Northern Telecom Voice Mail 4,0 Reference Guide

Off-premise Message Notification  75
P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Turning Off-premise Message Notification on and off
Off-premise Message Notification can be turned on or off at any time. When you 
turn Off-premise Message Notification off, you do not affect any of the assigned 
parameters (refer to 
About Off-premise Message Notification on page 61.) When 
Off-premise Message Notification is turned on, you are notified whenever you 
receive a Norstar Voice Mail message during the...

76  Off-premise Message Notification
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It is possible for a person receiving an Off-Premise Message Notification call to 
cancel Off-premise Message Notification to their destination number. This is useful 
when a destination has been incorrectly programed and a wrong party is receiving 
calls. The recipient of an Off-premise Message Notification call hears the following 
voice prompt: “Message for (name of mailbox owner). To log in press Ú . If you...

P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Introduction
Äá¡á allows you to record an active telephone call and place the 
resulting message in your mailbox. Before activating the Call Record feature, you 
should ask the parties on the call for permission to record the call.
The maximum length of the Call Record message is determined by the Class of 
Service setting for your incoming message length. If the mailbox message length is 
surpassed, the voice prompt “Recording stopped. The recording...

78  Recording a call
Norstar Voice Mail Reference GuideP0886602 Issue 1.0 

P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Introduction
This chapter describes some easy to follow guidelines for optimizing the use of 
Norstar Voice Mail.
Norstar Voice Mail Tips 
To take advantage of Norstar Voice Mail and its many features:
Listen to your messages frequently. Answering your messages promptly 
encourages callers to use Norstar Voice Mail, and reassures them that it is as 
reliable as speaking with you personally.
You do not have to be at your desk to play your messages. When...

80  Norstar Voice Mail Tips
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Extended Absence Greeting. Begin this greeting by announcing your vacation or 
travel plans. This gets the attention of the caller. For example, “Vacation alert! Hi, 
this is Marshall. I will be on vacation starting on the 5th, and I will be returning to 
work on the 12th. If you care to do so, please leave a message and I will return your 
call when I return from vacation. For immediate assistance, please press zero.”...

P0886602 Issue 1.0Norstar Voice Mail Reference Guide
Introduction
This chapter describes some problems that might occur while you are using 
Norstar Voice Mail. This chapter includes a list of typical problems and what to do 
when they occur.
The problems you encounter while using Norstar Voice Mail are usually operating 
problems. Sometimes a difficulty occurs that indicates a system problem with the 
Norstar Applications Module. When strange or unusual happenings occur that are 
not covered in this...

82  Troubleshooting
Norstar Voice Mail Reference GuideP0886602 Issue 1.0 My name is not played in the Company Directory.
Check to ensure that your mailbox has been initialized. If it is not initialized, your 
name is not played in the Company Directory and your mailbox cannot receive any 
messages. If you have recorded your Company Directory name, ask your System 
Coordinator to ensure that the Company Directory Override is set to YES.
I have forgotten my mailbox password.
A forgotten password cannot be...

Troubleshooting  83
P0886602 Issue 1.0Norstar Voice Mail Reference Guide Outbound Transfer does not work.
Ensure that you have recorded the correct instructions for callers in your personal 
greeting. In your greeting, tell callers to press à to reach you. Refer to 
Outbound 
Transfer on page 54.  
Ensure that the destination number that you have entered is not restricted. For 
example, if you cannot call long distance numbers from your telephone, then you 
cannot set up Outbound Transfer to a long...

84  Troubleshooting
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