Panasonic Digital Business System 576 Technical Manual

Section 700 - Operation Chapter 7. SLT Features
576-13-700 DBS 576 (USA), Revised 6/11/98  251
Account Codes
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
You can assign account codes to clients to facilitate billing and to track call dates and times, numbers 
called, and outside line numbers used. This information is printed for each account on the System 
Message Detail Recording (SMDR) record.
In addition verified account codes may be used to change the TRS level to allow calls to numbers...

252 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 7. SLT Features Section 700 - Operation
Verified Account Codes
Stations restricted from outside call origination by Toll Restriction Service (TRS) can be 
allowed to make outgoing calls by entering a Verified Account code that changes the TRS. 
After a call is made, the SMDR record for the call will show the verified account code.
Operation
To make an outside call that requires an account code:
Hardware Requirements
• An SMDR printer or external call...

Section 700 - Operation Chapter 7. SLT Features
576-13-700 DBS 576 (USA), Revised 6/11/98  253
• Account Codes interact with TRS as shown in the following table:
• FF1-0-19: TRS Class for Verified Account Code
• FF1-2: Dial Plan
• FF8-1-04: Verified Account Codes
Considerations
•N/A
Attendant Group Calls
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
You can call the attendant group from any extension by dialing the designated attendant number.
Operation
To call an attendant group:
Hardware...

254 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 7. SLT Features Section 700 - Operation
• The attendant pilot number is flexible.
• If a member of an attendant group is for a virtual extension, multiple extensions in the attendant 
group can be made to ring at once when the virtual number is dialed.
• Attendant calls are always tone calls (i.e., not voice calls).
Busy Override 
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
Busy Override allows you to break into another user’s outside or...

Section 700 - Operation Chapter 7. SLT Features
576-13-700 DBS 576 (USA), Revised 6/11/98  255
Callback Request
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
If you dial a busy extension, you can have the System call you back when that extension becomes 
free. When you answer, the System automatically rings the called party again.
Operation
To set a Callback Request:
To respond to the callback request: 
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Callback Request...

256 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 7. SLT Features Section 700 - Operation
• Call Forwarding - All Calls
• Call Forwarding - Busy
• Call Forwarding - No Answer
Call Forwarding-All Calls
When Call Forwarding - All Calls is set, all incoming calls to an extension are immediately 
forwarded.
Operation
To set Call Forwarding-All Calls:
To cancel Call Forwarding-All Calls:
Call Forwarding - Busy
When Call Forwarding - Busy is set, all incoming calls to a busy extension are forwarded.Action...

Section 700 - Operation Chapter 7. SLT Features
576-13-700 DBS 576 (USA), Revised 6/11/98  257
To set Call Forwarding - Busy:
To cancel Call Forwarding - Busy:
Call Forwarding - No Answer
When Call Forwarding - No Answer is set, a call will ring until the Call forward No Answer timer 
expires. When the timer expires, the unanswered call is forwarded.
To set Call Forwarding - No Answer:Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your...

258 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 7. SLT Features Section 700 - Operation
To cancel Call Forwarding - No Answer:
Call Forwarding and Do-Not-Disturb
The System allows you to cancel both Call Forwarding and Do-Not-Disturb (DND) for your own 
extension in one step.
To cancel Call Forwarding and DND:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Call Forward/All Calls)
• FF1-0-03: Extension COS (Call Forward/Busy)
3.   If setting Call Forwarding for another...

Section 700 - Operation Chapter 7. SLT Features
576-13-700 DBS 576 (USA), Revised 6/11/98  259
• FF1-0-03: Extension COS (Call Forward/No Answer)
• FF1-0-03: Extension COS (Call Forward/Other)
• FF1-2: Dial Plan
• FF3-0: Extension COS Assignment
Considerations
• Calls cannot be forwarded to an extension that already has Call Forwarding or DND activated. 
For example, extension 220 can only forward to extension 225 if 225 is not forwarded.
• Call Forwarding - Busy and Call Forwarding - No Answer can both...

260 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 7. SLT Features Section 700 - Operation
To retrieve a held call on a specific trunk:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Hookflash Operation for SLT)
• FF3-0: Extension COS
Considerations
•N/A
Floating Hold (Retrieve Only)
Floating Hold allows calls to be placed in a hold orbit (position) for retrieval elsewhere in the system. 
Floating Hold is most commonly used by the attendant group when they are unable to...