OKI MC561dn User Manual

291 – Issues: Print Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Horizontal lines 
and spots 
appear 
periodically.If the interval of lines or 
spots is about 94 mm (4 
inches), the image drum 
(the green tube) is damaged 
or dirty.Lightly wipe the image 
drum with soft tissue 
paper.
Replace the image 
drum unit if it is 
damaged.
If the interval of lines or 
spots is about 42 mm (1.5 
inches), foreign materials 
may be present on the 
image drum unit. Open and close the top 
cover, and print...

292 – Issues: Print Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
The entire paper 
area is lightly 
stained when 
printing on 
envelopes or 
coated paper.The toner may be sticking to 
the whole area of the 
envelope or coated paper.This is not a 
malfunction of the 
MFP.
Coated paper is not 
recommended.
Toner comes off 
when it is 
rubbed.The settings of media type 
and width are incorrect.Press the  
key and select [Paper 
Setup] > the paper 
tray you are using, and 
then select the proper...

293 – Issues: Print Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Color of the 
printed image is 
not what you 
expect.The toner is low. Replace the toner 
cartridge.
The setting of [Black Finish] 
is not suitable for the 
application.On the printer driver, 
select [Composite 
Black (CMYK)] of [True 
Black (K)] for [Black 
Finish].
The color adjustment has 
been modified.Do color matching 
from the printer driver.
The color balance is out of 
adjustment.Press the  
key and select [Admin 
Setup] >...

294 – Issues: Print Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Black or white 
dots appear.The paper is unsuitable. Use supported paper.
When the interval of the dots 
is about 94 mm (4 inches), 
the image drum (the green 
tube) is damaged or dirty.Lightly wipe the image 
drum with a soft tissue 
paper.
Replace the image 
drum unit when it is 
damaged.
The document glass or white 
sheet on the under side of 
the document glass cover is 
dirty.Clean the document 
glass and white sheet.
Dirt is...

295 – Issues: Print Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
The entire page 
is dirty.The document glass is dirty. Clean the document 
glass.
When the document is 
double-sided, the image on 
the back side is printed 
through.When the document is 
thin, the back side 
image may be printed 
through. Lighten the 
density.
The peripheral 
area of the page 
is dirty.The paper holding roller or 
white sheet on the under 
side of the document glass 
cover is dirty.Clean the paper 
holding roller...

296 – Issues: Paper Feed Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Paper Feed Issues ____________
Note
If the following information does not solve the trouble, call your 
local service dealer.
SymptomCauseRemedy
The document is 
not ejected from 
the MFP.The document jammed. Remove the jammed 
document and re-load it.
The document 
often jams.The document is not 
appropriate for the MFP.Use an appropriate 
document.
The document guides are 
not correctly adjusted.Adjust the document 
guides to...

297 – Issues: Paper Feed Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
• The paper 
often jams. 
• Multiple sheets 
are fed at 
once. 
• The paper is 
fed at an 
angle.The MFP is inclined. Place the MFP on a flat 
surface.
The paper is too light or 
too heavy.Use the appropriate paper 
for the MFP.
The paper is moist or has 
a static charge.Use paper stored in 
proper temperature and 
humidity conditions.
The paper is wrinkled, 
folded or curled.Use appropriate paper for 
the MFP.
Fix the reflexed...

298 – Issues: Paper Feed Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Paper does not 
feed into the 
MFP.The setting of [Source] 
on the printer driver is 
not correctly specified.Check the paper tray and 
select the correct tray in 
[Source] on the printer 
driver.
You have specified 
manual feeding on the 
printer driver.Load the paper on the MP 
tray. Then, on the control 
panel, select [Restart]. 
Or, on the printer driver, 
clear the [MPT is Manual 
feed] check box on [Paper 
feed options]....

299 – Issues: MFP Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
MFP Issues __________________
Note
If the following information does not solve the problem, call your 
local service dealer.
SymptomCauseRemedy
Turned on the MFP, 
but it stays “Off-
Line”.The AC cable is 
unplugged.Turn off the MFP and then 
plug in the AC cable firmly.
The  power  is  out. Check if the power is being 
supplied to the electric 
outlet.
The MFP does not 
operate.The AC cable is not 
firmly plugged in.Plug in the AC...

300 – Issues: MFP Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
The MFP does not 
start printing.An error is displayed 
on the panel.Check the error code and 
follow the on-screen 
instructions.
The Ethernet or USB 
cable is unplugged.Plug in the Ethernet or 
USB cable firmly.
Something is wrong 
with the Ethernet or 
USB cable.Use another Ethernet or 
USB cable.
The MFP does not 
support your Ethernet 
or USB cable.
• Use a USB 2.0 
compatible cable.
•Use an Ethernet 
10BASE-T/100BASE-
TX...