Oce ColorWave 600 User Manual

Solve problems with print jobs
How to solve problems with print jobs
Introduction
If there is a problem with a print job, the color of the green 'Jobs - Queue' bar in the Océ
Express WebTools turns red.
The 
System Monitor section of the Océ Express WebTools displays the message: 'User
intervention required'.
The 
job that has the problem remains in the queue as an active job, displayed in bold
fonts.
 You can receive detailed information about the problem and how to 
solve this
problem...

Attention:
If the 'Media request time-out' expires, the 'Action after media request time-out' setting
decides if the job is put on hold or if the print job will be deleted. (see ‘Configure the
'Media 
request time-out' ’ on page 121)3. The 
printer continues printing.
Chapter 5
 - Use the printing system222How to solve problems with print jobs
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View events
Introduction
Feedback about errors related to the processing of print jobs is displayed in the event list.
You can open the event list when you click 'View events' in the 'Jobs' tab.
Additional 
settings to view events #
Description
Value
Setting
('Preferences' -
'System proper-
ties' -
 'In case of
errors')
When this setting is set to 'On' 
the system displays
print job
 related attention messages on the printer
operator 

panel. These pop-up...

Event messages
Introduction
You can open the event list when you click 'View events' in the 'Jobs' tab.
Overview 
event messages #
Troubleshoot
Event message
•Check the structure and keywords of the Océ
Job 
Ticket.
• When the user panel displays the message 'Job
memory full', delete some jobs from the system.
• Check if the printer can be reached in the net-
work.
'Partially printed job aborted due
to reception problem (protocol
error, connection
 failure, spool-
full)'...

Troubleshoot
Event message
The Postscript or PDF file causes an internal
printer error. • Try to

 print it from an application using the
Océ 
Windows ®
 Printer Driver.
• If the
 error persists, contact Océ 
Service.
'PS/PDF limitation, one or more
pages 
not correctly printed'
The 
Postscript or PDF file is complex and the
printer does
 not have enough memory to process
it. • Try

 to print it from an application using the
Océ 
Windows ®
 Printer Driver.
• If the
 error persists, contact Océ...

Troubleshoot
Event message
The job has been deleted from the print queue
because 
the time-out of the media request expired
and the 'Action after media request time-out' is set
to 
'Delete the job'
• Reprint the
 job from the submission applica-
tion 
or from the Smart Inbox.
'Job 
was deleted from the queue
after a media request timeout'
•For Postscript

 
and PDF files, check if the
Adobe ©
 
PostScript ®
 3 / PDF option is autho-
rized.
'Job 
cannot be printed because
the...

Troubleshoot
Event message
The print job contains a non-supported structure
of embedded
 Océ Job 
Tickets. The settings you
have 
selected in the submission application are not
used. Instead, the Océ Job Ticket settings embed-
ded in the file are used for printing and identifica-
tion 
of the job. The job will appear in the print
queue 
and the Smart Inbox with its original name.
• If the settings embedded in the file contain 
a
Smart Inbox name, the job will be kept in that
Smart Inbox.
• If the...

Chapter 5 - Use the printing system228Event messages
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Chapter 6
The 
Océ Publisher Copy
option
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Introduction
If you have access to an Océ TC4 scanner , the Océ TC4 Power Logic ®
 controller  appli-
cation offers the Océ Publisher Copy option.
Note:
You need a license for the Océ Publisher Copy option. This option allows you to send a scanned document directly to the Océ ColorWave 600
printer.
You can activate the Océ Publisher Copy workspace from the icon in the vertical toolbar
of the Océ TC4 Power Logic
®
 
controller application. When you activate the new Océ Publisher Copy workspace for the...