lAdd two pauses at the end of the telephone number 
(p. 27) or dial manually.
FAX START
Cause & Remedy
I cannot send documents.
The other party complains that
letters on their received
document are distorted or not
clear.
The other party complains that
dirty patterns or black lines
appear on their received
document.
I cannot make an international 
fax call.
Fax – receiving
Problem
lThe telephone line cord is connected to the EXTjack on
the unit. Connect to the LINE jack (p. 14).
lThe receive mode is set to the TELmode. Set to the FAX
ONLYor TEL/FAX mode (p. 42, 43).
lThe time taken to answer the call is too long. Decrease the
number of rings of features #06 (p. 55), #30 (p. 57) and
#78 (p. 59).
lThe incoming call is not a fax. Change the receive mode
to the TELmode (p. 43).
Cause & Remedy
I cannot receive documents.
I cannot receive documents
automatically.
The display shows the
following message but faxes
are not received.
CONNECTING.....
(continued) 
						

							66
Operations
For fax advantage assistance, call 1-800-435-7329.
Receive mode
Problem
lIf you want to set the FAX ONLYor TEL/FAX mode:
—Select the desired mode using feature #77 (p. 59), and
—Press to turn on the arrow (
t) on 
the right of the display.
Display:
ON
lIf you want to set the TELmode:
— Press to turn off the arrow (
t) on
the right of the display.
ON
lThe unit is not in AUTO ANSWER mode. Press
to turn on the arrow (
t) on the right of
the display.
ON
t
AUTO ANSWER
AUTO ANSWER
t
AUTO ANSWER
Cause & Remedy
I cannot select the desired 
receive mode.
The other party complains that
they cannot send a document.
Fax – receiving (cont.)
Problem
lThe other party sent a faint document. Ask them to send a
clearer copy of the document.
lThe thermal head is dirty. Clean it (p. 75).
lSome paper has instructions recommending which side to
print on. Try turning the paper over. We recommend smooth
paper such as HammermillJet Print for clearer printing.
lCheck the document of the other party.
lIf a blank sheet is ejected after the received document is
printed out, the receiving reduction rate is not
programmed correctly. Program the proper rate in feature
#36 (p. 57).
lThe other party placed the document in their fax machine
the wrong way. Check with the other party.
lPress until a single beep is heard.FAX
R
Cause & Remedy
The recording image is faint.
The printing quality is poor.
Ablank sheet is ejected.
I cannot receive documents by
pressing on the handset.
FAX 
						

							67
Operations
For fax advantage assistance, call 1-800-435-7329.
Using an answering machine
Problem
lYour greeting message on the answering machine is too
long. Shorten the message (up to 10 seconds).
lThe answering machine rings too many times. Set to 1 or
2 rings.
lThe silent detection feature is deactivated. Activate feature
#40 (p. 57).
lCheck if the answering machine is turned on and
connected to the fax machine properly (p. 46).
lSet the number of rings on the answering machine to 1 
or 2.
lThe remote access code on your answering machine is
the same as your fax activation code. Set a different
number for features #12 (p. 55) and #41 (p. 58).
lYou did not program your remote access code in your fax
machine correctly. Program the same code that is
programmed on the answering machine to the fax
machine with feature #12 (p. 55).
lThe greeting message has a silent pause longer than 4
seconds. Re-record the greeting message.
Cause & Remedy
I cannot receive documents
automatically.
I cannot receive voice
messages.
I cannot retrieve recorded voice
messages on the answering
machine from a remote
location.
The greeting message on the
answering machine is interrupted
halfway and the caller cannot
leave a voice message.
Copying
Problem
lYou cannot make a copy during programming. Make the
copy after programming or stop the programming.
lThe glass or rollers are dirty. Clean them (p. 74).
lThe thermal head is dirty. Clean it (p. 75).
lSome paper has instructions recommending which side to
print on. Try turning the paper over. We recommend
smooth paper such as HammermillJet Print for clearer
printing.
lYou may have used paper with a cotton and/or fiber
content that is over 20%, such as letterhead or resume
paper. We recommend smooth paper such as
HammermillJet Print for clearer printing.
R
R
Cause & Remedy
The unit does not make a copy.
Adirty pattern or a black line
appears on the copied
document.
The copied image is distorted.
The printing quality is poor.
The printing is faint.
ABC
OriginalCopy
(continued) 
						

							68
Operations
For fax advantage assistance, call 1-800-435-7329.
If a power failure occurs!
lThe unit will not function.
lFax transmission and reception will be interrupted.
lIf delayed transmission of feature #25 (p. 56) is programmed and the start time has passed
during a power failure, transmission will be attempted soon after power is restored.
lIf an extension telephone/answering machine is connected to the EXTjack of the fax machine,
you may be able to use it during a power failure.
lIf fax documents are stored in memory, they will be lost. When power is restored, a power
down report will be printed out stating which contents in memory have been erased.
Sample of a power down report
NO.
01MODE
RCVPAGES
01MEMORY RECEIVE POWER DOWN AT:Jan. 05 2000 04:30AM
YOUR LOGO    :
YOUR FAX NO. : RESTARTED  AT:Jan. 05 2000 04:31AM
FUNCTION
OTHER FACSIMILE
>
CONTENTS HAVE BEEN CLEARED DUE TO POWER DOWN.
FOR ADDITIONAL INFORMATION, PLEASE SEE THE JOURNAL REPORT.
POWER DOWN REPORT
Using an answering machine (cont.)
Problem
lThe code may include “#” which is used for certain
features provided by telephone companies. Change the
code on the answering machine to another number which
does not include “#”. Also change the code of the fax
machine with feature #12 (p. 55).
lAdvise the caller not to pause for over 4 seconds while
recording their voice message.
lYour answering machine has run out of recording tape.
Rewind the tape to record messages.
lYou set the answering machine to only give a greeting
message.
lYou paused for over 4 seconds during the conversation.
Do not pause for more than 4 seconds, or turn off feature
#40 (p. 57).
Cause & Remedy
I pressed the remote access
code to access the answering
machine remotely, but the line
was disconnected.
Callers complain that their
voice message is interrupted
halfway and they cannot leave 
a message.
Callers complain that they
cannot send a document.
When I answer a call with the
extension telephone, the fax
machine switches to the fax
mode and I cannot talk with the
other party. 
						

							69
Jams
For fax advantage assistance, call 1-800-435-7329.
Recording paper jam!
1
Open the front cover by pulling up the center
part. If the unit does not eject any recording paper during fax reception or copying, the recording
paper has jammed and the display will show the following message.
Display:
Remove the jammed paper as follows.PAPER JAMMEDCenter part
Front
cover
2
Push the back cover open button ( ) and
open the back cover ( ).
2
1Back cover
Back cover
open button
1
2
3
Remove the jammed recording paper.Jammed recording paper
4
If the ink film is slack, tighten it by winding
the gear.
5
Close the back cover securely by pushing
down on the dotted area at both ends ( ).
Close the front cover securely ( ).
2
1
1
2
GearDotted
areaInk film
Incorrect Correct
Tight 
						

							70
Jams
For fax advantage assistance, call 1-800-435-7329.
Sending document jams!
1
Open the front cover by pulling up the center
part.
2
Remove the jammed document carefully.
3
Close the front cover securely.
Center part
Front
cover
Jammed
document
Note:
lDo not pull out the jammed paper forcibly before
opening the front cover.
Sending document does not feed, or multi-feeds!
1
Open the front cover by pulling up the center
part.
2
Shift the position of the green lever by using
an instrument with a pointed end, such as a
paper clip.
Left:When documents multiple feed.
Center:Standard position (pre-selected)
Right:When documents do not feed.
3
Close the front cover securely.
Green lever
Right Left
Center part
Rubber
flap
Front cover
If the unit does not release the document during feeding, remove the jammed document as
follows. 
If no feeding or multiple feeding occurs frequently, adjust the feeder pressure.
Note:
lWhen shifting the green lever, do not touch the 
rubber flap.