OKI MC561dn User Manual

281 – Issues: Copying Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
The Copied Output Is Different from the 
Original Document
Unable 
to 
copy.Is the Continuous 
Scan mode on?Select [Start sending] on the display 
screen.
Is the MFP off line?Press the  key on the control 
panel, and then select [On-Line].
Do you have access to 
make copies?Enter your authorized PIN or user 
name and password.
Unable 
to copy 
mixed 
size 
docum
ents.Is [Mixed Size] set to 
[OFF]?Set [Mixed Size] to [ON].
Is the...

282 – Issues: Copying Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
The size of the copied 
output is different from 
the size of the original 
document.Is the proper size 
paper for the 
document loaded on 
the paper tray? Load the proper size 
paper for the 
document. 
Is the zoom ratio 
properly set?Set the proper zoom 
ratio. 
Is [Repeat] set to 
[ON]?Set [Repeat] to [OFF].
A part of the document 
image is missing on the 
copied output. Is [Edge Erase] set 
to [ON]?Set [Edge Erase] to 
[OFF]....

283 – Issues: Fax Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Trouble after Starting to Copy
Fax Issues __________________
Note
If the following information does not solve the trouble, call your 
local service dealer.
SymptomPoint to checkRemedy
The MFP is slow 
to start 
copying.Is [Warming Up] or 
[Preparing] displayed 
on the display screen?The MFP is preparing.
wait until it starts copying.
A copy job is 
cancelled.Is any error occurring?A copy job is cancelled when 
specific errors occur...

284 – Issues: Fax Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Unable to Send a Fax
SymptomPoint to checkRemedy
Unable to send a 
fax.Did you perform the 
correct procedure?Check the appropriate 
procedure and try again.
Did you specify the 
correct number?If you use speed dial, print the 
speed dial list and check the 
entry.
Did you specify the 
appropriate 
command line?Specify the appropriate 
command line for your region.
Is it due to the 
recipient MFP?Contact the recipient and ask 
him to...

285 – Issues: Fax Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Unable to Receive a Fax
Unable to Send or Receive a Fax
SymptomPoint to checkRemedy
Unable to 
receive a fax.Did you specify the 
appropriate reception 
mode?Check the reception mode
Is there paper in the tray?Load the paper.
Is there a paper jam?Check the error message 
and remove the jammed 
paper.
Is the telephone cable 
correctly connected to the 
MFP?Connect the telephone 
cable correctly.
Is there enough memory?Check the...

286 – Issues: Scan Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Wrong Paper Used for Received Faxes
Scan Issues _________________
Note
If the following information does not solve the problem, call your 
local service dealer.
SymptomPoint to checkRemedy
The MFP does not 
select the 
appropriate size 
paper for the 
received fax.Did you specify other than 
[Plain] or [Recycled] in 
[Media Type] for the paper 
tray used for fax reception?Specify [Plain] or 
[Recycled] in [Media 
Type] for the paper...

287 – Issues: Scan Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Transmission 
and reception 
of e-mail 
cannot be 
done.Did you connect the 
Ethernet cable after 
turning on the MFP?Turn off the MFP. Connect 
the Ethernet cable and then 
turn on the MFP.
Is the e-mail address of 
the MFP set?Set the e-mail address of 
the MFP.
Did you enter the wrong 
e-mail address?Enter the correct e-mail 
address.
Is the SMTP server 
address setting correct?Check the SMTP server 
setting.
Is the POP3 server...

288 – Issues: Print Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Print Issues _________________
Note
If the following information does not solve the problem, call your 
local service dealer.
SymptomCauseRemedy
Vertical white 
lines appear.The LED heads are dirty. Wipe the LED heads 
with a soft tissue 
paper.
The toner is low. Replace the toner 
cartridge.
Foreign materials may be 
present on the image drum.Replace the image 
drum unit.
The light-shielding film of 
the image drum unit is...

289 – Issues: Print Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Printed images 
are light.The toner cartridge is not 
installed properly.Install the toner 
cartridge properly.
The toner is low. Replace the toner 
cartridge.
The paper is moist. Use paper stored in 
proper temperature 
and humidity 
conditions.
The paper is unsuitable. Use supported paper.
The paper is unsuitable.
The settings of media type 
and width are incorrect.Press the  
key and select [Paper 
Setup] > the paper 
tray you are...

290 – Issues: Print Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Printed images 
are partially 
faded. White 
spots and lines 
appear.The paper is too moist or 
dry.Use paper stored in 
proper temperature 
and humidity 
conditions.
[Paper Black Setting] or 
[Paper Color Setting] is 
improperly configured.Press the  
key and select [Admin 
Setup] > [Print Setup] 
> [Print menu] > 
[Printer Adjust], and 
then change the value 
for [Paper Black 
Setting] or [Paper 
Color Setting].
Vertical lines...