OKI MC561dn User Manual

271 – Issues: Unable to Install Driver
MC361/MC561/CX2731 MFP Advanced User’s Guide
Unable to Install Driver ________
Note
• If the following information does not solve the problem, call your 
local service dealer.
• For problems caused by an application, contact the 
manufacturer of the application.
USB
For Windows
SymptomRemedy
An icon of the MFP 
is not created on 
the [Devices and 
Printers] (or 
[Printers]/ 
[Printers and 
Faxes]) folder.The printer driver is not installed correctly.
Reinstall the...

272 – Issues: Unable to Install Driver
MC361/MC561/CX2731 MFP Advanced User’s Guide
Only the first 
printer driver is 
installed even if 
multiple printer 
drivers are 
selected to install.Follow the procedure below to install a second and 
subsequent printer drivers:
1. Insert the Driver/Manual DVD into the computer.
2. Click [Run setup.exe] and follow the on-screen 
instructions.
3. Select [Install printer driver completely] from 
[Driver Installation].
3. On the [Printer port] screen, select [FILE]...

273 – Issues: OS Restrictions
MC361/MC561/CX2731 MFP Advanced User’s Guide
OS Restrictions_______________
Restrictions: Windows 7 and Windows 
Server 2008 R2
ItemSymptomDetail/Remedy
Printer 
drivers[Help] is not 
displayed.The [Help] function is not supported 
on PS printer drivers.
The [User Account 
Control] dialog 
appears.When you launch an installer or 
utility, the [User Account Control] 
dialog may appear. Click [Yes] to run 
the installer or utility as an 
administrator. If you click [No], the...

274 – Issues: OS Restrictions
MC361/MC561/CX2731 MFP Advanced User’s Guide
Restrictions: Windows Server 2008 and 
Windows Vista
ItemSymptomDetail/Remedy
Printer 
driver[Help] is not 
displayed.The [Help] function is not supported 
on PS printer drivers.
The [User Account 
Control] dialog 
appears.When you launch an installer or 
utility, the [User Account Control] 
dialog may appear. Click [Yes] 
([Continue] for Windows Vista) to 
run the installer or utility as an 
administrator. If you click [Cancel],...

275 – Issues: OS Restrictions
MC361/MC561/CX2731 MFP Advanced User’s Guide
The [Program 
Capability Assistant] 
dialog appears.If the [Program Capability 
Assistant] dialog appears after an 
installation (including if you stop an 
installation before it is completed), 
make sure to click [This program 
installed correctly].
PS Halftone 
UtilityThe [User Account 
Control] dialog 
appears.When you launch an installer or 
utility, the [User Account Control] 
dialog may appear. Click [Yes] 
([Continue] for...

276 – Issues: OS Restrictions
MC361/MC561/CX2731 MFP Advanced User’s Guide
Restrictions: Windows Server 2003 
Service Pack 1 and Windows XP Service 
Pack 2
Restrictions on Windows Firewall
On Windows Server 2003 Service Pack 1 and Windows XP Service 
Pack 2, the Windows firewall functionality is enhanced. The following 
restrictions may apply to printer drivers and utilities.
• The following procedures are explained using Windows XP 
Service Pack 2 as an example. The procedure and menu names 
may differ...

277 – Issues: OS Restrictions
MC361/MC561/CX2731 MFP Advanced User’s Guide
Storage 
Device 
Manage
r Unable to search a 
printer.If the [Don’t allow exceptions] check box 
is selected on the [General] tab of 
Windows Firewall, you cannot search for 
a printer in a segment that is connected 
to another router. Only printers within 
the same segment as the MFP are the 
search target. 
When you cannot find a printer, enter the 
printer name (arbitrary) and IP address 
in [Printer] > [Add or Remove Printer]...

278 – Issues: OS Restrictions
MC361/MC561/CX2731 MFP Advanced User’s Guide
Driver 
Installe
rUnable to find a 
printer.If the [Don’t allow exceptions] check box 
is selected on the [General] tab of 
Windows Firewall, you cannot search for 
a printer in a segment that is connected 
to another router. Only printers within 
the same segment as the MFP are the 
search target. 
Enter “*” in the fourth digit of the IP 
address range to search.
Unable to access 
the MFP from a 
remote computer.Click [start] and...

279 – Issues: Copying Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Copying Issues _______________
Notes
If the following information does not solve the problem, call your 
local service dealer.
Unable To Copy
Sympt
omPoint to checkRemedy
Unable 
to 
copy.Is the MFP turned on?Tu r n  o n  t h e  M F P.
Is the MFP initializing?Wait until initializing is done.
Is your document 
properly loaded on 
the MFP?Load the document properly on the 
MFP.
Is there paper in the 
tray?Load paper in the tray.
Or,...

280 – Issues: Copying Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Is the loaded paper 
compatible with 
duplex printing?Duplex copying cannot be done 
depending on the paper size, 
document type, or document weight.
Load the right paper for duplex 
printing and configure the paper size, 
document type, and document weight 
correctly.
Is the media type of 
the paper tray set to 
[Plain] or [Recycled]?When setting [Paper feed] to [Auto], 
set the media type for the paper tray 
to [Plain] or...