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Copying a message to other recipients
You can copy a message to other recipients using the Open Mailbox feature:
•using ALL - message recipients have the same delivery options
•using CC
 - this allows message recipients to have different delivery options
Note:You cannot copy a message to other recipients using the Leave Mailbox 
feature. You cannot copy Private messages.
 Forwarding a copy of a message to one or more recipients...

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P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Introduction
This chapter shows the following ways that you can forward your calls:
•Call Forwarding your calls to Norstar Voice Mail
•Setting up Call Forward remotely
•Call Forward with Caller ID (CLID)
Call Forwarding your calls to Norstar Voice Mail 
To forward  incoming calls to your mailbox,  press Ä
 á ¡ Ý.
To cancel Call Forward, do one of the following:
•press °
•press Ä
 £Ý
•press CANCEL
Setting up Call Forward remotely 
When you are away from...

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7.Press Ú to turn Call Display on and off.
Note:If Call Display is turned on, the voice prompt says: “Caller 
information will be displayed at your set.”
If Call Display is turned off, the voice prompt says: “Caller 
information will not be displayed.”
8.Replace the receiver to end this session.
Call Forward with Caller ID (CLID)
The Call Forward with CLID feature is available only if your company subscribes 
to CLID...

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P0886602 Issue 1.0Norstar Voice Mail Reference Guide Call Forward on Busy overrides CLID
If your Norstar telephone is assigned  Call Forward on Busy, CLID information 
does not appear on the display. Call Forward on Busy is a feature that forwards all 
of your calls to another designated telephone or DN  if your telephone is busy. Call 
Forward on Busy is assigned by the Norstar System Coordinator. 

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P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Introduction
This chapter describes transfering calls and explains the following topics:
•Transfering calls to a Norstar Voice Mail mailbox
•Transfering calls from your mailbox to the Operator
•Transfering calls from your mailbox to the Automated Attendant
•Transfering a call to Custom Call Routing (CCR)
•Outbound Transfer 
•Adding special characters to the destination number
•Setting up Outbound Transfer to a phone number
•Setting up Outbound Transfer...

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To transfer a call to a mailbox from your Norstar telephone:
1.Press Ä
 á ¡ ß. Do not press ú because the call is put 
on hold automatically.
2.Enter the mailbox number or use the Company Directory by pressing  DIR.
Note:Press  OK
  or  £ to accept a name when using the Company 
Directory. Do not use the Internal Autodial feature.
3.Wait until the display shows  Call transferred  before attempting any 
other Norstar Voice Mail...

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P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Transfering calls from your mailbox to the Operator
To transfer calls from your mailbox to the Operator, press â while at the Main 
Mailbox menu. For more information, refer to 
Main Mailbox menu and options 
on page 19.
Transfering calls from your mailbox to the Automated Attendant 
To transfer to the Automated Attendant from your mailbox, press £ at the Main 
Mailbox menu. For more information, refer to 
Automated Attendant on...

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Outbound Transfer
You can set up Outbound Transfer to transfer a caller who has reached your mailbox 
to a number that you assign. A caller can use Outbound Transfer from any touch 
tone telephone, and you can direct your Outbound Transfer calls to any telephone.
You can personally inform callers of this feature, or you can inform callers of this 
feature in your personal greeting. If you choose to inform callers of this feature...